I ordered a quart of paint, gave them the name of the paint, the color was wrong. Before mixing…read morethey informed me they could mix the color . I would not trust this company, at least not this location for paint.

I called to ask about a tiny touch up and Casey actual came right over to help!! As in... came over…read moreto my residence. At no charge, he was so helpful in showing me the trick. Wow! Talk about customer service! We need more goodies like him in the world! Thank you Casey!!

Great customer service (and you can get small test…read moresamples!). Only real negative is their parking lot & that's not their fault.

When you're being lazy and keep scrolling past the review because you know it's going to be a long…read moreone....wheeew okay here we go. I started remodeling my condo to get it ready to be a rental. When I first purchased the condo I painted the down stairs in "Greywood" by behr. And the kitchen and downstairs bathroom were both a grey-ish color by behr.....I hated it. Hated it. Hated it. And I knew that it would not attract renters. We aren't even going to get into the upstairs color patterns.....anyways. I started watching property brothers like crazy and became obsessed with light greys! I came across a color called grey owl by Benjamin Moore. It was the perfect grey! I just knew it! So I went to the Benjamin Moore Mallory store in federal way and got a simple. I SCREAMED!! It was literally perfect! Wasn't too glossy or too dull. A couple of weeks later I got up and drove to this Mallory a store. The employees were helpful and so kind! I told them what I needed which was 3 gallons of grey owl. 1 gallon in semi gloss and 2 in eggshell. They also played with my son while we waited and things got pretty adventurous. When my paint was done I paid and we left. I get back to the condo and start painting the upstairs. As I'm painting and it's drying I can't help but notice how glossy it looked, so I stopped painting. I went down stairs and painted a patch of the eggshell gallon I had, right next to the patch from the sample I bought previously. I let it dry and I compared the two. The new gallon was visibly shinier! And the color was off. I waited for the next day and packed all the paint back up and took it back to the store, along with the sample that I brought. I had my son with me during this visit so it could've went 1 of 2 ways. I came in and told them the issue, I gave them the sample and they looked at it under their paint analyzer thingamajig. That's when he told me that the sample was made out of a different color mixture than what they mixed and that's why it looks different than my original sample. Then another employee comes over and tries to tell me "well samples are just for you to get an idea of what the color looks like but they won't be exact" and I told him exactly "that makes no sense. It literally defeats the purpose of a sample". I was done talking with him by then. And it still didn't explain why it was so much more shinier. So they're back there trying to figure it out and I'm irritated as hell. The manager joins in on the conversation and points out that the name brand paint I purchased (ultra sheen) has a higher sheen gloss on theIr egg-shell finish than all of the other name brands. Therefore if I want it to be just like the sample then I would need to purchase the Benjamin Moore paint namebrand. So they swapped it out, tested it, and we were good to go. I Got home and started painting the walls and they were exactly what I wanted! I must point out that not once during that entire ordeal did I receive any type of attitude or unwillingness to help from the employees that were helping me and I truly appreciate them for that. Good store! Good team! For the most part lol no hard feelings

Chad is the man!!! So very helpful and amazing customer service. I am excited to start my newest…read morepaint project thanks to him!

This is not about the store itself, but the product. The employees were nice…read more We moved into our house in May of this year. We knew we were going to paint right away because the previous owner(flipper) has painted all of the trim TAN! Who does that? Anyways, we started in our bedroom. We began prepping and the paint started PEELING off the trim. In chunks! Immediately I place blame on the contractor, because OBVIOUSLY they hadn't prepped properly. We sanded and sanded and patched and cleaned and primed. We painted using Behr Premium paint and it came out beautifully. Covered in one coat, but we did 2 on everything to be safe. Then, we moved on to our living room. We decided to go with a beautiful blue color. We were told, "you have to use Sherwin-Williams paint if you want a good paint job" so, we did. We bought 2 gallons of Oceanside Blue in matte finish Duration paint. We prepped, primed and started painting. Here is where the trouble begins. The paint is covering SO PATCHY AND UNEVEN. We power through thinking "maybe it's because of the color" so, we let is dry overnight and start again the next morning. It took both gallons of paint to finish the second coat. It was still awful. It was striped and patchy and there were places that looked like we hadn't even done a second coat. We went back to the store and got another gallon of paint. The staff assured us that after a 3rd coat we would be happy with the finish. To be safe, I asked with rollers they recommend and purchased the rollers they suggested. Once home we dug back in and started painting. 3rd coat on and things started improving, but, still needed another coat in places. We moved onto the doors and headed to Sherwin Williams Paint for our FORTH gallon of paint. The doors were prepped (sanded, cleaned, primed) 2 coats of primer and 2 coats of paint and the door looked like garbage. It took 4 coats of paint on the door to get it even. We let the door cure for 2 days(ok. We had to work so it sat there for 2 days waiting for us) Today, we hung the door and guess what?! The paint is coming off! So, we did some research and found that this is common with Duration paint from Sherwin Williams. I looked at My husband and said, "I wonder if the paint they used was also Sherwin Williams and that is why it was peeling off?" He went to the garage and SURE ENOUGH the paint they used was Sherwin Williams Duration. On both interior and exterior (which explains the bubbles and peeling spots outside) I am so angry. I will be complaining to every single place I can think to complain. You don't want to know how much money we have spent. These are the pictures of the progress and peeling chipped paint. So ANGRY

