What a worthless experience. This guy was unable to get our piano in tune and after the second…read moreappointment I discovered many flat keys. Ron's response was to belittle me and tell me he left if exactly where he intended. He sure seems to think a lot of himself but apparently doesn't stand by his work or care about his reputation. He was arrogant and defensive instead of making sure his work lived up to his claimed high standards. Save your money and go with someone with the huge unfounded ego.

Ron is AMAZING!! I contacted him through Yelp, and he responded in a very timely manner. I have an…read moreold piano that's never been tuned in the time that I've had it (2ish years). He got to me in the timeframe provided and was very friendly. My dog was walking around while he was working and became best friends with Ron. While working on the piano, he noticed that I had some stuck keys and rusted strings. He communicated with me potential ideas, and we both worked through solutions. At the end of the tuning, he played some amazing music and even polished my piano! It was rather lacking in both the pitch and shine before, and he turned it back into the beauty that it's supposed to be. Thank you so much, Ron, for your help! Can't wait to see you at the next tuning.

Mark replied quickly to my inquiry and confirmed the appointment a few days before. He was friendly…read moreand professional, did a fantastic job tuning my 100 year old upright grand (which hadn't been tuned for years) and even did a repair for a small fee. He also sends out a yearly reminder. Highly recommend and I will be using him again!

Piano needed tuning....badly . Service was great. He was exactly on time, very friendly. He…read moredid a great job,..... it sounded a LOT better than before. The charge was very reasonable for the work done. Would use him again, if needed.

While this is not a review of the gallery, it is a review of the piano movers who recently moved my…read moreYamaha. I was actually looking for piano movers, and Steinway didn't surface. Since their gallery is fairly close to my home, I called them and asked if they moved pianos within a home. They do provide this service, and I hired them to move my piano. I found the movers to be very knowledgeable about my piano. In addition, they were very careful and professional. I'm so happy I chose them. If you need to have a piano moved, consider calling Steinway first.

First off, I cannot believe there aren't any reviews for this store! When I went, it was filled…read morewith people testing out the pianos. I guess I'll be the first to put in a good word for this piano gallery. Before I went, I had research a bit about pianos. I read that Steinway was elite, superior, etc., etc. Of course, any company looking to lure in prospective customers will give that pitch. It wasn't until I actually took some time to go to the gallery that I saw: it's not just a sales pitch! It was refreshingly true. The gallery is open, but still has a lot of pianos and good varieties of pianos and keyboards alike. The gallery is thouroughly organized with an open room for upright, baby grand, and grand pianos that are not Steinways (such as Yamaha or Kawai), a room exclusively for Steinways, a back room for recitals complete with concert Steinway grands (painstakingly beautiful instruments... drool...), and a room for electronic keyboard and such. Nice! There was no confusion as to where anything was located. Stars, stars, and more stars for that, Steinway Gallery! The service was also excellent. I went in and tested out a few pianos to compare sounds. After a short while, the manager himself (Matthew Bird) spent a great deal of time to explain EVERYTHING about the pianos- I mean everything. He explained the manufacturing and how it affects the sound, the country of origins, the different brands and their unique idiosyncrasies, what truly makes Steinway pianos the most elite, and even told stories about how the wood itself is chosen for different pianos. He spent a good hour and a half (if not MORE) explaining all of the questions I had. He even test-played the pianos for me (because I am a bit shy test-playing them myself). He was kind, talkative, and patient. He showed me the recital room (there was a recital in progress so I couldn't test the insane 9 foot concert grands... Oh well) and the Steinway room. I was able to test out several Steinways and he explained the years when they were built and how each might sound different due to its make. Very, very thorough. I didn't feel odd or pressured to purchase anything at all. I also didn't feel watched or uncomfortable. I don't think anybody in the store did; there were other people in the store testing pianos, which is actually uncommon in many music stores these days, sadly. So even though the gallery may look intimidatingly elite and expensive, I found it to be a very relaxed place that conducts business with dignity, patience, and concern for the customers' needs and questions. I definitely would like to go there again and I walked away understanding the make of pianos and Steinways much better.

I checked with several services before I made the decision to use TX Pianos to tune and repair my…read more40 year old Grand Piano. Most places didn't respond to my request for an estimate and the couple that did wanted me to sign a contract to have the piano tuned every year or pay them a $75 traveling fee to drive from south Austin to Cedar Park. Then I turned to "Thumbtack" to find a piano tuner. Derek was the first to respond. He owns and operates TX PIANOS, and he responded personally. Gave me a reasonable quote on line to tune the piano (which had not been tuned for 5 or 6 years) and replace a broken string. When I asked about travel pay, he said that if he had 2 or more appointments in the same town he did not charge travel pay. It just so happened he had another tuning appointment scheduled a couple of days later in Cedar Park, so he waived the travel pay. He sent me a text to remind me of the appointment. He sent another text with a location tracker to show me where he was when he was on the way to my house. Derek is very personable and easy to work with. Even my big ole' furry Australian Shepherd, who barks at everyone who tries to enter our house, took up with Derek and walked right up to him, allowed a couple of pets, and never barked at him once during the visit. Derek described what he would need to do and completed the job of tuning and replacing the two broken strings in just a little over an hour. The piano sounded great when he finished and it was more "out of tune" than I thought. Due to the age of the piano and the mallets, we talked about performing a voicing to bring back the rich soft timbre the piano had when it was new, 40 years ago. Again, I received a very reasonable price for the service whenever I decide to have it done. He also put me on a "check-in" schedule for every 6 months to see if I have any other needs throughout the year. It was a pleasure talking with Derek about the piano and we even joked around about our playing techniques - or lack thereof! But most of all, he was reliable and honest and an expert at getting my old grand back in tune. I will not be looking for a piano technician again now that I have met Derek. If you need piano repair or just a tuning, you will not be disappointed with TX PIANO.

