I have lived here for about 2 1/2- 3 years and I have really enjoyed it! Maintenance responds…read morequickly to any requests submitted, the neighborhood is nice, quiet, and clean. There is a great walking trail right behind the complex that I have made great use of. The units are very spacious. The leasing office staff are very nice and helpful- specifically Erika who has handled both of my leases and all of my questions over the years. She is awesome! Although I am moving out, I would definitely recommend this place to anyone who asks.

Erica is so sweet and always is easy to talk to and tries to work with you for the best deals!read more

*BEWARE** First,…read moreupon moving out we have been charged for carpet stains we noted upon move in and were told were "normal wear and tear" and that the carpet would be replaced after we moved out because it was within a year of its life expectancy (we lived there over two years.) Management said they don't care and despite admitting they have the discretionary power to remove these charges in good faith, have refused to do so and been incredibly rude and condescending. So, note that they will lie to you in order to steal from you on the way out, but that's just the beginning of the nightmare that is this neighborhood and how's its managed. Among the issues a prospective tenant should be aware of: --The back parking lot frequently features shady transactions in broad daylight (wouldn't recommend walking there alone at night), as well as people living in their cars. --The place is completely littered with dog poo. --Friends often complained about the smell of drugs from neighboring units, and you'll see the police often responding to domestic issues. Oh and there was the time the FD came around to let us know about someone lighting cars on fire in the parking lot. Not what you expect for the highest rent in Manassas, right? But there's more! The management's response to these types of issues? Community wide emails reminding us of the policies! Register your vehicle, clean up your poop, etc. Did this stop anyone? Of course not. They send the emails to (I guess?) make people feel like something is being done, but nothing is ever actually done. So while we were quiet tenants who followed all community policies (including never even having a charcoal or gas grill which is a prohibition not enforced) and took good care of our property, we are being robbed for the carpet stains we didn't even create while people flagrantly disregard other rules. Moreover, while maintenance is very responsive to requests (head of maintenance is great), the only scheduled maintenance ever done on the interior of the property was a change of air filter. Pest control isn't even regularly performed-- you have to request it once there's already pests. Suffice it to say, Barrington Park/Van Metre doesn't take care of their properties but they'll make you pay for it on the way out. What else? Building fire alarms go off at all hours, little to no notice given for things that affect residents (like the outside of our doors being painted-- no notice), and a parade of shady folks snooping around the neighborhood. This place is a disaster, expensive, and you will be lied to and stolen from by management. BEWARE. Find another place to live!

I would not recommend this Apartment complex at all. These group of ladies in the office are a set…read moreof loon's. They tell you one thing but totally mean something else. Our vehicles were broken into several times at this location. We tried to contact the office and pretty much we were own on our own. We weren't trying to do anything but let the community know what was happening. They attend to want to turn a blind eye and act like nothing is going on at this place. When that is farther from the truth. Was told by a neighbor when we moved in, that our place was a place of a serious, almost deadly domestic situation. These things you should tell new residents, Nope not here. They want tell you anything except that your rent will be going up. We lived her for 9/10 mths. and got a notice on our door that our rent was going up 500. This is not any Ritz Carlton, everything in it is out dated. Our ac ran the entire time we lived there. They would come supposedly fix it but the problem never got solved. Pet Friendly is what they call it, but the place has a dog poop problem. No one picks up their dog poop. So every where you step, is dog poop! So think twice and do some extra shopping, this place is not for you.

The appreciation Valentine's event was so special. I really appreciate the maintenance team, the…read morebearcat driver and whoever's else helps every winter in clearing the snow and ice. The whole lakeside team, leasing office and the maintenance team are A plus that's why I keep renewing my lease since 2016! I've always lived in apartments since I was 17 years old and this is the best yet!!

Lived here for two years and the first couple months were fantastic. The amenities are decent and…read morethe outdoor grounds are beautiful however that's where the pros of this place end. Maintenance issues: since moving in our washer had flooded the entire bathroom 4 of 5 times and stopped working mid cycle so many times they had to give us a new one after about a year and a half of being there. The new dryer they gave us began smoking and almost caught fire on one occasion. Our roof in the bathroom leaked during a rainstorm which they told me was due to the vents on the outside not being properly maintained. We had a huge hole in our ceiling due to our upstairs neighbors which they couldn't fix for days due to the upstairs neighbors having an extra lock and refusing to open the door. We had so much water damage that caused mold all over the apartment because they just patched it up without actually fixing the moisture. UNSAFE- there was all types of sketchy people hanging around, people got their cars broken into, packages stolen, drug deals happening out in the open. I had to call the police several times on my neighbors for getting into domestic fights at all hours of the morning with a female screaming for help. After i brought this along with the other excessive noise concerns management did absolutely nothing. The "courtesy" officer is a joke and does not enforce noise at all. There was multiple times when many police were called to the complex one time an officer told me there was someone with a rifle threatening someone in their apartment For the price they're asking the apartments are ridiculously old and run down. There are MUCH better apartments for less money within ten minutes of here . Don't waste your money here

Just moved here last month. So far I really enjoy this apartment. Neighbors are nice and quiet…read more Staff in the front office is friendly and helpful. Thank you to Michael for helping us with all of our question when we were moving in.

