I only had to wait about an hour on a Saturday morning. Very nice staff and doctor. Excellent care…read moreas far as I'm concerned. I would definitely go back. This was the best experience I've had at a walk-in clinic. Sharon U.

This place is no longer a walk in clinic. On every single sign from the front door to THEIR door on…read moreTHEIR unit it still says walk-in clinic.

The largest Canadian-owned healthcare lab, with a convenient bus stop right in front, parking, and…read morea hidden gem of a cafe. This location is not just one of the sites where patients come, it's also the headquarters and laboratory facility.

So much better now that appointments may be booked online for routine lab work. I used to dread…read moregoing to this lab with the wait times often going into the hours whilst patrons were often fasting and getting increasingly dehydrated awaiting their turn. Things have been greatly improved with the new model. The staff are friendlier and the atmosphere is much less frustrating than in previous times. I also am grateful that results can be accessed online in a reasonable amount to time. Generally things are kept clean and tidy.

I wrote a email to the clinic but they are not accepting new patients and don't even have a…read morewaitlist for me as the family physicians are currently full for family practice. However, the clinic did inform me I can walk in in case I need services. The email response time is exceptionally good and prompt. This is a good sign that in terms of administrative functions, it is quite efficient. In respect of the medical services, I have no idea how they are doing until I visit them next time.

Fourth visit Great service…read moreDoctors take time to explain Not busy during day time Good location Paid street parking BUT BEWARE!!! Paper thin walls. I can hear everything next door and two doors down when I came in and there were actually other patients in the other rooms. Don't expect privacy here. The pharmacy attached to it is great too. Very reasonably priced and good service.

Surprisingly this it he first time I've ever been to a walk-in and this experience makes me…read morequestion I want my family doctor. I was referred to here by my family doctor who wasn't available on a weekend. With a short form to fill, and no line up, I was screened with my issue. Soon after the doctor came in, and immediately knew what to give me. Seems to make sense, and straightforward, not sure why my family doctor has dismissed it as something else. It's right beside the Shoppers which is convenient for 'scripts.

I have no axe to grind with walk-in clinics and go to them all the time, but today's experience was…read moresad--waited 2 hours and had to leave without having seen a doctor as I had to go to work. Patients arriving an hour after me were called, and I saw many walk in, fill out their clipboarded forms, see a doctor, and leave--ahead of me. When I checked with the recep, I was told I hadn't been passed over, that there were 2 doctors on duty and I might've been queued in a slower line, that my number was about to be called, etc. At least, the recep did admit she didn't know what was going on with the system and hadn't been keeping track of who came first. Initial estimate they gave me was 30 - 40 minutes. I'm sure the doctors are well-qualified and earnest there, but getting randomly ignored for 2 hours makes it hard to recommend this clinic. Especially when you're in pain, about which I'd made known to the recep.

Well I'm a little upset but it's not today's receptionist fault. I was in here yesterday and they…read morewere great except I needed to come back for one of my tests the next day. So I woke up early to be here for 8am however when I got here they didn't have my test on file. So now an hour later or me trying to get a hold of my doc for the form again , today's reception called the head office and was able to get them to fax my form back to them. Bad thing is I'm waiting here and don't know how much longer it will be bit atleast they try everything possible today to help.

Excellent service!! The lady was so polite, friendly, and helpful. People were coming close to…read moreclosing and she made sure everyone had their tests done before closing and locking up. Not once did she complained but greeted everyone and took care of every person's needs. I highly recommended and will continue going there. The facility has been newly renovated so lots of seating area and really clean. Again highly recommended!

This review marks my 2300th. It is fitting that it's about preparing to travel to the States, which…read moreI haven't done since early March 2020. I originally booked an appointment through Specialty Rx Pharmacy for a COVID-19 antigen test. When I arrived at the pharmacy, I was directed over to Ellesmere Healthcare Centre to check in. I got Joan at reception, who was the sweetest woman. I indicated that I had an appointment at 10:45 am. She found me and asked that I fill out a short form. The last question in a series of five was a trick. Most of the questions had me answer no. The last one asked, "Are you fully vaccinated?" I checked no accidentally. Oops! We got that straightened out. You do need to provide proof that you are you. A passport or driver's licence work. I provided the latter. Done! I had already provided my health card details online, so I didn't need to flash that. It was strange, but I'm guessing that my driver's licence proof reinforced my health card information. She confirmed that I was travelling to the States. You do need to have this antigen test within 72 hours before your departure. She had to think about my situation. I said that it was more like 52 hours. We both chuckled, as she implied that math was not her strong suit. She entered my information into the system. I had added my credit card information online, but her payment system was down. We settled payment at the pharmacy, which was smooth and seamless. When she was ready, we headed over to a medical room. She let me know that I could keep my mask on, but to lower it enough for her to swab both nostrils. She used a swab with a brush tip. She swabbed and it felt like a tickle, but without my bursting out in laughter. It was oddly enjoyable. Who knew?! She let me know that it would take ten minutes for my test result. She said that I could come back in ten minutes. I indicated that I'd wait in the waiting area, which was cool with her. Sure enough, ten minutes later, she had my printed report ready. She had also sent me a digital version of it. She asked that I look over all details to make sure that everything was good. It was. I wished her a great day. She wished me a safe trip. It was such a great experience. This clinic does take patients. It doesn't take walk-in patients, but you can book an appointment to see a doctor. The clinic is clean. The pharmacy and clinic are under one roof without any walls when you are inside. Both businesses have separate entrances. I'm guessing that it's a design trend these days. There is plenty of parking at this plaza. I wish that Chatime were open when I was there. I'll need to come back and check it out, along with the other stores. I'd return here for future antigen tests for travel. The report quality is perfect and it was $39. (429)

