We never go to Maguro anymore because the service is terrible. Take out is never ready when they say it will be and dine in is even worse. We waited 1.5 hours to get our sushi on several occasions. If you don't want to spend hours waiting for food, choose another option. They don't have the staff to be successful. The restaurant itself has become storage for the family and feels very cluttered. It's very disappointing because we used to be huge fans but now we travel out of town for sushi when we have the craving. read more

I Order Through DoorDash Weekly And They Never Disappoint! Last time I checked I don't believe it is a huge establishment with a lot of staff. They are decently fast with every order. My shrimp tempura roll is always awesome, and still hot when I receive it! read more

Food is not quality unfortunately. Sushi tasted nasty & the restaurant was dirty. Customer service was slow. If you're looking for a good sushi experience try Hao sushi in Foxboro,MA read more

If I could give this place zero stars I would, went there on a Friday night, place is kinda messy, the server is a little kid, 1-1/2 hours to get some sushi and ramen, the sushi was just awful and fishy tasting and the ramen was the package kind (maruchan) not even joking, Franklin is a great town, I don't have any idea how this place stays in business in a town like that. I don't usually complain in here and I'm no Gordon Ramsey, but this place is just trash! read more

Ordered some late night takeout with my fiance. Went inside and the restaurant felt so cozy, the staff there were so friendly and welcoming! I ordered a maki combo with some kimchi and it was only a 10 minute wait the sushi was so delicious and the kimchi was so good i've been craving asian cuisine and food for so long so it was such a nice treat! plus got a cute free miso soup as well would highly recommend! read more

Ask yourself why a restaurant would convert half its dining area into a pile of family storage. Ask yourself why a restaurant would abandon its lunch menu and its entire lunchtime business hours. Ask yourself why multiple customers, including me, have had entire orders "forgotten". Ask yourself why a restaurant would have a chef resign and never be replaced. Formerly good. Never recovered from the Wuhan germ war. No longer better than Ichi Igo or whatever it's called, & Ichi is way overpriced. Very, very disappointing. I was once a repeat customer. I quit going. And every time I tried to go in the last 5 years , theyre closed. They have very few business hours, in addition to eliminating lunch. read more

As previous reviews have stated the service is lack luster at best. Ordered food was given a pick up time for 45 minutes later, then sat and waited another 30 minutes for two orders of sushi and an order of fried rice. Sushi was warm and rice was cold. Would not recommend. read more

Looking for a great sushi place and sadly still looking. There were two tables with patrons in a mostly empty restaurant which should have given us the first clue but we wanted to give it a shot. Even with just two tables the service was slow. Getting drinks and food was slow. The sushi itself was fairly bland. I had a salmon avocado roll and a spicy tuna roll. The salmon was a very light color and didn't have a strong flavor; same with the spicy tuna. The worst part was my table mate ordered an eel bowl and it didn't come out with my food. After twenty minutes of waiting I had to get up and find the server to ask where his food was. Get this... The sushi place ran out of rice! ‍ No just no... if they told us, we might have ordered something else but NOPE. They just let us wait... in an empty restaurant... read more

we haven't eaten at Maguro House in a long time and decided to try it again as a takeout on a weeknight. everything that we ordered was really good especially the fresh spring rolls, the tempura tofu, The rainbow roll, spicy tuna hand roll, and pork fried rice! everything was fresh and delicious and we are kicking ourselves for not eating here more often. The customer service was also great. We see the negative reviews here, but that was not our experience at all. We will be ordering again very soon! read more

We started with the dumplings for an app, which has a great texture, a light taste that hints at lemongrass. Sangria and aloe juice were just two of MANY drink options, from Asian classics like Scorpion bowls to an original iced Calpico. I ordered spicy Japanese ramen with rice noodles, excited to find a place that does real ramen! The sushi selection is endless, with many dishes I've never seen before. My boyfriend ordered the Scorpion roll and we both wanted to try the Kaya Maki, which is lobster salad with Three types of roe. Everything tastes fresh and perfectly cooked. Great texture and prices I only wish it was closer to the Cape, for the prices and quality of the food, and the friendliness of the staff, plus a selection of Asian snacks to buy at the counter, makes this one of the best places we've been to this year. read more

