Had an approved appointment at this salon with Shannon through her booking app and she stood me up…read morewith no notification. I wouldn't bother is this is how the business is run.

Shannon is the real deal!!! I have finally found a nail tech who is skilled and effectively…read morecommunicates what she's doing and why as well as understands my needs and wants when it comes to caring for my nails. Shannon is personable and easy to talk too! My first time in the salon and we talked as if we've known each other for years. When it was all said and done I was extremely happy with my hands and feet when I left and truthfully I only went to get a full set; I explained how some of my toe nails would split or just completely fall off. She explained why it happens and offered a long term solution which no one has ever done before! Nails look great toenails don't have any splits and it's been almost 2 weeks!

My wife and I went for my birthday. We got mani pedis. First impression, the place is beautiful and…read moreeverything is very clean. Mary did my pedicure and Teddy did my wife's pedicure. Both were very friendly and made sure the water, stones and towels weren't too hot. It was my wife's first mani pedi experience and it was fun seeing how quickly she felt comfortable. Jenny did my wife's mani and she transformed her chewed up nails. Tuna did my nail prep. If you look up charisma in the dictionary there's a picture of Tuna there. The All-Star for me was Kay whose attention to detail brought my Pinterest board to life on my nails and so quickly! Whats a huge testament to the quality of service is that the ladies we were seated with were clearly years long regular customers as everyone knew their names and they knew everyone there's names as well.

Never had I ever cried inside a nail salon. But they wouldn't take no as an answer and made me…read moreawful for wanting to leave after I was unhappy with the tips they put on.. and after which a dramatic event of me being unhappy and forcing me to try other things instead of letting me leave, they still charged me for the cuticle care. I'd been a member for years before they moved locations and am beyond disappointed in how I was treated.

I went to this nail shop with my mom and I had a really great time! Everyone there was super nice…read moreand made me feel comfortable right away. I didn't feel nervous at all. I got a pedicure and it was actually really relaxing. The chairs were comfortable and the music in the background made it feel calm and peaceful. The place was really clean, even the bathroom, which my mom pointed out too. The people working there talked to us and were really friendly, which made the whole experience even better. I had fun and enjoyed it a lot. I would definitely want to go back again!

Overall the quality of work is good. They are usually pretty quick too, which is nice because I…read moredon't want to be sitting there for hours. BUT they charge you an extra $5-10 for the most basic services. If you come in for a fill, they will try to convince you that it's time to get a new full set instead. Okay fine, but why are you charging me an extra $10 to remove my current set? Another $5 for length, and the length isn't even long! $5 for almond shape, another $6 to trim my cuticles another $5 if you want a French manicure... the most basic manicure there is. Want to cut your nails down? That will be another $5. It's getting ridiculous and time for me to find a new nail salon.

Jade is hands down the best nail tech in this area! They open early and close late!! Five stars for…read moreJade!

I went to this salon because they have a kids pedicure chair. I wanted to treat myself to a full…read moreset. Tracy not only cut me 2 times. She cut me 4 times. The person in the front said she was "the best". My nails lifted within 3 days. She told me I could go in to fix them. But I work too much to go again. I should not have to go again if you know how to do nails correctly. She also was going to let me leave the salon with hair in my gel but she was okay with leaving me with crooked French tips. She repeatedly said nothing was wrong with them. It's astonishing how quality isn't apart of this salon. I also got a pedicure and they aren't the best either. I specifically asked for them to not use gel polish on my 4yo. She accidentally brushed her nail on something and I asked for them to fix it. They ended up putting gel on her at the end. Now after a week I am having to take off all my nails due to lifting. I don't understand how I got a discount (what the guy told me I got) $149 seems like the usual. I'll stick with Milano across the road.

