HENRI SUCKS! He's the worst I've ever had when I come here. Do not get him as your nail technician. Everyone else is great and everything else is amazing. But Henri's customer service is awful! He has the worst mood and absolutely terrible patience. The new pedicure chairs are TOP TIER though! The chairs give an arm massage, thigh massage, butt massage, and even squeeze your shoulders for a light massage! The ladies at the front desk are super friendly and accomodating! They turned my terrible experience with Henri, into a lovely one. I appreciate them going above and beyond to make up for his lack of service. read more

I've had my nails done by many nail techs over the years, and K truly understands nail architecture. He doesn't just make nails look pretty - he actually looks at your natural nail, how it grows, where the strength needs to be, and builds the nail accordingly. My natural nails tend to grow upward, and K knew exactly where to place the apex for strength while creating a beautiful slope toward the tip. He also refined the underside of the tip so my oval nails could stay full and feminine without looking thick or bulky. The shape and balance are beautiful from every angle. I'm very particular about my nails and I know exactly what I like, so I really appreciate a nail tech who can explain what he's doing and why. K clearly understands the technical side of his craft, and it shows in his work. He does an amazing job. The spa also provides great service. They have a good system in place that even when it's packed, they manage appointments and walk-ins seamlessly. read more

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Overall the quality of work is good. They are usually pretty quick too, which is nice because I don't want to be sitting there for hours. BUT they charge you an extra $5-10 for the most basic services. If you come in for a fill, they will try to convince you that it's time to get a new full set instead. Okay fine, but why are you charging me an extra $10 to remove my current set? Another $5 for length, and the length isn't even long! $5 for almond shape, another $6 to trim my cuticles another $5 if you want a French manicure... the most basic manicure there is. Want to cut your nails down? That will be another $5. It's getting ridiculous and time for me to find a new nail salon. read more

I'm really disappointed with my experience. I asked Henry to do a square shape once my nails were long enough, and he told me he wasn't able to do it. Also, the length/shape of my nails came out really poorly--it wasn't done the way I asked. If I'm paying over $100, the least the salon can do is listen to what clients request and do quality work. Y'all need to do better when it comes to nail techs and service. I will not be going back to this place. read more

Chris did an amazing job as always even when I take difficult photos of what I want, he makes it happen. I love his attention to detail. He is an awesome nail tech nail artist. read more

Milano Nail Spa Humble - New set - Nail Salons Near Me - Humble, Texas

I've been coming to Milano Nail Spa for a couple of years now and let me tell you--they do NOT play about these nails I'm always 100% satisfied! Bryan understands the assignment every time, and Tina keeps my pedicure looking like I have my life together Thank you Milano for keeping me cute! read more

Milano Nail Spa Humble - Easter nails ! - Nail Salons Near Me - Humble, Texas

As soon as you step into this salon, you feel the welcomed. Zoe in the front was so welcoming and bright! The lay out of the building, the decor, the music, all impeccable. The staff are courteous, fast paced and extremely attentive. Everybody is extremely happy and friendly. I would recommend this salon to anyone! They captured what I wanted to the "T". I will most certainly be back. read more

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First time visiting this franchise! Wow the place was much bigger than I thought. I love that you can book an appointment online! They offer various refreshments from Vietnamese coffee to champagne! I got a gel deluxe pedicure and WHILE that was happening, I also got a gelx soak off and a new set with designs all while sitting in the comfy pedi massage chair! There were TVs all around the huge room I was in where one side played one channel and the other side another channel. Everyone was very friendly. Definitely will go to this place again!! read more

Milano Nail Spa Humble - Vietnamese coffee offered with pink and white marshmallow shaped hearts - Nail Salons Near Me - Humble, Texas

Katie did a wonderful job on my nails! I had been to the same nail shop for several years and suddenly had to change. I was a little nervous and thought I would need to try several before I chose one, but I think I have found it. read more

