So I wanted to get a picture taken for a passport. I called yesterday afternoon. The lady who…read moreanswered stated we did not need an appointment to have the picture taken. So I came in this morning. When I arrived a male associate stated he could not take a picture. I asked why, he stated that the camera was broken. I t had not worked for several months. I then told him the lady yesterday afternoon did not mention that it was broken! All he said was, that's the way it is! Sort of rude and apparently they do not want anyone's business as I am looking at the reviews on here. I went elsewhere. I just wasted gas and time coming here. This place is as bad as their delivery service. I suggest AVOID this business in Merrillville. You will be a lot better off!

This location has a very rude woman by the name of Sherry. Sherry is incompetent at her job,…read morerefusing to ship my package of 100lbs. Sherry lied to me, saying that since the package is over 70 lbs, that it cannot be shipped to any address. I've shipped this same package at this location with no problem with other associates. This was extremely inconvenient for me as a customer, I'm sure FedEx would not want to turn away a $100+ order but because of her her, i have to look elsewhere to ship.

This UPS store is reliable and dependable. Anything that I've sent from here and returned. I know…read moreit's going to get to its location in a timely manner. Everyone is polite and I'm always in and out of there pretty quick no matter how many people are in line . I highly recommend this location in Crown Point.

Good and outstanding service there !! Help you with crazy prints return labels at good location in…read morecrownpoint off Broadway Road

The service at this location was superb! I came in to ship a 25 lb item. I forgot to add a slip…read moreinside the box and they helped me pry the box open and re-tape it for me. The service was quick and the price was fair for shipping. It arrived safely on time.

I mailed out a phone recently back to the company, I didn't have any packing tape but did have a…read morebox and they helped me right away. I thought that was nice because I've been some places where they make you go back to a store to go buy your own packing tape. Prices are decent I mean as good as they can be for a delivery service. The staff member was super nice and it made the experience very easy to go through. I would definitely ship through them more than I would any other.

Honestly if there is one company that needs to go out of business it's the dang UPS company I had…read moreto packages say delivered at front door I go and check and NOTHING I track the package and I get this gem of a picture and like wtf at least Amazon takes the picture of the deck or door before knocking and even then I got rip off by my neighbor because of that but at least I knew who to go after then I don't know what to do I guess just lose out because they make you jump through hoops even though I am the one with the tracking number what's the point of having that if that number isn't what you have to verify when you get the bloody package oh yeah let's just give a bunch of loops with a pen that totally means that was the one who ordered it yep looks legit to me I would honestly rather deal with the USPS instead of UPS they are a joke but even then at this point I wouldn't be surprised to find out if they were all owned by the same person this is all a joke. If I could I would leave NO Stars!

I've never been to a UPS Store before, and the staff at this store were so patient, kind, helpful…read moreand courteous when it came to assisting me with sending out a package to my loved one. Besides shipping and receiving packages, The UPS Store also offers private mailboxes, printing services, shredding services, as well as sell office supplies. They can also assist customers with creating and printing out things like business cards, posters, and banners!

I have chronic low back pain, and I don't like taking drugs to ease it. My home office chair only…read moreaggravated it (the chair is 7 years old!), so I finally decided to stop being cheap and invest in a new chair. After spending a few weeks reading articles and researching ergonomic chairs, I went on the hunt. My tush tested well over 40 chairs, true story! She finally found the dream chair at this store. It supports my lower back and neck and feels wonderful! Frank, a store associate, was very knowledgeable and friendly. He checked prices and offered support. In fact, while at this store, several associates approached us, offering their assistance. Frank loaded my tush-friendly chair in the back of our Jeep. After arriving home, my husband put it together. I can't wait to use it!

The customer service here is above and beyond. I lost my receipt, 100 percent my fault. Came back…read moreinto the store and the manager was able to find it, print it, and hand it to me within minutes. What a great crew. Prices are always competitive and I can't speak highly enough of this team!

SO sorry to see that it has closed. THE nicest owner. Wishing you all the best, Ron…read more Betty

This place has been under my nose forever! It wasn't until recently that I came across it. I hate…read moremaking trips to the post office because it's not always convenient and I don't like to deal with the lines. At Pack Wrap and Send, there is rarely a line, you get top notch customer service and they can literally do anything the post office can do. I have bought postage stamps here, sent out mail that must be certified, sent my husbands wallet to him overnight. Like I said, they can do it all! They also have almost any kind of packing/office supply item you may need to send your parcel or letter out, which adds to the convenience. What a gem Pack Wrap and Send is!

I would NEVER step foot in this store again and I have been to this location many times before. I…read morewent in to return a package I received from Amazon because the item of clothing didn't fit. I have only once returned something from Amazon, but it was at Whole Foods as my experience there was the complete opposite. I am a senior citizen as I do not have the experience with returning items from online using my cell phone that others may have. It was a no wait situation for me as I was lucky enough to arrive at the right time so I thought. This young man motioned for me to come forward which I did. I told him what I needed to accomplish. Opened Amazon on my phone and still couldn't manage to find what I was trying to do. He saw I was in need of help, politely asked for his help but refused to offer any real assistance. Basically ignoring my pleas for help. He spoke softly and I couldn't hear nor understand what he wanted me to do. He then tells me to "Stop playing me". I couldn't believe what I heard. I raised my voice and basically reminded him I'm the customer and needed his help. Then he went over to the copy machine, I needed two health insurance cards copied. Feeling bad I scolded him for his poor customer service, I gently touched his left shoulder and he snaps at me, "Don't touch me!" Sorry I am old school but I meant no harm. I was making him uncomfortable, he claimed. This guy is not ready for prime time nor stable enough to deal with the public. He couldn't even use the copy machine correctly the first time. Ironically, I then went to the Dollar Tree and held the door open for a Black gentleman as he was exiting the store. In gratitude, the man placed his hand on my left shoulder as a gesture of kindness for holding the door open for him. The contrast between the older and new generation is quite telling. I will NEVER IN MY LIFE go into that UPS store EVER AGAIN. I will not be insulted, nor will my dignity be challenged. NEVER AGAIN!

Dropped off a package to the Highland UPS on Monday 5/5/25, and the Store Manger was very helpful,…read morepatient, and sweet, she waited for me to find something and even made small talk while I searched without feeling rushed, she even helped me with the wifi when my phone was moving slowly. I truly appreciate customer service like hers!

Training supervisor has to be one of the most incompetent people we've encountered. Whenever he is…read moretraining someone new on routes he miss delivers packages to our address for different addresses and never takes our outgoing packages, even when we specifically call for pickups. What's the point in being a supervisor or training someone new if you're actually incapable of doing the job description correctly?

Signature needed Left delivery tag at the road…read more No phone contact Never came to the house They act as insightful as the USPS. It's not that way in Illinois Bad leadership

I've never had any problems with this usps store and never had a wait more than a few minutes. I…read morehave primarily used the store to return amazon items but it appears they also have fax/copying/ and scanning if you ever need that. They also have a notary I have used but you have to call in advance for the hours. The store is in a strip mall by the jewel and convenient for a quick stop.

I called this store with my fingers crossed because I needed a large poster printed immediately and…read moreall the other print shops gave me a 4 day turn around. Whoever answered the phone connected me to Dawn in the print department. I let Dawn know that I needed this poster printed before noon. Not only was it ready before noon but she adjusted the file for me and MOUNTED the poster on foam core so it wouldn't fall off of my tripod! Best experience ever! It looks absolutely beautiful and I'll be back!