One star is about 5 stars too many for this place…read more I should have listened to my instincts when I first arrived here. The guy at the counter (store manager Mike Kearing) printed off my work order and told me to take it out into the shop (watch my step) and give it to the shop manager. Normally shops do not allow customers into the service area. Apparently the guy at the counter is too lazy to bring the work order into the shop. So I bring out the work order. The guy out there says "white letters in or out". I said out. He said "your husband must clean your tires". Really? Should that be any concern of his who cleans my tires? Over $87 to change 2 tires when the site I bought the tires from quotes $58 for them to do the job. The store manager (or owner, not sure which-the guy at the counter) claimed it took well over an hour to change tires that size (315/75R16), claimed they were a real pain (how would he know when he can't even get out of his chair to deliver a work order). Funny thing, just one week ago I had 2 rear tires plus my spare(so 3 tires) of the same size changed at Laplante tire in massena and it didn't even take 1/2 hour. Store manager couldn't find my keys when I left.....he had one of the young mechanics take me into the shop to find my keys". The 2 young mechanics (one of them was kind enough to tell me his positive experience with tires just like I bought) looked in the shop-no keys. They went back out and found my keys right on the store manager's desk right by his keyboard where he was sitting and couldn't find them. This place is a sad joke. So I was mad enough about just getting totally ripped off by this skeevy place, but it gets better. On the way home, my truck seemed to pop out of gear (it's an automatic) and every gear including reverse now acts like neutral. I had to get towed the rest of the way. My truck has never had transmission problems so it is quite the coincidence this happened before I even made it home from this sketchy garage. I'm assuming they knocked a wire or sensor loose, but who knows. So I have a truck sitting in my yard with new tires but now it won't go anywhere. I also have a much larger credit card charge than I should have had. STEER CLEAR OF POTSDAM TIRE! This place is creepy and a complete rip off. Update-I noticed yesterday this place also trashed one of my tires that would have been a perfectly good spare. What kind of "tire shop" can't break down a tire without trashing the bead? This place should be out of business.

Of the things I'll miss about the North Country, Mike and his team at Potsdam Tire will be one of…read morethem. Great customer service, affordable, and no issues with the work. Some highlights: * When I had to install a new clutch on my vehicle, an unexpected expense, they were very understanding on the challenges the high-cost job would place on my financial situation at the time. * When my wife moved to the area, they winterized her vehicle and did not charge because they said that the work they did was minimal. * They always break down multiple options when considering larger repairs and make their recommendation considering drivability and cost factors. It was always a pleasure going to for any type of service and I will miss bringing my car in to Mike and the crew.

Highly over priced for a simple oil change The 4 wheels…read morewere low on air pressure so after waiting around for 30 Min. He charged $90.00

Very Fast and Reliable service. Have had Multiple Vehicle's looked at serviced and inspected here…read more They do a good job for Fair price

The mechanic was honest, upfront, got the job done quick and at a good cost. Very happy with the…read moreservice!

We broke down on HWY 26. We were referred to Dykes Garage by our nephew. Got towed there. He said…read morethey were the best and they are! Had us fixed up in about an hour. If I could give them more than 5 stars I would. Highly recommend them! Thank you. You guys are the best!

Counters Garage is a great, trustworthy family-run shop and they helped me in a time of need. I am…read morea Manhattan guy, upstate visiting the Tupper Lake area on-vacation for the week with family...... driving a vintage V-12 Jaguar (of all things.) Smoke billowing from under the hood and heat sensors spiking. YIKES!! Marc Counter (Owner) took me as a drive-in, (and trust me, vintage Jags arent their usual car.) He was friendly, professional and just a regular local guy, who wants to get you back on the road. (He even invited me to have some chicken wings! lol) He was highly recommended by a few locals, and within a few hours, he had the parts delivered on-site and a decent price, he replaced some radiator tubes, flushed/replaced all the coolant and I was on my way again. Hopefully wont need them again.... but if i do.. i know where im going.

Good service. I came in not sure what was wrong and they handled it without charging me a thing…read morebecause they kept themselves hon that they didn't do anything and the light went off.

Had a flat tire while visiting in the area. BOB had my tire fixed and me back on the road in no…read moretime at all, at a reasonable price, and with a pleasant and friendly attitude. Thank you so much. Highly recommend this business.

Erik isn't just another mechanic with a shop. He's a craftsman in his field. I've had work done…read moreelsewhere in the past, and it seems many folks just cobble your car back together, and hope for the best. He takes the time to do it right. It's hard to find work this good at such a good rate. He's a better value than most places I've seen. I always go to him first.

Erik, is a good person. He is someone that can be trusted to do the job correctly and charge his…read morecustomers with integrity. He's also proven himself to be creative and innovative when faced with unusual and challenging circumstances. Thanks Erik for everything!!

I took my Mercedes Benz convertible to Bill's after being told by several other shops that my…read moreproblem with my convertible top could not be fixed and to take it to the Benz dealer in Syracuse. Bill and his knowledgeable and talented staff were able to fix it without an issue! I highly recommend you bring all your vehicle needs to Bill's for service!

First time there and didn't know what to expect. Had a trailer brake controller installed. They…read moretook longer than expected but were sociable and polite which is always a huge plus for me. They were fair with the price and I would recommend them to anyone. They mentioned they are looking for a quality mechanic so if you know someone looking.

The customer service is great here and the prices are very reasonable. They are also one of the…read morefew places that sell used tires.