With an approachable disposition and cheerful smile, Jeff, at the front desk, is an amazing example…read moreof excellent customer service! The Hyatt is lucky to have him. I'm imagining it's not easy to work at a resort and dealing with so many entitled folks, but Jeff remains calm and kind at all times! I'd give 5 stars but the woman who check us in was the opposite.

This is a very nice resort hotel. Our king bed room had a marvelous ocean view. Our room was…read morespotlessly clean and the bed was very plush. This room also had a terrace overlooking the Pacific ocean where we could enjoy the view and trade winds. This hotel is right on the beach and has a lot of fun amenities and activities on site. If you prefer you can also walk next door to the Hyatt Vacation Club and enjoy some quiet time at their adult only pool. On check in we were helped by Jeff on the World of Hyatt desk. Jeff is a wonderful human being who is caring empathetic and is a master of customer service. He is an outstanding problem solver. Jeff is warm, welcoming and attentive to detail. He is also fast and efficient. It is clear Jeff does the work of ten people and accomplishes it with style and grace. It is outstanding people like Jeff that convinces me of the value of Hyatt Globalist status and motivates me to only book my hotel stays world wide with Hyatt. Double highly recommend.

Our trip to Maui at the end of March was outstanding. The Kaanapali Ali was the best choice for our…read morevisit. Our condo unit was perfect - spotlessly clean, beautifully decorated, and outfitted with upscale equipment and supplies. Each and every staff member (almost) we passed or sought for info was courteous, friendly, and helpful (the two concierges at the pool, not so much). We arrived the day the second Kona low passed, yet somehow, the property looked unscathed. Management was exceptionally communicative about minor issues as they arose - everything was handled quickly. We look forward to returning and plan to stay in the same unit - none could be better!

Kaanapali Ali'i has been our go to spot on Maui for many years now. It usually features…read morecomfortable, spacious, fully furnished, well maintained 1-2 bedroom villas with full kitchens, refrigerators, microwaves and coffee makers at a great location on Kaanapali beach. Overall the spacious lush tropical grounds are beautifully maintained with two pools, a kiddie pool and two hot spas and featuring BBQ grills under a covered deck with chairs and tables. The whole complex is directly on the beach. There are no restaurant or bars on the property which is nice as it keeps crowds to a minimum. Unfortunately this visit fell well short. We rented two ninth floor villas, each with a different but beautiful view of the beach or the mountains. Unit 495 was a mountain facing two bedroom unit. It was clean, well maintained, probably recently renovated and up to the exemplary Kaanapali Ali'i standards we are used to. Unit 496 was an ocean facing villa showing it's age. One bathroom shower curtain showed spots of black mold.The lanai doors were incredibly hard to open requiring a maintenance person to come and repair them. The refrigerator ice/water dispenser leaked and there were stains from it and possibly something else down the front. Worst of all was the sickening smell of cigarette or possibly cigar smoke throughout the unit. This is unacceptable for a non smoking facility and quite unappealing. Electric air freshener units and odor disguising gel containers were provided but could only partly contain the smell in two of the bedrooms. The whole unit needs to be cleaned, sanitized and the lingering smoke scent removed. The bed in one of the bedrooms was regrettably very hard and painful for us to try to sleep on. Water to the entire complex had to be shutoff overnight for some kind of plumbing replacement work. Small plastic jugs of water were available at the front desk, this we found out by my son casually mentioning the inconvenience of the water shutoff to a facility staff member whi indicated that water would be delivered to the room upon request. When I called th efront desk, no delivery of this water to the room was available or offered. The outside bathrooms were under construction and we were directed to two porta potties, laughingly labeled as "Rest rooms", outside the buildings requiring a long walk to access. We should have been advised of this work before arriving as it was extremely inconvenient. The two large pools were getting shut down to access for maintenance or some other kind of issues. The two outside showers that are used to rinse off were unexpectedly shut down for a day so no rinsing off of sand. we noticed some younger guests simply entering the pools or spas with sand still over their feet and legs which resulted in a greta deal of sand at the bottom of the pools/spasOne night we attempted to access our two units only to finad all of our keys deactivated. The front desk could I understand any facility needs maintenance but having all this happen in the space of out two week stays was vey discouraging. I hope to return to Kaanapali Ali'i in the future but will definitely first be monitoring reviews and contacting the facility directly to try to determine what to expect. This is a discouraging turn in Maui vacation planning.

