We called this company not first time , they came on time , were professional and organized. They…read moreasking me for we are looking for . They leave my home super clean. We so happy , we recommend this companies to my friends and family, price affordable. Call this company we will be happy to

I set up an appointment to have my house cleaned to prepare for a party. They said they would call…read morea day ahead to confirm. They didn't. Then they no-showed. When I called to ask where they were, they said that it was my fault because they had my wrong phone number in their system. Never mind that they also had my email address (which they didn't use) and that they also had my correct phone number as we had spoken on the phone and all phones capture phone numbers. They also could have just showed up as expected (that is what it is called an appointment). When I asked when they could reschedule, they only offered times when I specifically said I could not be home to let them in. I received no apologies and no offer to remedy the situation. I will have to stay up all night to clean my house for my party. Not recommended.

My girlfriend recommended Lorita to me and I've been having her clean my apartment for the last few…read moremonths. I use her every time I have a guest stay at my house. She's really terrific - I can txt her to schedule visits and she is really really flexible with my weird time constraints on getting my condo cleaned. She's always on time - when she says she'll be there at 10 AM, she'll be there at 10 AM. She does a really great job cleaning, brings her own products, and most importantly -- she takes PayPal for payments (a minor miracle). Add in the fact that her rates are extremely reasonable and I recommend Lorita to anyone looking for a home cleaner.

I hired Lorita for two jobs: move in cleaning of a house and move out cleaning of a apartment. She…read moreand her 2 helpers did a fantastic, thorough job on the house, so I was really happy to retain them again. On the apartment, I was less than satisfied. Lorita called me on the day of to tell me that she was sending one of her helpers and that was fine. The woman was very nice but the cleaning was quite sub-par. Despite me specifically requesting that the inside of the cabinets be cleaned, some of the drawers weren't cleaned. The counters and the sink weren't cleaned off properly, she told me she couldn't reach the freezer (I ended up reaching it just fine and cleaning it myself), the inside of the microwave had food particles, the bath tile needed additional cleaning, there were sections of the floor that hadn't been swept properly. In all, I basically had to go through the entire place and swipe everything down and re-sweep certain areas and scrub the kitchen sink and clean the microwave interior. When I later emailed Lorita letting her know, she told me that cabinets were extra and were. not included in the deep cleaning. This was news to me since her helper hadn't told me that when I went through the apartment pointing out areas that needed special attention. Given that it's a woman-run business that I really wanted to support (I was thinking of retaining them for a regular monthly cleaning), I'm disappointed with how things turned out. I would give her 5 stars for the first cleaning and 2 stars for the second.

I moved into a basement apt of an older gentleman whose definition of clean is to cover things up…read more. So I needed a team that was willing to SCRUB, not just wipe. I seen the 2 bathrooms & kitchen special and I booked right away online. Other areas in the house can be messy but bathrooms & kitchens should be spotless! I booked Sunday night for a Tuesday afternoon appointment. They called 30mins prior to my scheduled time to let me know they were on their way. The team arrived on time with their supplies. We did a quick walk through of the areas and my needs. Then they got to WORK!! I can't say THANK-YOU enough. I can actually cook in my kitchen and begin putting my own touch on this space. I will be calling again once I have my place set up for a general cleaning of all those spots we love to forget in the day to day grind (window seals...)

I needed a deep Spring cleaning on my apartment (which I generally keep pretty clean myself), and I…read morecould not be happier with the work Round About did! They were so communicative, so thorough, and even put up with having my dog around when I went to work. I came home to a sparkling, fresh apartment!!

While I had a positive experience with Dominique and Her company a few months ago, lately the…read morecompany has very unresponsive and it takes repeated emails and calls to get an answer. I have had appointments that were cancelled at the last minute due to extenuating circumstances - which I understand that were then rescheduled and cancelled without any notice. The cleaners just didn't show up and I haven't been able to get in touch with anyone. While I understand emergencies arise, a basic out of office auto reply or voicemail could help. Unfortunately this is the last time I will ever use or refer anyone to swept away and I warn others to stay away.

After years of service, we are calling it quits. The cleaning service was okay, but the owner…read moreDominique is incredibly unresponsive, cancelling at the last minute or showing up late without any advanced notice on multiple occasions...and Dominique is never short on excuses: 1) Staff shortages 2) I didn't receive your email 3) I didn't receive your call or voicemail 4) (Multiple) car accidents 5) Hospitalization 6) etc. and so on... The company voicemail box is continuously full, takes days to respond (if ever). Messages left on cell seem to go into a black hole. Same goes for email. Buyer beware it's just not worth it.

Sometimes my schedule gets a little jumbled with travel and Two Maids is a very responsive,…read moreflexible, and responsible home cleaning service. And needless to say, the quality of the work is excellent!

I would leave zero stars if that was an option. Two Maids left a bag of trash which included used…read moretampons, in the apartment for my new tenants to find upon move-in. It was a nightmare. I depended on Two Maids to help clean the unit while I was out-of-state and unfortunately they took advantage of the situation. Do not trust them to clean your home. Additionally, they did not clean the unit whatsoever and left the sink, laundry room, counters, and other areas a mess. I did speak with a rep who refused to issue a (partial) refund or amend the situation by helping send someone to actually conduct a proper cleaning. They did return the gratuity charge.

company is new but pay very good attention to detail, they arrive on time. i would definitely…read morerecommend you try them out. let them know Vaughn sent you!