Derek came on time and took about 1hr & 45 mins to tune our piano. Very careful and detail…read moreoriented. Since ours was brand new and only had one service before, he gave some good recommendations for when it needed tuning again and on how to care for the piano. Honest and no pressure. I would highly recommend him. Best of all as a bonus, he loves dogs and got along with both of ours.

First of all, Kevin is indeed a pretty cool dude. However, he came and tuned my piano last year and…read moreit left a little something to be desired service-wise. He did an okay job...used an electric tuner which I've just never gotten as good a tuning from anyone who doesn't do it aurally. It did sound okay. But really just okay. A good tuning should make you go "wow" once you play it after and this most certainly did not have that effect. He didn't have a very professional setup either. Just a backpack with the tuner and like 2 wrenches from what I saw. Flip flops which he promptly removed. I guess I'm just stuffy but I don't feel like a professional service should be performed by someone barefoot unless its a surf lesson or something. He also, showed up quite late which was frustrating. Granted it was raining heavy at the time and traffic...but still. And there were communication issues from him getting the appointment set up. He said he was late for the appt because of a concert he went to the night before. Which he showed me a video of...it was pretty cool, but not what I'm paying for. The tuning didn't take very long even though it had been a long while since the previous tuning and the piano was really needing some work. Like I said he did an okay job, it sounded okay but far from the top level tunings I've received in the past. He also, played it a lot...I appreciate a tuner who can also play well enough but it almost seemed like he was performing for me or something. Which was odd. He wasn't a bad player, I just didn't pay him the 130 or 150 it cost to tune to hear him play. I actually had to get him to stop and ask if he was finished. He was there much less than hr which also seemed like too short a time to do a really thorough job...I couldn't say for sure but it seemed, cursory. And my piano broke a string less than a week after he was there. That's literally never happened on my workhorse piano. Maybe it was just time and would of happened no matter what, but given that it happened so short after his tuning...I don't know, its suspicious to me. Not saying, just saying. Also, he bent my ear for a while about South American spiritual retreats and such, and astrological values in Japan, which while intriguing enough to me, is again...not what I'm paying for. And he was barefoot. Anyways, like I said he was a pretty nice fellow and did an okay job, but there were just too many things that didn't feel quite right about the whole thing; the communication; the comportment and unfortunately the overall quality of service. Honestly he didn't really seem to have much interest or passion in what he was doing which in my experience is somewhat rare for technicians...Seemed more like an adventurer who occasionally tunes a piano for extra cash. This is quite cool, but I want a technician who is totally invested in their practice. Adam Pryzbla or Nathan Cook are both Austin area technicians who in my experience offer a much superior service all around.

Kevin is extremely passionate and professional about his profession. He is fair priced and will…read morework around our schedule. He is our only choice for a piano tuner. The first time he tuned our piano, it was a 1920s best up baby grand. Most people refused because they were scared but Kevin didn't just tune it but got it sounding amazing. Thanks Kevin!

I contacted Brian Henselman again to tune Things Two's baby grand piano as it was recently moved as…read moreI purchased a new home. Its important to tune a piano after a move and on other occasions such as: 1- When a piano is not played, the strings will gradually stretch with the passage of time and the piano will fall out of tune. Pianos need regular tuning at least once a year to keep them up to pitch and playing the correct notes. 2- When fluctuations in temperature and humidity occur which cause the wooden parts of the piano to expand and contract, affecting string tension. 3- When a piano is not tuned regularly. Pianos get set in their ways as they age. A piano that hasn't been tuned in a long time will go out of tune again very quickly. Pianos are temperamental and should be tuned at least once per year. I like to think of a piano like a car in that, cars require regular tune ups, oil changes etc. Brian showed up on time, was efficient and gave some great tips on piano care. If you are seeking an honest and reliable piano tuner, Brian is the best bet! Total for tuning: 205.68 #supportlocal

I rented a piano from Brian for 6 months while taking piano lessons. The transaction was smooth…read moreand efficient. His movers showed up as scheduled both when moving the piano into the house and out. Brian was really informative when helping me out with choosing a piano. He offers both purchase and rental deals. If you're in the market for piano, I'd recommend checking out his gallery.

Shaun did a great job tuning our piano and thankfully was able to fit us into his schedule upon…read moreshort notice. Great job!

Shaun was absolutely fantastic and I would recommend him to anyone! His knowledge about pianos is…read moreextensive and he is a true expert in his craft. (Plus, he's so friendly and great company!)