Great service at reasonable prices. A hidden gem. I've never been to a better medical supply center. ​​​

rude customer service. billing is a nightmare. tech support is the worst as well. you cant even contact your local office directly unless you drive to it. they don't return phone calls either read more

Do not use this company. They lied to me about what my insurance would pay and what I would be responsible for. I returned the machine and equipment after the first month but I still have to pay over $400 for a machine I never could use. Now when I make a payment - they apply the payment to the newest invoice not the oldest balance and they apply all of the money to the small invoices and put maybe $10 on the larger invoice. This has been the worst medical company and billing I have ever delt with. If I could rate them with no stars I would. read more

I have had problems with them from the time I got my concentrator and portable. The billing department stopped using my medicare insurance and they failed to let me know and now they are telling me that I owe them 650 dollars. I'm barely surviving off my disability check. I definitely will not refer anyone to them. This is so wrong !!!! read more

Horrible service. I went in with my existing CPAP machine and mask AND with a prescription from my doctor for the same. The girl at the desk had no interest in helping me. She would not even look at the prescription. She said that I had to have ALL of my medical records faxed to them from my doctor. I gave her the name of the doctor and the phone number for his office, but she said that was not her job. She said that unless I got all of my records faxed from my doctor's office she would not help me. I was able to get all of my supplies online without any hassle. Is this the type of service that is being promoted by "Major" medical. Call it "Minor non-medical" instead. read more

Major Medical used to be a really good local business. Now that it is AeroCare they are very little help. One cannot even call this store directly to ask if they have a particular product. The call goes to AeroCare (who knows where) and you listen to hold music for far too long. I hung up before anyone answered. It is a loss to Longmont. read more

first experience was awesome. after that, its been a nightmare. billing. they changed websites for billing with no notice to customers. nothing on the website either. never new i had a bill to pay. kept going to the web site to pay on line, and was always current, and still had bills going to that site, so didnt think anything about it. tried contacting them, and once i got ahold them, signed up for the new web site, my bill and the paper bill were off. i do not think they have a clue what they are doing. office staff at front desk, not friendly, not helpful and on one occasion, down right rude. hey, i understand things get rough some days but your customers help you pay the bills. on line bill WAY OFF, from mailed bill, about 25.00 difference. i asked for an explanation, and i got "its probably" and "maybe". its my money, i did not need a maybe, just an answer. billing very poor, and way behind. getting answers, well good luck. read more

I called to this business looking for an adapter to connect my oxygen and cpap hoses. The person answering asked for my patient number and order. I explained I'm visiting from out of state have no number or order and asked again for the part. She then said they don't have cpap or oxygen supplies. I mentioned their website claims to have both and asked if she new another place to get the adapter. She said she didn't know "but you could Google it". I just commented that's how I found their shop and said goodbye. If you're going here - call first. read more

I went in on Tuesday (not Thursday) with a perscription for a CPAP. The one I had from 10 years ago is no longer with me. The receptionist told me someone would call to give me an appointment for a CPAP. Never hgappened. When I called back today they hung up on me. Quite possible it was accidental, but they did call back and apologize. But they still couldn't get me an appointment. Not professional, not what I need. Because of a recent heart attack, I am in desperate need of the oxygen. Not a concern for them. It took over a month to get a Dr's appointment, and it looks to be that long with Major medical to just see someone. If I could give a zero, I would also do that. Shame. I'll just go on Amazon... to save my life! read more

horrible service, the billing department won't answer calls and leave you on hold forever. The website won't let you stop automated payments, feels like a scam! read more

If I could give zero stars I would. I was released from the hospital July 19th with orders for a CPAP. It is now August 5th and I still don't have a working CPAP. Major Medical/Aerocare are a joke. I have never dealt with a business so non-responsive. It is my health that is being endangered and they do not care. NEVER USE AEROCARE! read more

