I decided to treat myself and hire Maid to Glow to clean my apartment. I live alone, and I am pretty good about picking up after myself. I honestly didn't think it would make a big difference, but it did! My place is so clean, and I didn't have to do anything! Bri was friendly, efficient and did a great job. I am working from home and also going to school online so having a squeaky clean apartment has relaxed me. It feels like self-care. Highly recommend! read more

UPDATE: long after the fact, their owner offered to do a cleaning for free. And he was in fact very nice. However that doesn't change what has actually happened in real life twice. And it cost me real money in lost rent for tenants not moving in. Original review: I WISH there was a way to leave 0 stars. AVOID THEM LIKE THE PLAGUE!!! They have now no-showed 2 separate times and are IMPOSSIBLE to contact. Asia is the cleaning person who hasn't shown up twice and I have people standing in a dirty apartment even though the cleaning was supposed to happen this morning. The 'Customer Success Manager' Savannah is also IMPOSSIBLE to reach in time of emergency. This level of incompetency and lack of accountability is simply unacceptable for any company, regardless of the business. I hope they find a way to improve. read more

We were not actually able to use the service because the scheduled cleaner kept rescheduling or having personal issues.

this place is a JOKE. I booked a cleaning. NaKia M. and her partner were incredibly friendly - I walked them through my needs and pointed out specific areas I needed cleaned (moldy areas in shower, dust in vents, etc.) she made it sound like it was all no problem at all. I came home and NONE of my requests were met. They didn't clean the fridge out (ice coffee stains still present), they didn't TOUCH the shower, the mirrors were all dusty, the bathroom sink was still full of products (they didn't even put the caps back on) and the most RIDICULOUS of it all - she folded my laundry inside out... you're so lazy you can't even turn my PJ pants inside out? I had to re-do my apartment completely myself. Then, to "remedy" the problem, they offered a free deep clean and sent THE SAME CLEANERS. An absolute Joke. Don't waste your time. read more

I booked over the phone and they still didn't do the cleaning I asked for. Then they said it was because I selected the wrong thing when I checked out online but I had completed the booking over the phone because their online process was not working . The e tire experience was stressful and I wound up going behind them and cleaning myself read more

Thank you so much for making this an easy process. Also, I appreciate that I can work with the same person, Nakia McEwen, for future jobs. She was easy to work with, she was very professional, followed the instructions very well, and she also did an excellent job. I already schedule my next appointment !!! read more

Waited around all day, no one showed up and no one called or emailed to let me know they weren't coming. I've had different cleaning companies weekly for about 10 years and this is the first time anyone has no showed without letting me know ahead of time. I had confirmed this morning with Maid to Glow that someone would be here. And then nothing. read more

(EDITED) Part of the reason I chose Maid to Glow was the pricing (standard is just $76 i think). I had a surprisingly bad experience, but have received a partial refund and choose to believe that it likely was the exception not the rule. The cleaner who came did not do a good job. He did clean the spots that I explicitly pointed out to him but missed little spots that would've been so easy and visible. Overall, I was genuinely shocked at how much was left and it made me question if he properly cleaned (ie: disinfect) what did look clean. One example is he cleaned around the mats and carpets, but not under them and he didn't clean the baseboards except where I explicitly mentioned. Also, I should have asked him not to mop since part of the reason i needed the clean was for hygiene/safety with the potential transfer of virus/bacteria from a plumbing incident, and now i feel like the germs have spread from the initial path (i don't claim to know germ theory, just how i feel). I don't usually leave reviews (and rarely ever give bad ones) but with the issue of hygiene/health&safety (esp in a pandemic), I think it's important for people to know what to expect. He asked me to check every room before he moved on so I can't put full responsibility on him, but who wants to be the lady saying "you missed a spot" or asking someone to redo something? Who wants to be a "Karen"? He was also early, which might be okay with some people but I sleep in and had to scramble to get my cat in the car (my cat is scared of men and they had/have no female employees). I did get the pet fee waived. He started around 1:45 and left at 4:25 (2.5 hours), which seemed odd considering how much wasn't done/wasn't done correctly. I did appreciate that he was very respectful, polite, and wore his mask properly (but these should be basic expectations, no?). I just started cooking and noticed that he also scratched up part of my stove top. I've never asked for a refund on a service in my life but a partial refund (obviously not company credit) would be nice. I'm all for raising the minimum wage and I understand that cleaning products are an additional cost, but I don't know if ~$260 is as reasonable as it seemed. If the cleaner had simply met or if he exceeded my expectations, I would have given 5 stars and said it was a steal, but I am disappointed. I have since received a partial refund and the owner reached out to me to apologize personally via email. read more

The cleaner arrived early. Clearly communicated throughout the cleaning. My wife was happy with the quality of the work.(which is actually quite feat) read more

So disappointed. They just didn't show up and there was no way to contact them. Number goes to google voice and just rings and rings. Scheduled 2 weeks in advance and left several voicemails. Would not recommend. read more

I had a wonderful experience with Maid to Glow! They helped me with a last minute clean due to another scheduled clean being cancelled! I would definitely hire them again and most likely will. I got the 30 minute call letting me know she was on the way and she did a very thorough clean and was extremely personable! I highly recommend this company and will be a customer again!! Also can't beat their prices! read more