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Service is somewhat slow, but the food is really good. The Maguro House noodle soup with udon and pork with egg is a good buy. The stir fried spicy ramen with beef is also be dry good. read more

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My college friends and I have been coming here since 2015. Through out the years we felt the food has been very good and consistent. We first heard of this restaurant back when we were all students at Dean College nearby. Due to most of us still living in towns by Franklin we always make it a mission to visit. Throughout the years, we feel that this place has never changed. The food, waitstaff and atmosphere feels at home to all of us. Recently, my friend and I have had the privilege of coming back week after week, and having the wait staff recognize us and welcome us back into the place. Keep it up with the great service and consistent food and homey atmosphere. read more

This is honestly the worst sushi I've ever had in my life, the water even tasted weird. The young kid serving us was super cool but the whole place needs a Gordon Ramsey save my kitchen type of thing to happen. BJs has a 40 piece sushi for $27 save yourself the money and time. read more

If you are ordering through yelp for delivery - be careful - we ordered but our card wasn't charged (even though we got email with order confirmation from Grub Hub) and then I had to call and place an order over the phone and pick it up. This is NOT a reflection on the restaurant, but rather on Yelp and/or Grub Hub. DO NOT ORDER ONLINE FOR DELIVERY. Other than that we love Maguro House! The Raman is delicious. The sushi is good. They are very nice and fast. We miss the old sushi chef who left years ago, but everything is still quite good and happy to have a local favorite. read more

empty restaurant and terrible service!! if you're ever thinking about getting sushi from a 3 star restaurant you should consider otherwise. we were the only ones there and we waited an hour and a half to get our food. Sushi was warm, and when we questioned our server he stated "that's the way sushi is made" one of us ended up getting sick afterwards! 0/10 DO NOT EAT HERE!! read more

Food is just OK. However, the portion is pretty small. For about 6 dollars, you can get a salad for Half people's portion. And, i really think their staff need more training. the delivery takes sooooo long. Regular drive from their restaurant to my house is about 15 mins. They took more than 80 mins to do the delivery....it turned out it was not driver's problem. The guy who answered the phone made a mistake about our address, and the driver asked him to call back and check, which he refused to do so, he said my husband had "language problem"...yea, maybe, we are Asian Americans, anyway, it's not our first time to call for a food delivery, no one ever said that, and no one ever made that stupid mistake. If you really care about your customers, the boss should really consider about their attitude. read more

Wife picked up some Valentine's Day dinner takeout from Maguro. No place to park, plus the snow piles made it difficult for her to walk on the sidewalk. City should fine these vendors for not clearing their sidewalks. Anyway, ordered seaweed salad; sushi; udon noodles; chicken katsu - for two adults and two children. Salad was good, but a very small order. Udon noodles with chicken was tasty. Chicken katsu had a nice sauce on it and the piece was nicely cut up. Came with some white rice, a small bowl of miso soup. Sushi was good - two california rolls, soft shell crab roll, spicy yellowtail and a tuna roll. All the rolls seemed fresh and tasty, but the wasabi and ginger was barely visible for five (5) rolls, plus 3-4 packages of soy sauce. Overall, a nice meal, though Maguro should focus on the finishing touches to make the order worth $80 - like the seaweed salad at other places include a lemon slice for flavor; the sushi presented with some greens around it; and the chicken katsu with some greens, or maybe some broccoli, A little presentation, even if sitting in plastic takeout containers, would not cost them that much more, but win some regular customers. read more

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Excellent for Japanese Food ~ Sushi its a Hidden Restaurant Very close to Dean College in Franklin, MA read more

