BEWARE! These people are not professional and think they aren't capable of making a mistake. Chris…read morecame to my house last week to clean my carpet and couch. He was very nice as I was to him as well. I was so excited and grateful to get my carpet cleaned by a professional. They said the job would take approx 3 hours to do. It took him 2 hours to clean a full couch and 3 rooms. He was in a hurry to leave my house after dark to get to a call backs house. He told me it would dry in 1.5 days. On the 4th day my son and I put white socks on to walk on the carpet and it turned our socks dark brown and wet. I said this carpet is not clean. In my bedroom the carpet feels weird. It feels very chalky. I looked it up. Chalkiness after cleaning means there's too much cleaning solution still on the carpet that will eat the fibers and ruin your carpet. I took pictures and called the office saying there are still some stains left and the carpet is chalky, not including the paint stain he said he couldn't get rid of, other stains I believe we're not sprayed. She said I'm not trying to brush you off but the manger is in a meeting he will call you back. Great. I turned my phone off silent and answered every spam call (approx 40 a day) in hopes it was him. NOTHING. I called later in the day, the manager had gone home for the day. I called the next day, the admin said I'm sorry the manger is in a meeting he will call you back in 30 mins. PERFECT! . Waiting for his call he NEVER called. As the day goes by still answering every spam call while I'm at work, I'm getting several text messages from the admin saying sorry for your frustration call the office to solve your issue urgently. But I would call the office and she wouldn't answer the phone. It becomes night time and still no call from the manger. The admin text me a picture of the paint in my carpet that I know won't come out and says "the manager is aware of your frustration and your issue but some carpet is beyond repair. " I said OK so he is ignoring me and refusing to give me a call and what about the chalkiness? She said he will call you tomorrow. I said okay I will believe it when I see it. She said "OK he won't call" WOW. how unprofessional! I told her I was in the process of writing a negative review on Facebook. She said OK and we will respond with the pictures of how utterly filthy your carpet was when we got there. We have 14 years of 5k satisfied customers. I wrote the review and then was blocked from Facebook. I still have not received a call from the manager and this is the third day of me waiting. I'm not asking for a miracle here and I'm not asking for my carpet to be restored to look brand new. I'm asking for professionalism, which would be a callback from the manager in a timely manner. The chalkiness removed from my carpet in some areas. And the stains that aren't paint to be sprayed because I believe Chris didn't spray all the stains and what stains are left are the ones he didn't spray. But these responses and not getting a call back to explain to the manager myself what I'm asking for is completely unprofessional and not " top-tier Rated #1 Service". Her telling me that in 14 years y'all have 5000 satisfied customers tells me I should be contempt with what I got and that you don't make any mistakes.

The guy showed us before and after of carpet that looked like it was outside so I knew he would…read morehave no issues with cleaning our carpet because it looked nothing like that but I was absolutely wrong. it looked like he was never there. When i told him that i was disappointed in the results, he kept talking about lighting and photons. He said to give it 24 hrs but there was no change so I ended up having to clean my own carpet and it looked better than what he did. Our carpet was not bad, I just wanted to freshen it up but they literally just played in my face. Do Not waste your time or money!

We initially hired R&R for laundry services (for our home). We were happy with Sable's laundry…read moreservices and decided to use R&R for full cleaning services. We weren't home for our first cleaning, but we left notes detailing what did and did not need to be cleaned. We also labeled our doors and cabinets (and, notably, it wasn't Sable's first time at the the house). We when got home, I couldn't tell if the cleaners had come or not. At first glance, it didn't appear that they had. The floors hadn't been swept, dishes weren't put away, and the downstairs bathroom wasn't cleaned. I went upstairs and the only rooms that appeared to have been cleaned were the master bath and bedroom. Simply put: it barely looked like cleaners came at all --much less that the house had been professionally cleaned. I reached out to the owner, Terry, to provide him with feedback about the cleaning and to show him pictures of the unswept floors and uncleaned bathrooms (texts attached). His response was that since we weren't there, the cleaners didn't know what to do. (It seems obvious that they should have at least cleaned the bathrooms and swept the floors). I would have expected an apology or offer to come back and complete the job; instead, I was blamed for the cleaners not cleaning. I told Terry that I left notes (with my contact info) and that someone could have at least called me for further instructions if they were unsure. I also told him that if he didn't know what to do, he should have rescheduled rather than not complete the job. He did not respond. I told Terry we would love to have them back to go over everything with them, but of course we weren't going to pay full price for the unfinished job. (Texts attached) Again, not even the minimum of cleaning the toilets and sweeping the floors were done. Terry didn't respond to that message, either. Given that Terry (1) didn't take any responsibility for the unfinished cleaning - which, he admitted they didn't do because they "didn't know what to do" and (2) didn't provide ANY level of professional that I would expect from someone that I let into my home, I told Terry to remove us from his cleaning schedule. He responded "will do" and immediately invoiced us for full price cleaning services. In response, I told Terry that we would pay for the laundry and for cleaning the master bedroom (apparently they made the bed) but that I wasn't paying for full cleaning services because I didn't receive full cleaning services. Terry responded - "No way, I'll send it to my lawyer. They will put a lien on your home." (Text messages attached). I'm sure Terry didn't realize, but I am a lawyer and this threat got him (and will get him) no where. In summary: (1) Terry's cleaners didn't clean our house because they "didn't know what to do" (even though I left notes and they could have called for further instruction, but did not); (2) Poor customer service; (3) invoiced at full price for partial services (4) threatened to sue us. **Note: We chose this Company based on the high number of great reviews we saw on other sites (including Angie's list). We were disappointed and surprised that we did not have the same great experience.

