Job completed on time exactly as promised for the price quoted with good communication throughout the entire process

I've hired them multiple times now. Fast, efficient, courteous, reasonably priced, responsive.

Nope....promised to take it away and stopped midway. Brought the bags back with holes in them.

Allow me to join the chorus of 5 star reviews for Pine State Junk Removal. I sent Jason photos of what we needed removed and he gave me a quote right away. Then haulers showed up at the designated time and they got our crazy heavy treadmill out of a back bedroom and out the door. Next they got the junk from our backyard and before I knew it it was in their truck. Big thanks to Issac and Dylan! They even called back saying they forgot to take the shroud that went over the engine of the treadmill and if I left it on the curb they'd pick it up later today. Super super efficient and professional. read more

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I can't believe I waited so long to get rid of the accumulated debris around my house and old, unwanted furniture. I sent pictures, Pine State Junk and Removal responded quickly with a good bid, and I decided to go forward with them. Nate and Paul arrived on the early side of the 2 hour time frame and gave me a heads up call 10 minutes before. Nate and Paul were really friendly, professional, and got the job done quickly. As the piles were disappearing, I found a few more things I also wanted to go away. Fortunately for me, they also chucked them in the truck, bless them! I wouldn't hesitate to call on them again and will recommend them to friends! read more

Moved into our new place and we were drowning in boxes and paper, not to mention all the household items that we no longer wanted. The junk was shifted from one side of the garage to the other and then to the driveway and then I realized it was time to call someone. Messaged Jason through Yelp and he responded within an hour. His pricing was reasonable AND he offered to pick it up same day on a SUNDAY! Excellent. Jason kept me posted of his arrival time. I showed him the boxes and mentioned that I wished all the old clothing and household goods went to goodwill and he said he typically sorts and does that. Perfect! Highly recommend! read more

Posting another review because this company is awesome. We have used them multiple times and they have always been fast, reliable and have reasonable prices. This is our go-to Junk Removal service! read more

Responded promptly to my estimate request. Scheduling was easy. The haulers are polite. Highly recommend and will use them again.

Sorry, but I used their website to request pick up of some household items. Not a sound out of them. No call, no email. And it has been over a week. Not interested in doing business with anyone this flakey. I'm confused, since this is the best rated business in Portland for this sort of junk removal. Anybody have any other ideas? read more

Great service. Jason answered all my questions via Yelp messaging and we set up a pick up time for my old mattress and some tires. He called me 20-30 minutes prior to arrival and was on time (yay!). He and his crew were gracious when I found a few more items to dispose of and pricing was fair. Bonus: they were so sweet to my barking dogs (they love people, but couldn't figure out why these strange guys were taking stuff away). I'm calling Jason and his crew the next time I have big projects that need taken care of. read more

Hey Jason I still have the voicemail from the day that you no showed where you say you forgot to call me and let me know about the reschedule. So now on top of being a flake, you are now lying to cover yourself. Owning up to the error on here (they way you did in on the voicemail I still have) would be a better look. Definitely not a person I would ever do business with. read more

Wow!!! The customer service level Is running HIGH with this group. From the first call, where I was leaving a message and they called me back before is finished my message, to scheduling a hot tub dismantling and hauling less than 24 hours later, to the employees who came early, and worked until the job was done, friendly, helpful, too notch service. Best experience and highly recommend!!!! VERY reasonable pricing. High level of service, onsite and leading up. Need something hauled?! THIS is the group to use!!! read more

Great communication and response time. Cane out next day, got it done quick and were extremely nice.

The best experience I've had in a usually exhausting process. This isn't your typical big box, corporate company that doesn't care. Most other companies I've used either damage a lot of property on the way out, or leave a lot of dirt behind, but not this one. This one has a very local, family-owned business feel (strange to say about a removal company right?). The key here is the customer service; they do it right. When I need them to do a job, it gets done in a timely fashion with no headaches whatsoever. I can rely on them to do it properly, they know what they are doing, and they handle everything with true professional care. Just call them up, Jason is very easy to work with, and they've been able to accommodate every request I've asked of them thus far. The pricing is very equitable considering the jobs, and I've never had an issue. In and out, quick and quiet. One more thing to touch on that impressed me has been the people who work there, they care about what they do. As I said above, Pine State Junk Removal is the only company I've dealt with that when they left I felt like the place was actually cleaned up. It sounds crazy, but it matters a lot that when they leave with whatever junk you have that the empty space is actually clean. It is a real relief. Bottom line: if you want a painless, quick, and quality experience I'd hire these guys. read more

