Brought in a guitar body/neck with all the parts. Wanted it assembled but was told it was too much work. Ludicrous. In my 40 years of guitar playing have never had a store that advertises repair and have never had this experience. Rude staff and almost impossible to get on the phone. Horrible experience read more

Ross LaPinta!!! He's the owner, but he was also a member of the one of the most awesome 80's bands: SPOYLD. Go see him, he rocks!! If you're lucky, you may just get him to belt out a few strains of their most excellent song "Cool Water" .. EPIC! Nice store, cool and knowledgeable employees, great deals too! read more

Where do I start. I had an absolutely horrible experience with Makin Music in Parma. To preface this all, I've taken 3 other instruments in , mine and my girlfriends over the past couple years and had great service. This time was more than disappointing. I'm shocked and frustrated. It started by bringing my Gibson Les Paul, a near mint condition guitar in for a setup, new nut, and bridge pickup change. I've been used to paying $50 for the setup, and I expected it would be more than that for the other services. But they were never clear how much they would cost. I was told there were no other instruments in line and this would be getting taken care of within a couple days. A few days later I call, and they say that the tech is sick and it'll be done later in the week. I called later saying he's still sick. Fast forward two weeks and I finally get a call saying my instrument is finished. I go to pick up my instrument to find out that the total bill was $200 plus tax. That would have been nice to know it costed that much before working on it? This is even why I'm upset with this business. I take my guitar home to find that not only was it totally unplayable, the strings weren't even tied around the posts, the nut was so high off the frets that you couldn't hold an open chord. The worst was the absolute hack job they did trying to remove the nut. There's gouges surrounding the area of the nut , there was a scrape on the bottom of the guitar, and scratch marks all over the headstock. Sanding marks were also on the headstock where it looks like they over glued the nut and lazily tried to sand it off. Furious, I took it back to the shop where the man at the counter said he doesn't know what to say, and that his manager Ross would be in the following day and make sure it was made right. I called the next day and Ross assured me he would fix the issues. I go into the shop and show him everything. He agreed it was unplayable. It looked like someone's 8 year old kid tried to replace this nut. Apparently, it was a new tech named Anton. They just hired him and haven't seen a lot of his work. Ross came to the consensus that it was unfortunate what happened but there's nothing he can do to Fix the damage. I told him it was wrong to go ahead and do $200 worth of work without being transparent about pricing. He said Anton told me in person when I dropped it off that it would be $200. That was a lie. I never dropped my guitar off to Anton , nor did anyone mention how much it would be. He said there was nothing he could do about the cosmetic damage, but he would take $80 off for the setup and nut, but would charge me still for the pickup installation. He said he would get his Not what I wanted but had to settle for what I could get. I picked my guitar up a week ish later, and come to find a brand new scrape , worse than all of them, covered up with black paint. Ross told me that he doesn't believe me , and that this was on the guitar previously. Believe me when I say I'm absolutely meticulous about my belongings, especially a $1000 instrument. These scrapes were not there previously. That day Ross refunded me for the setup. I told him I wasn't going to be a customer anymore. He tried to give me a store credit for the headache, he ended up giving me some free strings. None of which will fix the absolute mess made on my guitar. Not only was it scraped. The thick E string buzzed because they filed the new nut too far down. The setup was ok other than that. But still, a busted nut. The only thing that's kept me from going to small claims , is that I don't have any close up pictures on my guitar in this areas from before the damage. I would have absolutely taken this to court and won. Please, whatever you do, never take your instruments here if you care about them. They have inexperienced techs working and will ruin your instruments. Im left with a $125 bill and a damaged Gibson guitar. I have pictures to show the damage as well read more

See all

Went miles above and beyond after a snafu. Helped me to own a violin I never thought I could afford. Will be back.

I once bought a clarinet and had it repaired through Makin Music. Whoever fixed it did a nice job and got the thing working. Unfortunately, less than a year later, my daughter decided clarinet wasn't her thing and decided to switch to piano. At the time, she was taking clarinet lessons at school in band. When I called the school multiple times to find out about piano lessons, I got radio silence. So I shopped around. One day I was walking by Makin Music and I saw a sign that said they offer lessons. I went in to inquire, and I met Mark. Mark is a nice guy who teaches piano (and other instruments) at Makin Music. The rest is history. My daughter has been taking piano lessons here for almost a year and I have to say, she can actually play a tune now. I'm impressed! Kuduos to Mark and Makin Music. read more

Makin' Music - Storefront - Musical Instruments & Teachers Near Me - Cleveland, Ohio

Tyler the Sale Professional was incredible. The owner however didnt greet us and even asked Tyler to leave us and talk to another customer. We spent 400.00 and the owner didnt seem to care. There were two other people there and we were the only ones looking to buy something. HIghly recommend Tyler but the customer service from the owner blows read more

My daughter bought a gift for Christmas. Before purchase we asked the rep if this needs to be returned can we and he said "yes" we can get our cash back with the receipt. We ended up having to return the item and they would NOT give us our cash back with the receipt! We waiting 15 min for the sales guy to call the owner by phone and ask if he could give us our cash. Owner said NO and we got a store credit for a store we do not shop and has very limited selections. He also said it was a "used" item! We never used it! The rep said it was sold to us "used"! WTH!! We would have never bought the thing to begin with as a gift had we knew it was used!!! Still have a large credit and no use for it!!! UGH!! Do not go there! read more