Christopher came to my home the day after I called his company. He text me live messages regarding…read morewhen he would arrive. He quickly assessed my garage refrigerator and gave me an estimate. Lucky for me he had the parts in his van. Prior to leaving Christopher verified that this 25 year old frig was working. Christopher was efficient, professional, friendly and knowledgeable. I will definitely use Christopher again should an appliance need a service call.

Didn't use them, I called for service on a Samsung refrigerator. they referred me back to Samsung…read more They were "professionally friendly" on the phone

Don't go to this guy he doesn't know what he's doing. He'll try to troubleshoot your appliance and…read morewill misdiagnose it and also he is extremely lazy he probably got into this field because of necessity not skills no one wanted to hire him, he's a scam. Call him and have him work you'll see what I'm talking about.

Identified the problem and replaced the necessary part. Reasonable price and great service.read more

They installed my dishwasher and did a great job. But I like most is that they took the old one.read more

Arrived during the hours stated in the appointment. I had the needed part and spent time replacing…read moreit and cleaning lint. The dryer was running hot, and I could dry my soggy clothes. Would recommend! Sam was very professional and pleasant!

Quick next day service. Reasonable price to come out and inspect and that goes to repairs…read more Came out and assessed Dryer. Found out the problem and fixed it on the spot. Working perfectly now. Excellent communication throughout. Easy to pay and reasonable price to fix it Would recommend them.

Great service. Great customer support. They have replaced our ice maker and the seal to our…read morefreezer. Both were done correctly and they made sure of it.

We needed our washer repaired--one call and we were scheduled. The part was ordered, came in early…read moreand installed in about a day. WOW! Very pleasant, family-owned business with professional service, communication, updates, receipts, etc. Thanks Max!

So my washer went out and I found SAR through the web with a bunch of positive reviews, so I…read moredecided to give them a call. They answered my call, set up an appointment, and they were here when they were supposed to be. Max showed up on time, went straight to work, and found that the root cause of my washer problem was something as simple as a loose bolt. He could have told me anything and I would have paid it because I have to have my washer. He simply charged me for a one-hour service call, which I gladly paid, and we'll call him again next time I have any problem. Very trustworthy, on time, does what he says he's going to do, very honest--could not recommend more.

Professional, responsive at a reasonable price. Technician was an expert, very friendly and…read moreon-time. They repaired a laundry center washer, and a dishwasher. I will definitely call them again!

I was looking for an alternative to Sears to fix my dryer, because Sears uses subcontractors. Sears…read moremay not mention this when you call them, or they may tell you the contractors work for them, but they are subcontractors. I did not want to deal with that. Plus, with Sears, they make one appointment to come to your home, assess the problem, determine what parts need to be ordered, and ask you to pay for those parts in advance. Then they make a second appointment with you for the repair after the parts have come in, which will have been mailed to your home. If the parts end up being the wrong ones, you get to start over again. I had read of too many nightmare problems with Sears repair, so I researched and found this place. I spoke with Nelson and we set up an appointment. I specifically asked for late afternoon, which turned out to be an issue. Because of that, my appointment had to be rescheduled several times, because they were not in their busy time of the year. Luckily I was not in a hurry. I know I could have called Sears and had someone out immediately, but I wanted to give these guys a shot. Finally the appointment was set, about three weeks later. Again, this was because I was requesting an appointment for after 4 p.m. If I could have done an earlier appointment, the work could have been done sooner. But I tell you this in case anyone needs a late afternoon appointment and it is a certain time of year for them. Justin came out and did the work by himself, even though I have a stacked washer/dryer unit. But he handled it fine. Sears would have sent two people. All Brands Appliance could send two people as well, but they would charge extra for it. And really, there was no need. My stacked unit (the type I had) did not have to be removed from its position. Justin was very polite and neat, too. And they had gotten enough information from me that they were able to have the likely parts on hand for the job. Sure enough, Justin had the right parts to fix my dryer. It was done in one appointment. And at a very fair price. So the work was done in one appointment, not two, which is the way this company tells me they prefer to work (unless it is unavoidable and unforeseen parts have to be ordered). The business of the first appointment is not just to diagnose your problem and then leave. It is to show up with the necessary parts to fix your problem in hand and fix the problem. And I like that business model. Again, it may not always work, if while diagnosing something unexpected comes up. But I like it a lot better than Sears' model. They also have a 90-day warranty backing their work. I called because I thought I heard a sound, and they said if I wanted them to come back out to let them know. But I did not hear it again, so no need. Highly recommend for appliance repair.

He was very efficient fixing the washer. He was here in one hour. Was very good at repairing.read more

Tony is very friendly, knowledgeable, fast, accurate and efficient! Recommend! Great communication.read more

Texted them last night about an issue with my freezer door that was stuck. They're currently…read morerunning an April promo with a $35 diagnostic fee, which is a great deal. They came out the very next morning--amazing response time! The two technicians, both named Alex, were super professional and gave me a quote of just $130 to fix the problem without needing to buy any parts. For comparison, another company had quoted me over $400 for labor and parts. They even cleaned the back of my fridge. They're a family-owned business and come across as very honest and trustworthy. Definitely recommend them!

Excellent service great price. Alex and Alex are honest and dedicated to the perfection of the job…read more If you need a water softener installed, a washer/ dryer cleaning or anything else that they I highly recommend this honest LOCAL company. One and done! Thank you so much Big Sam Appliance for your much needed help. We will be using you if we have any issues with any of our appliances in the future.

Anton was great. He texted about 30 minutes prior to his arrival and arrived on time. He was…read morepolite and professional and quickly diagnosed the issue and my dryer was running in about 20 minutes from his arrival. The same day service was also appreciated. He replaced two parts and I thought the cost was very reasonable. Especially, since it included same day service.

Anton, from SOS Appliance Repair is excellent. After approaching 4 different repair companies…read more(1st was no response, 2nd had a recorded voice service not in English, and 3rd and 4th that states the microwave was not repairable due to discontinued parts) Anton repaired my SHARP tray microwave in less than a week including the time to order the parts. Anton was courteous, and respectful and y my cabinet/counter top/appliance. I will definitely reach out to Anton again when I need any repairs in the future.