Maidpro cleans our home on a biweekly basis and generally makes things easier on our busy schedules. My husband and I both work full time schedules and I go to school. The time we do have is better spent together rather than cleaning baseboards or dusting bookshelves. Maidpro takes care of those things for us. Our home is always to our satisfaction, and they are always available for any special accommodations. Maidpro is quick to return emails or phone calls, is prompt with scheduling, works within a reasonable time frame in our home and has always been respectful of us and our belonging. The same professional cleans our home every time, and we love the way she treats our pets and our things! We truly enjoy using Maidpro and would recommend their services to anyone in the Louisville area. read more

STAY FAR AWAY FROM THIS COMPANY AND THEIR INSURANCE CO, THE HARTFORD CO!!! The VERY FIRST time I hired them, they overflowed my second story toilet after an employee clogged it after using it and flushed it till it overflowed for over a minute, burdening me with $10k worth of schedule 2 water damage. THANK GOD I was home, because the employee came to find me with NO hurry to her whatsoever, simply to say "your toilet is overflowing. I only peed!" As soon as I got a plunger, it unclogged and immediately stopped overflowing. Imagine if I weren't home to stop it? She didn't know to turn off the emergency valve, or even try to unclog her own mess?? And for the ten years I lived in this house, I've never had that issue before or after this incident. I understand mistakes happen, but when they do, COMPANIES SHOULD OWN UP TO IT AND PAY FOR THEIR MISTAKES. THIS COMPANY REFUSED. Long story short, I had to fight them and their insurance company over for nearly 2 YEARS FOR EVERY PENNY. Had to settle a couple thousand less. They ONLY paid up and communicated with me once I hired a lawyer. I tried communicating with the owners, and they ghost you. I tried contacting their insurance company, and they ghost you. A TERRIBLE COMPANY RAN BY EVEN MORE TERRIBLE PEOPLE. I will be telling everyone I know and telling them to tell everyone to stay far away!!! read more

Edit: I'm upgrading from 1* to 3*. While my initial experience was a complete fail, they were prompt and professional in addressing my concerns and sending someone out to re-clean my home. This second time went well, with great results. I'm still baffled by what happened the first time, but based on my overall experience I would give them another shot in the future... --- I am beyond surprised by the paucity of service I received from this company. Starting with a few positives, it was very easy to schedule service, their staff was friendly, and they arrived on time. Unfortunately, however, the service itself wasn't nearly as professional as those early indications had let me to expect. I paid about $300 for a 5.5-hour cleaning of my three-bedroom, two-bath (2400 sq ft) home. It's not a difficult clean; I live alone, have little furniture, and there isn't much clutter in the home. That seemed like a fair bit of money on a per-hour basis for one cleaner, but I figured it was worth it for a professional clean, and this company seems to have a lot of very good reviews on Google. I left the home while they cleaned, and returned to be quite underwhelmed, to say the least. They seem to have spent time doing a few superficial, unnecessary things (like rearranging a some books on my work desk, folding some used towels, etc), and didn't even touch the showers or toilets, sweep or mop the floors, clean the kitchen counters or stove top, or pretty much anything else I would have considered standard for $300 clean. I've posted many 'after' photos here, all taken shortly after the service (though Yelp doesn't appear to have properly attached all of them to this review). And if that weren't enough, they also left a sizable black smudge on one of the walls (I've recently done some painting, so I know every paint imperfection in my home). I'm generally pretty easy-going about this sort of thing. I tend to have moderate expectations, plus I have a hundred other things to spend my energy on, but in this case I'm pretty flabbergasted, and will be looking to get the situation remedied, either through a re-clean or a full refund... read more

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Hello, I just recently used MaidPro and Yasmine and Sarah came to clean my son's apartment. They were very friendly and nice and did an excellent job. I would definitely rebook they were very quick and to the point. Thank you, Sarah and Yasmine. Kymberly read more

Edit: I'm revising this review from 1/5 to 3/5 because the firm did make a good faith effort to rectify the situation. They dispatched a cleaner to render a re-clean, free of charge. ... Run. Far. Away. I just moved into my new one-bedroom apartment. Apart from the kitchen and bathroom It's almost completely empty, save for a bed and a few boxes. Yesterday, I had my first and final service with MaidPro. It was scheduled to last four hours, I was billed for three hours, and the cleaner probably only spent two hours cleaning. It's difficult to imagine continuing to pay for a "pro" maid service that didn't attempt to clean the shower, or wipe down the bathroom counter, during a "three" hour long cleaning session. Very disappointing. The problem with this service appears to be unrelated to the maids themselves. Many of the attempted tasks were well-completed. I believe MaidPro is double booking their maids, and overcharging their clients. This is especially possible, because most of their work is conducted while the homeowner is away at work. If you still decide to move forward and hire MaidPro, highly recommend that you limit special requests. They cut in to the service's abridged cleaning schedule. read more

MaidPro - My shower faucet _after_ MaidPro's cleaning. Pretty much says it all. - Home Cleaning Near Me - Louisville, Kentucky

Yay Maidpro! Celeste came yesterday and our house is sparkly clean. We loved her! Thank you Celeste, I'll be looking for you again!!