After not doing my nails for 3+ years Wesly did an amazing job ! He looked at the inspo picture once and did his thing from the shape to the design ! I love them because they are simple but cute . Julie never disappoints me on my toes ! Her work is amazing along with the shape . She takes her time to make sure her job is perfect and she doesn't hurt me . The vibe there is so peaceful there with the music but they are so friendly and nice as well . They actually have a conversation with you . Definitely recommend Julie for pedi and Wesly for medi read more

Milano Nail Spa Humble - Nail Salons Near Me - Humble, Texas

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I always come here! I refuse to go anywhere else! Henri is my nail hero and gives me the best service with impeccable sets! Everyone is so friendly and makes me feel like a queen! 10/10! 5 stars every time! read more

Milano Nail Spa Humble - Full set black acrylic with blue cat eye flames - Nail Salons Near Me - Humble, Texas

Came in as a walk in for a pedicure and felt very much rushed through the whole process. They give you a number which someone looked at mine literally 4 times within a 15 minute frame. They sit you down offer water, soda ,or wine. I Opted for soda. The lady begin to work on my feet (not much to do) I had to literally tell her cut my nails shorter which she cut at an angle. I was hoping that she would of taken a little longer as I didn't require her to do a massage that is all timed. The polish I selected was cakey and when I mentioned it she said it would thin out in the second coat it only got worst..I ended up just leaving it on as I knew I would be going back to my person who normally does them. I will not be going back to this location. If you dont mind all the hussle and bussle you will be fine. For me it's a hard No. read more

Milano Nail Spa Humble - Wall in pedicure area - Nail Salons Near Me - Humble, Texas

it's time to find a new nail spa. the service is just not the same anymore. What I paid $100 for today is ludicrous.

my sister got her eye brows done by jessie and she made one eyebrow fine but completely messed up the other eyebrow and was giving her attitude the entire time! got home and called and all they could say was sorry thats pathetic! don't go to jessie she is just awful at the end of the visit she told us to leave talk about rude read more

Milano Nail Spa Humble - eyebrows - Nail Salons Near Me - Humble, Texas

The facilities is great. As they have lots of chairs for pedicures and manicures. My concern is with the quality of work that they do. Often the nails are not even and there is no consistency. See my attached photo. The female owner at the register file down my thumbnail on the left and the nail technician completed my nails to the right in the photo. I asked the owner to even out my nail and she made it box and does not match my other thumbnail or the rest of my nails. This is just unacceptable to me. read more

Milano Nail Spa Humble - Nail Salons Near Me - Humble, Texas

I have gone to this nail spa a couple of times, with friends, by myself and have always gotten great pedicures. I left my old place when I discovered this place, because of the customer service. They are awesome! There was only one time I did not like my acrylic nails and nicely asked for a fix, the owner was soo nice in handling the situation. Katie fixed my nails and I loved them! I will definitely recommend to all my friends. read more

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I went to this nail shop with my mom and I had a really great time! Everyone there was super nice and made me feel comfortable right away. I didn't feel nervous at all. I got a pedicure and it was actually really relaxing. The chairs were comfortable and the music in the background made it feel calm and peaceful. The place was really clean, even the bathroom, which my mom pointed out too. The people working there talked to us and were really friendly, which made the whole experience even better. I had fun and enjoyed it a lot. I would definitely want to go back again! read more

I normally don't leave negative reviews, but this experience was frustrating enough that I feel it's worth sharing. The work was extremely sloppy. I was charged extra for things that should be basic, like simply shaping acrylic nails, and even the regular manicure looked rushed and careless. My cuticles were left dry and rough, and the clear coat was so lumpy and unevenly applied. Furthermore, the cuticle oil wasn't even included in the original manicure. It was only offered at the front when I was paying and showed the lady at the front my cuticles. I couldn't use the oil though because the top coat was just so uneven and had huge globs of paint that had to dry. I pointed out how one nail looked really lumpy because of the top coat and the tech seemed angry and just wiped the whole nail off. For what I paid in up-charges, I expected at least clean, polished results, but instead I left with nails that looked worse than when I walked in or that I could have just done at home. On top of the poor quality, the pricing felt like a rip-off. I was hit with several up-charges for things that should be standard. When I questioned the fees, the staff got defensive and even upset with me. To make matters worse, the prices were inconsistent: I was told $5 extra for a French tip on my nails, but for my daughter they said it would be $25 extra for the exact same thing. I heard people around me having the same confusion with pricing while I was sitting for my service and when I was checking out. Also, the towels they placed under my hands to do the manicure seemed dirty they had old polish and chunks of dried acrylic stuck to them. The staff seemed kind but the price almost doubled for each of the services we originally asked for when they added on all the extra fees. Just doesn't seem worth the luxury price for the quality of the work I received. read more

