Pleasant people Tammy really took care of me I needed brakes all around job was done in two days ( had to leave the car) price was compatible with other places. Good job done by David Thank you guys for taking such great care of me and my car Tracy read more

This review is long overdue, but I did not forget about the experience my husband and I had with Mavis Tires & Brakes. My husband purchased a car battery for over $300. The battery was UNUSED, and when he attempted to return it, he was told that they do not accept returns on parts. Our biggest issue is that this policy was never disclosed to him at the the time of purchase. We could not find it stated on the receipt, and there were no signs in the store informing customers that parts could not be return. When my husband asked to speak with the manager, the person assisting him stated that she was the manager-and she was also the person who originally sold him the battery. My husband asked a very reasonable question: Why wasn't he told at the time of purchase that a $300+ battery could not be returned? In my opinion, that is extremely poor customer service and management. When a customer is spending more than $300 on an item, a no-return policy should be clearly disclosed BEFORE the purchase is completed, especially if the item is unused. Unfortunately, our experience with corporate customer service was no better. We were extremely disappointed with how the entire situation was handled. Based on our experience, I cannot recommend this LOCATION. I would suggest taking your business somewhere that clearly communicates its policies and makes customer service a priority. read more

Do Not go here! They up charged me over 200% on a master cylinder. and well over a 100% on other parts. save your money , please go somewhere else. read more

Wish I could give 0. I was there for three hours to change out one tire. Spent $200 on tire. Two days later, new tire is flat. They hadn't even bothered to put a cap on the air nozzle. There is something wrong with the new tire and it can't hold air. I call and they offer no apologies. They said I can't just come in and get seen right away. I have to make another appointment and wait in line. So I have to waste another day at this ugly tire place. Poor business skills. Poor attitudes. read more

Great service and had my tire patched quickly and efficiently highly recommended to get your car serviced

Customer service at this location is terrible. Management and technicians were very loud sitting in the waiting room with the customers watching tv. I actually called a the Mavis location and had them on the phone while I was at the Matteson location. They said the technician was giving me incorrect information and to ask for a manager. I told them the managers was right next to the technician agreeing with him. I took my car to another location and they had all four tires off of my car in less than 15 minutes. read more

Customer Service here is exceptional, this young gentlemen Contrell saw myself and my cousin putting air in the tire because e this business provides free air and he came out and assisted us with no problem. Next door is discounted tires and they dare not as a matter of fact they had a sign saying no tire pressure check. so Thanks to Mavis Tires and your kind employee. We were struggling trying to correct the tire pressure. read more

Long story short a Sunday it's cold as hell flat tire. Took it off did a search found this place. They took care of me in less than 15 minutes. Great service and price.Contrell and Trey read more

Mavis Tires & Brakes - The Guys!!! - Tires Near Me - Matteson, Illinois

I walked in for urgent tire change. The lady at the front desk was really helpful. My tire was flat and I had to go to work in the morning. We all know how bad the roads are in the winter. I am so grateful she attended to me even though it was a busy morning read more

My review is 50/50. I've personally never had an issue with my car after being serviced. I purchased a set of tires in one visit and got my brakes done twice. They are pricey, though However, each of the time I've been inside the shop, someone else is completely pissed and yelling about their service. However, however-it didn't stop me from going back and I have no re-gurtz read more

I work for a vendor who sale auto parts that store, We get many returns from that store no sooner the parts arrive due to they order the wrong size parts .Thus I can guess how much longer it takes for the work to completed on the cars since it takes 30-45 extra minutes for us to come back with the new/ correct ( i hope they are correct the 2nd time ) read more

I recommend mavis tires & brakes decent service polite, respectful manageable didn't hesitate to answer any questions regarding my vehicle price is very affordable thanks for assisting my vehicle needs Marcus took great care of my service needs the wait wasn't to long I recommend this location to service your vehicle needs thanks Marcus I gave you guys 5 stars well deserved ... read more

The steering wheel covers should be implemented again. When I got back in my car after the services were completed, there was black dirt all on the steering wheel AND on the area for the sunroof!!! My interior is tan colored. Now I had to clean the black marks left from the mechanic's filthy hands!! There was no need to even open my sunroof anyway!! read more

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Had a slow leak in one of my tires. I asked if they could fix it. Why did they call me later and say my slow leak could not be fixed because the nail was close to the sidewall and all my tires needed to be replaced because they were very worn and the car is all wheel drive? Quoted$130 per tire. Really? I must have had a sign that said STUPID around my neck. The tires are only two years old. Took it down the street and had the tire fixed for $15. Don't go here, they are a rip-off. Estimating what money they want to get from you and inventing repairs that don't exist or are not needed. read more

