Zero stars if I could. They have poor quality control. They don't keep you updated on the progress of the car and when you do call no one knows what they are doing. They say one moment each time. I dropped it off for a bumper repair and when I went to pick it up, my whole car had over spray all over it. The issue was only on my back corner bumper and now my entire car is an issue. They said they don't know what happened... seriously??!?! I went to pick up for the second time and it was still the same, had to return to drop off again and they said it would be done by the end of the day and I had to call them and for them to tell me they got most of it off. Seriously?!?!? I have been out of a car and they can't fix the problem. Now that it is Mainline with Kraizen its not the same reputable service. Im so over this place. read more

Another thing, bernie acted like it was some huge favor he was doing for me cuz it was a "10g" job. He said thats y it took so long. Then he lied about the part they were waiting for & used my old part anyhow. & tried to charge me 4 it P.O.S. PEOPLE. Except poor Priscilla. She was trying to be good but she's dealing with the most unprofessional business I've ever been to. I told her she needs to get a new job. Good luck girl. GET OUT ASAP read more

Highly recommend this place for your car needs! Excellent work, communication was clear and service was great. Got my car back faster than the projected time even with an extra part of my car fixed. read more

First I will say this place is extremely busy so be prepared to wait a little. The work they do is great and customer service impressive for a body shop. Hope you never have to come but if you are in need this is the place! read more

Mainline Autobody - Body Shops Near Me - Santa Maria, California

Positive: Professionalism, Punctuality, Quality, Value I was really impressed when I dropped off my GMC Canyon it got in a little fender accident the right panel got net I dropped it off to them and Jason came out I showed him where the damage was and he wrote a couple notes down he was very professional very nice he had me sign a paper and I took gave them all the information that he needed my signature and after that next day I was updated every day about my car and what I was really impressed was they had it done a day early then they said they would which was really impressive and the day that it was ready I came to pick it up and as I got there I was really impressed Shawna H came outside show me where they replaced and I was blind out of my mind it was impressive it looked brand new and I was so happy that they did such a wonderful job and I was happy to get a limited warranty from them but what I was impressed was how nice they were and the customer service and care they did I was worried that they were going to leave my car in the sun in the back parking lot but it was in the shade and it was so nice of them but what I was really impressed was that they let me leave my rental truck in their parking lot and I was also impressed was I got a big thank you from that owner saying thank you for choosing mainline the only thing I could ask for improvement is when the paint department is done with another car next time to make sure that none of the paint splattered there was a little splatter of paint on my running board I was able to get some of it off but I can't get dressed off but besides that they did an awesome job I will be coming here in the near future Services: Painting, Body & Trim I'm giving mainline auto body shop for stars instead of five because after I got my vehicle when I got home I noticed there was paint splatter on my Runningboard and I wasn't very happy about that so I'm sorry guys but you're getting four stars for me read more

Mainline Autobody - This is one of the three paint splatter blobs that are on my Runningboard one of them I was able to get off the other two I can't - Body Shops Near Me - Santa Maria, California

Mainline was amazingly accommodating and provided superb service and quality. They went above and beyond to help me with my project. I will definitely be coming back. Highly recommend. read more

I recently had a small problem fixed here. The service was excellent. The staff was very helpful and courteous. Thank you!

I'm extremely satisfied with Mainline Autobody. My 2020 Chevrolet Silverado 2500 needed extensive work to say the least. Their entire team kept me informed during the process. Truck runs well and looks brand new. I highly recommend Mainline Autobody. read more

Mainline Autobody - After picture of 2020 Chevrolet Silverado 2500 - Body Shops Near Me - Santa Maria, California

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I was referred by my mechanic at Rizzolis and these guys were great! Tobin was able to buff out some black scratches on my 2021 pearl white Subaru and and had me out the door in 15 minutes. read more

Been seeing Mainline for over 5 plus years. They always do a great job. Any issues after completion they will fix it.

Obviously the goal is to never visit this company, but whaddya do? I was referred to Mainline by USAA, and checked Yelp before I made a decision. The reviews looked very good, so I made an appointment for a Friday afternoon. My plans changed that day, so I called and asked if I could come in just after opening. They said no problem, and within 15 minutes of showing up, they had started a file on my car, began insurance proceedings, inspected the car, and offered me a tour of their facilities! Wow. I was expecting a polite, "We can try to get you in for the work in about two weeks . . .", but instead, they said, "We'll take your keys now and get started on it this morning." Again, wow. The front office arranged an Uber ride (on the house), and I was back home 45 mins after my arrival. Over the next 12 days, I received daily text updates on the status of my vehicle, and they finished a day ahead of schedule. When I arrived to get my car, my paperwork was ready for review, I received a point-by-point inspection of the work, and my car was cleaned and vacuumed. The body work and paint job? Excellent. All around superb service from the crew at Mainline -- A+ Cheers! RS read more

I came in with a broken side mirror and a lot of frustration, but Tobin and Grace were incredibly helpful and patient with me. They were able to help me efficiently and put my frustration at bay. Thank you SO much to them both!!! I highly recommend Mainline. read more

Came to get a quote and they were able to fix it on the spot! Great customer service!! Highly recommend!!