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I am torn about this place. I cant commit to giving them 3 stars because they are doing ALOT of things right. BUT their pricing strategies are a little off putting. Their service is great you are always greeted with a drink of choice and they don't cheap out on drinks. Their establishment is beautiful!!! Their seats are comfy. Their work is good, but can often be rushed and not top quality due to merchants volume. The true down side is their pricing. Services have a base price BUT everything seems to be extra. And I'm not talking about $5 extra. EACH "additional" thing is "$10-15" extra. Need a different change from square "$10", need a chrome color "$10", they suggest a new set instead of a refill "$10-15" for removal, need a tip on a broken nail "$10", shellac "$20" and it goes on and on. It gets expensive pretty quickly! So just be aware! read more

This lady did my pedicure super fast, She kept looking out all the time not putting attention to her job . She passed the file just a couple of times on my heels, leaving them feeling the same as I came to the nail salon.For the "massage", she just passed her hand again and again to the same spot even make it numb. It was definitely not a good experience. I hope they receive some kind of preparation and training to provide better service. read more

Today I went with my granddaughter to have our nails filled. She had a really great lady that helped her with her nails and look beautiful. The guy that was helping me was incredibly rude the whole time. He talked nonstop to everybody else and you can tell her he was talking about us. I hadn't been here for two years and I won't go back again. read more

My friend and I went to Milano last week. I got a regular manicure and lavender pedicure and she got the lavender pedicure. Initially, we were both happy with our services, however, my regular nail polish chipped off the day after the service, and there are many more chipped nails only two days later. Unfortunately, I was visiting and have left town and am unable to return to have them fixed. HOWEVER, my main motivation for writing a review is because my friend got an infection on her toe. She was nicked during her service and discovered an infection the following day. She saw a doctor and is on antibiotics. BEWARE! Ladies who frequent nail salons know that being nicked is common, however, an infection is a result of unclean tools. I noticed that they sprayed the tools before using them, but that obviously didn't clean them thoroughly. Gross!! Neither of us will be back. That is unfortunate as the salon is very nice inside. They gave us a free lotion that smells amazing. read more

Formal Complaint - Inhumane Treatment by Nail Technician "Chris" at Milano Nail Spa, Humble Location - Visited April 28, 2025 - If I could give Zero Stars, I would. Dear Milano Nail Spa Executive Team, I am writing to you today with a heavy heart and profound disappointment regarding an experience I had this afternoon at your Humble location--an experience so dehumanizing, I left in tears, shaken to my core. What should have been a routine moment of self-care and calm quickly devolved into one of the most humiliating and emotionally distressing encounters I have ever endured at any service establishment. From the moment Chris walked over to greet me, I could feel something was off. There was no warmth, no professionalism--just a rush of cold detachment as he hastily pulled out the chair and took my hands without so much as a word. What followed was not a service; it was, frankly, an assault on my dignity. Chris yanked my pinky finger backward in such an unnatural position that I winced audibly in pain. His movements were erratic and aggressive--not once, but several times, he physically pushed my hands out of his way as if I were a burden, not a paying customer. When I tried to adjust or simply understand what was happening, he snapped at me, raising his voice and saying, "You think your nails are done? I'm not done with you." The tone--sharp, loud, condescending--cut deeper than I could have anticipated. I was stunned into silence. I have never, ever, been spoken to in such a disrespectful manner. I tried to ask about a nail color I had selected during my last visit--one your own staff told me was popular and usually in stock. He dismissively said, "No, I don't have it," and refused to even check. When I started to browse through the basket of polish colors he had handed me, he snatched it away with no explanation, forbidding me from even choosing another option. His intention was clear: he would do what he wanted, and I, the customer, was not to question it. The entire time, I sat there on the verge of tears, my heart pounding with anxiety and embarrassment. The spa is supposed to be a place for peace--a retreat where we invest in our wellness and self-worth. Instead, I was left feeling small, disrespected, and physically hurt. I shed a tear while sitting in that chair, unable to make eye contact with anyone out of sheer humiliation. I kept my head down and prayed for the moment I could escape that chair and leave. I am fully aware that your establishment records video footage for safety and quality purposes. I strongly urge you to review the footage from today's date and time--I have no doubt that it will confirm everything I've shared. What Chris did was not just unprofessional--it bordered on abusive. No one who treats clients with such disregard, aggression, and verbal hostility should be allowed to continue interacting with the public under your brand. I demand that this incident be taken seriously. I am forwarding this email to your executive board and am considering pursuing both legal charges against Chris and a formal complaint against Milano Nail Spa as an entity. No customer should ever be made to feel as I did today. This wasn't a bad service--it was a traumatizing experience. One I will never forget. I came for self-care and instead was met with hostility, pain, and shame. I hope this complaint does not fall on deaf ears. Your response will determine whether your business truly values the clients who place their trust--and their well-being--in your hands. read more