I really try not to complain, but the guys at this location created a problem that I never had with my car, then made the problem bad, then worse after I returned my car to them twice to correct the issue. On 10/26/20, I took my car in for a simple wheel alignment because I was experiencing uneven tire wear on my rear tires. Work was done, no problem. While driving away on 10/26, I notice that whenever I braked, the rear of my car would shift to the left, then the right. Never had this problem before. I drive on for about a week, but the shifting never subsides. So, I returned to this location on 11/14/20, explained my issues, hoping that they could tighten up whatever was causing the car to shift whenever I braked. I explained my issue thoroughly. Well, the guy tells me that I need to replace the 2 front control arms, brake lines, & to resurface my front rotors, cost $1,086.77. Granted, I'm no mechanic, I'm a CPA, so all I could do is agree & pay. After a 6 hour wait for that work to be completed, I finally drive away, only to discover that the problem that I just paid $1k to fix, was NOT FIXED AT ALL! I made a u-turn & told the manager, Charles, my experience and asked would he take a test drive with me so that I could display to him the exact problem. Charles did and he agreed that the problem was still there & asked that I leave the car with him & that they'd fix the problem free of charge. They kept my car from 11/16, through today, 11/23. Upon picking up my car, I was told that the problem was resolved & everything was great. Driving home just now, the rear of my car is now violently shifting from side to side WHILE I'M DRIVING, in addition to shifting when I brake. I will never return to this place for service & I'd caution anyone else from doing so. Nice people, but completely inept. Now I have to find someone to fix the problem they created, my car is completely unstable. It's a 2011 Lincoln MKS btw. Rode like a dream before encountering Mavis Tire & Brakes. If negative stars were available they'd receive a -5. I'm totally disgusted. read more

great customer service . friendly and warm environment. Receptionist was awesome got us in and out . No long wait .

Absolutely no!! Do not waste your time or money! Horrible service and products! My daughter had brakes do there and they completely botched the repair. The tires were also damaged had h huge bubbles in the side walls. Just horrible the service was horrible. The mechanics don't know anything. ZERO stars! read more

Terrible service. Over a day to fix a leak. And it's still leaking, just terrible.

New Management !!!!!!! The NEW Manager Jackie is great she took her time and helped me with all my questions and made sure i was taken care of as if i was her family that was wonderful service and ill refer them to everyone i know she brings a new vibe to the store and joy she made my bad day great again read more

If I could give a zero I would. DO NOT GO HERE!!!!!!! Bought a brand new set of tires within the last year. Should've known it was gonna be a problem when they installed them inside out & had to ask them to install properly. Then before too long, one of the valves was malfunctioning. Few months later, went to get the valve repaired, (again) & get the tires rotated. when picking it up, noticed they repaired the wrong tire valve & put a mismatched valve on at that. Next day, I'm getting error codes. They told me 2 of my tire sensors needing replacing, charging me $80/per. Next day, error code still coming on. I stood there while 4 tire professionals stood around the car just looking at it, no idea what the problem was. They cleared the code again & said it was all fine. Next day, same problem! Said forget it & went to the Mavis in Crestwood. They knew immediately what the problem was. The 2 new tire sensors were throwing everything off so we needed 2 additional new ones to fix the problem...a problem that initially wasn't even a problem AND the Matteson location charged double for the sensors than they should have. I've owned cars over 30 yrs and have never had a problem with a new set of tires until now. The Mavis in Crestwood were very professional & communicated clearly. Problem solved quickly & it's been fine ever since. A free repair & tire rotation at the Matteson Mavis turned into $280 to solve a problem they created. We will drive the extra miles to not have to deal with dishonesty & foolishness!!!! Do not believe the reviews on their website! read more

Came in for a set of tires and wheel alignment. Quick and fast service. Charles was very professional. I will be a returning custome.

I hope I'm not spelling his name wrong- but Cantrell has been super pleasant. This was the easiest tire experience I ever had. I highly recommend and will only be back here!! Thanks so much. read more

this is my first time coming here very friendly service really care about helping you thank manny

They said that I needed work that I didn't need and overcharge on top of that! I waited for 3 hours only to be told that they didn't have the parts. Complete waste of time. The are not honest about what work you really need and will try to charge you ! Please do not patronize this business. Thank me later!!!!! read more

We were driving home from vacation about 2 hours from home and our low pressure tire light came on. We checked our tires and saw a screw coming out. We called all the other tire places including the Honda dealer and no one would see us that day. However, Mavis got us right in and did the job in an hour so we could get home that night. Thanks to everyone at Mavis for great customer service! read more