This shop is amazing. The owner is super kind and considerate with time. Prices are great and you…read morereally get quality when you go..My family has been a regular to this shop for over 10 years. Totally would recommend!

Service was great! When they returned my bag to me, I didn't remember which side had the broken…read moreclasp attachment. Great to have a location that still does this old kind of repair.

The best! I have been going here for many years. The best for shoe repairs, zippers, and or if…read moreyou need a belt

Brought in a couple shoes for him to look at and he yelled at me and would really give me any…read morereasons why he couldn't repair them lol

Needed an insert in the calf of my riding boots & they did an incredible jobs. They do wonderful…read morework. I'll be going there again soon to have work on leather snow boots done.

I brought my Louboutins thinking that they were beyond repair and I am ASTONISHED by how good they…read morelook now! Within 2 days Santacross had my shoes looking fabulous and I thought the price was extremely reasonable. Would HIGHLY recommend bringing any leather shoes to them! Before and after pics below:

George repaired my nonslip shoes and Bean Boots that LLbean wouldn't fix. Both came out great and…read moreat a price lower than replacing either one individually for the total.

Great service. Fast turnaround. Friendly guy. Reasonable pricing. Will use again. He salvaged a…read morefavorite pair of Ferragamo loafers.

I have never written a review like this before and I won't pretend there are no spiteful feelings…read moreon my part, that would be a lie. However having gone through what I just did though and knowing the generally good reputation this business has, I feel like I owe it to others to at least try to get the word out everywhere I can and hopefully stop someone from making the same mistake. I had gone to Dave's once before and despite some customer service issues(they somehow lost track of the shoes for a few days) I was impressed with the repair job so I wanted to give them my business again. I took in the shoes my husband bought specially for our wedding to address a few scrapes from a fall he took during the reception. When I picked them up yesterday, they looked different in a way I couldn't place right away but the scratches were better and I had to get back within my lunch hour so I paid and left. It didn't process until I saw them out of the bag at home that they had totally polished over the unique burnished finish and made them a uniform dark brown, completely removing a large part of their charm(see the photos of the brown shoes I'm uploading for reference). My husband and I were devastated. We're not rich, nice shoes like these were an investment piece for him and held sentimental value for both of us. It could be they saw this as necessary to cover the scratches, I can't be sure. What I do know is that I was never asked or even told about it. Even all that by itself might not have been enough to get inspire me to write this review though, that is owed completely to how they handled it. I called them to complain. I won't lie, I was still upset and it probably showed in my voice. I made a very active effort to keep my words civil though and explained the issue plainly. I wasn't interested in anything except an acknowledgement and potential advice to fix this. Once I finished explaining, they hung up on me. I called back, ready to give them the benefit of the doubt that it was an accident (even if I doubted it personally). They picked up and immediately hung up again. Disgraceful. Entirely Disgraceful. To the owners: I took the shoes and paid you, I acknowledge that and realize I don't have the power to do much here. However, as someone who works just around the corner, I am going to do my damnedest to caution anyone I can away from you. That probably won't do a hell of a lot, but I like to think you won't get off entirely scot-free for treating me like garbage. If it also helps someone else stay away from my mistake, even better.

Great work. I came in with a vintage leather handbag that had a broken strap. He was honest with me…read morethat the leather wasn't in great shape and even if he fixed the strap, there would be more issues down the line. I appreciated the honesty so that I didn't fix it without knowing it could be for nothing. But I opted to have it fixed and purchased his recommended leather conditioner. Only $15 for the repair. Maybe it won't last a long time but I love the purse and will give it the best chance it's got.

I brought my daughter's beloved Birkenstock Arizonas for new out-soles. The turnaround time was one…read moreweek and it cost $85. The work appeared to be well done, although they did not use original manufacturer replacement parts. At first, my daughter was annoyed, but she has been wearing them ever since and they are holding up quite well at the three month point! I would go back here for work on Birkenstocks again.

From the moment I walked in the owner of this establishment was so friendly. I dropped off some…read moreboots I needed the heals to be replaced. Not only he replaced the heals he put the shine back to my boots. The price was right for the work he did. He is very professional and very honest if he thinks the work on shoes is not worth it, he will let you know....

10/10 - I've been to various shoe repair places in Boston to fix my collection of vintage shoes, to…read morewhich I've been turned down by them all. Beacon Hill Shoe Instant Repair was up for the challenge, didn't even mention it being an issue. The owner sourced completely new bottoms (w/ extra traction as my primary mode of transportation is walking - didn't even have to ask him for that), new heels, fixed some niches in the leather, cleaned up the entire shoe and even fixed the zippers when I didn't ask. They look unrecognizable! Unfortunately, I don't have any "before" photos but next time I will. Very, very affordable too! I was quoted much more, for much less work at other shops. (He typically writes the price on the ticket he gives you when you drop off your items, so you aren't surprised with price fyi). Will be going back, I have like a dozen shoes I need fixing. Also I really like the ambiance of the place! The owner is very hardworking, thank you so much!!!! :)

These two "fixes" were promised to be unnoticeable. The first image is a mis matched thread color,…read moreuneven and upside down strap. On a Louis Vuitton neverful bag- the place is loaded with high end bags so I'm unsure how he has such a busy business is these are the repairs. The second is a crooked seam after this place resized and cut a Gucci belt. Again, two repairs promised to be quick, unnoticeable and maintain quality. Very disappointed!

Very hard to find this level of quality workmanship nowadays. Greg does impeccable work and truly…read morebrings shoes back to life, almost like the day you first bought them. He's worked on high-end shoes for both my wife and me, and the results have always been outstanding. I wouldn't go anywhere else.

Honest and excellent service. Top tier customer service that I wish was more present in today's…read moreworld. Clearly cares about customers and isn't simply trying to get money out of you. Left the store with knowledge to repair my shoes that would've otherwise costed me triple the price to buy new.