So, giving bison another chance. We had an incident where they left our roof over my…read morefather-in-law's apartment and tarped for 2 days. On the second day we tried to get hold of people and everyone was unavailable. We have been told they were going to come back to tarpot that day but they did not. Early this morning we heard from the head contractor who had been out of town. He was very upset about the situation. He said that that was not their policy. That they had a requirement that everything be covered before people went home for the day. As a result of the issue, they are intending to compensate us in some fashion. The biggest thing is that the house is covered now. They have almost completed the roof and said they will be back on Monday. At this time I am satisfied with what they're doing, will update this review at the end of the contract.

To future customers, be warned! Everything started out great with the inspection and quote. Then we…read moreagreed to the start date and time. The start time was from 10:00-11:00am. On the day of the scheduled service 11:30 came and no service technician or phone call. I called the production manager and he was baffled as to why his employee wasn't at my residence. He called the employee and then informed me the employee had an issue and he wasn't able to come out on that scheduled time. I said I understood and we agreed for him to come out the next day at 7:30am. Once again, on the day of agreed upon service 8:00 came and again no technician. I called the company and expressed my dissatisfaction with the service. The employee finally showed up at 8:36am. We discussed what was supposed to be done and he wasn't very clear on what needed to be done and asked me how I wanted it to be fixed. I informed him I know nothing about fixing roofs and told him I would print off a copy of the quote of what was to be fixed. I went to the computer and printed the quote. When I returned outside to give it to the technician, he was gone. He did not tell me anything, and just left. At which time the CEO of the company called me to discuss the issue. I explained to him what had happened and he agreed the production manager should not have given specific times due to the nature of the roofing business. The CEO said he was going to get to the bottom of the matter. When I asked to be compensated for my time and money. He replied they're not a non-profit business. I informed him I wasn't asking for a free service. However, if he understood good customer service, at least ask, "How can we make this right?" Possibly offer 10% off of the cost. By this point I was frustrated with the conversation and attempted to end it. He then tried to explain how he was a 42 / year / old male and he demanded that I showed him respect the same way he showed me respect. I then explained to him how customer service worked. I inquired about a refund of the deposit and I would take my business elsewhere. He states they don't refund the deposit once the work commences. I said fine, do the work and the conversation was over. I ended the phone call at that time. So, by all means if you want a headache, poor customer service, and late/no-show technicians. Then use this company. So disappointed!

Ruben and his crew are amazing. This is the second time I've called them out over the years…read more (Totally different part of my roof each time.) They fixed the issue quickly. Top notch service and repair. When it eventually comes time to get a new roof they will be my first call. Highly recommend.

Rueben and his crew did our roof about five years ago. We were very happy with the service at the…read moretime and recently had concerns due to all the recent storms. They were able to schedule us quickly and take a look the same week. With minor damage he was able to show us a product we can use to patch ourselves would definitely recommend using the for quality and service, as first time home buyers we were grateful for his knowledge sharing and expertise! 10 out of 10 recommend!

We HIGHLY recommend Premier Roofing!…read more This winter our home incurred hail damage, and Premier Roofing helped us thru every step of the process -- including inspections, insurance claims and understanding our roofing options -- while always being professional, friendly and courteous. The installation team was also fantastic -- efficient and organized all the way. Our new roof looks AMAZING, and the property is spotless - you cannot even tell the installers were here. Premier Roofing made the entire process simple. They do GREAT work - give them a call - you won't be sorry!!

Very, very impressed with Premier Roofing! I happened to look up at my roof yesterday and notice…read moresomething just looked around a vent so popped into the attic so find out I had an open air view of the sky!!! The vent had completely blown off and my house was open to the elements. I called Premier and the gentleman that answered was professional, quick to identify the issue, give us a price and was able to send someone out the next day. When they realized that they could not try the part until Monday they still came out and patched up the roof to protect our home and were in contact about who to expect and what time. Excellent service, lovely people and I would not hesitate to recommend or use again. Thanks

I can not begin to tell you how much I appreciate the work he and his team have done for me. After…read moredealing with a lot of people, it was sooo refreshing to meet someone that is honest dependable and starts and ends on time. I 100% recommend JR Guerrero roofing you won't be disappointed.

Jr Guerrero Roofing does amazing great quality work in a timely manner at a reasonable price. I…read morerecommend this company for all your roofing needs! As a woman in my 60's you always fear being taken advantage of, Robert and this company are honest & trust worthy. Thank you again!

An update...Dolan Roofing did another outstanding job in replacing our roof which received hail…read moredamage in April 2024. This is our second roof replacement with Dolan Roofing as we would not think of going with another roofing business. Johnny and Brandy have a professional, honest and reliable business which is managed in a very homeowner friendly manner. We were again kept informed of what was going to be done, how it was to done and when. All work was completed in a seamless manner. The work crews were very responsible as all plants and other items near the home were carefully covered while the job was being completed. The cleaningcrew did an excellent job and all looked back in place. Again, the expert office personnel took care of any and all insurance paperwork. This is a big plus since today even more documentation is required by insurance companies before any payment or reimbursement is made. We highly recommend Dolan Roofing to anyone who is in search of a roof replacement. The other many positive reviews speak for themselves.