This carpet service is the best I have seen in awhile. They cleaned things I didn't even know…read morewhere in my carpet. 5 stars all the way. They were professional and courteous will definitely call again in the future and recommend that if you need your carpet cleaned this is the place to call.

Amazing Service. Great quality. great value. highly recommended. punctual and hard working.read more

I have been paying for a monthly clean for several months now. Every month I complain about the…read moretoothpaste not cleaned on the counter and faucet in the master bathroom. After three months of sending pictures of the poor quality service provided I am done. I should not need to reclean the bathroom sink when I come home from work after the "professional" cleaners were at my house.

Such attention to detail and care for the old plantings (and old house) - I am a tough customer and…read morehave had a lot of different power washers, some actually did damage and had to paint afterwards but this was just right. Renewed the vinal, protected the wood window trim and got the mold off the patio - even merged the new concrete from the hurricane replacement with the old concrete: professional and I found the team.

After several months of a drain replacement, I went under the house to discover all of the cast…read moreiron drain replaced was still laying on the ground underneath the house. I also realized a glue joint on an elbow had come loose and the pipe had been cut off at an angle and not properly seated during the installation process. It was definitely not installed per local pipe codes and I don't believe the the young men doing the installation are licensed certified plumbers. When I contacted them about the problem they said I was "lucky" my warranty was almost expired!!! What company would not correct a problem THEY CAUSED REGARDLESS OF WARRANTY! NEVER AGAIN!

Show up on time & very honest. My sewer line was blocked by tree roots & they were able to clear it…read more80% but no warranty due to the tree roots.

Punctual. Sent two kids to do the job. They were sloppy, flinging wet duct debris from inside the…read morevents onto our walls and wall mounted TV. They did not remove one vent due to height - did not have a long enough ladder (understandable). They said they would get the proper ladder and return. They did not.

I had my ducts cleaned today in my 1200 ft townhouse. They showed up on time, worked steadily and…read moreanswered my many questions. They were polite and removed shoes when requsted due to new carpet. They cleaned up as they went and when discovering a issue, resolved it quickly. The only reason not 5 stars is because they left dirt stains on my brand new mattress that literally was set up on Wednesday and waiting the 48-72 hours before you're to sleep on it. They were very apologetic...it was the new guy in training so I wasn't too upset with his mistake. He's still learning. They forget to move the bed back and I had to ask them to move the table back along with cleaning a few areas they missed but they were overall pretty good. I appreciate the final walk through inspection for wrap up. I was surprised that dryer vent cleaning didn't come with the service but am glad I had it done.

Showed up on short notice, worked hard, got the job done well, definitely recommend him and will…read morecall back for my next cleaning

Beware. This company and or the owner has serious mental health issues. Do not let them in your…read morehome. This is the message that we were sent from the owner- keep in mind many businesses accept personal checks (which take longer than 24 hours to cash). Owner will take zelle or venmo, which is fine- however being a great distance away from a property we had cleaned - we needed to verify it was done appropriately/correctly- so the evening of the service we had an associate go check (it was an $800 cleaning)- so payment was sent via Zelle - however this was the communication by the owner:

I've been using Home Advisor to get my house market ready and had the pleasure of working with S &…read moreS. I wish all companies could be like them and I'll tell you why! Within minutes of submitting a project for carpet stretching I heard from them and they were able to schedule me within a couple of days. They were very friendly, courteous and respectful calling me prior to showing up, helping me move furniture and boxes and completing the work in record time. I almost feel like it's been a dream because I've been having so much trouble getting other companies return my phone calls. Maybe they know about a money tree and don't need the business?! Anyways, I like that they are family-owned and local. I truly love that they stand behind their work and take pride in what they do, it shows! We'll Be rehiring them to clean our carpets in the future. Highly recommend! Services they provide: 24-hour emergency flood service, steam clean carpets/rugs/furniture, carpet installation/repair/stretching.

With the holidays coming up and company coming into town, we were in dire need of thorough carpet…read morecleaning services. We have several animals in the house and one elderly cat in particular who had made a certain corner of the carpet her preferred bathroom spot. We had tried several methods for removing the smell, from vinegar to baking soda to enzyme cleaners. Nothing was able to truly remove the smell, as is was in the carpet pad below the carpet. We called S&S on the recommendation of a neighbor who had utilized their services for similar reasons. The service provided by Mr. Sherman was top-notch. Not only was he able to come out to service our carpet within 48 hours, but he actually removed the old, soiled carpet pad, cleaned the carpet from the underside-up, and did it all within a span of two hours. The carpet looks like new and the odor is gone! He did all of this for a price that we felt was well below what we were expecting to pay. We cannot recommend this company highly enough and will not be using anyone but S&S for our carpet cleaning needs from this point forward.