They messed up my tint and stole my brand new sneakers and shirt out my trunk. Carlos is a rip off.read more

After relocating to New England, I sought a trustworthy auto repair shop and discovered Brakeman's…read moreAuto Repair in Jamaica Plain, MA. Their numerous 5-star Yelp reviews highlighting exceptional service, quality, and professionalism caught my attention. Upon visiting their website, I was impressed by their rich family history in mechanics, which prompted me to schedule an appointment. Surprisingly, securing a slot was easy despite their stellar reputation. Using the Waze app for navigation, I encountered minor inaccuracies; however, locating the shop became straightforward once I realized it's situated across from the gas station on the corner, housed in a distinctive green building. The owner, Ray, was both kind and courteous. He thoroughly examined my brakes and rotors, informed me that he would order the necessary parts, and mentioned there might be a wait. He suggested I consider taking an Uber, but I opted to spend time at a nearby library. Unfortunately, the library was a small branch that didn't open until noon that day, so I utilized the adjacent Curtis Hall Community Center to catch up on some work. Throughout the service, I received timely updates from the shop. The brake and rotor repairs were completed efficiently, and Ray's dedication to customer satisfaction was evident. He checked in later that day to ensure my car was performing well post-service and followed up the next day to confirm my continued satisfaction. This level of personalized service reminded me of the local mechanics back in the South. The most important thing besides the service, and the quality, the VALUE!!! I saved 50% of what I was quoted by the dealership just for brakes!! It goes to show that there are still businesses like Brakeman's Auto Repair that aren't trying to get over on people that provide GENUINE SERVICE in a timely manner. In summary, Brakeman's Auto Repair offers a blend of professional expertise and genuine customer care. For anyone in the New England area seeking reliable auto service, I wholeheartedly recommend them.

My wife has her company supplied Subaru serviced here. She's fussy..really like the place..I n and…read moreout quickly

I can't say enough good things about this shop! As a young woman, it can be intimidating dealing…read morewith car issues and not knowing who to trust--but these guys have been nothing but honest, fair, and incredibly helpful every single time. They've fixed my car multiple times the same day, given me very reasonable prices, and always made sure I left feeling confident about the work done. I've never once felt taken advantage of or pressured into unnecessary repairs. I'm writing this review because they truly deserve the recognition--good, trustworthy auto shops like this are rare, especially in the Boston area!

disappointed in the service here. lack of knowledge and unwilling to work with a paying customer.read more

Paid for work that was never done -- a rear brake job and brake fluid flush. Imagine my surprise…read morewhen I go see another mechanic closer to where I live, who tells me that my brake fluid is very dirty and that I need my rear brakes done soon! When I reach out to Jimmy, receipt in hand to refer to, he claims that because it was just over a year ago there's nothing he can do about it. My mistake was paying them cash and not by card to file a dispute. Will never make that mistake again. Jimmy never apologized and never took accountability-- that's the part that took me aback b/c I honestly felt like Jimmy was a nice guy and seemed honest. Not sure who's to blame but I don't appreciate shelling out $300 only to find out none of the work was done and no apology. I do believe that they are overwhelmed with the amount of cars that come in everyday and the guys are possibly overworked. Still doesn't excuse what happened! So glad I never came here raving about them.. give it time and I'm sure they'll be forgetting about your car too.

I wanted to post a HUGE THANK YOU to Jimmy at Twins Auto! I appreciate how quickly you work and how…read moremuch you were able to put my mind at ease concerning my car! You're the best!!! Many thanks! Cocoa

Our 2013 Honda was making weird noises, braking unevenly. VIP diagnosed the problem, replaced the…read morebrake calipers. They also noticed that its tires were 9 years old with rubber starting to break down. It was an expensive visit to the garage, but all the expenses were listed and I compared with industry averages and VIP charged reasonable prices. This is an efficient and ethical shop that does good work.

After discussing alignment problems & getting part for replacement I was quoted it would take 6…read morehours to replace 2 rear control toe control arms w 4 bolts at over $200 an hour. I work on my 1999 Lexus myself & have family who is a mechanic. This is ridiculous. The alignment mechanic who I believe is the owner pointed out the book time to the clerk so it wasn't an employee mistake. I had another mechanic fix it instead for $470, not over $1400 as VIP wanted. 6 hours is an entire rear end job! Do not trust them!