We went once, I order a caterpillar roll. When I got it, it was missing the avocado. I asked my waitress, "Isn't this supposed to have avocado on it?" She said, one moment and went to talk to a manager. She came back after a few minutes and said, "You ate it already." "I what???" My wife said we should've said, "We paid already too. " Never went back. Food wasn't good either. read more

Small hole in the wall Japanese restaurant but I get the chicken stir fry whenever I come here and it's definitely one of my favorite meals. Priced correctly all their food is very fresh and tasty. Virginia is a very sweet woman and she is always very attentive to the restaurant:) they will always be a favorite of mine read more

My partner and I were in the restaurant, we were the first ones there. We put in our order, and got our appetizer after 30 minutes. This is fine, I understand that it's a small business and that things may take longer. Everyone else gets their orders, most who ordered the exact thing as us. An hour and half later my partner goes up and asks about the status of our food. They forgot. Ive worked in the food industry and i'd like to think i'm pretty patient and understanding, but this was absolutely ridiculous. Our order was taken down on a folded over scrap piece of paper and as far as we were aware, never made it to the kitchen. They hadnt started my food, and didn't even know about my partners. Again, things happen, but this isn't the only time that this has happened, and it's frankly ridiculous. read more

We got take out from here the other night. They were easy to order with on the phone, double checking after each roll to make sure the order was correct. Spicy Tuna- Uses whole pieces of tuna instead of it being ground up. Could get the tuna taste, but not fishy tasting. It was spicy but not overbearing Boston Roll-Lots of avocado, but still okay Crazy Maki- the tempura shrimp was nicely fried, but not too bready Caterpillar Roll- could definitely taste the eel and that sweetness more than the spicy mayo. At the end of the meal I asked my boyfriend what his favorites were and he said the Spicy Tuna and the Boston. And my two were the opposite, the Crazy and the Caterpillar. So I have to say we were overall satisfied. Not the best sushi I've ever had, but most definitely not the worst. It was a convenient place to get my fix. read more

Maguro House - Crazy Maki, Spicy Tuna, Boston Roll, Caterpillar Roll - Japanese Near Me - Franklin, Massachusetts

My fiance and I were very excited to try this place out. He made a reservation for Valentine's Day, just incase. When we arrived and mentioned the reservation, they had no idea what he was talking about. Took about 5 minutes to get seated in which they pointed to where we could sit. Yes pointed. We sat for 10 minutes, no one stopped by our table. My fiancé got up to ask for menu's. We never got them. As this was going on, the table next to us was telling us that it took an hour for them to just get water and place settings, and to get out while we can. That couple was waiting for their food for a long time too. No one ever came by to greet us, nor give us a menu. We walked up and left. It's disappointing since we were excited to try it out. Sad they had no basic customer service etiquette. We ended up at Ichigo Ichie, a favorite of ours, and had a great night there read more

Beware of the chicken wings! Got them tonight and they were barely edible, Thick batter coating that was a half inch thick that peeled right off. And under all that was fat and whatever meat there was had no taste. I have never had such bad wings anywhere. This is not how they used to make them. Before they were very lightly battered and tasty. Not anymore..... I gave them a 3 because the rest of the food was good. read more

I'm so surprised by the negative reviews for Maguro House. Fortunately, I decided to ignore them and try it for myself. I'm glad I did! Definitely the best sushi in Franklin. Reasonable prices and everything is fresh. Their salmon nigiri is delicious! I don't understand the bad reviews for this place at all. I've only had their sushi, but it's so much better than all the other sushi joints in the area. I've been going to here almost weekly for the past six months. Totally worth it! If you're looking for good authentic sushi (I'm not talking about fried/sweet rolls with cream cheese...), go to Maguro house!! read more

I had to update my review because of the consistently bad service. I was really cheering for these guys. Food is good value, but even when the restaurant is empty my son and I waited a full hour for sushi order lunch. It's just not worth it read more