Maidpro sent two women to my home to clean. One who had been there previously without incident. They rummaged through our cabinets, ate our food and screamed at my dogs to "shut up" repeatedly. Fortunately, my husband saw this on the security cameras and came home to intervene. You need to feel comfortable when giving someone access to your home, Maidpro has failed miserably in this regard. read more

I want to start by saying MaidPro is friendly, organized and always communicates effectively with my upcoming cleanings. My first experience was okay, sweet young lady but new and could tell not experienced. My second experience was extremely different. Sonja did a fantastic job working right away cleaning my apartment. She was detailed and paid attention to little touches things that are important, would definitely use her again regularly. The suggestions I would make are upgrade to newer vacuums, I noticed each time they don't do a great job at suctioning. Entirely not the maids fault just poor equipment. Train longer with experienced maids before sending them out and lastly establish regular maids each session. I personally enjoy seeing the same individual each time. read more

Jessaca Gullett is the best house cleaner I have ever had. She is very thorough in cleaning our patio home. She always honors any special requests I may have and is very respectful of our home. I have recommended MaidPro to all my family and friends. read more

Shianne did a fabulous job on our home! She worked quickly from the minute she walked in and left everything spotless! I felt very comfortable with her and look forward to having her back in the future. read more

Very pleased with our first cleaning. Erica was sent to our condo -- she was prompt and professional. She did a wonderful job, our house has never looked cleaner. MaidPro charged us a fair price and has provided timely and helpful customer service. Will be using them again read more

I worked there and it would be a great company, however with Amanda in the office, I had more customers than not say that she was very unpleasant to deal with and she did not ever give the cleaners the information they needed. The pay is not great. You make 11 an hour while you are at the house cleaning and 9 an hour while you drive to each location. The cleaners are hard working and do an excellent job, but most of the time (in my experience) the office does not properly communicate what you are to be doing in the home. I do not recommend working for this company. read more

I have had this service for 2 years, and I am so pleased with the service. Recently had Christina she is awesome. Can't wait till my next clean!! read more

It's so nice to come home twice a month to a perfectly cleaned house. Thank you to MaidPro and to Erica especially for doing such a good job! read more

We scheduled bi-weekly cleanings but are canceling after the second clean. We have a sitter who comes to the house to watch our kids, so we had asked that they send a team rather than an individual so that the cleaning wouldn't take as long and would minimize the impact on the kids' schedule. They did that for the first cleaning, but not with the second. Even with having a pair come the first time, they weren't able to get everything done as far as actual cleaning, but had spent time on frivolous stuff like decoratively folding the toilet paper and tissues, and arranging the stuffed animals on my kids' beds. It wasn't even super detail stuff that was missed either, there were things like stuff still stuck on the counters in the kitchen, and the tubs hadn't been cleaned. One of the maids let my husband know that they hadn't gotten to everything, but the summary sheet they left for the clean definitely didn't make that clear. We decided to give them another shot to make sure it wasn't just an off day or something, but at the last minute they notified us that only one person would be coming for the second appointment meaning it would take a lot longer and not be completed in the time frame we needed. We will not be continuing with this service. read more

I had a cleaning on 12/21/18 and the maid didn't even touch half of the guaranteed 49 point checklist. She opened all my windows and left them OPEN IN WINTER. I have found many things missing that I cannot find, nothing of value (that I have noticed yet) but things that are necessary, my son's medicine, my neck pillow, my son's headphones. She was booked to clean 2 bedrooms, 1 bathroom, 1 kitchen and 1 living room, less than 900 sq feet and was here more than 4.5 hours and I have no idea what she spent that time doing beyone moving things to different spots. Instead of dusting the entire top of things she dusted the first inch and left the rest of the dust there. When I complained based on their 100% guarantee, the office manager called me and was BEYOND RUDE. She didn't care that my stuff was missing and blamed me for the maid not finishing because it was "too" messy. Not true. Prior to being disabled I was able to clean everything that needed to be done in approx 2 hours and it would have been done well. She refused to honor their guarantee and actually hung up on me. Do NOT use this place if you want a good cleaning and respect. Use this place if you want half assed cleaning and all your stuff moved where you can't find it. read more

Beth at MaidPro has been cleaning our house for a little over a month and she is fantastic. She is always on time and does an excellent job cleaning everything in the house. She also always asks me every time if I want to do a walk through and check anything that may not be up to my standards before she leaves the house. I have since requested her for all future cleanings. read more

My fiance is the most anal person I know about cleaning. All the other maid services she has had she has found problems with. Except for MaidPro. If she has no problems with it then I know it's good. If she's happy, I'm happy. read more

We love MaidPro! They are so thorough and really clean so much better than any other service out there. BRITTANY is the best! Reliable, super nice, and really does such an amazing job! read more