My gosh where to start. First off Kirk was the man at finding me a reliable car within my budget…read moreand getting me approved with a 587 credit score. He really out his nose to the grindstone and made it happen. I ended up driving away in an amazing 2022 Honda Civic Sport with only 8,300 miles on it!! I drive a lot for work and managed to also get me an extended warranty/service contract for 5 years- 150,000 miles which was the entire extent of the loan. Justin also was great explaining the features of the car and getting the paperwork done with me in under 45 mins!!! Any other time I've bought a car it was an all day ordeal. Sadly 3 weeks after purchasing the car, I was t-boned by another driver and my beautiful new car was totaled. I was devastated. After it was towed I needed to retrieve my belongings. But my title hadn't been transferred yet. So I called the office and the owner Jim Long answered and helped me. I had him on speakerphone with the attendant at the tow yard and after Jim was told what would be needed for me to get my belongings out of the car and have it released to my insurance, he got right on it. He personally made a trip to the DMV to get the paperwork and I was able to move the process along within 24 hours. So not only did Kirk unexpectedly get me financed for a pretty much brand new awesome car, but Justin had my old car traded in with all paperwork filled out and signed in under an hour and 3 weeks later after the car was totaled Jim went out of his way to get the paperwork needed to keep my insurance claim moving. I WILL NEVER GO ANYWHERE ELSE TO PURCHASE A VEHICLE AGAIN AMAZING QUALITY VEHICLES WITH UNREAL QUALITY SERVICE!!! One more important detail that shows how much class this place has and how caring they are is the first thing Jim said when I called about the paperwork was, "I heard what happened. Are you OK?" Where all other dealers would see this as an opportunity to sell me another car, not once during the conversation was anything about that mentioned. It shows you're not just some number with these guys but an actual human. That's why I'll be buying another car from Long's and I recommend you do the same!

I was deeply in need of a reliable vehicle at a very low cost. I was referred to Long's Auto Place…read morefor their quality and customer care by friend. Justin, Jim and the team at Long's worked with me and made me feel comfortable with my decision and stayed within my budget. I hadn't purchased anything late model used and knew there might be some work needed down the line. When I ended up having some repairs needed some time down the line, Long's was there to take care of me and did repairs at a fair rate and very quickly. Bob who runs the shop is a great guy. Now I won't go anywhere else for a used vehicle. Long's treated me like family so now I think of them as family!

This is a quality dealership. Customer service is excellent and all of their agent's are polite,…read moreknowledgeable, and fair. If you're looking for a used car, this should be your first stop.

Had a car being saved for me and they were the one holding up the sale of the vehicle to repair…read moresomething. Turns out while being held for repair before purchase they sold it to another party. Very shady and misleading. Wouldn't recommend

the mechanic I had was great! not exactly sure who it was but I'm sure you'll be in good hands with…read moreany of them! 10/10 I will be coming back here

We worked with a few different employees of this business over a few days before purchasing a used…read morevehicle. Everyone was very nice, forthcoming, and helpful. The only issue we had is that a few of the cars we'd seen online were no longer available when we went to view them - it would be good if those pending sale were marked as such to make shopping easier. Overall a fair car buying experience!

