I would like to express that my prior experiences at both this location and the Albia branch have…read moregenerally been positive. However, my most recent encounter was not as satisfactory. Despite arriving 15 minutes early for my scheduled appointment, I was not attended to until 30 minutes later (a total of 45 minutes just in the waiting room), as it appeared that the staff on duty that Saturday were more focused on socializing than attending to individuals waiting in the lobby. Allow me to outline the primary concerns I encountered during this recent visit. I want to emphasize my willingness to spare no expense for the well-being of my pet. The incident that particularly unsettled me was the vet tech's disapproval of my choice to administer Frontline to my dog instead of their recommended product. I attempted to convey that the Albia vet, belonging to the same company, had endorsed Frontline due to a previous adverse reaction to their flea and tick medication, Bravecto, which had necessitated emergency care in Ames. The vet tech insisted that Frontline lacked FDA approval, urging me to use their product priced at $267. Intriguingly, the rebate form they provided indicated the availability of Frontline Gold and Frontline Shield in their inventory. Of course they don't want you buying this elsewhere because they are making a killing by selling theirs to you, that haven't even been on the market long enough to have a full list of side effects. Another concern arose during the blood work procedure. While I am accustomed to blood draws from my dog's leg, the vet tech insisted on drawing blood from underneath her neck, a practice I was unfamiliar with and hesitant about due to my dog's size and propensity to squirm. She's 4lbs and fragile. When I expressed my reservations and requested assistance from someone else, I was met with skepticism about my fear of dog bites. My concern, however, stemmed from the potential harm to my dog from the proposed restraint method. Subsequently, I discovered that my dog had suffered a dislocated leg joint as a result of the handling at the veterinary clinic, necessitating a visit to the small animal hospital in Ames for X-rays and corrective measures to put her leg back into place. They weren't open Sunday for me to bring her back to ask how this happened, and I wouldn't have anyways. In a seemingly minor incident, the clinic proceeded to trim my dog's nails without seeking my permission, adding the service to the bill. While this might appear insignificant, it adds to my overall perception of the clinic's practices. Despite the limited options for pet care in the Oskaloosa area, I am compelled to seek alternative options that prioritize my pet's well-being, even if it requires traveling considerable distances. My primary concern remains my dog's health, and regrettably, I find it challenging to trust the level of care provided by this establishment. Megan was the provider. Doesn't sounds like they have a great track record.

With the new management the quality of service has went downhill. All these people see are dollar…read moresigns when they see people in need of help with their pets. They don't use their judgement but rather what they can charge to treat your pet. They do not listen to the owners but rather want to dictate over you what they will and won't do based on the cost. Save yourself the time and heartache and find a vet that actually cares about your pet and not just the amount of money they can charge you.

The staff and vets at Pella pets are very caring and want the best for your pets. I have been…read moretaking my pets there for 13 years and they treat my pets like family.

Grooming services are amazing!!…read more I had Barb groom my long haired dog a few times now and i am always happy with the way she looks afterwards!! Barb is also very caring with your pets as she knows pets are our family. I would recommend Barb and her grooming skills to anyone!

My spouse and I have been to Family Animal Care in Ottumwa three times so far (9/21/2023,…read more10/18/2023, and 11/8/2023). Our first visit was a last-minute emergency appointment for our cat Sophie who was having stomach problems. Kaitlyn, a Veterinary Assistant, was very kind and helpful. Dr. Drew White, a Veterinarian, was extremely professional, thorough, kind, and compassionate. He expertly diagnosed Sophie's problem and gave us some medicine that helped her feel better. Our second and third visits were vaccine appointments for all three of our cats. One of our cats hates riding in the car, and she made a mess in her carrier on the way to the vet. We didn't ask or expect anyone to do this, but Chloe, a Veterinary Assistant, offered to clean the carrier for us. My spouse and I were amazed by her proactive helpfulness and kindness. We appreciate you, Chloe! Dr. Drew White and Chloe were exceptionally friendly, helpful, and attentive during both of our vaccine appointments. Dr. Drew White answered all of my questions clearly and thoroughly, which I appreciated very much. He has a great "bedside manner". The high quality care our cats have received (as well as the high quality service we have received) influenced my spouse and I to switch from our old vet to Family Animal Care. Even though it's a longer drive, it's totally worth it for us. In my experience, Family Animal Care's prices are fair and reasonable. We're so grateful for their awesome staff and facility. Thank you, Family Animal Care!

My local vet recommended here and I am extremely impressed. Great building, smiling happy employees…read morewho are quick to assist. I am confident in switching here permanently even if I have to drive as far as I do. I am 100% sure they will take every action to keep my animals healthy.

