Amazing office! You aren't left on hold for very long and they have always been able to squeeze us in last minute. I love being able to book well visits in advance. We've seen quite a few of the providers and they are all great. read more

The scheduling of appointments and excessively long question-airs and waiting led me to switch. The office staff could never seem to figure out any available days for the next appointment, to the point where my kids are screaming to leave. I think they're too overwhelmed. They would call me so many times about one appointment for all my kids but when I actually called with a question, I couldn't get a call back from the office manager. Life's hard enough, Mali and Mali doesn't make it any easier. read more

They charge a $25 cancellation fee if you cancel an appointment. My child got sick the morning of an appointment, and I canceled it. If I brought a sick kid into their doctors office, they be pissed off at me. So I did the responsible thing and canceled, and the cancellation cost more than the appointment does, with my insurance. If you are going to be in pediatric medicine, you need to understand children and families. Sometimes life happens. I understand if you have people who abuse the system and cancel multiple appointments. But to charge a $25 cancellation fee for the first one, is bull crap. It's not something they tell you when you schedule the appointment, very underhanded and shady. The doctors are nice, when you can get into see one. Usually end up with nurse practitioners, unless you want to schedule your appointment months in advance. The office staff is another thing. Most of them look like they do not want to be there, and are short and rude and like to roll their eyes at you. This business seems to be built on their past reputation, and not good current practices. read more

Great family practice! After looking into different family doctors when our son was born we decided to go with Mali and Mali and we couldn't be happier. The staff is very friendly and will answer any question we have. And trust me we have a LOT since this was our first child. They also do a great job in getting you in for Emergencies! We recommend them to everyone. read more

We've been going to Mali & Mali for almost 6 years. Our 3 yr old has had breathing issues since he was about a year. I was told it was allergies & to use some kinds of allergy medicine and nose spray. There was no improvement & I took him to the ENT, who determined his adnoids are the issue. After the procedure, his breathing improvement. However after some time, he started having coughing when asleep. Once again, Mali & Mali said allergies. We went back to the ENT who determined it was acid reflux. Antihistamines can contribute to acid reflux and this started becoming an issue after giving him allergy meds following the last visit at Mali & Mali. I'm not sure why they were not able to diagnose him correctly since we've been going there since he was born. Our ENT has only seen us a handful of times. Perhaps there was never a need for antihistamines ? I wish they would have looked into this more. read more

My oldest son has been seen by Dr. Youn for about 6 years now. She is absolutely amazing. She is very kind and caring. I normally communicate with her thru their patient portal and she has always answered within hours. I would not ask medical emergencies over the portal so I'm very pleased with her response time. I may not get to see her each sick visit but having the ability to schedule their well visits with her mean so much. I've been able to avoid co-pays and drives to the office with portal conversations. The nurse practitioners are amazing as well. I've seen Dr. Zoy as well and I admire her respect and care too. I don't know why the office received such a low rating but with any large office there will be some longer wait times. I'm okay with longer wait times as long as the care is outstanding And that is what we've always received. All three of my children go here and we are 100% satisfied. read more

The doctors are good, but the staffs are awful. They mess up with appointments, are rude and disrespectful. They scheduled my son's appointment in the wrong month, and made me wait several hours because of their mistake. They didn't even apologized and said I was lying about my appointment. I explained that I really needed the appointment and the immunizations because we would be traveling in the next day, but they didn't care. I recommend the doctors, but unfortunately they have very bad staffs. read more

THE WORST STAFF !! Nurse was wonderful when I called in about my sick 6 month old baby,but staff are extremely rude. I was forced to choose another pediatrician even without seeing the doctor here because the receptionist was super rude and literally asked me to better stay home when I called to say I maybe just 5 minutes late because of my sick,cranky baby and a late cab! Maybe my mistake too,but managing a sick baby alone is not too easy and u would expect them to at least be softer on u. I didn't even get to see any doctor there even after explaining my whole situation and pleading with her. I have never been treated so badly before. These people don't even deserve a single star read more

This is a very large, busy practice. Getting to the office was always a pain in the neck for me. The office is located in a large,bustling medical building across from Troy Beaumont on the top floor, tucked in the furthest corner--not fun to navigate with a sick child. The nurses are outstanding, the office staff is ok, and some of the doctors are excellent. In my child's time as a patient with this practice, I must have have seen 6 or 7 different doctors (never the same one twice), and all the office visits went smoothly. Unfortunately, there is a different code of conduct between how some doctors behave in person, and how they do on the phone... I need to be able to call my pediatrician when I have concerns about my child's health, and be treated with a little respect. I can't trust a physician who takes their bad day out on a worried mother, and places a child's welfare second. read more