Stayed at Westin for five honeymoon nights best stay ever!!!…read more All staff was helpful,attentive and aloha kind felt welcomed and relaxed the entire time. Whalers Village is right next door to resort they have everything you need. Lots of restaurants to pick from. Located next to black rock snorkeling site. Stayed in the oceanfront tower amazing views of lush tropical forest property and beach views.

Absolutely AMAZING!…read more After reading several great reviews of the property, I booked a premium resort view room- kukahi tower. Unfortunately upon checkin, my requested two queen bed accommodations were unable to be provided. At the recommendation of the front desk clerk Caroline and the MOD (Manager on Duty) Keith We decided to opt for the king bed and roll in "Heavenly" twin. Keith was very apologetic for the lack of requested accomodations but provided us with an upgraded ocean view room and The LĀNAI . This resort is 5 stars in all respects. The staff experience was exceptional. The food & beverage experience was outstanding. The resort is spotless clean and meticulously maintained. The pools and surrounding decks were large enough that we never felt crowded or had an issue finding chairs. The resort has a huge game area "Valley Alley" with a full bar and kitchen. Well appointed with the latest games including VR, air hickey and even bowling. The resort is conveniently located right next to Whalers Village. A short 3 minute walk. Our room was well appointed with all the ammenities that you would expect from the Westin brand. From thick bath towels and The Heavenly bedding to ice cold A/C. This resort has it all. Our experience was made even better by the exceptional and most sincere service provided by Miss. Giadee Kaiwi Hōkūpa'a Experience Coordinator. She made our visit that much better with her warm smile and pleasant attitude. A true ambassador to the Westin name.

I get the hurricane and having to go the night without power as a precautionary measure against…read morefires. But, the hotels response was ridiculous! 3 strips of outlets run by an electric generator for a hotel with 3 towers of rooms is unsat. They ran out quickly before someone figured out they should switch to a gas generator. That morning, they told us to get coffee from Starbucks, but walking there in the dark we found Starbucks not even open. The maintenance guy called food and beverage to put out some complimentary coffee but that never arrived. So we spent the day in Kīhei while they figured stuff out here in Kaanapali. After the entire day, we made it back and only the smallest of the three pools was able to be turned on, with far too many people in it then the next message we get is that there's an issue with HVAC, so we spent the night sweating instead of sleeping since the ventilation was blowing warm air. And opening your room window just let in hotter more humid air. Needless to say the maintenance team didn't have the skills to get their ship righted and we paid for it in discomfort. The front desk staff likely took the brunt of the heat, but they didn't seem to field the complaints very well judging by the several exchanges I watched while waiting in line for 13 minutes with only 1 clerk for a line that started with 2 that grew to 9. No urgency or backup at the counter so the audience grew while we all witnessed complaining and a poor response by the staff. The views are amazing though!

We stayed at Marriott's Maui Ocean Club again a couple of weeks ago, this time in the Lahaina…read moreTower--one of the newer, more recently built/renovated towers. I was hoping to stay in the Napili Tower, mainly because I liked the pool area better--longer, more spread out, and largely oceanfront. That said, the Lahaina Tower ended up having its own perks. The biggest one is that it's right next to the self-parking structure that's used for the whole resort, which makes coming and going incredibly easy. If you're staying in the Napili tower, self-parking is all the way on the other side and I would recommend using valet instead to save you the walk. Our room was spacious and comfortable, technically "oceanfront," though it felt more like oceanview. Still, no complaints--the view was lovely, and the room itself had a convenient kitchenette with a fridge, sink, and all the basics (plates, utensils, etc.), which made snack time quick and easy. The Lahaina Tower also has its own smaller pool area, plus a few fun extras like ping pong and foosball. It's also right by Longhi's, if you're looking for an easy meal. If you want more action, the main pool area--with the large, winding pool and additional dining options--is just a short walk away. The weather during our stay wasn't the best--it was actually pretty chilly by Maui standards following the heels of two major storms--but we still had a great time. Between the comfortable room, convenient location, and easy access to everything on property, it made for a relaxed and low-effort getaway. While the resort may not be the newest, we really like the main pool area. I'll definitely opt for the Lahaina/Napili towers again next time. This is a great resort, especially for families looking for a laid-back Maui stay with nice views and plenty to do.

