Shell USA, Inc is encourage to investigate the handling of fuel reward promotions at Lincoln Square…read moreMarket-Shell, 185 Washington St, Weymouth, MA 02188, on April 16, 2026, at approximately 2:54 PM. At the time of the incident, I had both a T-Mobile Tuesdays fuel reward and a one-time Shell reward applied to my purchase: a 15-cent-per-gallon discount and a 20-cent-per-gallon discount. Combined with the regular 5-cent member discount, the total discount reduced the gas price to $3.799 per gallon. These rewards were clearly shown in the Fuel Rewards app, and I had waited a long time to stack and use them together for a full purchase. I entered my member phone number in the store, the discounts were successfully applied, and I prepaid $30 by credit card for gas at approximately 2:54 PM. I was expecting to use the rewards on the full prepaid amount. However, pump #3 stopped when the meter reached only $6.50, which was only a little more than one gallon of gas. I returned to the store to ask what had happened, and the station owner told me that there was no gas available. A refund receipt for $23.50 was then printed at approximately 2:58 PM. After this occurred, I attempted to pay again in order to continue pumping gas, but I was unable to use the discounts again because the T-Mobile reward and Shell reward were one-time-only offers and had already disappeared after the first failed transaction. As a result, I left the gas station without completing the intended purchase and without being able to recover the rewards that had already been consumed. Because of this failed transaction, I lost the benefit of both rewards through no fault of my own. The combined 40-cent-per-gallon discount was effectively applied only to the $6.50 transaction, which was approximately 1.712 gallons, instead of the full $30 purchase I intended to make. In the end, the rewards saved me only about $0.60, rather than the roughly $3 to $4 in savings I reasonably expected from using them on the full prepaid transaction. What concerns me most is that the station accepted the discounted transaction, allowed the one-time rewards to be consumed, then the pump stopped almost immediately, and afterward I was unable to use those rewards again. From my perspective, the station operator either improperly handled the transaction or allowed a situation in which a customer could lose one-time promotional rewards on an incomplete sale and then be forced to purchase fuel later at the regular price. This felt unfair, misleading, and financially harmful. I am also concerned by the possibility that the pump may have been intentionally stopped or that the station knowingly allowed the transaction to proceed despite being unable to deliver the prepaid amount of fuel. In particular, the circumstances raise the troubling possibility that the pump may have been stopped by the station owner himself because honoring the sale at the discounted price of $3.799 per gallon may have caused the station to sell fuel at little profit or at a loss. I cannot confirm that this occurred, but the sequence of events raises serious questions that I believe warrant investigation. I respectfully request that your office review this matter as a possible instance of unfair or deceptive business conduct affecting a Massachusetts consumer. I also request that the station be asked to preserve and review any relevant evidence, including: CCTV footage from approximately 2:45 PM to 3:15 PM on April 16, 2026; Pump #3 transaction and operating logs for that same time period; and Any records showing how the rewards were applied and consumed in connection with this failed transaction. I further request assistance in obtaining an appropriate resolution, including restoration or reimbursement of the lost T-Mobile Tuesdays and Shell rewards.

The guy pumping gas with a black hoodie 6:50 on may 4th 2026 smells horrid and was giving everyone…read moredirty looks

Excellent experience! I had brought my car for an issue to a different place we had used for years…read more- that place caused significant damage to my car. I then brought it to the dealership whose quote was outrageous and no guarantee of a fix. Eli spent a great deal of time fixing the original issue and all the issues the other place had caused! Car is now running good as new. The communication was great throughout thanks to Gail and Eli. The price was very fair for all the time and work they put into it. This will be our new repair shop my bing forward!

Eli & The guys have always taken great care of me & My Jeep... great service, honest prices…read more Recently someone hit me... had it towed to them before I knew that my jeep was totaled & they helped every step of the way dealing with the loss. I Would highly recommend them... & when I get a new vehicle I'll use them again.

