If I could give this nail shop zero stars I would. I literally drove half an hour to this business…read morethat I saw on TikTok . They looked like a nice,cute, professionally run nail shop, but boy was I wrong. I booked my appointment two days in advance online for a builder gel manicure. It allowed me to book the reservation at 2:45 pm with Kendra Smith. When I get there right on time, I was informed that Kendra is not even a manicurist. I was told she was a pedicurist. Why in the world would they allow people to book with a pedicurist for a manicure? The young lady that greeted me looked at me almost like I was supposed to know this, it was my first time patronizing this business!! How was I to know that their website will allow you to book with the wrong person. That is their error, not mine. There was no apology made and I was told that I can wait until 3:45 PM ( a full hour for another manicurist to be available). I told the young lady that was completely unacceptable and unprofessional. She agreed it was unprofessional and that Kendra should have made her aware of my appointment , but she just left for the day, not even mentioning it. I was sitting there dumbfounded. Also, no concessions were made. Again, not even an apology or an alternative. I just left in frustration. I unfortunately wasted an hour of my day driving there for no reason. Do not go to this place of business as they are inconsiderate and horribly run.

Had an approved appointment at this salon with Shannon through her booking app and she stood me up…read morewith no notification. I wouldn't bother is this is how the business is run.

This is my go to place for manis and pedis. The new location is beautiful inside! I have always…read morereceived good service and the nail technicians are very friendly. They always remember you and offer drinks and egg rolls. I also like that they have a reward system and you can earn points and get money taken off your next service.

Never had I ever cried inside a nail salon. But they wouldn't take no as an answer and made me…read moreawful for wanting to leave after I was unhappy with the tips they put on.. and after which a dramatic event of me being unhappy and forcing me to try other things instead of letting me leave, they still charged me for the cuticle care. I'd been a member for years before they moved locations and am beyond disappointed in how I was treated.

HENRI SUCKS! He's the worst I've ever had when I come here. Do not get him as your nail technician…read more Everyone else is great and everything else is amazing. But Henri's customer service is awful! He has the worst mood and absolutely terrible patience. The new pedicure chairs are TOP TIER though! The chairs give an arm massage, thigh massage, butt massage, and even squeeze your shoulders for a light massage! The ladies at the front desk are super friendly and accomodating! They turned my terrible experience with Henri, into a lovely one. I appreciate them going above and beyond to make up for his lack of service.

I've had my nails done by many nail techs over the years, and K truly understands nail…read morearchitecture. He doesn't just make nails look pretty - he actually looks at your natural nail, how it grows, where the strength needs to be, and builds the nail accordingly. My natural nails tend to grow upward, and K knew exactly where to place the apex for strength while creating a beautiful slope toward the tip. He also refined the underside of the tip so my oval nails could stay full and feminine without looking thick or bulky. The shape and balance are beautiful from every angle. I'm very particular about my nails and I know exactly what I like, so I really appreciate a nail tech who can explain what he's doing and why. K clearly understands the technical side of his craft, and it shows in his work. He does an amazing job. The spa also provides great service. They have a good system in place that even when it's packed, they manage appointments and walk-ins seamlessly.

Jade is hands down the best nail tech in this area! They open early and close late!! Five stars for…read moreJade!

I went to this salon because they have a kids pedicure chair. I wanted to treat myself to a full…read moreset. Tracy not only cut me 2 times. She cut me 4 times. The person in the front said she was "the best". My nails lifted within 3 days. She told me I could go in to fix them. But I work too much to go again. I should not have to go again if you know how to do nails correctly. She also was going to let me leave the salon with hair in my gel but she was okay with leaving me with crooked French tips. She repeatedly said nothing was wrong with them. It's astonishing how quality isn't apart of this salon. I also got a pedicure and they aren't the best either. I specifically asked for them to not use gel polish on my 4yo. She accidentally brushed her nail on something and I asked for them to fix it. They ended up putting gel on her at the end. Now after a week I am having to take off all my nails due to lifting. I don't understand how I got a discount (what the guy told me I got) $149 seems like the usual. I'll stick with Milano across the road.