Excellent service!! Amazed by how responsive and reliable Sandra and her team are…read more I received a message and received an estimate over the phone. They showed up the same day and did the most thorough cleaning and even sent photos. Highly recommended.

DC Maids are fantastic! Sandra is quick to respond to inquiries and does her best to work with your…read moreschedule and request. These ladies are efficient, exceptional, and kind. They truly cleaned every nook and corner and left our house spotless and clean! They also were able to clean tough stains that we have tried and failed to remove on our own. I will definitely be using their services again! They also take venmo, which is great.

I'll start by saying once the logistical nightmare was over, the actual cleaning of our apartment…read morewas spectacular and well worth the price. I went through "yelp projects" to request quotes from several cleaning companies for a move out clean. ECJs full move out clean was the most comprehensive and reasonably priced ($199 for a 2 bed, one bath of about 1000 square feet) and they had great reviews. I messaged with two of the owners and booked a clean for a Sunday a few weeks out (they are one of only few cleaners with Sunday availability which was a plus). They confirmed and said their cleaning crew would be there between 9-10 am. Because we had been communicating via Yelp chat, I requested a formal confirmation which was sent to me via text by the owner. The owner mentioned in the text that the cleaners would be there between 8/8:30. I didn't think anything of the discrepancy at the time. On the day of the cleaning, I texted the owner at 7:45 to ask for an updated ETA. 8 am came and went, as did 8:30. I texted a few times, and I called with no response. 9 am came and went and so I desperately emailed with an address I found on their site, messaged via Yelp again and DM'ed them on Instagram. By 10 am I still had heard nothing and I had to leave to go pick up a rental car (I was leaving town and had a 6 hour drive ahead of me). Finally at 10:30 I received a text from the owner apologizing, stating they had written down our appointment for Monday. She offered to send a team out in about an hour but it was already too late and I had to leave. She said she would give me a call to coordinate a rescheduling but by 1:45 pm I still had not heard. I texted again to follow up and she finally called me. We scheduled the cleaning for Monday morning at 11:30 and she offered a discount to make up for it. I was honestly nervous about potential flakiness especially because our move out inspection with our management company was at 2 pm the next day which would impact our ability to receive our security deposit back in full. I put a lot of trust in them that they would show, after feeling pretty let down that day. My roommate got to the apartment at 11 on Monday to wait for the cleaners and at 11:30 they still had not arrived. She called the owner who was confused saying the team had wrapped up a previous cleaning at around 9:30. My roommate went downstairs to our lobby to see if they were there. Half an hour later she ultimately found them at a nearby building, waiting, as if they did not know where to go or have any way to contact the owner to figure out where to go. The team of three came and cleaned the apartment top to bottom and were finished in about 2 hours. Overall, this experience was far more stressful than it had any reason to be and I actually ended up incurring with several unnecessary costs as a result (I would have left town the night before if I knew the cleaners were coming Monday so one extra night in a hotel, I also missed my car rental reservation waiting for the cleaners so I had to pay extra to get to and rent from another location). The owner was mildly apologetic but not as on top of rectifying the situation as I would have liked. The discount was much appreciated and the quality of the actual service luckily made up for it. I would recommend to the business to implement a more formal appointment confirmation system and improve communication with clients. And as a client, make sure you double, triple confirm in advance and get multiple forms of direct contact information for the owner/team.

I will not be using ECJ ever again…read more The last time I hired them, walking into my apartment felt like a breath of fresh air, like a weight lifted off my shoulders. This time, it felt like I hired someone to just move stuff around and I'm left with more on my to-do list than I had before they came. My apartment was decently tidy, so I was mainly looking for actual cleaning, especially as I'd recently had a mouse problem. When I booked, I made a note about the mouse issue and I asked to add on the window track cleaning, since that wasn't included last time. I walk in after they leave, and there's still mouse poop in certain areas. And the window tracks are still dirty. Upon further inspection, I see that baseboards are still grimy, the kitchen floor is not swept. There's a scrub pad left in my sponge tray, and my own sponge has a substance on it I don't recognize. My office desk, left messier than it was when I left. Dead bug under something, meaning they cleaned around it rather than removing the item to clean the space fully. They vacuumed my couch and ottoman but not the rug in the same room??? I'm just baffled by the choices made here. I asked them not to touch the bed. They did anyway. Bedding that I'd put off to the side because the mice had gotten into it somehow ended up on my clean bed. A brand new weighted blanket (which can't be thrown in the laundry) was placed in an area the mice had taken over. An item with a mouse turd on it was placed on my makeup vanity. (So not only did they not clean the item, now my vanity is contaminated.) Idk if these cleaners are new, or if they were just having an off day, but I'm struggling to see what they spent 3 hours cleaning. (2 people, 1.5 hours each) They did an okay job with stuff like the oven, fridge, bathtub, etc. But they failed completely on stuff I actually cared about. Emely was understanding enough to charge me only for the standard cleaning fee rather than the deep clean fee, but the more I look around, the more I feel like I was still overcharged. She offered to send the cleaners back, which I appreciated, but I had already left home again and moved on with my day.