Reply from Art. I stand by my review. If you read the owners comments It proves my point that they are rude and arrogant! Stay away from these people at all costs! If you have 30000 items in stock and list 130000 listed on your website, that means that you have 100000 items unavailable, or out of stock Strange way to run a business And why did he take seven years to reply to my review? read more

Already called and confirmed address on Jun 1st at 2:58pm........understand your policy but don't appreciate the multiple threating to cancel Notices.....especially since I already called and cleared shipping instructions. If the left hand doesn't know what the right hand is doing not my problem; Just shows poor communication and bad customer service. So customer comment you addressed on your web site has some validity to it. And its poor customer service to list an item as available and then cancel because you didn't hold or mark it for the customer. Dick , CA read more

RUN!!..... While leading you on with attractive prices, this company makes their money back ten fold by charging outrageous prices on shipping. They claim that the only charge is from the shipping company and they make no money on that transaction. Well, they must own the shipping company as well, in order for that to be true. You can expect shipments delayed for almost a week, while they claim internet problems and when you do get your final credit card bill, you will see that shipping ended up costing you twice as much as the merchandise itself, for a grand total of 3 TIMES THE PRICE! You will save money buy paying full price elsewhere. DO NOT TRUST ANYTHING THIS COMPANY SAYS (OR CLAIMS). read more

I've been doing business with BRH for a number of years. NEVER had a problem with orders, deliveries or billings. They are my go-to source for all my model train products. Excellent prices, excellent service and professional management. I highly recommended this business. read more

Contacted them about a specific steam engine to inquire about future availability. In their response they misspelled my name, which was clear on the email I sent them, and informed me that availability was clearly stated on the website as unknown. I did not appreciate the response and wrote back saying so, as other vendors where much more pleasant and helpful, and told them there was no need to respond as I would not be doing business with them. Afterwards, they decided to respond anyway...here is the quoted response. "I am also glad we "not be bearing from me again". Oh, what is that, a typo in your email. Bearing probably was supposed to be hearing from me again. Which is a good thing as you seem to be a problem customer waiting to happen! I did not need another one like you that does not understand what factual information is as stated in our response. Frankly I am tired of rude people like yourself. A there seem to be more and more of you each day. So, please, go somewhere else. Frank Ruby Owner Blue Ridge Hobbies" Plenty of vendors out there that take the time to actually read the emails and respond with professionalism. Be sure not to bother Frank, he doesn't need that....his business is booming apparently. read more

The excuses continue as to shipping woes at this business. That is because they stock little if anything and have to order it from a distributor which adds delays. And, they continually seem to have internet problems delaying your order. So when you have bad weather and a pandemic shipping is going to be delayed. I suggest modelers order from online businesses that when you order have the item on hand. There are several I know of and they ship promptly, have no minimum order dollar amount. Consider Yankee Dabbler.com; Fiferhobby.com; Lombard trains; MB Klien. read more

The trues about this store and the owner is simple. He see's Walthers as his warehouse, therefore he claims the Walthers database as his own. His advertising "The biggest little Hobby Shop in the World" is another fantasy of his ego. The trues here is that he rented a small store front in a cheap strip mall to keep the illusion for Walthers going that he is a actual brick and mortar store to get the dealer pricing but there is not really stock at all in this store. It is old stock he haven't sold and tries to get rid of. The store is more like a storage facility and not to welcome people. It is not what you expect from a store. The business hours are by call and appointment but he gets very rude if you do not buy something from him, calls it a waste of his time since he is such a busy man that manages the biggest little Hobby Shop in the world with hundreds of daily orders. Another fact is that no serious local train guy purchase from him what should tell you a story on it's own. He rank's himself on a fortune 500 company level but he is just and angry and rude little one man show. Everyone that doesn't believe the reviews, call the store and ask question and see for yourself when his patience runs out. read more

Place an order with my NEW address in the change of address section BRH sent it to a old address 15 miles away Called BRH Told ME to call the PO or drive to the old house to see if it is there (I'm disabled and don't drive )I called the PO they laughed and said their job is done they delivered it to the proper address Called BRH at least 30 times asking for the merchandise to be resent or a refund or credit of the over ONE HUNDRED DOLLARS BRH KEPT.NOPE GOT NOTHING!!!!!!!! no refund......no merchandise..... no credit......no answers to my emails......no answers to the messages left on their answering machine......but he did hang up on me when he heard my name......He is a CLASS ACT!!!!! I guess being a disabled veteran on a VERY limited income hits harder than a younger working person but I would never ever buy from these people again read more