Overview: Sales reps…read moreare very pushy. Customer service and follow-up is horrible. Prices are decent, not much selection. Explanation: I have to admit, I've had better experiences at Wal Mart. I was looking to get a nice black, but used Audi in the 10,000 price range. When I came across one on their website, I was very interested, and submitted an inquiry through their website, www.axtmanauto.com. I was called within 10 minutes from a sales representative, and he asked me some questions and asked if he could pre-qualify me for the purchase of the Audi. I gave him the go-ahead, and I was approved. I met with him later that day, and test drove the car and really liked it. I decided to go into the office and see what we could get set up for the trade-in value of my pickup. Over the phone, we talked about a higher price for the trade, but when he printed off the sales contract, he of course, lowered it a good $1,500. I looked it over and then I gave him a thank you. I wanted to talk it over with my wife, but didn't want to do it in front of him. When I talked about stepping out for a moment to talk it over with my wife, he got somewhat defensive and asked, "How come? Is it something you can't say in front of me?" I just wanted to talk it over with my wife because he offered a low trade-in amount. So I told him that I was expecting more for the trade-in amount. I was then able to negotiate a little higher trade-in value, but it wasn't much. I owed money on the truck yet, so he advised I take $75 more out on the loan, just in case there were any discrepancies and they would pay me back the leftover amount after they pay my current loan holder off. He automatically added in a third party auto warranty contract to the sale, and really pushed it hard and advised it, so I decided to go with it. I ended up purchasing the car with the warranty, and trading the truck in. After I got everything out of my truck and moved it all over to the car, we drove off. When we bought the car, it was a cloudy day and it had dust on it. We had the car washed the next day, and wow, the car was practically covered entirely in buff swirls. (It's black, so it shows up like a neon sign) Also, the driver's door was all sorts of dinged up. It's going to cost around 300-400 dollars to get it repaired. A couple days later, I realized I forgot a white gold ring in the ashtray of the truck I traded in. I called them, and the sales rep said he would contact the detailing shop to see if they found it, and he would call me back. He didn't call me back, so two days later, I called again. Got ahold of a different guy, and he said he would do the same thing. Still didn't get a response back... I called one more time, and they told me the guy that would know was on vacation, and they would leave him a note. The guy never called, so I pretty much gave up and ate the few hundred dollars on the cost of the ring. About a month later, I called asking where's my refund on the trade-in loan overpayment. (Since the loan was paid of for 3 weeks by then) The guy sounded a little flustered and transferred me to someone else. The person said he was the one who handled the books, and he was just cutting a check for me and it was on his desk. (Wow! What a coincidence...) I did end up getting my money back. A couple weeks later, I sent them an email to cancel my third party warranty because it had mediocre reviews, and I have a mechanic that does excellent work at a real good price. They didn't contact me for five days. So, I decided to call them. They said they would start the process and send out the paperwork. They didn't, and a few days later I called again. They said I needed to talk to the guy that sold the car, but he wasn't available. They told me they would leave him a message. A few days later, I called again. I finally got to speak to the sales person, and he of course, asked me why and tried to get me not to cancel it. I told him my email explained it all, and I would like to cancel it. After all of that, he said he was going to send me the paperwork for cancellation that day. About 2-3 days later, I get a phone call from one of the reps and he asked where I needed to have my cancellation form sent to. I told him, and it finally was sent out. So, that's my story. A very long one unfortunately. I would not recommend anyone to buy there, and I will personally never buy there again.

ABSOULETLY GREAT PLACE TO GO. Tracy and The Finacial…read moreservice man, is outstanding. First and for most, the day before I had previously sold my truck because University Auto Garunteed me a car STAY FAR AWAY FROM that place, they were absolute liars, and wasted my time, they only picked one finacial place to see if I could get financed, they also showed me a list of cars that I did not wanted. I called Axtman auto and Tracy spoke with me and told me wipe those tears away, and come in tomorrow morning we're going to get you a car. When I say they did their thang, they did a phenomenal job. The Transaction took like less then 2 hrs, I was treated like family as soon as I stepped foot in the door. I was able to get approved for a car, that was in my price range, and now I am able to rebuild my credit, even with a repo on my name. I absolutely loved the whole experience, and love my car even MORE. Bad credit, No Cedit , Repo ? THIS IS YOUR PLACE ! Thanks so much Tracy and the other salesman I forgot his name I feel so bad now, but you two are ROCKING ! Roseville ,Mn Location -Taylor W

After a very long search for a safe and affordable car for my teenage daughter, I found the only…read moreplace I should have went to- Midwest Auto (specifically Joey) was Incredible! Choosing a first car for your little girl is a very stressful task but Joey made me feel informed and confident when we made our final decision. The entire process was quick and seamless! I will most certainly be a returning customer when it's my son's turn! KL