I went in to get acrylic nails and a pedicure since I had a special event coming up. My acrylics were stiletto black French tip and my toes were a white French tip. I had one man working on my nails and one woman working on my feet. Everything was fine until I requested that they fix something. The man who was working on my nails was especially rude (his name is Henri). To start off, I had asked him if he could make the stiletto tip smaller but he then proceeded to say he can't because my finger itself was too fat. My other nail lady could always make my stiletto shape as skinny to my liking (incase your wondering, I didn't go to my usual nail lady because she was booked and my event was 3 days away) , so I know my "fat" fingers weren't a problem. I also have very average sized fingers. I didn't let that get to me too much though. If you say you can't do anything because of how my fingers are shaped, then whatever it's fine. I was still having an okay time after that. Then I asked for him to make my French tip a little more thicker. Yes, I understand how going back and doing the design over again could be annoying and I usually let these things slide and deal with a design I don't rlly like but I had a special event coming up and this place costs too much money for me to walk out with dissatisfaction. He then told me off saying why didn't I say anything before while huffing and puffing and smacking his teeth and just overall having a very annoyed tone and nasty attitude. I apologized to Henri many many times. I couldn't really see the nails and design all that well because of the angle my nails were at. Once I flipped my wrist up to get a better look i realized I would prefer if the French tip was thicker and felt bad asking him to go and make that change. So I made sure to not make that mistake again. Once he finished making the improvements to one nail I made sure to get a good look at the nail and approve of it before he moved on. I did just that and was still dissatisfied with the thin-ness of the design so I made that clear to him before he moved on. Henri decided to give his opinion on MY nails that IM paying for and say that making the French tip thicker will look ugly and that he doesn't want to do it. I was over it at this point. I told him fine do whatever you want. All his complaining brought everyone's attention to us and I was on the verge of crying. This man gave as little effort as possible and only wanted to do things to his liking. Henri once again gave his opinion on these two gems I was picking out. I wanted the silver gem that were a tad bit bigger than the rainbow ones he was insisting I choose. He said the silver and size will not look cute. MOTHERFUCKER I DONT GIVE A FUCK! THESE ARE MY NAILS, YOU DONT KNOW MY OCCASION (silver dress), AND ARE YOU FUCKING PAYING FOR THESE? JUST SHUT THE FUCK UP AND GIVE ME SERVICE. I work a service job as well and I would never give my opinion unasked for like Henri does. He needs to know that bad service can ruin a whole experience. My nails and toes were about $140 and I did not tip. I always tip but Henri can eat my ass. After I paid, the lady at the checkout desk had a complete mood change once she realized I didn't tip and basically told me to get out. Understandable though. Anyways I had a horrible time and I paid $140 for me to be just okay with my nails and my acrylic nails and toes started chipping way faster than usual when I would go to other places. My toe polish is basically completely gone and one of my acrylic nails fell off and it's only been 2 weeks. Fast, expensive, low quality nails. read more