Just received my order, for whatever reason they seem to get their product from their distributor(s) later than everyone else. That in itself is problematic as there is a small window to resell product. My normal distributor had these items a month ago. Anyways, my main complaint is that whomever packaged the items had no clue what they were doing. As a frequent ebay shipper myself i know that all items either need bubble wrap or peanuts. The only protection they provided was a small strip of air bubble wrap tossed into a LARGE FLAT RATE box. Needless to say when i picked up the items at the post office they were floating around inside the box unprotected from damage. They also charge a handling fee, nobody does that! It was my first order from them, it was also my last! read more

Blue Ridge Hobbies is an excellent source of model train items. They can supply almost everything you can possibly desire at the lowest total price my close comparison shopping has found. Shipping may not be "next day prime delivery" but the specific schedule details can be found on the web site and is usually only a few days. This year I have ordered several things from a new DCC locomotive with sound to recently an assortment of many Kadee couplers to update the railcars. A month ago while traveling through the Carolinas I visited the actual store which I found very well stocked with interesting items both HO and N scale. While there, Frank helped determine a good way to solve a technical problem with some of my passenger cars. After I left, he even came out of the store out stopped me in the parking lot to tell me my car had a burnt out headlight which may have saved me along my long trip home. read more

I've placed several small orders with Blue Ridge Hobbies and am delighted with the experience. I actually visited the retail store once when I was passing through Greenville. Wish they were closer to me! All of us in the model railroad community need to appreciate the plight if the retailers. They are at the mercy of a dwindling number of manufacturers. We need to support them or go back to the days of scratchbuilding! read more

Owner claimed he had to get back to a call and didn't have time to help me. I said ok, have a good day and turned to go. He called me an asshole under his breath. Glad I didn't give any money to this unstable individual. read more

I was going to let this review go. I am about to be a grandfather so I really started feeling like I had more important things to do. However, when someone throws out the challenge, it has to be met. This review involves Blue Ridge Hobbies, specifically their web business. This has nothing to do with a physical store if they have one. I placed on online order with this business between Christmas and New Year. On 12/26 I saw a charge for my order on my account but I was curious why I did not receive an order confirmation. I emailed my question to the contact information on the web page. I received a response to my email but it did not include my order number. He did say he would be back from vacation on 1/3. I did not email again knowing that the business was currently on vacation. On 1/5/17 I see a charge on my account from Blue Ridge Hobbies for shipping on my order. I think, ok they are back from vacation I should get my order number and confirmation. Still did not receive it. On Saturday 1/7 I write another email that I was a little upset that I still had not received an order number or confirmation and I had not received a shipping confirmation. Once again, I receive a response from Blue Ridge Hobbies but, once again, it did not include may order confirmation, order number and did not include a shipping acknowledgement. So, by now I am upset. I return the email with one of my own upset about not getting the information I requested (no cussing, no personal insults). I get a return email from the owner that is about as polite as mine was, but I finally got my order number. At this time, not the in the other emails, he tells me there was a problem with my email and sort of puts the blame on me. So here I have emailed twice, giving a chance for the problem to be solved if he notifies me of any problems (and giving my order number) but he fails to do so and waits until both of our tempers have been escalated. So, we go back and forth in emails, neither one of us happy with the other him blaming me for the email snafu, me saying he should respond to his customers better. So, I get the call I am about to be a grandfather and I think to heck with this. Then he sends me the final email and ends with this comment, "And still you have not answered the question. Did you receive the emails for all four different servers at (my email address)? I guess you will not check or you have and just won't admit it. Any further emails from you regarding this matter will be considered harassment and reported to the proper authorities." Ok, you have emailed me as many times as I have emailed you. Harassment to one is harassment to the other in this instance. You ask me a question but threaten me if I answer it? Well now I am on Yelp answering the question. I have 172 past and current emails at the address you have and not one from your business. My fault, your fault, server fault, does it really matter that much to you to be right? Fine, you can believe all you want you are right. Where you are very wrong is the fact that I needed an order number to verify that the money I paid you was actually being applied to an order and you failed to deliver that information. You have no excuse for this because you responded to an address that you had emailed...twice. To be fair, after all of our emails to each other, I did receive a partial refund. I will also comment that Blue Ridge Hobbies price are good compared to other sites. Just be aware this is a small business and while they will take your order and money 24 hours on his web site, check his schedule to make sure he is working because they will not ship with the same efficiency. read more