Their word means nothing. Told them we wanted to purchase a Prius. Stated that we would buy the car…read moreat the out the door price. Had the car set up for purchase within 3 days. I was given the out the door contract and we had set up an appointment to purchase the vehicle. Today, I received notice that they had sold the vehicle. Asked the manager, Matt, for an explanation. He stated that the proposed contract we were given stated we needed to put down $5K and purchase within 1 business day. I did overlook that however here are the questions - What dealer does not actively ask for a deposit to hold a car? Why within 1 business day? NEVER AGAIN Back to Rudy Luther

I purchased a 2021 Lincoln Nautilis brand new off the showroom floor. It currently has 39,800…read moremiles. Whenever I open the driver side door, there's a loud cracking sound, took it to Lincoln collision center in Lakeville and they gave me an estimate for $7500 to replace cracked door hinges that on a Ford escape is a manufacturing defect. Also, I've read a lot of other people complaining about the same problem because the door is too heavy for those cheap hinges they put on. This is horrible customer service, this is not even safe. They offered to pay half of the 7500. That is still insane. That is a manufacturing defect without a doubt, I already filed a complaint with the Better Business Bureau so we'll see what happens, probably nothing. I've had Lincoln's since 2002, Continental, the MKX and now the Nautilis and I'll never get another Lincoln ever again. This sucks. Lincoln should accept responsibility for their poor selection of metal to support such a heavy heavy door. I think they should classify it as manufacturing defect and pay for the whole damn thing. This vehicle is like new still.

I took my 2015 Ford Escape to AVF. They were great! Everyone was very friendly! I will definitely…read morego back there! Susie C

My son brought his Ram Truck to Waconia after learning at a dealership in Michigan, that there was…read morea recall on his truck. The dealership in Michigan could not handle the recall so he was forced to bring his truck back home for repair. The problem was that someone in Michigan entered the wrong codes and now the VIN number indicates that all the recall work was done when it hadn't even been started! Alex at Waconia worked tirelessly for 2 weeks to help us get this straightened out. It was no small feat as we got no help from the dealership in Michigan. We had to call in Area managers to get this all worked out. Along the way of this process, Alex continually kept me updated. Despite many back and forth phone calls, he was always polite and made me feel that my business was important. I spoke to a couple ither folks at Waconia who were equally as helpful and polite. Alex went way above and beyond to be sure my son's truck was fixed and safe. I am so thankful for his diligence and kindness. His service and the service at Waconia gets an A+. Next time I am in the market for a new car or service work , I'm heading to Waconia !

Very poor customer service. Had vehicle detailed and they damaged my windshield and refused to take…read moreresponsibly for it. They flat out told me that I brought it in with a damaged windshield. It has been 5 weeks and no resolution. They continue to tell me that their team is meeting to discuss. Do not do any business with this dealership.

Went here to buy a used car and the car we wanted had a chip in the windshield…read more When we asked about repairs, the manager told us they would only fix it after we buy the car because someone else could want it and they might notice the chip, so they wouldn't need to fix it. He said this was their policy despite also saying 4-5 times it would cost him nothing to fix. Made me concerned about what else they don't fix unless someone notices it. He also said water getting into the chip/crack and freezing (putting the integrity of the windshield at further risk) wasn't a worry because the chip was too small, which is just fundamental misunderstanding of how liquid works. Bought the car and the repair person confirmed the chip would have gotten worse if not addressed so the manager really didn't know what he was talking or was lying about it.

Unfortunately the worst car experience I've ever had. I was buying a car from out of state and made…read morethat very clear to the salesman. I specifically asked him to send me a video of any damage or wear done to the car. He sent me a video, barely panning over the interior of the car and said "There is no wear on the seats". After receiving my car, I noticed the awful damage on the interior of my car. Even after having to fly down to Minnesota and drive the car back because shipping was delayed three times, they are making me either pay to have it shipped or drive it back down and fly home. Genuinely would describe this as a scam. I am extremely disappointed in how awful and unprofessional this experience was and will never even consider buying from them again.