I don't write a lot of reviews and the majority are raving reviews about establishments with great service! However, this one is not! I'm revising my original post to provide more detail since the owner, once again, wants to defend and deflect instead of understanding what good customer service means! The issues with my HORRIBLE pedicure are listed below! 1. The tech couldn't properly regulate the water. 2. The tech spilled some of the products of my chosen pedicure when she sat the tray down. 3. The tech didn't follow the proper product application steps according to the 2nd most expensive pedicure they offer. 4. I had to move my foot and leg several times to keep the hot stones from burning me because the tech wasn't moving them properly! 5. The tech repeatedly poured tons of oil on my legs and just rubbed the oil over them without applying ANY PRESSURE, and just ran her nails up and down my legs for 20 minutes. I've NEVER had anyone do that, ANYWHERE, during a pedicure that is supposed to be a massage, including your salon for the past year!! 6. I had to beg the tech to STOP pulling my toes extremely hard! She definitely didn't have any strength issues in that area! 7. The tech had to be told by the lady doing my manicure to apply a clear coat to my nails after she polished them! 8. When I got home I noticed what a terrible job she did painting my toenails as well! Pics attached I decided not to bring up ALL OF THE ISSUES with my pedicure in front of your waiting customers because I thought you would have the decency to provide adequate customer service and offer a solution to the one area of my complaint! Nor was I going to continue to argue with you about the level of satisfaction I was feeling!! Please learn how to handle customer service issues adequately and professionally and see how YOUR CUSTOMER would like to resolve an issue regarding a service I'm paying for!! Original Post: Just had the worst pedicure by someone who is obviously new! I told several people, including my tech, that I wasn't happy with the service, but nothing happened! Afterwards, once I was ready to pay, I informed the lady at the front and she talked to the tech and completely disregarded my complaint! I've gone to this nail salon for over a year but this will be my last appointment. They're fine as long as you don't have any issues! Beware!! read more

Milano Nail Spa Humble - Inadequate nail polish. - Nail Salons Near Me - Humble, Texas

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Extremely disappointed, I asked for ombré nails the transition in powder is horrible. I've never had nails look this bad. Even the shaping near the cuticle it looks like I have amateur press on nails. *Update * I received a call by Nhi to come in and get my nails redone due to the previous disappointment in service. I went to Brian and he was amazing!! He explained everything being done as he was doing it! Thank you Nhi for reaching out and letting me come in to get my nails redone. I am extremely satisfied with the service this time around . read more

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I always come here to get my nails done. I really like how there is a 7 day policy for shellac. The owner always makes sure you like your nails before you leave. My sister even always gets her nails done every time she is in town because she doesn't like the nail salons in Denver. read more

Milano Nail Spa Humble - Nail Salons Near Me - Humble, Texas

Great experience as always, just updating this review for the menu. Quickly was greeted and offered a complimentary drink and service was expeditious. read more

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This place of amazing I don't know how it doesn't have 5 stars.. I've been coming here since February I moved from California LA.. And the front desk way he knows everybody's name her name is Joey. I see Judy for my pedicures she's super good I only go to Her. I like the way she does my feet.. The place is super clean they offer all kinds of beverages. They're very organized. I will not go anywhere else they are amazing thank you thank you. read more

Sofia did a great job and worked pretty fast on my pedicure! The wait was long (40mins) on a Saturday at noon, so recommend go during the week! read more

I love love this place. Dawn, my nail tech was amazing, she made my toe that has no nail look beautiful and real. Heather, did my daughters pedicure and helped her in grown toes feel amazingly pain free. This is the best place in Humble area. The vibe is always so calming and all the staff is friendly. read more