False advertisement. Rip Off. Poor Customer Service. The signage said $3.39 9/10 per gallon (no…read moremention of this only being for cash only anywhere). I pulled into the station and informed the attendant that I wanted to fill for $70 but wasn't sure if the tank needed all of $70. He asked if I want him to pump and we could see if it reaches that amount. I stood by the pump, while the attendant walked away. I watched the pump go to $75 and change. It stopped pumping but then the $$$ counter kept going to $76 and change. I informed the attendant of this. He proceeded to tell me that I said that he could pump until the tank was full and that the pump will keep going until the nozzle was placed back on the pump (really??? even when the tank is full?). I reminded him that I didn't plan to spend more than $70 and also the pump was pumping at $3.46 9/10 per gallon and it kept increasing the amount even after the gas stopped pumping. Then he informed me that the cost was because I was paying with a card and there is the service fee (none of which was written anywhere or mentioned to me as I was being selective about the amount of money I had to spend on the gas. I am reporting this BP to the BBB. It was very upsetting and the attendant had no concern for what had transpired. I took pictures.

I have never had such awful service in my life. The attendant (a big burley fellow) came up to my…read morewindow without saying a word. I smiled & said hi & he ignored me, waiting for me to tell him what I wanted rather than him having to ask "what can I get for you". He fills it & then holds out his hand waiting for my card. I asked him how much it was & he pointed at the number. He said "it's right there". I said "yes but can't you tell me" he said "can't you read?" He took my card, came back & handed it to me without saying a word. What is the world coming to if this is acceptable? I'm afraid to call & complain thinking he's probably the one to answer the phone.

I have been going to this station for 50 years and have never had a problem with their service…read more They are always very personable and friendly and honest. I never worry about being overcharged or unnecessary work being done.

This shop was recommended by a friend and I can't be happier with the communication and…read moreprofessionalism. I brought in my old pickup and I'm glad to say you'll be seeing her rolling down the streets of Weymouth for a few more years. Rick is honest and fair. Don't waste your time going elsewhere.

Solid team working here and food is nice and fresh. 2/$6 egg sandwiches how can you go wrong?read more

Fast service, friendly clerks, Slices of pizza, soda and coffee for around a buck makes this a must…read morevisit store. Plus they have bathrooms for customers to use. Oh yeah and Cumby's brand of chips are great too.

Terrible service and very poor-quality gas. I paid in cash, but I didn't have my wallet or my phone…read morewith me -- I only had some money in the car. I gave $7, enough gas to get home, grab my wallet, and then fill up properly. The attendant only registered $5 on the pump, and no gas came out. I complained to him, and he told me the problem was with my car, not with them. My car had 2 miles left, I drove 3 miles, and then I ran out of gas.

Being from Buffalo New York, I'm not used to full-service and didn't tell him that I wanted 91 in…read moremy car when I handed him a $20. After I left, I realized my mistake, wondered what he put in and called. No answer. It says on the tank and that my Tiguan requires 91 or higher octane, so I thought he most likely did what it says. Even if he didn't read the cap, he was a mechanic he should know that turbocharged engines require high octane. Nope. The attendant put in 87. You know how I know? During my drive home to WNY, my check engine light came on. I now need a new $3,000 turbo. Thanks, dummies. No answer when I called today to let them know... So here I am, telling them and you, here. Don't make the same mistake I did, self-service travelers!

Very convenient great staff, never long lines. They will…read moreopen another register if the lines get congested

Gas prices are competitive and signed up for Smart savings today to get that extra 10 cents off per…read moregallon to ease the burden. Cashiers are always friendly; refreshing to get a hello and not a grunt as a response back. Coffee area could be cleaner but generally only a problem at peak times.

The only good thing about this gas station is it's now CLOSED building gone I'm sure many others…read moreagree with me. I never got anything bit ride... slow .. Drugged out workers there. The last straw was 3 years ago.

Price is fine. Service is fine. Much better than a few years ago…read more It's illegal to charge people more money for using different payment methods, and they will illegally overcharge you for paying w a credit card than cash. In the past, this gas station was the most likely to have grumpy workers that could be bad tempered, but today was totally fine.