I have been a member for 10 yrs and they know everyone by name. The branch mgr notarised some…read morepaperwork for a background check. If you want a great relationship with a bank then open up an account, business, cd, ira, loan at this location. They will go above and beyond and explain everything to you. They dont treat you like a number they treat you with dignity and respect. Unlike some banks where you have to call and make an appointment just to talk to someone not like it here. If they are busy a wait might be no more than several mins. They have dog treats for our canine friends and lollypops for everyone else, which i always ask for, for myself and i am 61 yrs old haha. Regardless business or personal drop by and inquire how they can help you be successful in anything and everything you need to get done relating to banking, or a loan. Good luck and god bless to everyone at this branch.

What a small town bank should be. Friendly employees that do not hesitate to go the extra mile to…read moremake sure that the customer's needs are taken care of.

Although I opened my accounts up at other NBT locations in NY and MA, I have recently ended up at…read morethe Nashua branch on a couple of occasions for transactions. Ive used a teller to handle either deposits that I did not want to put through an ATM or some other transaction like a bank check. The tellers have always been outgoing, friendly and efficient. Its worth noting that the customer service by this branch's staff is exceptional. On one notable occasion I had to get a sizable bank check and the teller was fairly new and still training. Unbeknownst to me they had given me the check without a signature on it. I left the bank and had already driven away when the bank manager called my cell to ask me to return and get the check signed. They were very apologetic and handled the situation professionally. The way in which they handled it actually left me with a positive impression that overshadowed the inconvenience of the original mistake. This location is on main street in downtown Nashua. Parking is either metered street parking or the city garage. ATM is the "enhanced" kind that does not require envelopes for deposits. If youre in the area looking at banking options, I recommend NBT. They are a little bigger than a local but smaller than the mega giants.

From the owner: NBT Bank offers personal banking, business banking and wealth management services from seven…read morestates, including New York, Pennsylvania, Vermont, Massachusetts, New Hampshire, Connecticut and Maine.

Had a financial challenge. People on the phone were kind and within minutes the person with the…read moreright expertise called back. During this phone call various options were discussed and explained in such a way that I could understand. I asked a zillion questions and they were patient and showcased their teaching skills. I felt at ease like these people and this institution have my back. They were honestly trying to help me while being up front about costs and "whats in it for them" with the terms of any financial product. It was refreshing to go through this process with such kindness, humor, and a focus on regular communication. I will refer anyone here who will listen.

Avidia Bank... the name says it all, doesn't it? Best Bank…read moreEVER!!! And absolutely Best Customer Service and NO FEES like any other bank I've ever put my money in!

Best bank in the industry, there is not even a close second. Exceptional people, honest,(really,,…read morethe green bank should take notice) integrity and helpful. I started with a business account, simple, Then moved my personal account, also simple, then a new mortgage, painless. None of the explaining why you were 10 days late on a credit card from 1999 or explain why you took a new job in 2015 etc etc etc. Just relevant facts, hit the ratios, make enough money painless. Try these these guys before you get ripped off at the big banks.

With our cybersecurity and risk consulting firm averaging over 200%YOY growth in revenue, we…read morerecognized that our consulting firm needed access to capital to grow. After meeting with a number of bankers, we learned many were not able or interested in partnering with a start-up consulting firm, which is until with met Carla. Carla Stover and her team at Enterprise Bank were amazing to work with. As a fast growing, local bank, she and her team understood our language, our needs, and our dreams. Carla and her team did everything possible to create a strong, supportive relationship. Enterprise Bank takes a hands-on approach to supporting clients and growing the Massachusetts economy. If you are looking for a banking partner, I recommend Carla and her team at Enterprise Bank.

Great customer service, helpful and friendly staff. After being burned by TD Bank we've had 2…read moreyears of great service with St Marys Bank.

Awful! Slowest bank I've ever entered. They have 4 drive through teller lanes, none of them are…read moreoperable. Just got rid of drive through. So, you figure they'd have more tellers inside to help customers... NOPE!!! 1 teller and then one greater and two other office people standing around while there's 9 people standing in line. Will never go to this location again!!! Bank of America just keeps getting worse and worse. They are the worst bank in America!!!

Very bad long lines a lot of people for getting your investment but only two to help you day by day…read more Use to have 3 lines now it is only two and you have to wait between 30 minutes to one hour they don't care also the employees are too slow . Please don't do any business with them make you feel miserable check TD Bank seens to be much better

I love everything about this bank. The customer service is outstanding, the hours are great and…read moreparking is easy. I always use the Amherst Branch, where they actually remember me!! It is easy to talk with the branch managers and they can be so helpful!

The problem with this bank is not its customer service, which is excellent. Your positive…read moreexperiences here starts at the door. The problem is the parking. The bank has hired a security company to be rude, intimidating, and upsetting to any customers who appear to be using the bank parking lot for other than bank business. I parked at the bank to go inside and make a deposit. My daughter got out of my car and started to walk across the street. The security man came over and started lecturing me rudely about using the parking lot to park and go for lunch. I told him I was actually using the bank parking lot to use the bank. I had dropped my daughter off, as her car was in another parking lot - we had traveled to an appointment together. I have complained twice to the bank about the security firm's tactics, but was told it was needed due to parking issues. So I no longer use this branch at all - I go to Amherst or Wilton, and am considering switching to a credit union. It makes me wonder if others have had issues with the parking at this location.

No more drive through except ATM. No more people inside, just a couple ATMs and people that come…read moreout and explain how to use them instead of just cashing the check for me. For business named "Worker" they sure go out of their way to not have any workers. What a dystopia we live in.

Beware of their ATM - money doesn't dispense out and when this happens to you, YOU have to go and…read moredispute it with your bank- the wait is 7-10 business days for the investigation to complete. All because you used their lousy ATM. I will not use it again and as a further slap in the face, I got charged for the transaction - $1.25 which I won't get back either. Their response was a bit too casual for me "Oh, well, this happens from time to time." Really? I'll bank elsewhere thank you!