Was visiting Humble for the holidays and came in the day after Christmas to get a dip manicure. My partner and I spent almost $200 at this establishment and at the end, I was told the dip nails had a 7-day guarantee. It's been 4 days and not only did the dip break, it cracked my nail in half and destroyed it; because I'm home in another state, I can't go back in to get it fixed. The manager on the phone refused to issue a refund and said the best she could do was give me a $5 credit for next time...as if I would ever go back to a salon that charged me $60 for a manicure that didn't even last from Christmas to new years. Absolutely terrible business practices, avoid at all costs. There are so many more nail salons in the area, go spend your money somewhere where they actually give a sh*t about the people keeping their lights on. You'll see the owner replied to me with the same information I stated. Since again, I live in another state, I cannot come in to get it fixed. A refund is an extremely appropriate request. She insists that no services are refundable because that money goes toward the other parts of the service; let me be very clear that I had no complimentary drinks, my tech didn't talk to me and had AirPods in the entire time, and work this bad does not deserve payment. Let me say directly to the owner who replied: you don't deserve money for work this bad. Your business deserves to lose money on work this bad. The MOST BASIC tenant of business should be to stand behind your work and the work of your employees and with a failure this significant with literally zero ownership over the horrifically poor quality of this work, you deserve to go out of business. But instead, you're charging more than every other place I've ever received this service, so much so that the local place I went to fix YOUR mistakes said "they charged you HOW MUCH for THIS?" So, you'll be just fine to give me back my $60. Your techs will still be paid to do their shitty work, you'll still keep the lights on, and you'll have plenty of people paying you way more than you deserve to make up that difference. Have the day you deserve. read more

Milano Nail Spa Humble - Dip nail broken (and destroyed my natural nail, index finger) after less than 4 full days. - Nail Salons Near Me - Humble, Texas

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This place stands out for its amazing work & great staff!! You won't just come out with fabulous nails but with a happy experience too. Perfection in nail work. Must try their pedicure, so soothing pretty ambience and good music is an add on! read more

Milano Nail Spa Humble - Nail Salons Near Me - Humble, Texas

This place is hit or miss on quality. Additionally the pricing is off and it seems they let their manicurists charge whatever they like. They have great front desk staff and pedicure staff but I haven't been impressed with the manicurists. I have even witnessed a male manicurists treat a pedicure staff member very rudely. I tried this place 3 times now and won't be back again. read more

Save your time and money ladies. If you're looking for a nail spa that offers a relaxing experience and professional quality nails--DO NOT COME HERE!!! read more

New to this side of town and this was a highly recommended place based on the reviews. Such a vibrant and well lit atmosphere. As soon as you walk in, you are greeted by multiple staff. They took me right to a chair and it was PACKED!!!! They are a well oiled machine because even in the midst of prime filling up almost 20 chairs, they were staffed properly to accommodate everyone. They make you feel welcome, offer drinks if you choose, and get straight to work. I got the express mani & pedi because I was pressed for time but they did a really great job in my hands & feet. They make you feel comfortable & check in with you throughout your time there. It was a very pleasant experience. I'll be back to try out their additional services. Right in front of the Target & lots of places to eat nearby if you needed to wait. read more

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I love the atmosphere here. It's very clean and has a relaxing vibe. Service was great. Everyone was really kind. They seat you and offer you a drink. I had a full service and it was worth it. read more

Milano Nail Spa Humble - Nail Salons Near Me - Humble, Texas

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I will never be back. They absolutely butchered my nails and proceeded to make me pay for them even though I was telling them exactly what have dia wrong to them ( paint all over my nails and hands, nail dust all in my paint, he filed the paint off after polishing), the person changed the shape of my nail completely one is now crooked. I told her my toes were fine but my nails are extremely chunky uneven and I have polish on my skin she completely disregarded what I was saying and kept telling me to come back tomorrow, I told her I would rather not return and that I would be fine with a simple discount she continued to try to convince me to pay the full price. If I could give zero stars I would they don't care about quality just the dollar. The pillows that they use during the pedicure smell like feet as well, towels are dirty and stained in nail polish and they also have a mildew smell. read more

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Great service. Excellent work on toes and nails. Salon is beautiful. You definitely get what you pay for here.

My go to nail spa. So relaxing and beautiful. The staff is so friendly and they do a great job. read more

Milano Nail Spa Humble - Nail Salons Near Me - Humble, Texas