I've used Jason's team multiple times for big projects. They are consistent, on-time, fair priced, and take care of business quickly. Jason even called me from a concert venue, after hours, to coordinate a pickup. Who does that? Highly recommend. read more

Both men were so helpful and courteous. They were on time and did a great job. I will definitely use this business again!

Jason was great! Had a big, old, heavy hide-a-bed couch needing removal. Quick response, and was able to swing by and they were in and out with it. Would use again, and would recommend! read more

I called Thursday 07/16/2020 at 3:12 p.m. and left a message. Jason called me back the same day at 4:06 p.m. We made an appointment for them to come out and remove some items for Friday 07/17/2020 between 2 p.m. to 4 p.m. He asked me to text him my address on the number he called me on, I did so at 4:12 p.m. It is now Friday and it is 4:45 p.m. and not only has no one showed up but no one has called or texted me to let me know if something came up or they got to busy and need to reschedule our appointment for a different time and day maybe? No communication what so ever. It really makes me wonder how they got such good reviews. read more

I called a left a message over two weeks ago and never received a response. I'm sure they are very busy right now with so many people stuck at home and wanting to purge their junk, but I was really wanting to use these guys because of the great reviews. read more

Had a big pile of junk, and wanted to try a local option instead of the "1-800.." guys. Pine state was quick, the guys were friendly, and it was a little cheaper than the big guys. Would definitely recommend. read more

Had a bunch of various junk that needed to go to the dump. I received a quote in less than 5min! They took all the junk. Their price was fair, their service was fast and friendly. Highly recommended! read more

Lightning fast response. Crew was right on time. I was concerned I was going to be late for work scheduling them for 7:00am and I ended up being early for work. Highly recommend Pine State's Services. On a separate note....Be sure to tip these guys....They work hard and an an extra $15-$20 dollars out of your pocket really helps them out. When I spoke with Jason, I mentioned I had a certain budget I had to work with, including a tip. He was very appreciative to me thinking of his crew and made sure each received a tip for their service. Highly recommend. read more

Fast. Friendly. Prompt. Professional. They also gave me a better rate then the competitors! read more

I can't recommend these guys enough! Very responsive through Yelp and texting and were able to grab a bunch of stuff including a Kitchen cabinet structure last minute, plus a few extra items I failed to mention ahead of time. Jason was communicative the entire time, calling and texting as it came closer to the pick up time to update me on their arrival. Super friendly guys who seem to enjoy hauling Junk, which is perfect for me because I hate it! Affordable and a wonderful service. Will be my go-to for all future junk hauling! read more

Responded promptly, updated me the day of the project on their timing. Came within the expected window, completed all the work quickly and without complications. My house feels so much lighter now! read more

These guys are AWESOME! I called late on Wednesday and they were here on the next day, Thursday within the time frame given. It was such a relief to find a dependable company to remove many years worth of accumulated junk as we ready the property for the market. We could not beat the e$timate given with a stick, this was so affordable I wish we had done this sooner. Thanks guys read more

Called on Tuesday for a Saturday pickup. Two guys arrived and picked up 2 bookcases, a desk/hutch, small file cabinet, broken mirror, and a bag of misc. All for 80.00! Love these guys! The owner also got back to me within an hour and gave me a quote. MUCH MUCH MUCH better than 1-800-got junk (they came and saw my stuff and quoted me 280,00!!). read more

This was the first time I have used this company and am taking the time to give them the highly recommendation they deserve. their prices are fair, they show up on time, are very courteous and careful with the junk removal, etc. I honestly can't say enough good things about them. You can't go wrong in choosing them I can promise you that, and you can't say that about many companies this day and age. DB read more

Jason responded to our request within minutes. We were able to quickly set up a time for Pine State Junk Removal to show up within a couple of hours. They also called 30 minutes before arrival to give us a heads-up, showed up exactly on time, and move quickly to get the stuff out of our way. They were also extremely friendly and courteous. We would definitely use them again if we ever need junk removal service. read more

