The store has only been open for a couple of months, but they have a nice collection of Gundam kits…read moreand model cars, along with RC cars. Their Gundam kits are retail prices, not jacked up at all. The owners have been very nice and eager to please when I've been in the store. I hope they begin to grow and stick around this location.

Don't expect them to fix anything if it breaks. I bought an rc car from them 2 days later It broke…read moreand they won't fix it.

I was having some issues with rc recently so I dropped in this Hobbytown to get some help. Craig…read morewas quick to dive into my problems and quickly found what I needed to get my setup working right, he was friendly and knew his stuff, awesome service!! This store always takes great care of us, they're always friendly, remember you when you come back and seem happy to see you again. Highly recommended business!! Disclaimer: i am not related to, nor do i personally know anyone from this store outside of my shopping there, im just a satisfied repeat customer, and that's because they've earned my business.

Stopped in during a vacation in the south. I've ordered parts from their e-commerce and saw their…read moreratings are average m, but I can tell you their in-person customer service is above standard. A customer was asking several questions to the employee in the parts area of the shop, indicating he was newer to the hobby. He apologized for asking a lot of questions, and the employee said there's no need to apologize. It appeared the employee actually appreciated the intrigue and genuine interest in the hobby. In this case, they were talking about crawlers. We've all been where this customer was - new to the hobby, even if you've taken a long hiatus to be an adult.... But we can all remember the patience given to us when we had seemingly "noob" questions. Because of this, I'll continue my e-commerce purchases with Hobbytown!

I haven't worked on model cars since I was a kid, and I am getting back into it. I walked in and a…read morevery nice young man listened to me and took me right to the sections of the store I needed and even gave me a comfortable primer on the products I will need and some that might be handy. When he couldn't answer a question, he asked the older gent at the counter. Being a woman, I had worried that I would be ignored, but these guys were so helpful and encouraging; it was refreshing, indeed. This shop is an asset to Asheville and I'm glad we have them here.

Reply from Art. I stand by my review. If you read the owners comments It proves my point that they…read moreare rude and arrogant! Stay away from these people at all costs! If you have 30000 items in stock and list 130000 listed on your website, that means that you have 100000 items unavailable, or out of stock Strange way to run a business And why did he take seven years to reply to my review?

Already called and confirmed address on Jun 1st at 2:58pm........understand your policy but don't…read moreappreciate the multiple threating to cancel Notices.....especially since I already called and cleared shipping instructions. If the left hand doesn't know what the right hand is doing not my problem; Just shows poor communication and bad customer service. So customer comment you addressed on your web site has some validity to it. And its poor customer service to list an item as available and then cancel because you didn't hold or mark it for the customer. Dick , CA

One of the sports card shops I've ever been to. The owner, Rick, is an honest guy with a…read morefamily-owned operation in Pigeon Forge. The prices are reasonable with an amazing stock of cards and collectables, including some really rare items. Even though we live in Birmingham, we always make a stop at The Dugout when in town. Even come up for the pack wars twice a year. He and his family make you feel at home, answer any questions you have, and can guide you in the right direction with whatever you are searching for. You can't go wrong at The Dugout.

Prices are waaaaaay high on singles, like 3-5x higher than eBay. I asked to look through a box of…read morevintage behind the counter & was told I can't flip through those boxes??????? What? I guess he doesn't want to sell me any cards. I was told there was vintage in the display case, I already looked through those & know that they're overpriced. Staff was not friendly or helpful. So we left 2 overpriced card shops in the area without buying a thing. I guess we'll go back home & spend it at our LCS or on Hobby Twitter or eBay.

Great selection of board games! Helpful and nice staff. Good prices. Parking behind the shop. They…read morehad a whole room for table top RPG and a 2nd floor for gaming that we didn't have time to explore. Solid game shop!

Everyone who works here is awesome and knowledgeable! They remember you by name if you go there…read moreenough and carry a pretty good selection. Anything they do not have you can usually order directly from them. The gaming area upstairs is a great place for both wargaming and ttrpgs with terrain and around six tables altogether. Overall, this is my favorite game store in Asheville!