Cancel

    Open app

    Search

    MaidPro

    1.9 (46 reviews)
    Closed 8:00 am - 10:00 pm

    Services - MaidPro

    Deep cleaning

    Maid services

    Move-in or move-out cleaning

    MaidPro Photos

    You might also consider

    Recommended Reviews - MaidPro

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Checking off incomplete items

    I'd give them a zero if I could. Utterly horrible experience - they did some damage to my flooring and refused to own up to it, because their cleaners "gave their word" that they didn't do it. Well, these same cleaners checked off boxes of items indicating that they cleaned them, but very obviously did not even touch them...and they signed off on the checklist, giving "their word" that the items were clean. They said that the cleaning was done per MaidPro approved regulations, so they couldn't have damaged my floor...so, their regulations entail lying about incomplete work?? Franchise owner/manager sounded like a miserable and grouchy person who was probably used to hearing complaints like mine and attempting to pass them off. I luckily sold the house before I had to drag them to court, but I sort of wish I did so they could get what was coming to them. Save your money (and your property) and avoid these people like the plague.

    Shower door AFTER cleaning

    UPDATE::: The company has resolved the complaint. A full refund has been issued. DO NOT USE THIS COMPANY!!! If I could rate this review a -10, I would. It was two cleaning pros with a 3.5 hour window of time to clean a 1,300 square foot townhome. My townhome was completely empty of any furniture. So, essentially, the maid pros were to clean the baseboards, window sills, clean bathrooms, dust the blinds and vacuum the top floor and bottom floor. Middle floor was to clean the baseboards, wipe out the cabinets, wipe the counters and sink, clean the stop of the stove, sweep and mop the kitchen and living room floor, wipe window sills and dust the blinds. They only finished the top floor and half of the kitchen. And I use the term "finish" very loosely. The master bathroom was a total disaster after they finished. One cleaner, Stephanie, spent 2.5 hours cleaning just one shower floor. After 2.5 hours, the shower still floor looked almost as dirty as before she started. In addition, the tiles and shower doors were not cleaned at all. There was hair still left in the bathroom by the toilet and on the counter. The inside of the bathroom cabinet under the sink and the medicine cabinet were not wiped out. And around the bottom of the toilet where it meets the floor had hair and was still soiled. The medicine cabinet in the other bathroom was not wiped out at all. The other cleaner, Virginia, claimed she wiped the baseboards and vacuumed on the top floor. However, there was still visible debris left on the carpet. They had the office staff, Marlena Rogers, call me after an hour of cleaning to ask where they should clean next. I had stepped out to run an errand. I said I would be back in five minutes but they can move on to the next floor. I thought that was an odd question, because again the house is empty, with the exception of drop cloths in the basement because I had painters working. The painters knew that when the cleaners reached the basement level, they would have to halt all painting. They NEVER reached the basement. Virginia did a horrible job with cleaning the stove for almost an hour. The kitchen sink was left dirty . There was a pile of dirt left on the kitchen floor. There was a Bobby pin left on the living room floor. At the end of the 3.5 hours, I was called again by their office staff, Marlena, asking if I would like pay for extra time or have them leave. I said they can leave because they were taking too long to complete this job and the cleaning was not up to my standard. She informed me that they had before and after pictures with timestamps. Well luckily, I have some too. And honestly, I was not hovering over them to micromanage the cleaning job. I thought they were skilled professionals. Clearly, I gave them too much credit. The cleaners had been in touch with the manager before the job was complete and Marlena basically said that I got what I paid for. There was not even a concern for the subpar work that the cleaners did. I called back to speak with the manager. They have my number on file because this office staff person said my name before I gave it to her. Conveniently, the manager was on the phone and had to call me back. It's been 36 hours and no call back. I called customer service to speak to the corporate office. The representative said there was no corporate office, which I find very hard to believe, and that I can talk to one of the main franchise offices in Boston. I called the Boston office. The representative took a lot of notes regarding my complaint and said that the coaching staff will give me a call back before close of business. No call back. I paid for 3.5 hours of cleaning for $390 to prevent having to clean my rental property myself. I ended up having to buy all cleaning products and cleaning the master bathroom and kitchen myself. I had carpet cleaners scheduled for the next day so I didn't have to worry about vacuuming. Choose a different company because they send incompetent cleaners, management does not follow up with any concerns/complaints and they frankly don't care about satisfying the customer. Now I'm out of $390!! Please see attached pictures.