Worst front office staff in the world. I've never dealt with such unprofessional staff that talk…read moreover a patient and won't let me get a word in until they're done that 15 second bs disclaimer. Booking is a disaster and doctor's availabilities are two months out sometimes. If I had a choice I'd be switching family doctors. Stay the heck away from Silver Star Medical/Fountain at all costs.

So they moved from their original location at Pacific Mall. Unbeknownst to me, I ended up on a…read morewild goose chase trying to find the place. I learnt that Silver Star Rd, extends to Mcnicoll but there's a gap in between. And they aren't in the plazas across the street from the mall. Instead, it's in a brand new excessively big plaza. Only the bottom floor of the building is occupied by a dental office, pharmacy and this medical centre. A WalkIn begins at 1:15pm on Saturdays. It's basically first come first serve and existing patients (like me) can come and line up for their doctor. Due to my huge detour, I was late and when I got there finally was 1:30pm. There was already 20 people in line, and I had to convince them to tack me on at the end. They also did tell me I'd probably be waiting til 3:30. I was all the way already, oh well. Although brand new, the office seems really unorganized. With 3 ladies, they are trying their best to deal with random patients asking them questions. I guess the benefit might also be to you, as you can sneak in through the line if you get in on their good side, but it's determent to others. Okay , so I had 2+ hours to kill. There were a few lunch places - Chako BBQ, Yummy and some Malaysian Noodle Place. I chose Yummy. They have free wifi. Now, if you have some time to kill, bring your device here, as opposed to the Starbucks across the street which was full of students studying. I left lunch, thinking that I could go to the Foot Massage place and kill another hour. I went in, and it was so sketchy. Dark - and the lady basically chased me out and made sure that I had left by pieaking out the door a 2nd time. Also she says their rate was $40 for half hour and $60 for an hour. What kind of Chinese place has these rates? There's also a Rona across the way if you're inclined to go there. Other than that, you're basically stuck. I went back into the offices, and decided to wait. There were power outlets in various places so I was in hand with Laptop for some distraction. When it was almost my turn, they called me on my cell, which was a nice gesture, but I was already here. I was out of the place by 4:00pm with my medical mission accomplished. Just a lot longer than usual.

I'm confused with this doctor (Jerry Leung). He stands up in the middle of a consult with my…read moredaughter and tells us that he's referring us to his colleague. Then one of the receptionists asked us if we were using our phones and we both answered no. We had our phones out but not in use - we were not even looking at our phones at all. He's abrupt and has the worst bedside manner that I've ever encountered in a doctor. I come from a family of medical practitioners who are specialists in the practice of oncology and Pediatric pulmonology plus a slew of nurses and I know how stressful their job is but this dude is so unprofessional and dismissive. My family doctor just retired and we are just waiting for the patient file transfer to another doctor. I'm thinking it may just be better to go into the emergency room at any hospital compared to this doctor and clinic. I will give 0 star, unfortunately it doesn't have that option. The staff more than makes up for this doctor's bad manners though I don't think OHIP should be charged anything for this dreadful consultation - if you could even call it that.

Not a good walk in clinic. Recommend not to use this clinic…read moreservices. Government should take an action to close this type of walk in clinic which is not serve patience better.

Staff at reception told us to come the next day at 11 for walk in. Then told us there was no walk…read morein & to go elsewhere!

not good staff,, bad mistake to go there,,, the girls at the reception are dismissive and they seem…read morelike they wanna get rid of you not help you,,, the doctors well debatable

Its a busy place, all services. Always greeted with a smile. Usually there is parking, but arrive…read moreearly nonetheless.