Darin was able to match my paint using a small paint chip perfectly and mixed up a quart quickly…read more Never going to Home Depot again for paint!

Puyallup store has always met my needs with product and service…read more Is every employee as jolly as Santa everyday --No But respectfully either are the customers. I can point out to you what employees are not called Mr. and Miss Happy. But I not going to visit George Burns or Paula Poundstone . For Happy I buy a ticket to a show. For people who know hardware I shop at Mclendon.

3 out of 4 employees that I interacted with today were rude. Customer service, hardware, and the…read morelumber desk. Rude, rude, and rude. Unlikely to visit this store again.

Jeff at Carpet Liquidators in Tacoma is awesome! Patient, kind and honest. He helped us think…read moreoutside the box so we had just the right solution to our situation! I could not be happier with my latest project. Vlad the installer was amazing as well. Prompt, quick and excellent workmanship! He totally cleaned up before leaving. So happy with both!!!

I spent thousands of dollars on new carpet, and the installation has been incredibly disappointing…read more Within just 5 months, the corners of the stairs began fraying, bald spots are appearing, and areas not secured under the floor trim are unraveling. To make matters worse, the wall trim in the room was chipped and damaged during installation. I reached out in early March 2025, and a manager came to inspect the issues. He acknowledged the problems and said someone would return to fix them. That was over two months ago- despite follow-up messages, I've received no response. I've been left with visibly damaged carpet and zero accountability. I feel completely taken advantage of, and the end result looks cheap and unfinished.

I understand that staffing and labor costs are difficult to manage but I'm thinking if a customer…read morecan walk in, and the front desk remains empty for over a minute, maybe either you should close the store or hire more people.

Joe was awesome got me what I needed quickly and even changed my car key battery!! Keep up the…read moregreat work Joe!

Absolutely great service first of all just wanted to say that before I said anything else…read more Now I would like to say the store is pretty small compared to some of the other ones but I have had impeccable service at this place from every single person and one that stands out in my mind is Mr. Christopher bishop that guy has taking care of me every single time I've come in there he's cool he's calm he's collective he's assertive and he knows his stuff. I want to talk to somebody about tools I want to talk to somebody knows what they're doing in every person in there knows what they're talking about!!! Just dropped $350 in there on their parking lot sale couldn't resist!!! What a bargain!!!!!!!! Myself I couldn't of asked for better service and being in service and having to do customer related fixes directly in People's homes I know what it's like to have someone appreciate what you've done for them and when I went to the store not once but twice to return an item and they had a problem with the receipt they still manage to get me what I asked for. I appreciate all the stuff that you guys have done for me I have been shopping at the store for three years now and have not had one single issue that has not been able to be taken care of in one way or another (not to mention I've only had one problem and it was just me being picky) thank you very much for your guys' time and I'll be seeing you again soon!

Went to purchase a replacement 1hp motor. I asked if I could have the box opened to see if the…read moremounts were the same as the old motor. The box did not include mounting plate dimensions. Was told it wasn't a problem by an employee. Proceeded to head to the front to do this with supervision. The gentleman at the front told me this was not allowed. He then informed me there is a 20% restocking fee if the part is incorrect. I checked out harbor freight policy and it seems to be normal to allow customers to see if the part in the box is correct (under supervision of course). Unfortunately I do not recall the name of the employee. He was an older gentleman with a small composition. He did not provide a pleasant shopping experience and seemed to want to make a simple purchase a grievance for me. Didn't seem to care either way if he received my business. Even the fella in line behind me had some raised eye brows.