Going thru renovations currently. We stayed at the 2nd floor of Molokai wing overlooking the pool…read moreand the ocean. Rooms were updated with new layout. During the day, they were using jack hammer type near us so we had to go to the pool. Nice and quite over there. Now, there are no dryer and washer. You need to use the community ones. Ours were less than 5 minutes away. Also, no cooktops. You also need to use community kitchen. You do have own set of pots and pans and dishes in the unit. Starbucks on site but very busy. You can order food and drink using the app and be delivered to your table. Longhi restaurant on site but the Ohana discount card doesn't work and you can do a room charge if the system works. Have a gift shop for some prepackaged food, drinks and convenience items. The resort is almost touching the ocean with plenty of clean endless beaches, cabanas you can reserve and plenty of beach chairs. Highly recommend!

Our stay at the Marriott Maui Ocean Club was extremely disappointing and far below the standards…read moreMarriott advertises. From check in, the experience went downhill. The front desk staff was curt and uninterested, and when we arrived at our room the door was left ajar. Both bathrooms had completely empty soap, shampoo, and conditioner dispensers, which is unacceptable for any hotel, especially Marriott. Used towels we left on the floor expecting replacement sat untouched day after day. Only after contacting the front desk did we learn housekeeping was scheduled only for Friday even though we arrived on Monday, and no one mentioned this at check in. For a seven night stay, having housekeeping only once makes no sense, and the room was stocked with only two days of coffee supplies. Every request for basic items required multiple calls and couple of hours of waiting. Then came the hurricane, and the hotel's response was chaotic and unprepared. Guests were without power for nearly two days, and the resort offered only three power strips of generator powered outlets for three towers of rooms. The generator drained quickly before anyone switched to a gas generator. Most rooms have full size refrigerators, yet no ice was offered to help guests keep food from spoiling. No one could brew coffee, and and instead of offering complimentary coffee , we were told to go to Starbucks (which was closed). Instead of accommodating guests during the crisis, Marriott appeared to capitalize on it. With the west side of the island unexpectedly out of power and guests unable to cook, the hotel sold hot dogs and hamburgers for over $20 each. Even at that price, guests waited more than an hour, and the staff preparing the food looked overwhelmed and frustrated. Offering reasonably priced food would have been the right thing to do, but Marriott chose profit over compassion. When power finally returned at 5pm the following day, only the smallest pool was returned to operation and was overcrowded. Then we were told the HVAC was down. We spent yet another night sweating in a room, with no fans offered. Opening the window only made the room hotter. Between the power outage and HVAC failure, we lost 2 of our 7 nights, nearly 30 percent of our vacation, to completely unrestful and uncomfortable sleep. This stay was nowhere near Marriott-described standards, and guests deserved far better than what was provided.

It's not bad. I like their location in Kauai better. The buffet was included with our chase rewards…read morewhich was cool. Their staff seemed cranky when they asked if we wanted to sit in the lounge for breakfast, and I countered with sitting in the main area by the pond -- since there were several four top tables open and the dining area clearly wasn't crowded. The host sat us there and loudly told our server that she "needed a margarita" because she was having such a long day already at 7am. Pretty annoying. Doesn't inspire anyone to want to stay and eat there, even with chase points. I do like Japengo. Excellent sushi and friendly servers. I do recommend that spot to eat. And really nice view almost anywhere outside overlooking the ocean. The coffee shop and general store they have inside the hotel is super convenient. The pools are clean enough. It's very family friendly. However, they are always crowded. So I kind of hate that -- and I have two kids myself. Additionally, it seemed like a lot of construction is currently going on around the fitness area. And you have to hike from the main tower to pretty much anywhere. Not as luxurious or as pristine as the Kauai location, like I said. So not a Hyatt thing. I think just this particular location.