Love my nails!!!!! come check my girl Heather out she keeps my nails looking fire. Every picture I…read morebring to her she gets it. And my nails last for almost a month!

This is the first time I patronized this nail shop. After one of the staff yelled at my 13 year old…read moredaughter, I will NEVER give another dime to this business. I stopped by the shop to ask if they were able to do a specific nail design which included different patterns and 3D art. I provided a picture this design and was told they would be able to replicate the look at a cost of $85. Initially, I left the shop to check pricing at a couple of other nail shops but I was told they would not be able to replicate the design. I went back to elite nails where we were given great service until my daughter said she felt the nail art was not up to par. Mind you, I was getting a pedicure while the male nail tech was doing my daughter's nails. Once I finished I walked over to look at her nails. I told the male nail tech the nails were a bit long and wide. He told me the nails had to be that way in order to complete the design. I don't do nails, so I thought the design would come together as he got closer to finishing. My daughter whispered to me asking if I thought the design looked like the example provided. I didn't think it looked the same so I told my daughter to tell the male nail tech what she thought should be fixed. Apparently, he was not able to make adjustments because he began grinding the design off. This is when the female nail tech came over to stand beside the male nail tech. I told both of them I realized they were closed and asked if we could come back to finish the redo the next day. It was at this moment when the female nail tech looked at my daughter and yelled, "why did you wait til the last minute to tell him you didn't like the nails." I was shocked!! My initiate reaction was to tell her, "Do not yell at my daughter. She's 13 years old and was apprehensive in telling a grown man she didn't like the nails." The female nail tech looked directly at my daughter again and yelled, "well this is your 13 years old lesson to say you don't like the nails." I was literally sitting right next to my daughter as this nasty, vile woman speaks to my daughter in such a terrible manner!! I told the nasty woman, "You don't speak to my child that way. If you have something to say you say it to me!!! I'm her mother and she is a CHILD!!" That woman's behavior was deplorable!!! I have worked in customer service since I had my first job at 15 years old. I take customer service very seriously. I would NEVER treat a customer that way, especially a CHILD!! I wouldn't allow my daughter to speak to a service person in such a vile manner, and I expect the same respect from a grown woman. It's obvious that woman lacks customer service skills and self control. DISGUSTING BEHAVIOR, MAAM!!

Amazing quick service, i've been coming to VIP for almost two years, i've never left disappointed!…read more Friendly kind front staff as well as nail technicians, ambiance is always relaxing, clean, very well maintained establishment. I don't understand the bad reviews, this is my favorite nail salon in the area by far, i've had pedicures, polish, shellac, acrylic, manicures, i've always left happy with a fresh set! I come in for a walk in every time i go, and i've never been left waiting. Very fast and friendly service. Ask for Mindy, she is incredible!!

I went in at 12:00 and got seated right away and we finished at 1:15 my person had short hair was…read moresweet and pretty

Today was my first time at this nail salon. I have no complaints, then again i am not that pIcky. I…read morewent around 4 and it was empty i got seen right away. I got my pedicure and my manicure done at the same time, which didn't bother me honestly. I love how my nails turned out. This is a hole in a wall, the decor and some other things could be updated. I use to live in Miami so the nail salons had a different vibe. This place is affordable too!

Love this place. Great variety for pedicures too! Katie always does a great job! Got my full set,…read moreshilac, Sharp Almond French Tip and they look so sexy!!

I just asked for a basic pedicure but as you can see, it's pretty sloppy. The ladies were very…read morepolite. No waiting.

Everything goes well here! Very expert staff and so friendly and fun! It's like going to a party to…read moreget your nails done. All salon services offered either by appointment or walk in. Love coming here.

Best shop in town it's on west lake Houston in a strip center close to Kingwood/atascocita/ humbleread more

Super friendly and fast. I got the deluxe pedicure and an acrylic refill. Both look super nice. The…read morepedicure felt great. I'm super picky about my nails. I like them short, a little narrow/almond shape and thin. They did a great job. Nice hidden gem.

very good service and very good nails but wear your glasses next time please. byeeeeeeeeread more

Been going for a few months and nothing but great experiences especially while perserving my…read morenatural nails. The attentiveness and prices are amazing and it's not a rush service. Friendly staff.