BJ's is one of those (fewer & fewer) stores where the help actually knows about their products and…read moreand how they can be best used...as well as a roster of recommended painters. I'm increasingly drawn to the "little box" stores.

This is a big thanks to the guys at BJ'S Paint for listening, then walking me through my project…read moreand telling me what I needed, and having everything I needed to get it done. They know what they're talking about because they're not teenagers. Real Customer Service.

I'm confused as to why this store has 5 stars from other reviews. Yes, I will agree that the staff…read moreis knowledgeable. However, this is the most under staffed place I've ever entered. Not only understaffed, but, the staff never acknowledges anyone. I was in last week, there were six people in line and one employee. He was going into great detail with the person at the counter. The people in line were growing highly irritated, they were talking loudly amongst themselves about how awful it always is in there. Not once did the clerk look up and say something like "Hey everyone, I'm all alone and doing my best. I'll be with you as soon as I can" anything would have been better than nothing at all. One person said "See, he must be used to this because he's acting like he can't even hear us". With zero exaggeration, I've been in this store at least six times and it's been the same every time!! At the price of paint and the volume of business, there's no way they can't afford more help. Maybe they don't realize that if they hired one more person, it could greatly increase their bottom line dollars. I really wish I didn't love their paint! Home Depot is next door and always super fast in their paint Dept....Unfortunately, their paint doesn't compare. Ugh!

I needed to touch up my 13 year old front metal door, but didn't want to paint the whole thing. It…read moreis a beautiful door with leaded glass. I had to gouge a small piece of the painted wood door frame and took it in to see if they could match it, I am so pleased because the young man matched it so perfectly that I only had to touch up the spots. It looks brand new again. Good job!!

I found this store with hopes it would save me time on my way home north instead of going to the…read moreone in south Seattle. I was so right. The person who helped me was also kind and funny and educational. The other store I went to did not seem to care much. I have told many people to go here. He also helped me pick out a better color of white for my kitchen and I love it. While I am glad I am done painting for a while, I will go back here for my painting needs, you should try it too. I do wish they still sold the Divine paint collection.

My wife visited this store about 10 days ago to try to get stain to match our current fence. Guy…read morein the store said he could match it but would need a couple days and would contact us. My wife inquired about exterior latex paints and was told about the distribution supply problem and that we might have to wait on this. No problem. She purchased several gallons of undercoat, a couple brushes etc and left. Since then we've heard NADA from this guy or the store. Today, Saturday the 24th of July, I called to inquire about out order and learned this store is not even open on Saturday, and they don't even have a method to leave a message. WOW a new low in customer service at a time when stores should be busting their chops to deliver. I called the Seattle store and they told me it's a corporate policy to close stores on Saturday if the volume is not there! I could expect this type of penny pinching from a Mom and Pop store (and where ARE those Mom and Pop paint stores anyway?), but not from Rodda, which is owned by Cloverdale Paint of Canada - THE LARGEST PAINT manufacturer in Canada. I contacted regional supervisor Brian Tracy, 425-591-4166, by phone today and since he was "not in" I left a message just inquiring about the Lacey Store and that we would no longer be customers. My advice: shop elsewhere!

I went in for help matching my cabinet for color and sheen. At first, we found the perfect color…read morebut the wrong sheen. After 3 visits I was pretty frustrated, but Dylan and Andy came through for me. Andy found the correct sheen and Dylan made sure I did not have to pay for the mistakes. I really appreciated how they took care of me. Even though it was a shaky start it is how you finish that counts and I left feeling taken care of. I will be back for all my painting needs. I especially like this location and all the staff.

Always surprised with how cool Sherman williams employees are. Picked up some paint for my…read moresubcontractor today and Dylan helped me out. Gave great advice and was an all around good dude.

Walked in and asked for a gallon of white exterior paint. She asked me which of two brands I…read morepreferred, and I asked what differences there were. She said not really any. What she didn't tell me was the high PRICE! She gave me the most expensive they had without any indication they were taking me for all I had. Horrible business model.

Korey former job home depot and Thomas Nicholas Fitzpatrick were the most helpful for my wife and…read moreI. They matched the colors perfectly and took time to make sure they were on point! These guys are who you wanna talk too, our house looks great because of their extra time and care. KEEP ON TRUCKIN' BOYS!!!!

I have bought paint here for my last 2 houses. The staff are great at asking questions to guide you…read moreto the best primer and paint for the job, depending on the color, what you are painting on/over (what color, walls, cabinets. etc.) and there are various options depending on your budget. I am always happy with the quality of the paint and the service.

Matched old wall paint perfectly. Great service and prices are way lower than Sherwin Williams.read more

Worked with Richard I believe his name was. Just moved into my house and had a few paint cans left…read morein the garage for me. The label on them was here to this Rodda. I tried all the paints I had and none of them were right. I came in and Richard was able to look up what paint was used for my house. He was easy going and super helpful. Thanks Richard

They was able to match my paint for my job. Only one person working the counter so the wait was…read morelonger then I was expecting but I got what I needed

great selection and service. Fast and speedy mix of our color refill…read more Selection of colors was great

I call to see if they were open for business in Labor Day . But was put on hold for 10 mins to ask…read morea simple question that could of been added to their phone message system. Are you open Labor Day. Last week we went to the Puyallup store and was treated badly. Like they were too good for us. That they didn't need our business. DONE ! Will be switching brands of paint for ever. And I was a home builder for years . You have disappointed me for the last time. Your customer service is below par.