My family stayed at this amazing resort from October 30 through November 2, and I have so many…read morepositive things to say--I'll probably still forget a few! The property is a large, open, tropical paradise filled with lush gardens, koi ponds, and an impressive variety of wildlife. The architecture blends Asian influences with classic Hawaiian touches, and I really enjoyed reading about the Hawaiian artifacts displayed throughout the resort. One unexpected highlight was the number of friendly feral cats wandering the grounds--my son made it his personal mission to track them down for pets. The hotel also hosts parrots and, believe it or not... penguins! Yes, penguins in Hawaiʻi. The resort participates in a species rehabilitation program for African Penguins and follows strict care guidelines. They offer daily feedings with a short presentation, and the staff were incredibly sweet and knowledgeable. My kids were absolutely captivated. We happened to visit during Halloween weekend, which is a big deal in Hawaiʻi--and Kāʻanapali was no exception. The hotel staff transformed the convention center into a full-blown haunted mental hospital. It was so spooky that my kids refused to go in... and honestly, I didn't want to go in either! Instead, we walked over to the Fisherman's Village for trick-or-treating, which was a great family-friendly option. I do wish we had made advance dinner reservations, though--the restaurant we ended up at nearby was not very good. We stayed in a room with two double beds, a patio, and a nice bathroom. Thanks to a Guest of Honor upgrade, we enjoyed an oceanview room overlooking the pools and beach, with stunning sunsets every night. The upgrade also gave us access to the Regency Club, where the complimentary breakfast was a wonderful perk. Small win of the trip: we bought a cooler bag from the hotel store for only seven dollars--my wife and I were very pleased with that find! LOL The pools are ultra fun and clearly designed with kids in mind. There's a suspension bridge, waterslides, and plenty of little adventures for them to get into--including a shave ice stand nearby. Beach gear rentals were pricier and more limited than I expected, but the beach itself is gorgeous. The waves were small during our stay, but the current was surprisingly strong. We brought our own snorkeling gear, and I had some of the best snorkeling I've done in years right in front of the hotel. Tip: Go early in the morning before the wind picks up and reduces visibility. We also attended the on-property lūʻau, Drums of the Pacific. It's definitely commercialized but still very well done. My kids loved the temporary tattoo station, and the entertainment overall was excellent. There were a few downsides, though. The host was hard to hear for much of the event, and the fire dancing portion--something my son had been excitedly waiting for based on the posters--was surprisingly short. He was a bit let down. Also, the Mai Tai drinks were extremely sweet and a bit light on the alcohol. We had lunch at the pool several times, and the options were surprisingly good. The kids were thrilled with their nuggets and burgers, and poolside service was attentive--especially when tipping generously. Every staff member I encountered was kind, courteous, and genuinely full of aloha. Their positive energy made our stay even better, especially compared to another hotel we stayed at during the trip. Although I would not attend the lūʻau again, we would absolutely stay here again

We had an amazing time at this hotel even if it was for Less than 24 hours and close to 500 bucks…read moreit so was nice. Employees are great they're kind abs sweet. From everyone we had an interaction with they were all sweet. We stayed on the 5th floor in the 4 building. Tidy and clean room.upon entering. They have a washer and dryer in the room. They also have a hot top with 2 burners along with cooking things such as pots and pans. They provide you with laundry detergent and a dryer sheet! Anak they have coffee in the room. We had a corner room so we had a balcony. Very spacious. We had 4 of us which was perfect a king size bed and a sofa sleeper. Come here if you're ever in Kaanapali. It's a very nice hotel to stay.

As Chairman's Level owners, we expected a much higher standard from The Westin Ka'anapali Ocean…read moreResort Villas, but this stay was incredibly disappointing. When we arrived, our villa contained power tools, dirty dishes, and had clearly not been properly prepared for guests. What was even more frustrating was that it took three separate face-to-face visits with both the front desk and management before the room was finally cleaned. Communication throughout the process was poor, and we never felt that anyone took real ownership of the issue. The only compensation offered was a $50 resort credit, which did not reflect the inconvenience or the time we spent trying to resolve a problem that should never have existed. Beyond our room, both the villas and many of the common areas felt worn, dingy, and lacking the level of care we have come to expect from the Westin brand. The most disappointing aspect of our stay wasn't simply the condition of the property--it was the apparent lack of urgency and concern from management. We have always associated Westin with quality, service, and attention to detail. Unfortunately, this experience fell well below those expectations. We hope management takes these concerns seriously because loyal owners and guests deserve much better.

Royal Lahaina has been an absolute treasure. It all started with Stacy at check in. She started our…read moreexperience off wonderfully, she was so kind and informative. She made both my husband and I feel so welcome and shared the spirit of aloha. 10/10 recommend saying hi to Stacy and getting your bookings with her. Pool is great, walk to the beach in minutes, resort provides great amenities to most or all your needs. Get your bookings now. Thank you Stacy for all your kindness and attentiveness!