I brought my 1999 Toyota 4Runner to Mainline to get the entire front end painted and headlights replaced (less the front quarter panels) on 6/16/20. Four days later is was finished 6/19/20. They did a perfect job on my truck which I bought new in 99'. I'm a quality Control Inspector and VERY picky when it comes to work done on my truck. I could not asked for a better job. The facility is very clean, the staff friendly and professional. Over the 20 years I've owned my runner, there are only 3 places that did a perfect job the first time: Toyworx in Grover Beach, Ca. Custom alignment balance and brakes in Milpitas,Ca. and Mainline Autobody in Santa Maria, Ca. Thanks to all the staff I interacted with they were all great (and customer service is VERY important to me)! If you want the job done right, take your vehicle to Mainline! read more

Mainline Autobody - JT's 1999 4Runner - Body Shops Near Me - Santa Maria, California

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My first impression when pulling up in the driveway was wow this is an Autobody place, it's really nice. Walked into the reception area and was greeted with a nice hello how can I help you. The reception area is very clean with a big tv and free coffee. Sat down for a few minutes and was greeted with another hello my name is Jason, how can I help you. We walked out to see the car and was like oh I think we can just pop that back on with no charge to you. Allow me to take the car to the back, Jason brings the car back within a couple of minutes and it's fixed. I highly recommend this place. From cleanliness to friendliness read more

Brandon Gill and the Mainline Autobody were awesome! They repainted my bumper cover. Great price, great work and excellent communication. I highly recommend them. Brandon was great to work with. Very customer oriented and knowledgeable. read more

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Just got my car back today. This is the third time I've used Mainline and I would not even consider another shop to take care of my car. Super professional. Super job. Highly recomended. read more

My brother in law told be about this place and I am glad he did. Truly a professional company and customer focus. They are priced very competitively and do a great job. I have had them fix both my vehicles. You won't be disappointed. read more

I had a horrendous experience with Mainline when i lived in the area. My truck was hit while parked in front of my house and my insurance suggested Mainline. I was young and unfortunately i trusted them. Without getting into to much detail, they absolutely botched the repair of my truck. I took it back a few times with no luck. I ended up having to take it to another shop and they laughed at Mainlines "repairs". This happened some years ago so maybe they're better now. I'm still bothered by they way i was treated, so i felt it was necessary to give them 1 star. I guess i can thank them though, because now i know to do my research and check all of their work prior to signing off. read more

I've given Mainline a few opportunities to fix my vehicles. They never disappoint. Last time insurance totaled the truck, but they were very professional in how the treated me and the situation. This time I needed some trim replaced in my 2021 F150. They got the part ordered and installed in a very timely manor. Only place I'll go for auto body. read more

I have a 2006 Sonata that had bodywork done over 10 years ago. Since then the paint had faded and I was frustrated. My hats off to Mainline and the General Manager, Bernie, who took the time to research the records. They reminded me of the Lifetime Warranty that was in effect. They promptly scheduled the needed paint fixes and my previous frustration has turned to joy and praise. The paint match and added bodywork was amazing and I am very pleased. Thanks again to Bernie and your staff for the professionalism, education and added customer service. Would highly recommend to anyone!!! read more

I had a repair to my 2017 Cadillac CTS. I took into 2 other body shops for estimates before going to Mainline. Spoke with Bernie Flamm and explained what I would like to see done as far as repairs. He listened and came up with a repair plan that worked for me. Scheduled repairs, they reserved a loaner car. My car went in on Tuesday and completed by Wednesday. I picked up car, Bernie went over the repairs. They had detailed it and I was more than pleased with the overall service, professionalism and expertise put into the repairs. Joe Hinkens had given me a grand tour of the shop initially and to say they are State of The Art is a understatement! Curtis Schwartz was another person who made this repair so easy and made sure all was completed as promised. The staff was more than helpful and pleasant to deal with. Overall, this is a 5+ run operation. Highly recommend. read more