Not a good place. I had to return some things because they didn't work and they made me feel like I was lying and that I was not telling the truth. This place has two good people Ashley and Brittany . The owner or manager, was rude and made me feel uncomfortable. I spent a lot of money here & three of the products did not work. I do not want to do business here and I do not suggest that you do either. read more

I went to major medical despite the reviews and was very happy with the service I received. Shelia was friendly and very knowledgeable, Nikki had my insurance verified, everything was taken care of for me! Thank you ladies! read more

very much lack of listening to the customer; retracting what their policy is and what they've portrayed to customers, I've been Very clear about the situation and they continue to ignore that, keeping on with their own Very mistaken endeavors. Rip off, attempt anyway, and just kept at it from their office, perhaps thinking people would just 'cave in' to their Wrong assessments. Way back at initial beginning of course it was all nice and smiles. Not now. read more

Never again. I've gone in here twice to get simple parts for my CPAP and twice been met with willful ignorance and incompetence. This place is a front, to over-charge people for 10 cent parts they can get cheaper online anyway and force them to buy more gear than they need. Total sales automation scam. They rely on weakened and stupid people for their business, because no one else would put up with them. read more

This place is horrible. Service is poor, the person I spoke to about my order clearly did not care about what I needed. It's been over a week and they still have not contacted me regarding my order which was for my mom after a major surgery. read more

I needed a walker for a family member injured in a car accident as soon as possible, so I went to their physical location. I waited 4 days and gave them a followup call because I had not received an update. Amazingly I was told that this was the next case to be worked on, and they would be contacting me soon. A month later I still have not received any contact whatsoever. I wouldn't waste your time with this location. read more

This outfit is mainly in terested in gouging customers and customer's insurance. Service is poor. Policies are harsh and inflexable. In a just world they would be out of business. read more

Major Medical is the worst. They won't pick up the phone and when you go to the store they act like you are imposing on them by making them be there. read more

AVOID this provider! Major Medical's (MM) billing procedures are incorrect, misleading and overbilled to insurance by hundreds of dollars. Thank goodness for the insurance company EOB's. If it weren't for them, not sure how we'd know to question MM's billings. Don't expect MM to answer phone calls, except for the recording to leave a message. And then, if you get a return call within three or so days, count yourself lucky! There is CONSIDERABLY MORE I could explain, but with all reviews being at ONE, you get the idea from all of us who have shared a few of our experiences that if you have a choice of DME providers, do NOT choose Major Medical Supply (or Rocky Mountain Medical Equipment). If a ZERO or MINUS rating was possible, that would be more accurate for MM! read more

I just had to return an improperly sized compression stocking and another unopened box..the salesperson would not refund my request for the unsued purchase and the would not take responsibility for missizing the onpened one... read more

I have purchased a variety of medical supplies over the last eight years from Major Medical. They have always had what I needed in stock and on hand. I was surprised to see the negative reviews when I looked up the phone number on-line today. I Thought maybe things had changed since my last visit, both reviews being from 2016. Not the case. Same great Service. Kind and caring personnel, fair pricing. Haters are going to hate. I think Major Medical Supply is Great. Thanks Major Medical for providing what I need to live with a little less pain and hassle. They bill insurance when possible no hassle no worries. Works for Me read more

I give Kevin a 5 star rating for delivering my new tubing and picking up bottle ,extra one, to have for my husbands surgery day. He brought this to me the week before to ensure that I had enough 02 for the whole day of his surgery. He is always kind and pleasant to me. Also prompt with my requests. read more

Overpriced insurance gouging medical supply which I'll never visit again.

Our family have been customers of Major Medical for many years. I admit that their service at the desk is sometimes lacking, but I almost always come near closing time. I did get excellent advice and support when we bought a wheelchair and oxygen equipment as well as help with insurance. I am happy with every product that I have purchased there, and I am grateful that there is a physical store where I can purchase medical supplies that I can look at and get advice about instead of having to depend on on-line stores. read more