I was in my first car accident one week before Christmas. This body shop was in my insurance company's network, and they had the earliest availability. I ended up here somewhat by default. Right off the bat, I felt warmly welcome by the entire staff. Everyone was incredibly friendly and helpful, and patiently answered all my questions. Because they had been expecting me, they were 100% prepared and ready to serve me the minute I walked in the door. Mike asked me about the accident, and then he and I walked around my vehicle to examine and note the damage. (A rental was immediately provided through my insurance, but Malvern Collision helped organize the pick up and drop off.) The very next day Mike called to inform me that the estimate was done and the parts had been ordered. I was able to view the estimate details on my insurance policy account online. He even took it a step further to find similar decals on Amazon for me, if I was interested in replacing the ones I was losing (that were on my old tailgate). Wow! I was given a target date of Jan 9, but they had everything completed by Dec 31 -- over a week early! They said if I noticed anything wrong, just let them know, and also said their repairs are lifetime guaranteed. The communication throughout the process was excellent, and the customer service I received was top notch. (Note: I can't say whether or not I got a good deal, as I had nothing to compare it to, and it was covered by insurance. In my limited and humble opinion, it SEEMED reasonable, given the amount of work done, and the quality of the labor. For that reason I'm basing this review on everything except cost.) Very positive experience! I hope I never NEED their services in the future, but I would use them again, and absolutely recommend them to anyone in the market for auto body work. read more

If you want the combination of excellent workmanship and customer service, you need to work with Malvern Collision. They beat my expectations in both areas. Frank S. Exton, Pa read more

Malvern collision service is my go-to place for estimates and repair work. I've used them twice now and each time they have been responsive, honest and their work is done in a timely manner. They're highly organized and friendly. read more

I would give these guys an absolute -5 star review!! Absolutely horrible communication, they told me they're reassembling the car last Thursday, so then I call on Monday they tell me all they have to do is clean it and do a walkthrough and they'll have it done by Tuesday Afternoon. I call them on Tuesday and apparently they're reassembling it again? So I don't know what games these people play but I would avoid them and go somewhere else for sure! I don't appreciate the dishonesty Especially when I have no means of transportation. Definitely not going back! At this point I'd have been better off doing it myself which I should have done! read more

A deer came out of nowhere and I tried to swerve out of the way. Unfortunately I clipped it on my passenger side. It pushed in the molding on the bumper and the reflector was broken. I went to Malvern Collision to discuss how to repair it. Mike came out to my car to do an estimate. He said why don't I just try and fix it right now. I was surprised that he just brought it into the shop and fixed everything back in alignment at no charge. Then Mike ordered a new reflector for me to replace the following week. When I got there they quickly fixed it and my car looks great again. Everyone at Malvern Collision are great. Great communication and very helpful. I will definitely use them again in the future if I have any car issues. If you are looking for a place to trust with your car, trust this place. They are awesome. read more

I had the best experience here! I was hugely concerned bringing in my '10 Mini Cooper with front end damage after 2 other local places told me it was likely to be totaled. Mike and the boys at Malvern Collision were great-I told them I desperately wanted to save and fix my car. They really heard me and followed through -even when they realized there was additional damage. Throughout the process, the crew was super helpful & communicative; facilitating payment and a rental through my insurance. I got my car back in less than 2 weeks and i was so impressed, it looks as good as new! Seriously, I can't recommend them enough. It was an overall wonderful experience. read more

Worked with my insurance company and provided great service. Went back for a minor issue and they fixed it with a smile and I even got to have home made carrot cheese cake ! Thank you read more

Absolutely fantastic service. They did a wonderful job. They told me it would be done a certain day and they had my car finished and clean. They followed all Covid guidelines and were all masked. They have a number to call when you get to the shop and they come out immediately. They helped me coordinate with my insurance company and made the process seamless. I would highly recommend them. read more

After a storm a large tree branch fell onto the front of my car, damaging the hood and front fender. My insurance recommend Malvern Collision as an option -- and they had my car back to me in 8 days, looking good as new. I'm very happy with the customer service that was provided as well and would recommend them to anyone looking for auto body work. read more