Had to help my aunt haul away a bunch of crap in her yard and figured rather than breaking my back, I'd call someone and break their backs. Called Jason and he gave me a good price. Not being local, I had no clue what to expect, but I was pleasantly surprised. They showed up on time, worked hard, and had everything gone within a few hours. I was happy with Pine State Junk Removal, but more importantly my aunt was happy with me. read more

Very unprofessional! I made an appointment with them, and agreed on the date and the price. I called 3 days before they confirmed they will be at my place for sure. They did not show up, and they didn't respond to my call and text. Very disappointed. I just wasted a week waiting for them and now looking for someone else to do the job! read more

First time using Pine State Junk Removal, was needed in a pinch and they came thru fast! Couldn't haven't had better! Will use again!

Very positive experience. First attempt at pick up was a miss due to a scheduling error. It happens. They totally owned it and made it right. Very nice people. Great price. Would definitely work with them again. read more

The gents at Pine State were quick to respond, scheduled a time with me the next day, and worked with me to accurately estimate the price of the job. They did a quick job and were very polite and professional. read more

Incredible. They communicated perfectly, timely, and honest. I can't recommended them enough. You will not be disappointed. I am a customer for life! Thank you again! read more

Best price out of 8 different companies. They were easy to get a hold of. They were available quickly and they worked fast. They even took a few extra items at no charge. Excellent! I will definitely use these guys again! read more

These guys are super sweet, hardworking and fast!!! They demolished a handicap ramp that was rather large. Plus, removed all the debris in less than an hour. I am very pleased. I will use them again. Thank you Pine State Junk Removal. read more

I contacted Pine State Junk Removal after being referred by another junk removal company. I contacted them and was called back quickly. I was needing a bunch of yard debris removed after I removed a ton of blackberry bushes and dead stumps in the next few days for a big bbq party I was planning. I was contacted by phone by Jason and was asked to text him pictures. I was excited due to their use of technology and their amazing Yelp reviews! I sent him photos and he said it would not be a problem to come and remove the debris the next day at 9:00 am. The next day, I was ready and waiting for them to show....around 9:30 am after no one arrived and there was no communication, I text Jason who told me his guys had to make an early dump run but would be at the house soon. I had to go to work so I left. At about 6:30 pm, my wife informed me that no one had shown up. A few minutes later, Jason called and apologized and said things had come up and they would be more than happy to come out the next morning at 9:00 am. I agreed because I was needing the items to go. The next morning at about 8:00 am, I received a call from a different number that I didn't recognize. I called it back, luckily, and was informed that an employee ( I can't recall his name) was on his way to my North Portland address. I had previously text my SE HILLSBORO address to Jason so I had to explain to the employee where I lived. He said they would be late because they thought I lived in North Portland. At about 9:45 am, they finally showed up. They looked at my debris piles and told me they would have to make multiple trips because the truck was full from last night, which was not unsurprising at this point. The employee did tell me Jason told him to give me a really generous deal due to the snafu from the day prior, which was what saved this company from a 1 star review. Finally, after about 48 hours of pure stress and lack of communication, the yard debris were taken away. I was later called by Jason who interrogated me about my conversation with the employee regarding the discounted deal. He kept referring to the "proof" of the agreed upon deal that was via text. I explained to him that I was more than happy to pay and was expecting to pay to remove the items. I then reminded him that I was not the one who was over 24 hours late to an "agreed upon time via text". He then said that he guessed the customer was always right and agreed upon the discount. I will not be recommending this company to any of my friends or acquaintances and am a bit confused that I am the only one with a less than 5 star review. The only reason this company received any stars was due to Jason honoring what his employee had said. read more

The owner called once he read my review. He got someone out to pick up our junk the next business day at cost to make up for not responding to our initial request for a quote. The 2 movers were very professional and polite. They moved everything very carefully and were quick. read more

Our first time using Pine State Junk Removal. They called first and showed up on time as planned. My husband was ill and had to go to the Doctor, so I had to direct them. They were very fast, friendly and courteous. They worked very hard and they were great guys. I would highly recommend them, you will not be disappointed. read more