Cleaner was very nice, did a great job deep cleaning specifically my stove top and moldy shower and stayed much longer than initially anticipated time to get everything done. Some minor hiccups along the way (cleaner was much later than initially planned, some of that was due to traffic though/not her fault, and some areas on kitchen cabinets were missed). Overall, will plan to use company again and would recommend for cleanings. read more

Our bi-weekly service was done today and as usual the house looks great. Thank you for doing such a fine job.

I was so excited to start services with maidpure, but disappointed. We had our first cleaning one month ago. They did a decent job, but the glass patio doors weren't clean, the door wasn't locked when they left (I requested that in the form I had to complete before service) and no aromatherapy was used as specified in their package. I contacted them the day of to give them the feedback. They did say they would come back the following day (Saturday) to fix it, but I declined since that would mean we'd have to change our plans. I confirmed the next appointment was December 8th (monthly appointments) and they said they had us scheduled. However, no one showed up on Friday. I emailed them that afternoon to see if it was perhaps a miscommunication, but haven't heard back. I really needed the house cleaned before guests arrive so am just going to go with another service. I would not recommend. read more

This was the worse experience I have ever had with any company. Felt scammed and ripped off. I hired them to deep clean my house. Was very detailed with what I needed, with the focus on dusting and cleaning the baseboards. The rest of the house was in good shape. Not one single room was actually cleaned. The crew only cleaned 2 bedrooms, 2 baths, 1/2 a kitchen and a den in 3 hours. Rooms they did not enter at all were the other half of the kitchen, 1/2 bath, living room, dining room, sun room, and laundry room. Not one room was actually cleaned. I do not know what the crew did for 3 hours. I mean it wasn't even vacuumed. The cleaning was inspected by the owner, Heather and the cleaning was approved, even after I was pointing out things left and right. When I asked Heather if she was the owner, she lied and said, no I'm just a manager. Heather illegal walked into my house (disturbing to say the least). I found this strange woman randomly going through my house. Who does that? Enters a private residence and starts looking through it without knocking or asking permission. Can I recommend this company, absolutely not. Your house will not be cleaned to any basic standard. You might as well through your money down the drain. As you can see in the photos my house was not cleaned. I wish the I could upload the videos and y'all could actually see how really bad it was. It was a horrific experience for my family. Do not hire MaidPure. read more

I first hired Maid Pure in August 2018 to clean my home every 2 weeks. Although the service initially was excellent, after a few months it began to vacillate wildly. The situation was not helped by the fact that I was sent so many different workers, and, based both on what they said and my own observation, Maid Pure seems to face tremendous turnover. Sometimes my house was beautifully cleaned, quite a number of times not so much. In addition, my agreement with Maid Pure was for 4 hours of labor (2 people who stayed for 2 hours). More than once did I have to call up Maid Pure after only 1 person showed up for 2 hours. Last time was the final straw. I called the billing department and the woman said she would look into it and call me back. Never heard back. read more

Really was looking forward to having my house cleaned today. Cleaner showed up with her daughter. She sat on my bathroom floor with a tablet. When I told Rachel that I wasn't comfortable, she picked up her stuff and left. No one in office has returned any of my calls. read more

MaidPure came for 5 hours and cleaned my house. 1 cleaner for 3 hours 2 cleaners for 1 hour Then their superiver came by after they left and said it wasn't cleaned well and they would do A 'reclean' free of charge. So the next day 2 cleaners showed up for 2 more hours. Then the bill came... For $358.75! So my husband called and talked to Heather. He explained that they only did 5 hours of work and the 2nd day was supposed to be free of charge. She said she would get back to us and she would call. Several weeks later we got a second invoice for $300! 5 hours x $35 does not = $300 Still haven't heard back from Heather and when I talked with Jayne she said that nothing could be done. Well thank you for overcharging for a bad job. I still had to clean my base boards upstairs and dust after the sencond time! For that price I have my windows cleaned and the house sparkling. Never ever agian. read more

MaidPure - The invoice. This is how they deal with grossly over billing - Home Cleaning Near Me - Mt Pleasant, South Carolina

See all

I am following up on my review from last week. I feel it is better to follow up than to delete the review. I spoke with Dorsey, one of the owners, and we had a lengthy phone conversation in which we were able to clear a few things up. At the end I think we were both left feeling better about the situation. She was very kind and did her best to "make it right", which is very much appreciated. It is clear that she cares deeply about her company and its reputation. read more

I would like to compliment our crew from Saturday. They were the best cleaning we have had from MaidPure so far. Very good job on kitchen sink, floors and dusting. Would request them every time! read more

Counting the days the restart my regular cleaning services with Maid Pure. This first week of quarantine has made me even more appreciative of how the folks at made pure make my home feel so clean and welcoming. Might sound silly but my home smells and feels more spa like after they have been there . MaidPure keeps our family happy, sane, clean and orderly! read more

