Will auction off your stuff and think nothing of it. Had 2 units and was under 30 days behind in payments. Called to try to save my personal possessions and said it was nothing I could do even with caught up payments. They just up and got rid of everything. Claimed they tried reaching out to me and they had all wrong information on me. And down right nasty too. The one representative called me a faggot to. Please don't use this place read more

Will auction off your stuff in the blink of an eye. I had 2 units and fell behind a bit because of drama with my social security last November. Young girl that sounded 16 years old when I called to get caught up tells me despite my stuff not being auctioned off yet tells me oh it's nothing you can do even if you make a payment. She tells me to pay on the smaller unit I had a maybe they might work something out later. Call back later and find out my larger unit with all expensive and sentimental possessions had been auctioned off way before the auction date therefore couldn't fight for my things. When I called this nasty homophonic guy tells me they had been trying to contact me for months. They had wrong number, email and address for me so that was a cold blooded lie. He then says oh BTW either them or people they auctioned my stuff to had personal items they didn't want. On the phone he called me a faggot and says oh well get over it. I go and get the so called items they didn't want praying it was my health records, sentimental pictures, birth certificate etc and the bag was filled with used sanitary napkins, used condoms and kitty litter. Meanwhile they sold my other unit too and said nothing I could do unless I paid 60% on top of what the auction price was. As a disabled handicap I now have nothing to my name. This is what they do and how they make their money I guess. I had over 50,000 dollars worth of stuff between both unit so between the staff there and who they sold my stuff to is living large and smiling from ear to ear read more

Great location and great staff! Fran was very helpful and professional. Great customer service is hard to find!

Very simple and easy process to rent a space. The woman who worked in the office, I believe her name was Fran, was exceptionally helpful and knowledgeable. I would definitely recommend this location. Karen read more

They give you a low price to move all of your belongings in and then literally after 2 months double the price and then the tax adds even more. The last storage place I was at only raised the price by $ 12 dollars over 2 yrs time span. I only took it out because I had to or I would have stayed it at my old storage . My rate went up twice within a year. Read the fine print and look else where. read more

The staff is very helpful and professional. Their rates are fair and the facility is secure and accessible.

Eve was extra helpful, made sure I had the right size of storage, the right location. I go there again!

The customer service I received with getting a quote and speaking to the manager was really good. They explained everything well and the lease signing was fast and easy. The deals and prices are unmatched and affordable. read more

My experience at Extra Space Storeage was great! I am a student storing for college and Even before coming on the property, I talked to many people anout the process. was treated with respect and patience. And would definitely come again. read more

Staff was helpful, price reasonable, space was clean and dry, roof didn't collapse and destroy my stuff (which actually happened at Lockaway Storage in Brooklyn). read more

First, these units seem clean and very secure (at least the ones inside). Probably well worth the money for temporary storage. The biggest downside is their billing practices. Started out at 66.16 for 2 months then the 3rd month it was 76.16, the 4th month I must have complained and the billed me 66.16. The 5th month I was billed 80.22 then upgraded to a larger unit for only 20.00 more/month. The 6th month I was supposed to pay like 99.00 or something but I was billed 110.00. The 7th month was billed 110.00 again. I went in to find that they charge 10.00/month insurance. Most homeowners insurance companies cover secondary premises which include storage facilities. I explained this and they credited me back the 20.00 I had been charged for the 2 months. I am now being properly billed but I read somewhere that you have to watch their rates as they raise them (so I was) but this 10.00 insurance fee wasn't mentioned. Funny I just went to check what my bill would be for this month and it went up 14.00 from 100.00 to 114.50 (for a 10x10 unit). I can't go back and look to see WHERE it increased from last month but I've been at this facility for less than a year and have had more discussions than I would like about my billing. Employees are friendly enough and it's clean, just need to pay attention to what you are signing as I believe there is mention about them occasionally raising rates - I don't think raising them at all during the year is fair, maybe an annual increase of 5 or 10 bucks but not whenever they want. The last facility I was in, I signed a yearly agreement and my rent never went up. read more

If your things are in there get them out quick 200 units where auctioned off just because they feel like it it doesn't matter how much u give them belive me and others get of there quick read more

the late fee issue is an absolute joke. They tell you signing up you have 6 days as a grace period (but fail to mention that your due date is the start of the 6 days which other companies starts as the the day after your due date). The whole facility is ridiculous with their first month free advertisement (you don't get an actual free month they base it on how long you are actually going to have your items stored so they have 2 different rates) and while you're waiting for your paperwork to go through they have you fill out a review just like this one while you're waiting in their office so of course everyone is going to give a good review. Watch out when you're there at night because there have been homeless people sitting by the gate I have seen this one person on a few occasions who at one time did get into the facility and was walking around the lot. another time I found out that someone was living in a storage unit (had seen the woman leave her car in the lot then had a whole living area in her unit and at first when i brought it up to the office they told myself and my mom who also has a unit that they knew about this and haven't done an eviction notice. THEN have even noticed the doors leading into the indoor unit spaces that the door has been propped open or even let open at night and during the day. It is a safety issue for anyone who comes in and out of the facility especially even late at night; half the time the lights don't work or they lights are blown out. I cannot wait to move my things out of this unit when I finally purchase my house read more