I received care for my cat Scruff from Dr. Hoyer 0he was very though and explained everything in…read moredetail of what he thought was wrong and several ways to obtain a better quality of life for him. We agreed on the plan of care and are starting our journey to helping our cat to lead a better life. Txs for your care. Tech was very polite.

I am in town visiting friends. I brought my pup with for the trip and while here, she broke her…read moreleg! Dr. Yoder came in on a Sunday to see her. He was incredibly kind and fixed her right up! He quickly sent over her X-rays so I would have them available to give to her normal vet back home Chicago. I hope my next Pella, Iowa trip doesn't require a vet visits but it is does, I'll come to Tri-county vet!

Very pleased with the great care given to my little torby kitty, Molly, on her first & second…read morevisits to Eastview. From the front office staff to the assistants to the vets, it is obvious that they care immensely for each fur baby, and its mom/dad, that comes through their doors. Thank you for the top-notch level of care!

If I could give a 0 right now I would. I had to put my…read moreyellow Lab Ronni down today and it is a heartbreaker, here's where this horrible experience with Eastview comes in. She went in for a routine procedure on her ear and one week later she is gone. Her lab work prior to surgery was great and after the surgery it went south, what's that tell you. I went to Eastview for 32 years and used to swear by them. Beth Doggett was the best vet I ever dealt with anywhere with great compassion and love of animals. Since her retirement this place is circling the drain from the front desk to the back. My dog went in as healthy as a horse and came out weak and dying. Took her back in within the week and they admitted her. I went in on wed to see her and took one look at her and knew she was done. I took her to Cedar Rapids and the next day I had to say goodbye., breaks my heart~ negligence and not paying attention . I have no idea why Dr Jan did not say we have a big problem. They were going to just let her die in that cage. This is a very poorly run facility as far as I can see and getting worse by the day. Jan needs to open her eyes to what's going on. I will never forget or forgive her for losing my beloved Ronni. She said she wants to "learn from this"? Didn't know I was paying fees for a vet school And at my dogs life's expense? I pulled my files today and told her to never send me any correspondence. I actually had a call from Jan tonight . Funny how I didn't hear from her until Ronni was gone. Wanted to know if she could send a condolence card. What for~ damage was done. I would not take my hamster to this place. If your pet needs any procedure or surgery of any kind PLEASE think twice. If I would have switched vets when Beth retired Ronni would still be alive - I will never forgive myself. They will NEVER EVER get a damn dime from me again and I used to be a big customer spending a lot of money a year. Oh by the way my other lab had the same procedure done a year ago and she almost died after going into a seizure. I'm so done with this joke of a facility, find a different vet people!

Very patient and understanding with my difficult dog. They gave me several different options on who…read moreto help calm my dog when she goes in for visits. They seem to go above and beyond expectations.

Best veterinary clinic I've ever taken an animal to. Very caring and loving with our animals. Very…read morenice staff and clean environment. Highly recommend.

We took our beloved mini-schnauzer Kirby here today for an annual checkup. We were looking for a…read morenew veterinarian after moving to the area. Everyone treated us with kindness and professionalism. Cathy the tech was so gentle with Kirby. Dr Sarah Hughes gave helpful information and was efficient and friendly. We are impressed this is a LOCALLY OWNED vet clinic when all others in the area have gone "corporate". We will recommend this Vet Clinic to all pet owners we know.

normally, I am very pleased, but however, an incident happened when a dog had , when taken to the…read morevet was told that they thought it might be a but would send it in to find out for sure. We didn't find out for the time allotted that you would think you would hear something, so calling the clinic to talk to the doctor we were told she was in call later, however, never received a call the next day when we called explain the situation and we were told that this particular doctor wasn't in and that they would give her a message again so we did hear from her through a text at 8 o'clock at night and that the dog had . the person who has the dog with ringworm was not educated how to care for it, which I thought was very important they have other dogs. So see why we weren't real happy with this visit. And this was the largest ringworm infection I have ever seen so we are all concerned and had to get on what we need to do as and homes sterile

There was an accident and unfortunately are a long time family pet family pet was killed. I was out…read moreof town the decision was made to Garvers to be disposed of once I learned of this decision. I did not agree and wanted to bury my best friend on the farm where she belongs. After I returned home from my business trip I called them and said that I would like to pick up my dog. I picked her up the lady at the front desk was very nice and understanding. I asked about a return of the $120 that was paid. They did not want to return the money I told them that no services were rendered and that was Not acceptable. I left my phone number. They checked with one of the owners. They charge me $60 to put my dog in the freezer. We've done business with them before but I will never do business with them again. I could understand possibly thirty dollars but Sixty dollars is outrageous for nothing.

My partner has used Garver's for years and is extremely happy with their care for all of his dogs:…read morepuppies and adults alike. The staff is always friendly and extremely helpful, even when called out in the middle of the night for an emergency.