This is the first time I patronized this nail shop. After one of the staff yelled at my 13 year old…read moredaughter, I will NEVER give another dime to this business. I stopped by the shop to ask if they were able to do a specific nail design which included different patterns and 3D art. I provided a picture this design and was told they would be able to replicate the look at a cost of $85. Initially, I left the shop to check pricing at a couple of other nail shops but I was told they would not be able to replicate the design. I went back to elite nails where we were given great service until my daughter said she felt the nail art was not up to par. Mind you, I was getting a pedicure while the male nail tech was doing my daughter's nails. Once I finished I walked over to look at her nails. I told the male nail tech the nails were a bit long and wide. He told me the nails had to be that way in order to complete the design. I don't do nails, so I thought the design would come together as he got closer to finishing. My daughter whispered to me asking if I thought the design looked like the example provided. I didn't think it looked the same so I told my daughter to tell the male nail tech what she thought should be fixed. Apparently, he was not able to make adjustments because he began grinding the design off. This is when the female nail tech came over to stand beside the male nail tech. I told both of them I realized they were closed and asked if we could come back to finish the redo the next day. It was at this moment when the female nail tech looked at my daughter and yelled, "why did you wait til the last minute to tell him you didn't like the nails." I was shocked!! My initiate reaction was to tell her, "Do not yell at my daughter. She's 13 years old and was apprehensive in telling a grown man she didn't like the nails." The female nail tech looked directly at my daughter again and yelled, "well this is your 13 years old lesson to say you don't like the nails." I was literally sitting right next to my daughter as this nasty, vile woman speaks to my daughter in such a terrible manner!! I told the nasty woman, "You don't speak to my child that way. If you have something to say you say it to me!!! I'm her mother and she is a CHILD!!" That woman's behavior was deplorable!!! I have worked in customer service since I had my first job at 15 years old. I take customer service very seriously. I would NEVER treat a customer that way, especially a CHILD!! I wouldn't allow my daughter to speak to a service person in such a vile manner, and I expect the same respect from a grown woman. It's obvious that woman lacks customer service skills and self control. DISGUSTING BEHAVIOR, MAAM!!

Love my nails!!!!! come check my girl Heather out she keeps my nails looking fire. Every picture I…read morebring to her she gets it. And my nails last for almost a month!

Amazing quick service, i've been coming to VIP for almost two years, i've never left disappointed!…read more Friendly kind front staff as well as nail technicians, ambiance is always relaxing, clean, very well maintained establishment. I don't understand the bad reviews, this is my favorite nail salon in the area by far, i've had pedicures, polish, shellac, acrylic, manicures, i've always left happy with a fresh set! I come in for a walk in every time i go, and i've never been left waiting. Very fast and friendly service. Ask for Mindy, she is incredible!!

I went in at 12:00 and got seated right away and we finished at 1:15 my person had short hair was…read moresweet and pretty

Today was my first time at this nail salon. I have no complaints, then again i am not that pIcky. I…read morewent around 4 and it was empty i got seen right away. I got my pedicure and my manicure done at the same time, which didn't bother me honestly. I love how my nails turned out. This is a hole in a wall, the decor and some other things could be updated. I use to live in Miami so the nail salons had a different vibe. This place is affordable too!

Love this place. Great variety for pedicures too! Katie always does a great job! Got my full set,…read moreshilac, Sharp Almond French Tip and they look so sexy!!

I just asked for a basic pedicure but as you can see, it's pretty sloppy. The ladies were very…read morepolite. No waiting.

Everything goes well here! Very expert staff and so friendly and fun! It's like going to a party to…read moreget your nails done. All salon services offered either by appointment or walk in. Love coming here.

Best shop in town it's on west lake Houston in a strip center close to Kingwood/atascocita/ humbleread more

Super friendly and fast. I got the deluxe pedicure and an acrylic refill. Both look super nice. The…read morepedicure felt great. I'm super picky about my nails. I like them short, a little narrow/almond shape and thin. They did a great job. Nice hidden gem.

Been going for a few months and nothing but great experiences especially while perserving my…read morenatural nails. The attentiveness and prices are amazing and it's not a rush service. Friendly staff.

I wanted to try somewhere different so pulled into this little gem! It wasn't busy. The staff were…read morekind and the ambience was nice. Just what I like! Don the nail tech was personable and made me feel comfortable. I will definitely be returning. Loved my festive nails.