Once the owner sold the job he never came back to the job until they were done. Lack of…read morecommunication was the way they run the company. If it weren't for MIKE D I would have been unsure of what was going on and when things were getting done. He even kept in touch with me while he went on vacation. MIKE D was the only professional at the job. I would not recommend this company

We had a crazy windstorm blow through San Antonio which loosened a bit of our aluminum fascia near…read morethe peak of our roof. I contacted Bondoc Roofing and asked them to come out to discern if the damage was within their scope of repair. While here, they also evaluated our roof. Despite being fairly new, they discovered a few loose shingles, some vents that were improperly installed and not booted, and a portion of our gutter system that needed cleaning and a leaf guard installation. Bondoc was able to repair all these issues to perfection, but it was not just that they did a good job that was impressive. Owner, Michael Osinskie, is clearly a man that has thought about delivering a top-notch consumer experience. Every staff member that I interacted with from Kylie to Dylan, Rovy and more were infectiously positive, caring and delivered a highly professional experience. They provided me with a polished portfolio at their initial visit, along with high resolution photos of the problem areas mentioned above. They have a very nice app for both Google and iOS to view project status, photos, communication and more. They also offer a Rewards Program. The 'Before & After' photos provided at the job's completion were satisfying to review. Their quality workmanship, neatness and thoroughly performed repairs gave me immense peace of mind. Add to all of this, they were timely...no long waits! And, extremely affordable. What more is there to say? Bondoc Roofing is clearly at the top of their game and more than worthy of their stellar reviews. Thank you, Sincerely! Update - 5/9/2021. We had solar panels installed in late February, about a week after Bondoc's fantastic roof tune-up. Sadly, we developed a leak at one of the panel installation sites which became apparent when water burst through our ceiling this past Thursday night after an intense storm. This was no fault of Bondoc's and most likely occurred during the panel installation process. The solar company's damages team was off site responding to emergency needs out of state, and would not be able to make the repair before the following week. With more inclement weather forecasted over the weekend, I reached out to Bondoc again. These lovely people treated me like family, and came to my immediate rescue. Dylan squeezed me in to their already tight same-day schedule, took photos of the damage, and covered the affected area which, again, gave me tremendous peace of mind. This amazing team truly cares about their clients and makes every effort to care for their needs. I'll never look elsewhere for a roofing company. They have my business for life. Beyond grateful. Thank you, sincerely!!

I had a leak over my front porch. Bondoc roofers came and fixed a caulking issue. Hopefully this…read moreworks and I believe that it will. It's much appreciated. Thank you!

Martin with Kresta Roofing was honest and compassionate with handling my elderly father's insurance…read morepolicy and out-of-pocket expenses. After several attempted scams from other roofing companies, Martin listened and gave honest guidance and direction. He took great care of my dad and communicated regularly with me since I live 2 hours away. He sent photos of the work and kept me in the loop every step of the way. He gave us a great price and his team did an excellent job!

After hail storm damage my shutters still were not painted correctly! It appears that painting…read moreand screen replacement are not their speciality. I'll be shelling out $$ to have my shutters painted correct or replaced with better quality not the cheap plastic car£ they used.

Eddie and his team were Fantastic! Communicated ahead of…read moretime, showed up exactly when they were scheduled and went above and beyond to fix my roof. They were all professional, polite, and respectful. I highly recommend them!!

I had an extremely frustrating experience with this roofing company, spanning over 15 months with…read moremultiple issues, mismanagement, and lack of accountability. Here's a breakdown of my experience: Kevin Plumb (Sales Representative) - 9/25/23 to 1/18/24 - Kevin was fired while handling my case, which led to my project being prematurely closed without my knowledge. - I attempted to contact **both Kevin and the office for months** with no response. Eventually, I had to reach out to their Austin office, which helped reconnect me with someone from their San Antonio office. - My case was reopened and reassigned to Jasmin after it had been improperly closed. - Kevin instigated fraudulent claims, promising greater insurance returns for non-fixable items. - He also promised interior roofing repairs for structural damage, which never materialized. Jasmyn (Project Manager) - Unreliable: She scheduled meetings but did not show up. - Poor communication: Would text saying she'd call back but never followed through. - Failed scheduling: Set up work appointments for crews that never arrived. - Team left materials outside my house for months, creating an eyesore. - Gutters were incorrectly installed under her supervision, requiring reinstallation along with fascia board replacement. - Dragged the project for 10 months without completing it. - Repeatedly claimed to have submitted insurance requests for missing items but never actually did. - Did complete work on my backyard shed, but overall, the project was heavily delayed. - Despite my proactive efforts, including weekly follow-ups, the project remained stalled. - Ultimately, she ghosted me. Paul Perez (New Production Manager) - I asked what it would take to make my project a priority so it could be finished in November 2024. His response: - "All 36 pending projects are a priority." - Then, he proceeded to ignore mine, closed it out prematurely again, and refunded me the balance instead of completing the work. - Sent yet another new employee to inspect my roof--at this point, every manager had sent someone new for another inspection, causing further delays. - Took an entire year to receive a refund for my overpayment. This company completely mismanaged my project from start to finish, with unprofessional staff, false promises, and severe delays. I had to fight for months to even get responses, and in the end, they failed to complete the work as promised. If you're considering hiring them, stay away unless you want to deal with unreliable reps, ghosting, and financial headaches.