As others have mentioned...service is decent at best. I order takeout every weekend and I think they've screwed up the exact same thing I get every time more than 50% of the time. No liquor license either, so no Scorpion bowls. Which means you have to go across the street to the chinese place instead. read more

slow service,only one waitress The Volcano roll we ordered was warm. Sushi should be cold The bowl of Ramen was not hot. When we complained that it wasn't hot enough,they took it in the back. When they came back It tasted like they poured hot water in it. not good They charged us for a pot of green tea. When we complained about it they said it's not free in Japanese restaurants. They should know that true Sushi restaurants don't charge for green tea. In my opinion the food is not worth the price you can get Japanese food elsewhere read more

Don't listen to the complainers - this place is a winner. Tasty dishes, well-prepared. The fish is fresh, as is everything else. Friendly, attentive staff serve a wide variety of delicious, authentic Asian options, from fruit shakes and a variety of teas to udon, tempura, sushi - with vegetable options listed separately, which is convenient and considerate. The wine list is brief, well-selected, and well-priced. Will be returning soon with friends. read more

Very mixed feelings and experiences for this one. I was there 2 weeks after they opened and, to my dismay, they didn't serve any beer yet (which is a must-have with sushi for me). Still, I was happy to have a good sushi anywhere within 15 minutes from home and really wanted to like it. The venue is new, but doesn't have any special ambiance, looks a little too diner-like. Sushi was simply bad (too warm, not fresh, kitchen smelled like old fish) and the waitress didn't know what daikon radish is (because I asked for more, since the tempura sauce barely had any in it). The second time I went back because a friend of mine thought it is excellent (and he has been to Japan more often than me). Sushi was now much better for a "good" rating, but service still sucked bad. The waitress took our order without taking notes and after the 3rd item I ordered, she excused herself to get a notebook, then I had to repeat myself 3 times before she got what I wanted (I don't mumble). She specifically asked if I wanted nigiri sushi or sashimi. I confirmed nigiri sushi just to receive sashimi from the chef! The older lady just stands there at the counter, instead of serving herself and only gets active in emergencies. My colleague insists that the lunch deals are good and reasonably priced, but with having another and much better sushi nearby (Tenchi in Bellingham), I rather go there for dinner. 3 stars for being a rare sushi place in these towns. read more

I went back and was not happy. The food was still good. Just don't try the Nato Bean Salad- wicked gross. SERVICE- SO SLOW!!! That's all I can say. SLOW! read more

This place is within walking distance from our house. When we heard it was going to be a sushi place, we were thrilled! We've been to countless sushi restaurants in the states of Mass and NH so we consider ourselves to know quite a bit about Japanese food. With that said, this place was a huge disappointment. Service was horrible and not only slow but we had to ask multiple times to bring what we ordered. On a Monday night we decided to order take out and bring it back to our house and give the place a second shot. The raw tuna was brown. I was afraid of getting sick so I threw it out. Waste of money and waste of time. If you're looking for a great sushi place in the area, try Mai Pearl in Foxboro instead....its fantastic. read more

The food was excellent but the service was VERY slow. Also, they do not have a bar so if you're looking for saki with your sushi, you're out of luck. My husband and I got there at 5:30pm on Saturday for an early dinner hoping to "beat the rush". There were only about a dozen of other diners in the restaurant when we got there and honestly there weren't many more than that when we left at 7:00pm. (The restaurant is a bit small inside, but there were several open tables.) We started with edamame and gyoza (dumplings) which were very good. For our dinner we had the "Yummy Roll" (shrimp tempura, fried sweet potato, bonito flakes & spicy mayo), the "Mexican Roll" (Tuna, tempura flakes & crushed chili pepper), Negihama maki and a Rainbow roll. They were all very good but the Mexican Roll was our favorite - the crunchy tempura flakes with tuna...mmmm... Definitely a place to visit and have some great sushi if you don't mind it taking some extra time. read more

