PLEASE, PLEASE pay attention to this. MakeSpace IS A SCAM. After being told my movers would arrive between 8-11am I received a text message at 10:50 from the moving team saying, "we'll be there in 20-30 depending on traffic". 50 minutes later, nothing. I so texted them and received a message saying, "we're en route". At this point it was 11:45 -- 45 MIN LATE FROM THE LAST POINT OF THE TIME WINDOW. Then about 20-25 minutes later, I received a message from a customer service agent - not the movers who had been texting me - saying there was nowhere to park, so they left. Interesting, because there were places to park, including where I parked my car to ensure there was a designated spot. The customer service rep was very apologetic and said she'd call the team. She called them, and called me back maybe 40 minutes later only to say she couldn't help cause they had nowhere to park. WHO DOES THAT? They could text updates on their arrival, but when they didn't see immediate parking, said nothing. Keep in mind, this was the last day of the month. I was moving from Philadelphia to Boston that day. So I now had to engineer a move to Boston the same day (now at about 1:30pm). Needless to say, no moving company could help. I looked at a previous Uhaul quote I'd gotten when I was considering moving myself -- the truck rental would have been $450. Uhaul, Ryder, and Budget all had no trucks within 150mi. of Philadelphia on the day of the move. Penske did -- so I drove 45 minutes to pick it up, paying $1200 for the rental. Of course, I was moving from a 3rd floor walk up apartment, which was too much to move myself with the time crunch. I was forced to hire people off TaskRabbit since no actual movers could accommodate the same day scheduling. Like the truck, I paid a significant premium for same day help. The two gents, who were far from professional movers, with me, were able to get my stuff in the truck in 3 hours. All in, I paid $600 for those two helpers. Worst of all, I went back and looked at the quotes I'd gotten for a full-service move from Philly to Boston (all in the $1,400-1,700 range). Instead, I ended up paying just over $2k, because MakeSpace is a SCAM. Maybe a bad outing, you say? Just bad luck? I thought so, too. Don't get me wrong, under no circumstances would an experience this bad be allowable, but then I met my friend's new girlfriend -- who HAD THE EXACT SAME EXPERIENCE. As did her friend, who moved the same week she had from NYC to Philly. They often DO NOT SHOW, do not call, and leave you to figure it out. I paid just over $2,000 to move myself! Not leaving Philly until 9pm and arriving in Boston to my new apartment at 3am. Thankfully I was able to get out the same day and avoid having to deal with my old apartment and property manager to pay additional rent. All-in-all, the worst experience ever. Whatever you do, do not risk it by using this "company". read more

MakeSpace - Philadelphia - Self Storage Near Me

I really wish I could say Makespace addressed this issue but after filing a claim and 2 estimates (for thousands of dollars in damage done to my home by their truck), many months, and repeated contact I am still not getting a real answer about my claim... read more

Highly recommend for any moves you have planned. Such an organized process from the online quote through the removal of this shitty couch that belonged to my ex. I requested the move to storage literally a day before and they were ontime and in communication, which is rare for any type of moving service these days. Alex and Charles were my movers and they were extremely professional, fast to move, and conversational. They did a great job on my move today and I will 100% be coming back in the future!! Thanks for making this need for storage such a stress-free process! read more

TLDR; TRY A DIFFERENT STORAGE SERVICE. A TON of missing items and damaged items. YOU MUST GET A PROTECTION PLAN and even so, do that at a risk because you have very little recourse for lost items. I had to store the entire contents of my one bedroom in storage temporarily (3+ months) and MakeSpace seemed like the bet option for price and protection. Nevertheless, I could not have imagined the problems that would then ensue. Pick-up - I scheduled my pick-up of items for the day before move-out in order to minimize additional costs for shelter. I was told they would be there between 8-11 am. I was given no number to communicate with anyone. They showed up at 1 pm. From there, they started moving all of the "bins" which were they few items I could have actually carried myself. At 2 pm, they received a call from their manager saying that because of the protests, they needed to leave asap. They left, without further discussion or information, and no proof of receipt of the items already taken or information of their return. I was expected to vacate my apartment the following day and therefore freaked out. I was forced to pay a find to my landlord and spent well over 2 hours trying to get in contact with someone for MakeSpace to schedule the next appointment. Follow up Appt - Again, the guys were expected to show up bt 8-11 and showed up at 12:30. Return of items - 3 months later - I scheduled my drop off of items. The Makespace team haphazardly and violently carried my items into my apartment. Damage - MOST of my wooden furniture had deep scratches and damages to it. I had wrapped my mattress in plastic wrap and received an upwrapped, ripped and disgusting mattress in return (to the extent I did not recogize it Missing items - I am missing, at best, 4K worth of things which includes and ENTIRE suitcase that was bright pink AND over 2 "bins." I have yet to receive any communication about these items and have no proof of what my items were before because the pictures and log is no longer available. The stress associated with my move and the miserable first experience was only outdone by the fact that so much is currently missing. read more

