Great customer service (and you can get small test samples!). Only real negative is their parking lot & that's not their fault. read more

When you're being lazy and keep scrolling past the review because you know it's going to be a long one....wheeew okay here we go. I started remodeling my condo to get it ready to be a rental. When I first purchased the condo I painted the down stairs in "Greywood" by behr. And the kitchen and downstairs bathroom were both a grey-ish color by behr.....I hated it. Hated it. Hated it. And I knew that it would not attract renters. We aren't even going to get into the upstairs color patterns.....anyways. I started watching property brothers like crazy and became obsessed with light greys! I came across a color called grey owl by Benjamin Moore. It was the perfect grey! I just knew it! So I went to the Benjamin Moore Mallory store in federal way and got a simple. I SCREAMED!! It was literally perfect! Wasn't too glossy or too dull. A couple of weeks later I got up and drove to this Mallory a store. The employees were helpful and so kind! I told them what I needed which was 3 gallons of grey owl. 1 gallon in semi gloss and 2 in eggshell. They also played with my son while we waited and things got pretty adventurous. When my paint was done I paid and we left. I get back to the condo and start painting the upstairs. As I'm painting and it's drying I can't help but notice how glossy it looked, so I stopped painting. I went down stairs and painted a patch of the eggshell gallon I had, right next to the patch from the sample I bought previously. I let it dry and I compared the two. The new gallon was visibly shinier! And the color was off. I waited for the next day and packed all the paint back up and took it back to the store, along with the sample that I brought. I had my son with me during this visit so it could've went 1 of 2 ways. I came in and told them the issue, I gave them the sample and they looked at it under their paint analyzer thingamajig. That's when he told me that the sample was made out of a different color mixture than what they mixed and that's why it looks different than my original sample. Then another employee comes over and tries to tell me "well samples are just for you to get an idea of what the color looks like but they won't be exact" and I told him exactly "that makes no sense. It literally defeats the purpose of a sample". I was done talking with him by then. And it still didn't explain why it was so much more shinier. So they're back there trying to figure it out and I'm irritated as hell. The manager joins in on the conversation and points out that the name brand paint I purchased (ultra sheen) has a higher sheen gloss on theIr egg-shell finish than all of the other name brands. Therefore if I want it to be just like the sample then I would need to purchase the Benjamin Moore paint namebrand. So they swapped it out, tested it, and we were good to go. I Got home and started painting the walls and they were exactly what I wanted! I must point out that not once during that entire ordeal did I receive any type of attitude or unwillingness to help from the employees that were helping me and I truly appreciate them for that. Good store! Good team! For the most part lol no hard feelings read more

Been coming here regularly for years. Staff is always knowledgeable and helpful and gets what I want the first time, no problems. Never had anything I need be out of stock. STORE IS OPEN SUNDAYS until 4pm!! read more

Super friendly & helpful staff. I primarily dealt w Sarah. She was able to help me find my perfect color after multiple trips for various samples. I originally selected colors that while great on paper just looked too pink on my walls and she was able to help me find the perfect peach. Plus she was very informative on helping me pick a primer to go over tobacco stained walls that smelled terrible. I will def return when I'm ready to paint the next room. Lol it might be a while, after that room, I'm beat. read more

The blonde gal that works at this store is BEYOND helpful. She was instantly welcoming in the store, and the perfect balance of available to help but not overbearing. She helped me pick out some sample paint colors, and this woman obviously knew her paint. She had great insight and ideas, and was so pleasant to work with. I would highly recommend this store for someone unsure about what type of paint and/or what color to get! Great sales team. read more