Pulled in at about 1:30 and once again the door is locked and sign says be back in 30 min.Second…read moretime this has happened to me,how do you run a business when you aren't opened your posted hours!!!!

From the owner: Here in Luling, we are all about matching our customers with the products that matches their goals…read more We care about everyone that walks through our door! It's important to us that every customer is happy and doesn't leave our store dissatisfied. We take the time to listen to you. So you can obtain knowledge about the product you are purchasing. And if you want to try something new, we are here for that too!

I came in from out of town and stopped by a different vape shop , I immediately felt unwelcomed the…read morewoman who was helping me was very rude so I went to trenchant vapes. I was greeted at the door the lady who helped was very nice and respectful she helped out with any questions I had and just overall gave amazing customer service I would highly recommended this shop and I will be returning when I get back into town

When I first came to this town from the city I was hesitant to go to a small town's vape store for…read morereasons that I haven't been impressed in the past, well Trenchant Vapes in La grange is a whole different ball game compared to other Vape stores in the surrounding locations, I walked in and was urgently greeted with warm smiles and was assured that anything I need they will either have or can have, they truly have impeccable customer service and great great prices. Highly recommend and will continue to come back.

Great service, great selection, kind and knowledgeable staff, and the deals they have here are…read moreamazing! I've never seen a smoke shop like this before! Bestest value!!!

Awesome smoke shop. Great prices. Hopefully it will get to stay open even though Ken Paxton wants…read moreto outright ban all thc.

despite all that's going with the various laws Gr8 vapes still has an amazing selection with…read moreknowledgeable and personable staff and great prices! Thanks Gr8 Vapes!!

Nice & knowledgeable staff. The store is well stocked with a good variety & the prices are…read morereasonable. Highly recommend.

After shopping with Vape City for the last 5 years or so with only one other negative experience…read morewith the corporate level of this company selling a counterfeit product which was remedy'd. Recently Vape City has made changes to their loyalty program. After being reassured from staff that the points would be transferred over and 4 visits into the shop over the last 3 months leaving my information each time to inquire about it, today I was finally able to get the staff to try to speak to whoever is over them at a corporate level and was told to shove it about my original point balance. The in store staff is great and this review is not meant towards them, their customer service is a 5/5, however the lack of follow up and general lack of care towards customer service on a corporate level is atrocious. I highly recommend shopping elsewhere.

Points rewards and easy to talk to staff and friendly communication skills. Like easy to walk in…read moreand wheelchair friendly. Open doors all day , easy light do not dark inside, easy to park and find on map. No big lines to stand through. Had what i needed.

Vape it Fresh is awesome! The staff is very knowledgeable on all their products and helped me find…read morethe perfect piece! It's set up very easy to find what you're looking for. It has all the same products that you would find in Austin without the drive. I got a beautiful glow in the dark pipe made from an Austin artist. Definitely will be coming back!

I was looking to quit smoking via switching to vape 1st and vape it fresh was recommended by a…read morefriend who'd successfully done the same. I'm glad she did! The manager, Eric, was extremely helpful and knowledgeable when it came to helping me pick which product and nicotine level would help me achieve my goal picking my flavors was really the hardest part I also learned it's family owned and wish I could ad a 6th star just for that! 100% recommended!! Oh, and I got a smok Nord and am really happy! I've had the bigger smok mods but for some reason the size of this one is fooling my brain into feeling it's more like a cigarette tricks or no, I'll take it!

Just found this spot today while out and about to grab something to eat and get a hair cut…read more Lovely place with friendly staff. They got the stuff I need and cheaper than what I usually get in Austin plus they got Jam Monster (my favorite brand juice that I can't get anywhere close to where I work at). Bravo, bravo. I'll come here from now on

Absolutely great customer service and selection. Very knowledgeable staff, highly recommend. Every…read moretime I'm in the area I make a special trip to stop by. Even if I don't necessarily need anything!

Love this spot! Stop in a few times a year when in town. Jason always gets me what I need even if…read morethey don't have the specific brand, they have awesome backup options. Nice clean store. Highly recommend!

Went in today to get a coil and WILL NEVER go back. Person behind the counter was extremely rude,…read moredoesn't care about his job whatsoever. After paying he flicked the coil towards me. Price on the coil was also 3$ more then I've ever previously paid anywhere else. Would not recommend this place. Only reason i came here was because of the positive reviews but maybe employees have changed because this place was aweful.

Love this Vape shop, Ken is really helpful and patient with his customers. I'm fairly indecisive so…read morehis expertise was greatly appreciated. Lots of juice options, and as far as I can tell he regularly gets new stuff.

I appreciated the knowledge regarding different products however returns and refunds were not an…read moreoption within 10 minutes of purchasing. I bought a MiO vape pen and some juice. Within the first few puffs the smoke began burning my throat so I called asking for an exchange or refund. I was told that I smoked it too early and the juice needed to settle. The sales clerk explained that the box stated waiting 10 minutes after adding juice or you burn the cotton. I was offered the option of purchasing another pen, but that their hands were tied when it came to a refund or exchange. I re-read the products box/instructions and the label actually says to discard the pen after 5-8x use because the device will eventually lose its flavor potency, not the clerks original explanation of "it says wait 5-10 minutes. Lots of vape shops offer refunds and exchanges on defective devices, this one does not. And yes, I always keep it polite.

I've been going to Cloud 9 for over 10 yrs. I always have good service and great conversation. The…read moreemployees have changed through the yrs and now have a great group running the store. They have many flavors to choose from and good prices as well.

Awesome people at Cloud 9; they help in every way that they can.. Very knowledgeable about all…read moretheir products they have on hand.