Exceeded my expectations. Clean, friendly, good work. Worked seamlessly with my insurance I expected a body shop to be dirty. The lobby is more like a hotel or doctor's office than a car repair shop. Very nice and clean. The people are so warm, friendly, and helpful. My vehicle looks like new where the repairs were made. Overall a very positive experience. I would recommend this place if you are in need of repairs. read more

I've used Mainline for multiple repairs and their staff is always kind, efficient and capable. Jason is amazing! Give this man a raise... 10/10 would recommend. Thanks for being a great human. Customer service with compassion and professionalism. God bless read more

Friendly staff and good people to communicate with. However the reason for the two stars is due to strict Corporate rules. They kept my car for two weeks, which was expected and I was told ahead of time. They communicated very well with the update and status of your car. However the shop and my insurance company (Progresive) had some miscommunication which caused a two day delay in them releasing my car. The insurance company paid out over $9,000 in repair work and they held my car hostage until a mere $310 dollars was paid. I was told I could write a check for that amount and they would hold it until they received the remainder of the money from the insurance so they could release the car. Shame on both of the company's for holding someone's vehicle for a squabble between them. Within the past 5 years I have brought my vehicles here to be repaired. I know I have probably spent over $25,000 in repairs here within those years. I will not be bringing my vehicles here anymore due to this ridiculous policy corporate has. Over $25,000 vs $310. Which one would you take??! Shame shame shame. I would recommend talking vehicles for repair to your locally owned shops. Owners will work with you better vs corporate rules! read more

If I could give them a negative rating I would. I have never experienced such gross negligence in my life. Every time I called they said it would be 3 more days. It's a month later and I still don't have the windshield for my car! A windshield, pretty basic. It came in BUT the didn't order the parts that they needed to install it. I called at 4 and was told she'd call me back in 15 min. 24 hours later I had to call. I'm finally told my car has the windshield in and I can pick it up in 10 min. 35 minutes later they finally bring it around. I get in to leave....lights on my dash board are light up that weren't there before. Now it's been taken back. I can't with these people. I NEVER leave Yelp reviews but this is unprofessional and unacceptable. read more

My car was parked on the side of the road and someone did a hit and run and tore off my back bumper and crushed/damaged other parts on the back. I worked with my insurance company, Mercury, who referred me to the ONLY body shop they work with: Mainline Autobody. Although, at first, I was a bit dismayed because I called and left a msg with Mainline to make an appt to get an estimate and no one called back. I then called and made an appt and the gal claimed she booked me and told me the estimate would be 30 mins. The next day, my BF took the car in and apparently the appt was lost and not in the books. Also, they wanted to keep my car to immediately get started on work which threw us off because we had to suddenly scramble to get a rental car. However, the positive point is that they took the car immediately. They promised repairs to be done by 07/11. Every couple of days, they would call and leave lengthy voicemails for me going over all the details of what stage the repairs were in, whether they were on schedule, and still giving me an update on when they believe I could get car back. It was much appreciated and I'm thankful that since I'm hard to reach by phone, they were considerate to leave the detailed message. They ended up getting the car done about 3 days earlier than they thought. They seemed to really put all efforts to getting it done as quickly as possible. The work itself was pristine. I have a more difficult to find paint that has sparkles in it (yes, girly... But I think pretty sexy! Lol) and they matched it perfectly. Great customer service, great work on making my car look brand new (the back half looks better than the front half does due to the front half paint having swirls from the drive thru car washes I lazily use). They also provide a lifetime guarantee on the work they did. I am their customer for life and I'm one of the hardest customers to please... Cause I criticize EVERYTHING! Thanks Mainline Autobody for making this so easy and stress-free on me! :) read more

Unfortunately, we had need of some bodywork due to an accident. You will not find a more professional and excellent company than Mainline. From the moment you walk in the door and are greeted by the receptionists, to Shanna, Brandon, Hector ... all of them genuinely care for you and for you to have an amazing experience. Every detail is thought about -- from the quick "take a look" booth where they actually give you an idea of what to expect, to the text updates on the progress of your car. Their shop is immaculate. Mainline went above and beyond my expectations -- and from the other reviews below, I can see I am not alone. The organization of this company is spectacular, their leadership team should be hosting conferences! They are a credit to our city -- hope you never need Mainline -- but it is great to know they exist in case you do! Jon Stone read more

I was rear ended at a red light... muffler needed to be replaced and the back bumper. Mercury Insurance works referred me here. The staff was friendly and helpful. I got my car back when they said I would. I received my car back cleaner than I dropped it off... inside and out. read more