Holy cow, much better than my first visit!! Had an expensive lobster maki which was stupendous, but also really loved the miso soup, avocado roll, and tempura vegetables. So great to be able to walk (from my friend Marc's) to a healthy, relaxed restaurant with great food and great service. read more

Went for first time tonight with my son, thought we would try it to compare against Ichico Ichie also in Franklin as well as Sake Bom and Tenchi Sushi in Bellingham. Pretty disappointed. Restaurant seemed quiet to point of being dead - it was perhaps 25% full - and we were seated in a darkened area with the overhead lights turned off. I mentioned this to another table seated in the same place who was actually using their phones flashlight app to read the menu! Thankfully someone apparently overheard us and turned the lights on. Really? Half the place's lights are off at 6PM on a Saturday? Ordered Edamame and Kimchi for apps. Edemame was fine, came out in 5 minutes. Kimchi was OK, but took 15 minutes after the Edemame to come out and I had to ask what had happened with it .. why??? Kimchi is fermented cabbage and is cold - it has no preparation that I'm aware of. Server was nice but I think was a local Dean college student. She didn't know any of the menu, seemed awkward. Was this a problem? Yes. We ordered sashimi by name (Maguro, Unagi) and she didn't understand any of it, so we had to follow with the English description and even point out the items on the menu. My son asked for Tobikko and even said "Flying Fish Roe", but he got (the weirdest looking thing) "Egg Omelet Sushi" which is actually the "Tamago". Again, on a Saturday night at prime time, your servers should actually be familiar with the food they are serving. We had a couple of rolls (Alligator, Boston roll) and several Nigiri - Maguro, Sake, Unagi plus a Tako (Octopus) and Hokkigai (Surf Clam). They were all OK, but none really good. I would suggest that the freshness and quality of the ingredients wasn't what possibly could have been. At the end of the meal my son and I looked at each other and discussed if we enjoyed the meal, and agreed we really didn't. Nothing was horrible, but not really good either, and I've found that Sushi that isn't really good is kind of a poor dining experience. read more

Been here again and food extremely fresh. Great choice and not just sushi. The noodle dishes and the tempura are amazing. Staff aims to please and portions are bigger. So hope they can keep this going as downtown does not see a great deal of traffic during the week. Loving sushi in Franklin! read more

Going back for more! Just moved to the area and I'm psyched that there's a good sushi place nearby. We picked it up to go, but the rolls were solid, well made, well balanced and really good. read more

Love this place, however, yesterday (sept 1, 2013) I tried to place a to-go order there for lunch, but couldn't. No one was answering the phone after 12pm, answering machine said nothing about being closed, their website said they were open. Decided to just swing by anyways and found a note on the door saying they wouldn't be opening until 5pm. Again, I love this place, but I ask, please update your answering machine and website if there is an hour change. read more

It pains me to have to do this. I have eaten at Maguro before. The food is always good and it's the only place near me that I know of to purchase green tea ice cream. Yesterday I was walking home, hoping for a quiet spot to eat amidst the ongoing Harvest Festival. I didn't feel that well and was relieved that Maguro was mostly empty and open. My food was good, served in a timely manner. I still didn't feel well but I wasn't hungry anymore. I got up with my check to pay (the cashier was the same waitress who served me) for my meal as well as a carton of ice cream. Like I've mentioned twice before, I wasn't feeling well and forgot to add a tip. I handed my check and card to the waitress. Immediately she (And this is rude no matter how you look at it) pointed out the lack of a tip, handing me the check back, pointing at the line. Um, excuse me? I paused for a minute, trying to scramble my head together (Even though I shouldn't have had to) and whilst I'm trying to mentally calculate the tip as well as her rudeness towards me, she asks if I have cash. I, politely, asked her to give me a minute. I just wanted to leave. I don't remember what number I added to the total via my card. I've enjoyed this restaurant but after THAT, I think it will be a good long while before I go again, if ever. I've also left this review on their Facebook. read more

Good sushi. Gotten take out and dine-in and the dine in was bad (service). But would get take out there again.