I'm not sure I've ever been more disappointed with a haircut in my life. I had an absolutely…read moreterrible experience at Looking Glass. I was optimistic about my visit because I had a pretty good experience two years ago when the salon was on Maine Street. This time, I needed the dead ends cut off of my hair and wanted to have my layers touched up. My hair was quite long, and I knew that I'd lose quite a bit of length because I hadn't had it cut since August. When I arrived for my appointment (made the day before) in the late afternoon, no one was out front. I walked in and a few moments later a woman walked out, surprised that I was there. She asked me if I had an appointment, and then saw that I did, but told me they had closed early so no one else was there. She asked me what I was looking to have done, so (as I had on the phone) I explained that I wanted a shampoo and cut. She asked me at least three separate times for what I wanted, to the point where I said I had spoken to someone named Stacy on the phone yesterday and explained what I wanted to her. Turns out it was actually her, and I guess she had no recollection of anything we discussed or even the fact that I had an appointment. I sat down in the chair for my shampoo, and for the next twenty minutes was essentially berated for the quality of my hair. First, she noted that my hair knots up really easily. Which it really doesn't... I have straight, relatively fine hair that is pretty easy to deal with. She was attempting to run a "wet brush" through it and was having a difficult time, probably because the bristles weren't strong enough to really grab in and hold up against whatever loose tangles were in my hair. Instead of just working through it, she brought up my hair "knotting up easily" at LEAST three more times. She then proceeded to make the following remarks while looking for a reason that she was having so much trouble: "I put a LOT of conditioner in it." "Have you brushed it today?" "You must put it up a lot." "You must blow dry it every morning." "Do you put a lot of product in it?" I don't know why she had such a hard time with it, because no one has ever struggled to manage my hair. Anyway, once she started actually cutting it, she switched to making remarks about how DRY my hair is. Over and over and over again. She told me I wash my hair too often, use the wrong products, wash it the wrong way. I love to get advice on beauty-related things, but it's nice if they come as gentle suggestions rather than blunt remarks/criticisms. Isn't the point of going to a salon to feel beautiful? I felt anything but once I left. Every time I've had my hair cut elsewhere, a shampoo is always paired with a blow dry. Just makes sense. This time, I was immediately informed that having my hair dried after the cut would cost TEN additional dollars. So I said I'd pass. I appreciated the heads up, but thought that was a pretty ridiculous price jump. At the end of the cut, she kept asking me "are you sure you don't want it dried? I don't want to send you out with wet hair." I was damned sure I wasn't going to pay an extra ten bucks at that point. She gave it a once-over with the blow dryer (to clear her conscience?), and then I was done. At that point, alarm bells were going off in my head, so I wanted to get out as quickly as possible. When I got home, I decided to use a wet-to-straight tool to style the cut for myself. From a distance, I was fairly pleased with the outcome. Then, to my horror, I looked in the mirror and had a friend take a picture of the back. My hair, not only much shorter than I thought it would be, looks like a damned agricultural terraced field. It seems that Stacy cut my bottom layer by several inches, to the point where it aligned with my shorter blended layer. Instead of cutting that layer to match, it seems as though she just snipped at random so that my top layer is now roughly 1/4 inch shorter than the bottom and not blended at all. And when I say "roughly", I mean that a drunk person could have done at least as well if not better. All in all, after the way I was treated during the cut, I was at least hoping for a decent outcome so that I could forget it and move on. Instead, I'm wearing my hair in a bun until I can find someone I trust to fix it because it's literally embarrassing. Worst haircut of my life.

I loved my hair! I got so many compliments on it. She listened to everything I wanted and it came…read moreout perfect. The lack of 1 star is due to the location and the fact that I felt like I couldn't get a word in the woman was talking so much. I would definitely recommend this salon to a friend just tone down the chatter a bit

First client of the day. I waited for a few minutes for them to open at 8. I didn't ask for…read moreanything special so I got a cut that was okay for the day.

While the cost of the cut may be more than at some basic places, the quality of the haircut shows…read more Staff was very kind.

Horrible! First time there and when I made the appointment I made it for a full head highlight…read more When I got there the woman said oh I don't have time to do a full highlight and I won't have time to style you. After she pulled at my hair for close to two hours and chewed gum in my face, she charges me $150 and didn't even do my hair color right. So upset I'm crying! Run from this place!!

Easy to get appointments. And everyone is so nice!!! Has a very comfy atmosphere and its roomy.read more

Justin is my stylist. He is the best I have ever had in my life. He is honest about what can be…read moredone when I show him pictures. He gives me the best haircut I have even had in my life! He is so amazing at a wide variety of haircuts and coloring. We are going to work in gray hair in a sexy way my next visit. I can hardly wait! The whole staff is amazing. The salon is always very clean and I look forward too what new decorations they will have there. The only thing I do not like is the angle of the mirrors but it hasn't changed in all the years I have gone there.

Got a very good basic haircut. I'm going back for something a bit more edgy now that I know they…read morehave the basics down.

I've had the best haircut in my life here! The first time ever I took a photo of the cut I wanted…read morein with me & when I left my hair was exactly like the photo! Debbie was recommended to me by a friend & she gave me this great haircut & was super nice & friendly! I'm a fan!

My 4 year old daughter is going to be the flower girl in my brother's wedding and is over the moon…read moreexcited. She got her first haircut at Hair Styles and Attitudes when she was 1 and was excited to come back here for the pre-wedding cut. Being an unvaccinated kid, after booking the appointment we were hoping for reassurance that the staff was vaccinated. When I asked off hand, assuming they were, I was told that no, not all staff were vaccinated. From my past experience, and from my family's hundreds of visits over the years, this is a great spot for a haircut. I wanted to share this update in case it helps parents of children who are too young to be vaccinated, or folks are immunocompromised or in another at risks group. I can't speak to their mask policy, but was told if we wanted to wear masks, we could (no comment on the staff wearing masks). Hope that's helpful, and again, once we come out of the pandemic I'd highly recommend this business for their haircuts.

Jonathan was great and explained a lot about shampoos and treatment going forward with my treatment…read moreplan to grow my hair

Got my hair cut by Denise a week or so ago. Not as careful a cut as I'm used to by my regular…read morestylist, but it looks good. She took my cues--I'm not a talkative person. The place is friendly and on time. They have an easy online scheduler.

I love my hair! I went for a fun experience while I was…read morevisiting my son. I had a wonderful time. Oliviia was so friendly and we had some nice chatting time She did an exceptional color and cut. More than I could have expected ! I felt like a queen! Just what I needed. Thanks Olivia. See you next time!

Happy to give a positive review for Galena. I tried many salons in Portland and met Galena at a…read moredifferent salon. I was happy to follow her to Ola. Excellent hair cut and styling!

I love this place. I keep coming here because nothing makes a repeat customer of me like…read moreprofessionalism. The stylists are experts, it's an excellent haircut and the operation has the atmosphere of an established business. Also, the people are cool.

Went for a haircut with Larissa and they were amazing! Best haircut I have received in a long time…read more Larissa took time to explain what they were doing and why, and checked in frequently to make sure I liked what they were doing and was comfortable. 10/10 would recommend booking an appointment with them. The salon space itself is also super clean and inviting with welcoming staff!