This shop does fabulous work. I had someone hit the side of my car and the other guys insurance was trying to get me to take it their repair shop. Not only did Mainline resolve that (CA states you get to pick where to get it repaired.), but got the other guys insurance to cover a rental car. The repair work was great. I couldn't tell that I had even been hit. Paint matched the rest of the car and they went over the work with you. They also kept you up to date on the progress of your vehicle as well. I high recommend them for any work you might need. read more

Excellent customer service! I came in with a frustrating problem (not able to open my car door). I was given two options, one of which involved filing a claim, and was given a quote. I did not have $$ to get detailed body work done. So to allow me to get in and out of my car without climbing over through the passenger side, they were able to do a quick fix adjustment. Will def recommend these guys!! read more

If I could give them zero stars I would. Seriously I brought my car here because of the reviews. I should have just taking it somewhere else! I will never recommend this place! Who runs a brand new vehicle threw a car wash machine let alone a BLACK VEHICLE! Super disappointed it had so many scratches on it and it's more than obvious it was ran threw a car wash machine! I literally told them if you are going to run it in a car wash machine don't even bother washing my vehicle, but apparently people here are ignorant! Like i told Jason at this point I just want to get out of here! It wasn't Jason's fault at all I spoke to the front desk ladies but apparently they don't pass on messages! As well the scratches on my vehicle were more noticeable than what they fix! They were more worried about the scratches on my vehicle than what was fix. Now I'll be paying out of pocket so they can buff out all the vehicle and get it detailed correctly so many scratches are noticeable now that's it's park in my garage! Super ridiculously as well I'll be calling State Farm read more

I took my Toyota Prius into Mainline Auto Body to have the right rear fender repaired. I had the most pleasant experience meeting Bernie, the business owner. The customer service he, his team, and his staff provided was outstanding. They were respectful, and have a deep knowledge of their field. I would recommend this business to anyone who has a need to have auto body work done. read more

Worst paint job ever. Had to go three times and still didn't end up right. I ended up asking my insurance to approve me to go to another shop. They lied to me by trying to say they painted the whole rear bumper and they only touched it up. I went to CustomCraft and they showed me how it was an aftermarket bumper, how Mainline didn't replace all the broken parts and other dirty jobs they done. Follow me on Instagram @marielakaent, DM me and I'll be happy to show you pictures and the estimates Mainline gave me. read more

Had body work done at mainline autobody. Person who did the quote was friendly, courteous, got out information process quickly, dealt with out insurance company, called us when the car was complete and the car was done ahead of schedule and the workmanship was flawless. I will never go anywhere else. P.S. a few days later we had an electric window motor go out so we called mainline and got the owner, knew exactly what part to order, told us to come in in 2 days and they installed the motor while we waited charging us only for the motor. read more

I have used Mainline twice for vehicle repairs. The first incident was required due to someone driving into my open door while pulling into a parking spot, and the work was covered by the other party's insurance. For the latest visit I paid the repair cost myself, due to my scraping my vehicle's bumper while removing a bbq. In both instances I was very satisfied with the workmanship and service. For my most recent visit, both Bernie and Curtis went above and beyond to assist me. What seemed like a fairly small scrape turned out to need a bit more attention. Mainline offered to attempt to cover it up with touch up paint which I supplied, but that did not really work well so I went ahead and had the entire bumper repainted. They gave me a great price, with the same great service to boot. My car was ready a bit earlier than expected which is always a good thing, plus it was even cleaner on the inside than when I left it! I highly recommend Mainline whether private pay or through insurance. read more

Great job, good communication, friendly staff! Thanks for making this a frustrating car repair a better experience...( I mean who likes having to get their car repaired)??!! read more

I've used mainline over the years and they never disappoint. They've always done the repairs on time and made a stressful process easy. The staff is friendly and go above and beyond any other shop I've encountered. If you ever in need of auto repair mainline is the only place to go! read more

Needed some body work done on my 2007 Yukon from an accident. This is a great place from the first moment you begin to deal with them. The communication is the best as I got emails telling me the status of the work being done. They notified me as soon as it was done and told me to pick it up. This is the place that I will use anytime I am in Santa Maria. A special thanks to the entire staff for making me feel comfortable in an adventure that is not a normal part of my life. read more

I have never experienced such service. Bernie was excellent !! Detailed, friendly, professional, just awesome. Answered and explained all my questions with patience, amazing knowledge and experience. I felt so comfortable and confident with all he did. THANK YOU BERNIE ! YOU ROCK !! read more