Not sure why the less than stellar ratings. Have a great stay! Stayed in the beautiful bungalows…read morewhich were close to the beach, pool, parking and reception. The accommodations were superb. Love the golf cart transportation. The property is airy, modern and causal. I loved the communication via text of how to prepare for the upcoming storm. The one detail for improvement is parking they have luau at nighttime. If you're coming back any time in the later evening parking will be farther from the property. The power went out due to the storm and communication pretty much stopped after that. Though the reception and main tower still had power. All in all, a Beautiful stay. The pros far outweighs the cons. Def would stay again if I was staying in Lahaina.

Hilton Vacation Club is an awesome place to stay in Maui, location is great, service is superb and…read morejust a great positive vibe. The place is built great so I never heard any neighbors, the views are just gorgeous. The rooms are really big & they have everything you need to be comfortable. The hotel is a bit dated but its super clean and they are working on updating. Every one that works at the hotel is nice & very helpful. The pools are refreshing and one of the best in Maui. Sunsets are right in front of the hotel and just so dramatic. It's nice to just chill on the beach, lots of room & not many people. Lots of options for walking. The food was really good, the restaurant on the beach was always packed with people. They have live music on the beach during happy hour. When visiting Maui, come check out Hilton Vacation Club you won't be disappointed.

PROS: Nice rooms. Great views (ours was partial pool…read morearea/beach/ocean. We had a corner unit which was great! Pool/spa area is lovely. Entire property is clean. Quiet. Beach area is nice. Parking is included. Washer & dryer on each floor & is free. Detergent is not included but our suite provided it. Kitchenette is sufficient. CONS: Pool is open 7am-10pm but towel service is 7am-7pm so if you go after 7, you have to bring your own towel. There's no restaurant onsite. There's a snack bar. There's a buffet breakfast that is nice but not great. Parking garage is confusing when it comes to finding your vehicle. Space is limited. Overall, the entire Ka'anapali area is quiet and nice. Everything closes down by 8/8:30pm so if you're looking for an active night scene, Ka'anapali isn't the spot for you. They will try to get you to go to a presentation about timeshares. Don't do it..........

We had a nice stay here celebrating my birthday and my husband and I's wedding anniversary. Our…read moreroom wasn't ready when we checked in so they actually upgraded us to a nicer room -- very nice gesture! We were also situated at the Moana building which was definitely the best spot at the hotel because you get the full view of Black Rock and the ocean rather than the resort grounds. Highly recommend getting a room in that section. Additionally, they gave us champagne, chocolates, and a personalized card for our anniversary! The lobby had such amazing views. We also loved the pool. Lots of pool seats available unlike other hotels. I guess it helps that it's at the end of the strip so you don't really have as much crowds coming through. We grabbed some snorkel gear to explore Black Rock and it was full of marine life. What a beautiful spot (I grew up on an island myself and will tell you it's a legit snorkeling experience). The food and beverage options were limited. Breakfast was pretty pricey so we decided to go elsewhere to try a little bit of everything for meals which we were planning to do anyway. We did get food at the pool bar - karaage chicken and fries were so good! We went back for the fries and got a fruit smoothie. One downside is that since the Moana building was at the end of the property so we had to take several elevator rides through the hotel just to get to the lobby. That was fine since it encouraged us to get our steps in but could be frustrating. All in all a wonderful experience!

We just came back from a week-long stay. Overall, it was just okay. For the price we paid, I…read moreexpected more. The biggest advantage is the location. It sits on a quieter stretch of Ka'anapali Beach, so it never feels as crowded as some of the neighboring resorts. It is also right next to Black Rock, which means you can skip paying for a snorkeling tour and simply walk over yourself. We snorkeled there three times and saw sea turtles every single time. If you are lucky enough to get upgraded to an ocean view room, the sunsets are absolutely stunning and worth looking forward to every evening. The downsides are hard to ignore. The rooms are definitely dated, although they were very clean. The restaurants on site are expensive and the food was average at best. Breakfast costs nearly $50 per person, and the buffet was nothing special. For what the resort charges, I expected a much better dining experience. The staff were friendly and helpful throughout our stay. One tip: reserve your poolside cabana online before you arrive because they often sell out. If you can book this property using points (good redemption of course), I think it is worth it. If you are paying cash, I believe there are better values elsewhere in Maui. Overall, we had a pleasant stay, but it did not live up to its price tag.