Malvern Collision was hired by State Farm to repair a car that had been rear - ended. The car had sensors in the rear bumper. Before the accident they worked perfectly. Malvern Collision repaired everything properly - except the rear bumper sensors. They now beep randomly when the car is in reverse, even when there is nothing behind the car. THE SENSORS NO LONGER WORKED. I took the car to the Malvern Collision's owner, Andy. He insisted that the sensors worked and, if I had a problem, to take it up with the insurance company. A different mechanic verified that the sensors were not working properly. When I took the car back to Andy, he refused to let me show him what was wrong or to even discuss the problem. "I'm trying to be cordial", he said walking away. "Take it up with State Farm." Avoid Malvern Collision. read more

I wouldn't take a car back to Malvern Collision, as I don't feel that their work is as good as other shops. I had some bodywork done here in 2001. The only place on my car with peeling paint is where they did their work and it's been peeling for years. Older bodywork/paint from a different shop still looks excellent. read more

Everyone there is really nice and helpful, especially Andy. After a bad experience with another local shop recommended by StateFarm I am finally satisfied with my repairs. I highly recommend them for any collision repair. If I ever need repairs again Malvern Collision will be my shop! read more

I highly recommend taking your car for service here! I got into a fender bender a few weeks back and they did an awesome job repairing my car. They even cleaned the inside and outside of my car as well. My car looked almost brand new when I picked it up! The staff is super friendly which is also a big plus. read more

They have trust issue. Quoted a new part and did not use it. But charged for it. Caught them on the spot since i recognized the old part was still on after the work done! read more

Andy and his team at Malvern Collision have been our "go to" body shop for at least 15 years. Everything to rust mitigation to matching paint for touch-ups, to major body and bumper work, they complete each job with precision. Great customer service as well. read more

Had a great experience at Malvern Collision! I have had many unexpected bills lately (husband had surgery and dog had double knee replacement in the same month) and they really worked with me to get the best price and still do a really great job. Andy was really nice and so was the rest of the staff. If you want a place that will fix your car and won't charge you an arm and a leg look no further!! read more

I took my care there for an estimate. The guy was nice enough but since then, I've called 4 separate times for the actual quote and they keep telling me it will be sent but it never arrives. Today, I called for the last time and they assured me that it would be send today but didn't care to ask for my contact information so clearly, they're blowing me off. I wasted an afternoon on this place. read more

The staff at Malvern Collision is friendly and helpful. They kept me updated on the status of my car throughout the process, and their work is beautiful. read more

This place is a fraud! They repair parts that they write estimates to replace and bill your insurance company for the new parts and keep the extra money in their pockets. Cars are "thrown together" to get out the door. This place is on concerned with volume. If you want quality work done, go somewhere else. read more

If I said that I was "happy" with the work they did, that would be an understatement! My car looks great after being in a small accident. They exceeded all of my expectations in many ways! From coordinating my rental car, insurance payment, keeping me informed throughout the repair process and the delivery of my car back to my driveway, Malvern was perfect! Thanks Andy, Joe and the rest of the guys at Malvern. read more

I took my Toyota Camry there and was happily suprised to learn that they've been doing the collision work for my Toyota dealer for twenty years. The staff was friendly and answered the million questions I had about insurance. When I got the car back, I couldn't tell that it had ever been in an accident. If I'm unlucky enough to need repairs in the future, I wouldn't hesitate to take it back to Malvern. read more

After a frustrating accident, I was not looking forward to the repair process. The people at Malvern Collision made my experience painless. They dealt with the insurance company on my behalf, repaired my car quickly and gave my car back to me looking better than when I gave it to them. I can't recommend them highly enough. read more

Worst company ever! They lie to you about everything!!!! Told us it would take no more then a business day to fix our car, 3 weeks later they STILL had the car. Each time ,we had to contact them to find out updates, no communications from them at all!!!! I would give them 0 stars if possible, STAY FAR FAR AWAY FROM THIS COMPANY!!!!! read more