    See all

    Photo of T M.
    0
    1
    0

    14 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    16 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Business owner information

    Photo of Eric R.

    Eric R.

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0
    Photo of Dee C.
    7
    14
    0

    10 years ago

    Business owner information

    Photo of Eric R.

    Eric R.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 2 of 2

    MaidPro Reviews in Other Languages

    Ask the Community - MaidPro

    Review Highlights - MaidPro

    Maid Pro ended up being the most reasonable quote in the area so we decided to try them out.

    Mentioned in 4 reviews

    Read more highlights

    You might also consider

    The Cleaning Authority - Parkville

    The Cleaning Authority - Parkville

    3.3
    (19 reviews)

    I used the Cleaning Authority for the first time today. I had a pretty good experience that I have…read moresummarized below. I also commend the workers--cleaning is hard work and they deserve respect for the hard work they do! Pros: 1) Extremely prompt, professional, and accommodating. I requested an estimate on Sunday and Mike came to my house on Tuesday. I was running late for our appointment but he patiently waited and excused my own tardiness. I also like that Mike comes for the estimate--I may be reading into my own interpretation, but I see it as a way for him to protect his employees by vetting the potential clients and I commend him for that. 2) The cleaning team was very respectful when they came. I was on a teleconference call and although they usually start "top down," they changed up their schedule so I could finish my conference call in my home office. 3) They did a really good job with the clean, overall. Our house was pretty messy and certain things like the blinds hadn't been done in an extremely long time so I really appreciate the job they did. 4) Payment is easy. You give a credit card number during your estimate and then you receive an email of the bill when the team leaves. 5) They were very accommodating. I wanted the house cleaned prior to hosting family from out of town and they added me on when someone else cancelled so it was cleaned the day after the estimate! Cons: 1) It's really hard to list anything. I think they did a great job. There could have potentially been a bit more attention to detail but I was an add on later in the day and my house was pretty messy! Overall, I would recommend them and we plan to pay for their services again in the future! I forgot the names/number of my cleaning team but they did a great job!

    I wouldn't recommend this company. We paid $230 each for two required "initial" cleanings and $160…read morefor a standard cleaning, and were dissatisfied with the results 2 out of 3 times--basic areas like the shower weren't cleaned properly. We had to request follow-up visits and be present to supervise, which defeats the purpose of hiring a cleaning service. After spending over $600, we were ultimately told, "We probably aren't the service for your home." Our experience was consistently disappointing.

    Spotless Finish Cleaning Service

    Spotless Finish Cleaning Service

    4.5
    (22 reviews)

    Their services are just okay. I don't expect perfection, but I don't want to run my hand across the…read morekitchen and bathroom counter tops to feel like they haven't been wiped down properly. The ladies that come to clean do everything, from cleaning the bathrooms and toilets to vacuuming all floors. But they don't clean with attention to detail, which is strange because I see another reviewer wrote that the ladies folded the toilet rolls nicely for them whereas for us, they left it in the uneven rip the toilet paper roll was last left in. Whatever, because I could care less about that. The very first time they came to clean, they didn't wipe all the bathroom items down all the way, so it took for us to request for them to wipe those down more thoroughly for that to happen. Also, as I mentioned above, counter top surfaces aren't wiped down meticulously. I noticed the area where we usually eat on the kitchen counter top still had tiny food crumbs/spills, which were easily wiped away when I went over that area and wiped it down. I expect thoroughness over speed. We switched cleaning ladies and companies, and the previous ladies made sure to clean and wipe down all surfaces spotlessly, so maybe that's why I am being so particular. I don't think I'm asking for too much though, so I'm on the hunt for a better cleaning company.

    We love Spotless Finish Cleaning Service Inc. (Maybe not the name too long =) ) Other than that we…read morehave found the perfect cleaning crew. We started hiring them for cleaning our place on a weekly basis and it is amazing! We love coming to our place. We can now finally enjoy our place. It is clean, neat and well done. We love it! Highly, highly recommended.

    MaidPro - homecleaning - Updated August 2026

    Loading...
    Loading...
    Loading...