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Let me start off that this company's (1) customer service is NON-EXISTENT after you've PAID THEM/COLLECTED CC INFO, (2) On the pickup of storage they are fine. (3) HOWEVER, on the delivery BEWARE. They apparently just drop off everything in your entrance without moving anything into specific rooms or assembly which is what a traditional moving company provides as their service (they are using Covid-19 as an excuse). I know this was BS as soon as I saw that they did not take their blankets and other materials with them which they would never leave behind. (4) You are to select all items on their Makespace app for delivery. However, BEWARE that it is faulty and may not capture all the items and then you have to request, for ANOTHER FEE, items missed to be dropped off. (5) I got a secretary desk whose leg was shattered and cannot get a claim because NOBODY gets back to you (6) Missing a mirror that I am not having to file through my own insurance. 2 STARS FOR THE PICK UP GUYS who were very good. BUT I will never use again. read more

DO NOT HIRE THEM. If I could give them negative stars I would. I'm still missing huge items like a dresser, bookshelf and chairs. They broke my sofa in delivery. Additionally they mislabeled what they delivered making inventory a nightmare! It's been 4 months and NOTHING has been done! I'm happy to change this review if miraculously they deliver my items or pay for them. read more

I would not recommend MakeSpace storages. I was fine with paying extra for the mattress bag and a high cost (bigger unit so it wouldn't be packed) for them coming in to pick up and load everything in the truck. I even tipped them for moving it to the storage and later moving everything back to me. The guys who helped were nice but I am not sure at what point it was not handled with care... However clearly when items left my place, it was not handled with care at all. My dinning room chair came back with a broken leg! My box of expensive mugs and wine glasses with bubble wrap, all came back broken! I am pretty sure they are just throwing things around. You think paying this much, you would get better service. All my collectible Starbucks travel mugs are broken. Normally I wouldn't care but these are collectibles where I traveled to different places to get. 15 mugs were broken,3 wine glasses and a chair. Here are some pictures... read more

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I honestly felt like Rodney, Charles, and Ray were angels sent to help me through my move. I can't express enough gratitude for how quickly and efficiently they packed my stuff and moved it out. I will definitely be using MakeSpace again because of these great guys. read more

Things you should know: - There's a 3-month minimum - Free pickup/delivery each month - this works well if you're slowly packing up stuff to get ready for a move, but this becomes difficult if you want an item back in a short period of time (depending on availability) - Only two time windows for pickups or deliveries: 8-11am or 12-3pm, so if you work a full-time job, you'll have to wait for availability on the weekends - They have boxes you can use to pack things, but it's MUCH easier to pack ahead of time - They have mattress bags and lamp boxes, but they cost $10-15 extra each - They have blankets/bubble wrap to wrap furniture - You'll receive an itemized list online and pictures of your stuff before it is stored so you can easily select the items you want to be delivered back to you - The movers do all the heavy lifting, but make sure everything is properly closed and sealed with tape Now onto the issues I had: - During the first pickup, the movers were rushing to move the boxes down the stairs and I heard a few boxes get dropped. Thankfully I did not find any damage to those items in boxes because I had previously wrapped anything fragile myself. - The blankets/bubble wrap for furniture do an ok job at protecting everything, but upon receiving my items back, there were two areas of damage: a large chip out of the top of one of the dining room chairs and a shattered large glass mirror. Things happen, and there are many pot holes in Philadelphia, but if you file a claim to receive money back, you won't get back how much your items are worth to replace. It could take 2-3 weeks to receive any sort of response back. So overall, MakeSpace did make my life easier while moving because I did not have to transport all of my stuff myself, but it was disappointing that my items were damaged along the way. read more

I was extremely reluctant to use a moving/storage company because I was so nervous that it would turn out to be a disaster. Although today's experience was delightful! Theo and Albert were super stars; professional and efficient. Thanks sooo much for you assistance with my move. read more

Three guys came to move our furniture and boxes. They were nice, polite, respectful, pleasant and efficient. In and out in three hours and wrapped up what we couldn't. Couldn't have asked for a better experience!!! read more

Completely unprofessional and very rude. First they didn't come on the day they were supposed so it rained on my stuff. Then when they came out the next day after everything was wet they said they couldn't pick up any of my stuff because it was wet or dissemble any of the furniture I had. Then instead of putting everything back they just left my stuff out on the street to get ruined. Terrible service, awful communication. Worse moving and storage company ever! read more

Just had my initial pickup. Aaron and Steve were on time, professional, nice guys, and efficient. No complaints - highly recommend, couldn't be easier, and about the same space as a regular storage unit. read more