I had an appointment that was first rescheduled and second, the housekeeper never showed for the cleaning at all. Very frustrating. read more

Love Maid to Glow and my girl Asia! They are super responsive when I need something and Asia does a fantastic job on my house. I'm so happy I found them! read more

My husband and I just moved to the area, and we needed a deep "move-in" cleaning of the house since it was vacant for a month prior to us moving in. We wanted to support a smaller, local business, so we chose Maid to Glow. I appreciated the easy booking process - I was able to select exactly what I wanted, and I was given a price so that there would be no surprises later on. That's basically where the good service ended. I selected an arrival window for 10:00am to 12:00pm on a Saturday with the understanding that the cleaners could arrive and start anywhere in that window. 10:00am... no one showed up. 11:00am... no one showed up. 12:00pm... no one showed up. At this point I decided to call their main number since they were clearly past the two hour window I scheduled. When I called the number listed on their website, no one answered, and it went into some weird Google automated message. I called multiple times without any success, and I honestly started to wonder whether or not this company was even legit. 1:00pm... still no sign of anyone, no courtesy calls or anything. My husband and I had already wasted the day waiting around, so we decided to go out to grab lunch and run errands. At 1:25pm, as we were ready to walk out the door, I received a text message from Toni saying that she was running behind and would be there shortly. Since we just moved in the night before and did not have any cleaning supplies yet, we really needed a professional service to clean for us, so we decided to go ahead and wait for Maid to Glow to show up. At 1:38pm she told me she would arrive in about 40 minutes. About 50 or so minutes later, she and another woman finally arrived. When they walked in, they smelled like they had been smoking at some point earlier in the day. I don't know about you, but if I'm paying someone to clean my home, I don't want them smelling like cigarette smoke. The ladies also seemed unprepared for the job. The basically had a Swiffer and a couple of rags, and that was it. They didn't even have a vacuum, which was extremely disappointing, as the floors were our biggest concern because of how dirty and dusty it was. You would expect the home to start smelling like lemons or some sort of fresh, clean scent as they're cleaning, but that didn't happen. They pretty much just wet the floor and moved the Swiffer around. They asked to use our paper towels, our dust pan, and they also asked us for water bottles multiple times. We were not impressed at all. Our house did not look any cleaner. That was a few weeks ago, and since then, we ended up investing in a Roomba vacuum, and it did a much better job. Sure, a Roomba is a little pricey, but it won't show up late, it won't smell like cigarettes, and it'll double check it's own work to make sure your floor is spotless before it goes home. If you actually want your home cleaned and you want good service during the process, don't hire Maid to Glow. read more

The team behind Maid to Glow is incredibly dedicated to serving their customers and exceeding expectations. They are passionate, professional, and great at what they do. read more

Great service, very thorough in the cleaning, timely and really appreciate the attention to detail. Highly recommend

This is my first time using Maid to Glow and they did an awesome job. Communication was good up front and the cleaning performance on our house was great! Bri took extra care cleaning the bath tubs and making sure we were happy with the job she did. We are signing up for the monthly cleaning and hoping for continued success! read more

Briana was excellent. House is so clean. Her attention to detail was outstanding!

well this company never showed up to clean my house, they did reschedule three times and struggled to put the correct price for weekly cleaning on the client portal, the third day that they had rescheduled they let me know that they were restructuring internally and can't clean at all, which really put me in a grind to find a new cleaner to replace them in a short amount of time... I was hopeful by some of the positive reviews but it seems like they have a lot of work to get organized with both billing, scheduling, and staffing read more

I hired this company to clean my apartment before I moved out. The website was easy to use and they sent a reminder email with my cleaner's name, email, and phone number. I scheduled them for Saturday morning (between 8 and 10) and was planning to drive across the country that afternoon. At 10:00 AM, the cleaner had not shown up. I called and texted her, but went straight to voicemail. I called the company phone number as well and left a voicemail, but nobody returned my call. I ended up having to clean my apartment myself and it was hugely inconvenient given my limited time frame. On Monday, somebody from the company reached out to see how my cleaning went. I was grateful that she reached out and I explained the situation. She apologized and said that the cleaner's phone had broken and she couldn't contact me or the company owner. I appreciated her explanation and apology, although I would not recommend this service to a friend. I understand that accidents happen and situations arise, but I think this company has a few things to work through to ensure their reliability. read more

I came across this company on Yelp and saw the reviews, loved the concept and thought I'd give it a try. Booking was easy but that's where the value stopped. We receive an email from the manager or owner a day or two later stating that they were double booked and couldn't send someone over as scheduled. Annoying yes, but fine. My wife works from home so she and the company exchanged a few emails and settled on a time that would work for her since she works from home. Flash forward to the morning the service was scheduled. The cleaner didn't arrive as scheduled (not her fault). As it turned out, even though my wife and the company confirmed the time, the company still scheduled the service at the wrong time, interfering with important conference calls. This service uses a cloned Google phone system and does not answer when called. We called and emailed them after we realized their scheduling mistake and still have not heard back. We likely won't be using their service again. On a side note, the house cleaner did well, and it's not her fault Made to Glow has some operational issues. It's a good concept but this service definitely has an opportunity to improve before it expands. read more