They stripped the plug on my oil pan, told me pan had to be replaced at a cost of almost $500…read more They were the only ones that ever did my oil changes so it was their mechanic that over tighten it causing to snap off the next time they replaced the oil. They should have replaced the pan at no cost to me.

It is a good auto repair shop. But some of the prices and bill total are kind of expensive. I have…read morebeen taking the cars here for years.

Be Careful at Velasquez Chicago Heights -- Dishonest Diagnostic Practices…read more I went to Velasquez in Chicago Heights because my car's check engine light was on. AutoZone told me it was the catalytic converter, so I purchased the correct one and brought it in for installation. After inspection, they told me my catalytic converter was in good condition and that the issue was the three flex pipes, which I paid $450 to replace. A few days later, the same problem returned -- same noise, same check engine light. When I went back, the same shop told me now it's the catalytic converter after all, even though I was told to return the one I had already purchased based on their advice. I ended up paying for unnecessary repairs, return shipping, and now they're asking for another $350 to fix what I initially came in for. This experience was disappointing and felt misleading. As a Black woman, it's disheartening to constantly feel taken advantage of in car repair spaces. Please double-check diagnostics before agreeing to costly repairs and get a second opinion. Honest service matters.

Awful service. Half did my brake job. Don't go here for your car repair. The owner is rude and…read morewill rip you off. ​

These are great and fast. Awesome service. Only needed recommendations, i would definitely come…read moreback!

Vehicle mechanics have always amazed me. It's probably because I'm clueless about anything that…read morerelates to the technical aspects of a car. Cars seem so complex under the hood. I admire anyone who works on them. We were greeted by two women mechanics. How cool is that!? I was thrilled to see this! My husband drove the car into the deck. We got out and sat in the waiting area, which was nice and clean. I went to the unisex restroom. It was spotless! After our car was finished, Sierra, who was wonderful and professional, checked us out. The only downside is this particular location didn't accept our coupon. Overall, it was a nice experience.

I brought my Tiguan here because of an oil leak issue, and they were able to fix the problem in…read morejust a couple of days with the fairest price I could ask for. They were incredibly low maintenance when it came to me explaining the issue, dropping off my car, and contacting me right away with a diagnostic and a realistic quote. I came to t&t after a frustrating, gas-lighting conversation with the service department of my car dealership. They had quoted me $8k for a repair that t&t said I didn't need. I'm so glad I went to t&t auto care for a second opinion. As a woman, I appreciate an auto shop whose staff doesn't talk down to me and is polite through-and-through. Shout out to Gavin for understanding my frustrations with the dealership and providing top tier customer service despite how busy his business is.

T and T auto repair shop is run by honest mechanics with integrity - a rare find! We highly…read morerecommend this mechanic! Thank you!

Have been going to them since they open, always a good experience!! Always well priced and if they…read morecan't do will refer you

I strongly discourage anyone from doing business with Lifetime Automotive. My experience was…read moreextremely disappointing and left me feeling that honesty and transparency were not priorities. I paid thousands of dollars for repairs with the expectation that my vehicle would be properly diagnosed and repaired. Instead, I continued to experience problems after the work was completed. Throughout the process, it seemed that new issues were identified as we went along, making it difficult to have confidence in the accuracy of the diagnosis or the recommendations I was given. I was also disappointed by the lack of detailed documentation on my invoice. For a repair bill of this size, customers should receive clear information about the brands and part numbers of the components that were installed. That level of transparency should be standard. As a woman, I left feeling that my concerns were not taken seriously and that I was treated differently than I would expect any customer to be treated. Rather than feeling informed and respected, I felt pressured to accept recommendations without receiving the level of explanation and documentation I deserved. Professional auto repair shops earn trust through honesty, transparency, and quality workmanship. Unfortunately that was not my experience with Lifetime Automotive. I WOULD NOT return, and I cannot recommend this business based on my experience.

Summary: Unknowledgeable staff, nonexistent customer service…read more(in-person, online, or over the telephone), total lack of communication between online sales and in-store fulfillment of online sales. I went online, picked out the tires that fit my car, called Sears Auto Center to ask if they had the tires in stock. Latonjia told me they were in stock. I asked if it mattered whether or not I purchased the tires online or instore, she said it didn't matter just so long as I arrived to the store by closing time. To simplify the transaction, I purchased the tires online, took the receipt to the store 15 minutes before the store closed, and was told by the same person that the order had not come through the computer, so I would not be able to pick up the tires. I then asked for the customer service number and was told by Latonjia, that they did not have a customer service number. Another employee went online and found the number for me (1 877-550-9254). I called the number and was put on hold for a half an hour and was never able to get through to a live person. Conclusion: After this experience, I sold the last of my remaining Sears stock, and deleted my Sears Online account. I will never spend another dime at Sears. Not only were you not able to complete my sale, you cost me $250 because now I have to take a day off work to come pick up these tires. If anyone is on the fence about whether or not we should have a Universal Basic Income, just come to Sears Auto Center and talk to Latonjia. This store and its employees serve no benefit to society. The world would be a better place without this store.

A friend recommended this location because she apparently got great service from them but that…read morewasn't my experience. I explained to the gentleman (service manager) that I was moving out of state & I needed my car checked out from top to bottom. Specifically the brakes, struts & belts. I also had them change the oil & wiper blades. I waited nearly two & a half hours & when I was called to pay no mechanic came out to speak to me. The cashier just told me the total for the wiper blades & oil change. I inquired about the findings on my car & she said there was nothing wrong with it. She said the mechanic would have provided her with a list if there were things wrong with it. The cashiers word wasn't good enough for me so I asked to speak with the mechanic. He casually strolled out & repeated that nothing was wrong with the car. I asked specifically about the breaks because they were squeaking but was told that they don't do brakes. The service manager never told me that when I first arrived which I found odd. At any rate, I get on the road (traveling 700+ miles) & my car starts acting up. I hear squeaking coming from the vents while the AC I running. Turns out the belts are worn and need to be replaced. But that' not what my Sears paperwork states. The tech marked down that everything was fine with it. I left Sears and headed to Pepboys to have my breaks replaced. And 4 days later I was at the repair shop again! This time it was my catalytic converter that broke. I find it strange that Sears supposedly checked the car out and then less a week later I have a $1000 repair on my hands. Years ago I purchased a bad battery from this Sears location that had to be replaced a year later. I should've learned my lesson with that experience.

Pleasant people Tammy really took care of me I needed brakes all around job was done in two days (…read morehad to leave the car) price was compatible with other places. Good job done by David Thank you guys for taking such great care of me and my car Tracy

Do Not go here! They up charged me over 200% on a master cylinder. and well over a 100% on other…read moreparts. save your money , please go somewhere else.

I made an appointment the day before for a simple flat tire repair. Got there at 12:30 a whole hour…read morelater they said the tire was unrepairable and i needed to purchase a BRAND NEW tire. Was told that would take 15 minutes another hour later they FINALLY told me the car was ready for pick up. They wasted a whole hour of my time just to tell me they couldn't fix it, and then another hour to actually do their job. Unacceptable.

Came here for a wheel alignment, after an hour & a half I was told they couldn't do it because a…read morepart was supposedly bent. And my quote of $121 shot up to $700. I refused the service and the tech who called told me how I really need to get it fixed and that I can't ride long with it damaged. I refused again. After I got my car, I went up the street to another shop and had them do an inspection and they found nothing wrong with the part Firestone claim to be bent. Ultimately got my alignment at Mavis. I'll never return to any Firestone.