Moving into a smaller apartment and needed to downsize. Decided to get a storage unit to hold my items and came across Makespace. They pickup and delivery service for when you need your items back and it's free for the first hour. Alex and Thomas in Philadelphia came and picked up my items on time and were quick and efficient. Answered all my questions and took care with my items. I would definitely recommend them and will continue to use their services. read more

Shout to our MakeSpace team (Alex, Rodney, and Tom) for making our move as easy and painless as possible. They went above and beyond our expectations with the detail and care that went into handling our items - they're true professionals. We plan on using MakeSpace's services again for future moves and would 100% recommend to anyone in need of moving assistance. Thanks for the great experience guys!! read more

MakeSpace - Philadelphia - In action! - Self Storage Near Me

MakeSpace Philly was a responsive communicator, arrived right at the top of our time frame, and carried out their truck loading in an incredibly timely fashion. The staff are all very professional and polite. We can't believe how easy it was, especially considering how affordable an option it is! read more

I had an extremely bad experience with Makespace. Among the 25 items I stored, they lost my biggest item ( a 9-drawer chest) with many cloths inside. The customer support was extremely bad. Firstly, the customer support promised to reply within a week after I made a call. But there was no update from the company after 10 days. Even after I kept asking for follow up, the only follow up they gave me was they were still investigating. They suggested I file a claim after a couple of weeks of investigating. The value of my item was more than 3000 USD (320 for the chest. And many clothes, shoes, bags are in the chest) However, the maximum that I could claim was USD 1000 which was much lower than the exact value of my items (and I wasn't using the basic protection plan, I was using the silver protection plan). This was an extremely bad experience and I strongly suggest people DON'T USE the service. read more

The 4 guys, Tommie, Kenny, Rodney, Jimmie that came to help with my 142 boxes of books were on time, professional, respectful, quick. They moved 142 boxes of books, sofa, sm bookshelf, bookcase w glass, chair and table in an 1 1/2 hours. Job well done. The job to move it from storage to my place was free other than tip. If your looking for a stress-free way of moving items to and from house, I couldn't ask for anyone better. read more

Lost my items and received some back with damages too. All my mugs and glasses are broken. My item has been lost for two weeks and they still haven't found it. Extremely disappointed and will never use again if my things are not found. They broke my friend's desk too. Do not recommend! read more

It was great! Perfect for storing items for a long period of time (3 months) if you do not intend on accessing the items! The movers did all of the heavy lifting! All I did was pack! read more

MakeSpace - Philadelphia - Self Storage Near Me

I take back my positive review, one of MakeSpace employees stole my pocketbooks. One of the pocketbooks was worth $3500. The other worth $1500, and the other $1000.... When i contacted them about the stolen items they were absolutely no help. I do not recommend MakeSpace at all. They have employees that are thieves. read more

Had a great experience with my MakeSpace dropoff! Miguel R. and Jamel Y. were super helpful and patient, even when moving was objectively stressful and nervewracking. Thanks a bunch, Miguel and Jamel! read more

Fantastic experience..would definitely use them again ! They eliminated all the headaches of moving and storage! My son moved out of his apartment in Philly and needed short term storage. Customer service in NYC promptly provided a quotation and advice on packing and arranged for free pick up just a few days later. The moving guys arrived, they were very nice and professional, took pictures, labeled his furniture and boxes with bar codes , loaded it in the truck and off they went ! The items will be stored it in a climate controlled warehouse. I am so happy that we found MakeSpace! They really saved us a lot of time and money on truck rental and storage space not to mention the labor involved in lifting furniture and navigating a truck In the city. AND the best part ...when my son returns to Philadelphia, he'll just give them a call, and they'll deliver his stuff at NO extra cost! MakeSpace is relatively new to Philly and I highly recommend them. This is a great, no hassle moving /storage solution ! read more

Had another smooth and easy pickup and delivery from MakeSpace today. The team of Aaron, Rodney, and Al were very careful with our belongings and expertly wrapped up our sofa for storage. I highly recommend MakeSpace for storage because they make using a storage facility effortless. read more

Best service ever. So easy to arrange and my MakeSpace team of Chuck and Alex were awesome! Highly recommend!

Tom, Rodney and Ray were so helpful and they packed everything very smoothly. The whole process was really easy, I am thankful to them.

I am pleasantly surprised by the superb, professional, courteous service my niece and I are receiving. We found them online, and these guys are treating our valuable goods with extreme care. We could not be happier! read more

I recommend this company to anyone who wants a hassle free storage experience. They pack and unpack everything for you with care. The team arrive on time and the communicate with you before arrival. The professionalism of the team is exemplary. Thank you for your excellent service. read more