Let me start by acknowledging the fact that I rarely leave a bad review, but with this experience I feel compelled to do so. I had a baby in late December and per the hospital pediatrician I needed to schedule a jaundice check two days after we went home. I called Mali and Mali to set up this appointment and the receptionist immediately told me they are a fully vaccinated office and if I didn't plan to vaccinate this isn't the right practice. Although I plan on vaccinating my child I asked if we could space out the vaccines and the receptionist said that would not be an issue. We took our baby in that day, and see a pediatrician who came recommended to us. She was as sweet as pie upon meeting her - she checked on my son, told us he needed another blood draw to check on his jaundice and then we brought up the fact that we needed to give him his hep b shot that day in office. That's when the sweet physician became aggressive with us. She told us there was a shortage of hep b and that we would have to wait until his 2 month appointment to give him 4 shots (hep b included). We told her we wanted to space out his vaccines and she became irate. She called my husband and I "a high risk family" since I didn't get a tdap and flu shot while pregnant (my Gynecologist said told me half of the office chooses not to get those while pregnant). We leave the office to go down to the lab in the same building to get blood work done. What is more "HIGH RISK" then sending a 2 day old baby into a lab with an overwhelming amount of sick people??? Why do they not draw blood right in their office??? We waited in the waiting room for an hour before my sons blood was taken. We received a call from the pediatrician that his levels were high and needed to go to the hospital urgent. care the following day (New Years day) because they were closed. Let's send a 3 day old baby to the hospital urgent care on New Years Day. Obviously it's a bunch of very sick kids going to the hospital on New Years Day... what is more "high risk" then that? She called me that night, levels were still climbing so we were to call the following day to schedule an appt in their office. I called at 7:30 am per her instruction - they had 3:45pm available and there was an ice storm that day. 3:45 + however long labs took - I felt I was exposing my child to a number of germs I didn't think he should be around. I called another office closer to my house and they had a 10am appt available. I told Mali and Mali that I would send the results over and they called me 5+ times to let me know that they dismissed me as a patient because they must be the primary care physician and I can't go anywhere else per their policy. I received a certified letter today stating the same. Don't go to this office if you want your child to be subjected to "high risk" situations. For example: - well and sick kids use the same rooms - Labs are drawn downstairs and take forever I found a pediatrician closer to my house, everyone I met so far has been incredible. They draw labs IN HOUSE and send them twice to Beaumont per day. They are also okay with spacing out vaccines. They have well rooms and sick rooms. All in all, it was a blessing this happened because I found an office I absolutely love and it's closer to my house and they handle everything in house. read more

Wouldn't take my kids anywhere else. We always see Dr. Vic but recently saw Dr. Preen (unsure if that's how you spell his name). Both were amazing. Sometimes we wait a long time, but it's a doctor's office. It's to be expected. The staff is always very nice and Dr. Vic calms my husband down off his ledge every time. I recommend them to everyone!!!! read more

Amazing doctors, always helpful, caring, and listen to concerns. Great nurses and office staff as well. See them for all 3 of my children since birth of my first son. Love that they can get us in same day and they have late hours available as well! read more

My kids are 11 and 9. Been going to Mali & Mali since day one. Several friends use them too. I've never had a bad experience and have never heard anyone else complain either. All the doctors are very nice and they never make you feel rushed. Never had to wait an excessive amount of time. read more

I wouldn't take my kids anywhere else! I have referred all my friends and family to Dr. Vik, and Dr Zoe. They are the best, treat your kids as if they were their own. I never leave second guessing their diagnosis or treatments. They are highly experienced and knowledgeable in EVERY area! They never disregard our concerns and never rush our appointment. It's hard being a parent with so many things to worry about now a days , but when I leave the office I feel relieved and reassured! I am thankful that my 5 kids have the best Drs. and get the best care possible!!! read more

Doctors are great. Front office staff is most unhelpful. My 3-yr old had a broken eardrum and the front office staff won't give me an appointment for the next 4 days. Don't accept patients for preventive visits or flu shots either, because preventive visits are reimbursed at a much lower rate by insurers. read more

Really Mali and Mali? Called for a well visit for my son and there are no appointments available for 3 weeks? Part of the reason I chose this practice is because of the amount of doctors. Craziness. read more