We wanted to say we loved having your company's service! This was our first time having anyone clean for us and we look forward to continuing with you. The ladies were very sweet and polite. I loved how they folded the hand and bath towels so special, the tiny sticker on the toilet paper that they folded with special touch, and my sinks and floors have never sparkled so perfect! It was amazing to come home to a spotless home especially to have things cleaned I never have time to do. I was able to enjoy my weekend and week after working long hours as opposed to coming home and having more work to do. Thank you so much!!!! :) Happy in Rivertowne read more

I hired MaidPure for a move-in cleaning. The cleaners were efficient and did a good job cleaning the home. There was some initial confusion regarding the charges on the invoice, but the issue was resolved promptly when I called. read more

MaidPure does a fantastic job cleaning my home and I love the fact that they use natural cleansers! I love coming home to the essential oil smell in my sparkling clean house! They always take care of my "wish list" and leave me a nice note with an extra they performed each month. read more

These women are the REAL deal! I called and got an estimate and scheduled right away for deep cleaning. 3 very professional and friendly women showed up promptly with all their supplies, surveyed the area, assigned jobs and immediately got to work, no breaks for 4 straight hours. When they left, the house was fresh with a little thank you note and great soy candle, nice touch. My husband and I are sold...we'll call it couples therapy. read more

Good news! Maid Pure does care about their business and Darcy reached out to me to solve the issues I encountered. They found my missing key and offered a complimentary cleaning! That's some good customer service, folks. I'm definitely going to get them back on my cleaning rotation ASAP. You should give them a try, too! read more

Wow!!! I wish that I could give MaidPure more than 5 stars! My home was cleaned this past weekend, and I cannot get over what an amazing job they did. Everything is so shiny and clean now... it's like a new home again. There were so many surprises.. they swept the front porch, emptied every trash can (even ones that I never thought they'd find)... they even arranged my children's toys in a fun way. I'm truly blown away and will tell everyone that I know what a great experience I had with MaidPure!! slc read more

Terrible cleaning service. If you want to pay someone for YOU to have to go back and clean again, this is the place. I had 2 cleaners perform a "move in" clean before our moving truck arrived...afterwards we noticed the kitchen was not clean. After speaking with Heather the next day, she stated that another crew would go back and finish the cleaning, then call me when they were out. I never received the call and on move in day my house was still dirty. I received an invoice for $300 and my wife and I still had to clean the house. I called and let Heather know I was dissatisfied but she said declared that they did the best they could because they had several cleaners at my house - she assumed that since she sent 4 people that they were automatically done. Even after sending pictures of all of the dirty cabinets, crumbs on countertops, dust and webs in corners, etc, she still said I would not receive a refund. Paid this company and still had to clean myself, what a total waste of money this company is. read more

See all

I've been using Maid Pure for a weekly cleaning for 5 weeks now and love how well they clean the house and that they use natural products. I have had one complaint and Heather and Dorsey took care of it right away. I think the price is fair and they do a great job. Highly recommend them! read more

My cleaning was fantastic! I appreciate their hard work so much. The house was spotless and still smelled beautiful after we left and came back last night. read more

I started using Maid Pure a year ago. Loved them. In November, they had a change over in their employee who schedules and there was a no show. No one ever contacted me. After calling, I was told they thought I cancelled my service. I thought nothing if it except that is was strange since this happened right after their employee left. Got back on track and yesterday I had another no show, no contact , and no reply to my email or phone text. What I do have is a text from the owner with the lady who has been cleaning my house for a year in which she was told she no longer had a job. She was concerned that my house was not going to get cleaned and was told they had no one to clean it and she could take me in as a private client if she wanted. I would not recommend using this company. They were fantastic house cleaners but their business practices are unprofessional and rude. I have yet to be contacted for a no show and it is the weekend of Mother's Day. read more

I have been using Maidpure for several years now. They do a great job. The staff is always friendly and hardworking. They get the job done-all without using any toxic chemicals, which I especially love! Their attention to detail is apparent. Kudos to Heather and Dorsey. read more

I had MaidPure come to my house for a deep clean prior to bringing our new baby home from the hospital. I was very pleased with the work, so much so that I will have them coming back monthly! Thanks for a great initial experience! read more

They were great! Prompt, courteous, and really strive to understand each client's specific needs. They were comfortable around my 3 large dogs - which is a big plus. They did a great job cleaning and were responsive to my notes/comments. And, they use good, natural cleaning products and the house smells wonderful afterward from the geranium oils! read more

Wonderful to find a cleaning service that is completely reliable, doesn't use nasty chemicals, and whose staff are all charming to have around. Thank you MaidPure! read more

Heather and Dorsey are very hands on business owners. They have worked hard to ensure that we are happy with our service.

I am a new client of Maid Pure and enjoy the consistent communication with the staff and Owners to ensure the best cleaning. I find everyone very professional and like the commitment to natural cleaners. read more

MaidPure cleaned our house and did a typical cleaning job that is worth about $125-$150. We were charged $275. Not an issue. The bill was sent email to my wife. Two days later some woman calls and tells my wife they have not received the check and have added a late charge!! After some direct discussion the woman "drops" the late charge. Thanks. Then the woman calls back 2 days later and rudely says "Where is the check?". Its the US Mail at Christmas. We would not recommend this service and have had 8 large homes around the US and 20 cleaning services and have never had this type of rude treatment. read more