Pep is a great guy. Walked in on a Saturday to get some help with fixing my shark fin antenna on…read morethe roof of my Audi. He quickly addressed the issue and got to work. No haggling. Finished in under 1 hour and everything looks great. Other body shops were going to make me wait until Monday to get back with a quote. Pep also charges a very reasonable fee for his work... Great guy and will definitely recommend to all of my friends and family. Thanks again Pep!

My muffler fell off in Brookline. I called 3 shops at 3:00 New Year's Eve in that area…read more "Sorry, we are closing" , "No more cars for today" " Can't Help today" . I frantically called Pep down in Roxbury..."How soon can you get here..." I told him 20 minutes. He said, -- "hurry up, I'll wait". He welded my muffler and ordered me a new flex pipe. AWESOME SERVICE! Pep Rocks...

Fran is the best. I brought my car in without an appointment and he was able to fix my AC in 10…read moreminutes and gave me a great price too. He also checked tire pressure and fluid levels and was honest about everything. He doesn't try to upcharge or take advantage of what is needed and makes sure you are very well taken care of. As someone who had been taken advantage of with other auto repair shops it felt really good to have an honest guy explain everything and show me exactly what I needed and even explain how I was taken advantage of. I will never go anywhere else again. Truly the best if you're looking for a place to go I couldn't recommend Fran's more.

Called to ask about bringing car into shop after they failed to identify the issue when it was…read morebrought in earlier; proceeded to get yelled at by Fran himself for "calling so late" at 2:20 when they close at 4 pm when I just asked if we could drop the car off today. He then belittled and berated me and was incredibly rude on the phone when all I did was ask a question. Would never go back and never recommend to anyone; I've never been treated with such disrespect. What happened to courtesy towards customers, especially those who have patronized your business when you failed to recognize or treat the issue? Just plain disrespectful.

quick, friendly, honest, $75 for tire replacement with labor included. highly recommendread more

Hit a (BIG) pothole passing through Boston on I-93 near the gas tanks. Pulled over. Damned... two…read moreflat tires on driver side. Contacted AAA for a tow. Where to? I'm headed for the Cape, live in NH. Some place that has tires to purchase. Got recommendation and waited for truck. Called destination, but they had no tires my size (Mazda 6), wait until Monday. Can't. It's a Friday, and while I have a place to go on Cape or home, either is a drive, but no car. Called around to other tire places in area. Same response... no tires my size. After a dozen places, finally called DR. "Oh yeah, we have that size. Come on in." "Two???" "Yeah." Amazed, but this was only place that said they could help. Tow truck driver heard of them. "Good people," he said. Arrived. Immediately put car on hydraulic jacks. Tires off in 5 minutes. Took them in and replaced with "like new" tires. Done in less than 45 minutes (waited longer for tow!). Price: $160 plus a bit more for credit card. Was at Cape before dusk. Footnote: Car went for state inspection a month later. Tires passed. "Like new" was apt. This was an emergency and they came through. Patronize these guys! Recommended 100%.

Joni got a flat tire in downtown Woburn tonight;, discovered it after work. Drove to Daily Gas and…read morelearned they work together with D&L Auto Service. Met Adonis first. Great guy! Very friendly. Smiles & conversation. From Ecuador and German too! Love it! Take good care of your leg and your ankle! Gabriel fixed my car. From Brasil. Love it! Smiles and good conversation. He found the tire hole. Was really small but the soap did the job in locating it!I I even learned how to say, "Good Day" in Portugese! There was another worker there with a firefighters shirt on and he was very nice as well. Was working on a red jeep inside the roll up door. Very detailed work and loving it! Called later on and spoke with Dan who appreciated my call and my compliments. Will love to meet John as well who's owner. Daily Gas and D&L Auto Service is not just the place I drive by on my way to/fro work. It's the place to go for smiles, friendly excellent and caring service. They treat you and your car like GOLD! How did I do guys? Like my review? It was a great ending to my day especially after the way I've been treated in my living arrangements world. (That's a whole nother story!)

The last two times I tried to get service at D&L Auto Repair I got refused they used to be good but…read morelately I've been unsatisfied with their professional services