I had a very bad experience today with Mali and Mali pediatrics and I am no more taking my kids to them. Our appointment with Dr Zoe was at 3:30pm and we called around 3:05 pm and let them know that we will be late (because of I 75 traffic piling up) and ready to reschedule however they didn't trust us and told that they wil take copay and I asked if we come by 3:40ish will that be ok? They said it is fine and were very courteous to me . We reached the office there at 3:48pm and there was a family checking in front of us . By the time my turn came up , the receptionist said she won't take us because we are late and would like to check inside . She went and took 10 mins and came back told yes and we waited until 4:00 and we were called in. once the nurse took vitals of my 1.5 year old and he told my daughter will be getting two shots today . From 4:10pm we waited until 5 pm , my daughter started crying hysterically as the nurse suggested us to leave her in diaper and the ac was on and she was hungry tooo. Nobody cared and my wife went and checked and they said we are trying to accommodate everyone . Around 5:15 Dr.Zoe came and started asking normal routine questions and we were not able to talk as my little one was crying so bad that she couldn't even touch her as she was really hungry ,sad and moreover was in diaper for more than an hr .. we planned only snacks as we never expected a two hr long wait for being 15 mins later with prior call , the routine was quick as she realizes that my daughter is no more cooperative ,my wife apologized for that and told she is cranky as we have been waiting for 1 hr . Immediately Dr Zoe's reaction was that we checked in only by 4:05 which i told we respect everyone's time and we called prior to inform that we are ready to reschedule and also told the we checked in at 3:49.. for that Dr Zoe told that she was notified only 4:05 which I don't think thatz the case . She keep saying she will investigate and I didn't feel that she was showing any sympathy to my 1.5 year old daughter . At the end , while coming out we usually taken our follow up and also discuss abt timing. This time front office said , we can't make any follow ups as the calendar was not open. This clearly indicates that they are not interested in us continuing with them . I respect everyone's time we also were open to reschedule however I felt Dr Zoe was not even cared of my daughter crying for half an hr . Only thing is if we would have been told abt this 1 hr wait we would be happy to reschedule , they didn't do either but made us to wait for 1:15 hrs for being 15 -19 mins late with a prior notice . I don't see Dr Zoe as my babies Dr anymore and moving on ... read more

MALI & MALI PEDIATRICS DOES NOT ACCEPT CASH PATIENTS?!? Are you kidding me? IT'S CASH! I'm not asking you to bill me for services rendered, I am asking for you to schedule an appointment for my child, examine him, diagnose him, render whatever treatment is necessary, and then I will hand you however much CASH is necessary to make you whole. I just had a delightful conversation with a receptionist who was instructed by her office manager to inform me she could not schedule an appointment for my son because we are uninsured self-pay cash patients. We're not new, we are former patients. Each and every time our insurance would allow us to, we would return to this office because we loved it here. I have referred so many moms to this office (even when my children were being seen by another pediatrician), and now I sincerely regret that. Mali & Mali's very own website states "Payment in full is due from self-pay patients at the time of service, unless other arrangements have been made with the billing department." Wait a second, this should apply to me! I HAVE CASH! Oh wait, I guess not... Why?! Is it because Mali & Mali Pediatrics is only interested in juicing your insurance coverage - can't do that with self-pay cash patients!?! Or is it that this office feels that my child is lesser than other children because he is uninsured? Well I'm sorry that my husband and I make more than the income limit for state-funded insurance, yet we don't make enough to afford anything under the ACA coverage! I'm so sorry our son is part of our "in-between"; however, I am even more sorry that you have failed in your duty to help children who need treatment, regardless of insurance or cash self-pay. I'm not looking for anything for free - I'll even hand you the cash before my son walks into the treatment room. I am deeply disappointed in your business practices and frankly, I am so offended by them that I will no longer refer anyone to your office, nor will my family return when our new insurance kicks in. Shame on you Mali & Mali! read more

Our 6 month old had rsv..was checked into troy Beaumont for 5 days and thus doc never even came in ylto see us on hus am rounds. We dropped him immediately. read more

Extremely rude staff. One of the worst I've ever experienced at a doctor's office. I drove 40 minutes and they canceled my appointment because I was 6 minutes late. They also refused to see my when I accidentally left my purse at home with my insurance card in it even though they already had a copy on file (I rushed out because I didn't want them to cancel my appointment again). So two times in a row, I drove 40 minutes out of my way with a 2 year old and got turned away by the awful receptionists. Needless to say I found another Pediatrician. read more

Simply the best. Love all the doctors here. I started bringing my daughter here since she was born almost 5 years ago and since have brought my twins. Great doctors, great bedside manners, these guys are top notch, I have referred countless number of friends to this practice. I wouldn't trust my kids with anyone else! read more