Very rude staff and overpriced for the area. The complex has no updates and management team is non…read morecompliant and disrespectful

Love living here! Just signed our 4th lease. Crystal in the office is just as nice as can be. If I…read moreneed anything, she always is willing to help. And Rodney the maintenance man, is superman! He keeps the building and grounds so nice. As for the noise, yes you can hear neighbors sometimes. But, if you are used to apartment living you always hear your neighbors. As long as everyone respects each other and the noise level, then we all can get along. Rent goes up a tiny bit each year but nothing to where we say, nope that's too much. I love it here and glad to call ARTENA my home.

lol go in for a tour and leasing agents sit at desk acting as if they don't hear phones or anything.read more

The property management team are always very helpful and they go out of their way to communicate…read morewith residents individually and as a whole to meet everyone's needs. The office has a genuine concern and care to make sure everyone is happy and they are always responsive to residents' messages. I don't think you will find any property management team that is attentive to the resident's experience regardless of the outcome. The aesthetics of the building are always maintained, the apartment units are spacious and very comfortable, and the residents here are generally very polite and friendly. The only negative experience I've encountered were noise disturbances. The building construction in terms of noise reduction is virtually absent which is no fault to Bozzuto since they inherited the building but what is truly most unfortunate is that you may encounter an extremely selfish resident living above you where they have absolutely no concern for stomping, dropping objects, slamming doors/cabinets and dragging furniture daily across the kitchen area floor even during Fairfax County quiet hours. Fortunately the noise from the Fitness Center to neighboring apartments did improve due to consistent efforts by the property management team's repeated communication efforts to residents to be mindful of slamming weights on the machines and floor. Unfortunately, their hands are tied when attempting to resolve noise disturbances generated from a resident's apartment, especially if they are living above you. Again, their well meaning efforts are limited if the resident(s) is too self absorbed and recklessly selfish to show any regard to and respect for other residents and how their indifference has a negative and unhealthy impact on other residents ability and right to live in an apartment where they are able to sleep and enjoy reasonable peacefulness. Nonetheless, I would definitely endorse living in this apartment community because of the exceptional quality level of customer service that the property management team consistently delivers to its residents, the friendliest of the residents, and the aesthetic appeal of the building and apartment units. If a normal noise level is key or most important to you, then this may not be the place for someone with this requirement.

Great place to live if you don't mind being surrounded by dog poop everywhere. People leave their…read moredog poop and management seems incapable and unwilling to enforce the rules or clean up the piles. Walking my dog has become a nightmare between trying to steer him away from the poop and trying to stop myself from puking at the beautiful scenery of old and fresh dog sh*^t. Update: after this post the area seems to have been cleaned up. Thanks you, Christine.

I would not recommend this apartment to renters. Lived there for three until until very recently…read more The property is poorly managed. We got into a dispute with the on site manager about our $250 security deposit refund. She charged us a autopayment fee of $50 even though she was notified in plenty of time that we were terminating that method of payment for the partial last month (one week) that we resided in the unit. We paid by a physical check instead. Eventually, after much back and forth she refunded our money. The apartments are also way overpriced compared to the neighborhood. So avoid renting at the Jefferson at Fair Oaks until they hire someone who knows how to do the job.

Terrible management. Be prepared to have the maintenance crew enter at random times and not respond…read moreto appointments booked through the resident portal app. Be prepared to have your spouse/significant other's car towed if they don't stay in the apartment with you.

I usually prefer to wait until lease renewal or expiry time to review an apartment building because…read moreby then I would have had enough experience of living in a building to be able to give a qualified opinion. But in the case of Emerson, I am making an exception primarily because how much of an improvement it is over the last community we lived in. Both were advertised as luxury apartments, and both looked the part. But whereas our apartment in Station on Silver started falling apart within a few month of moving in, with cracks appearing on walls and the floors so flimsy that just the act of waking would make the cabinets tremble, the sturdy and reliable feel of our apartment at Emerson is a welcome change. The second biggest difference is the staff. While the entire leasing team at station on silver had only one lady who was actually praiseworthy and attentive to tenants while the rest always seemed a little vexed and having to do their jobs, the entire team at Emerson is just phenomenal! I have never experienced such honest leasing agents who were so forthcoming about the status of their apartments. Noise from neighbors had been an issue everywhere we lived and when asked, two separate leasing agents at the emerson made no effort to lie like others and claim that noise would not be an issue. They both told me the honest truth that this is an unavoidable issue in such complexes and they've done their best to insulate each apartment but some noise is to be expected. This honesty won me over and in my experience here so far, I've noticed that the noise problem is actually a lot less of an issue here than previous apartments. Beyond being honest, the team is also extremely helpful, attentive, considerate and proactive. Not to mention friendly and really welcoming anytime you visit them. They are the single biggest reason to move here in comparison to other places, and if you have lived in apartments long enough, you will understand how important a reliable and trustworthy management is. The amenities and apartment features are par for the course for modern luxury apartments with a fantastic gym, plethora of meeting areas, pool, Grills, rooftop, SS appliances, gorgeous wood flooring and cabinetry, soft carpeting and great aesthetics over all. Add to that the breathtaking view of the lake from the apartments along the back of the building and you have a recipe for a great life experience here. It's not devoid of cons however. But luckily, all the cons are so minor that they cant really take anything away from the overall Emerson experience, which is why i still gave them 5*. First of all, the building is a bit of behemoth and navigating it can be confusing and cumbersome to the point where we actually find it easier to drive to the mail room than to walk to it. Secondly, parking is not free and reserved parking is quite expensive. Thirdly, guest access is very archaic compared to modern solutions like butterfly MX being used elsewhere. This perhaps makes the building more secure but at the expense of convenience for tenants and guests alike. Finally, and this pertains to the floorplan we chose so may not be an issue on other floor plans, but the utilization of space isn't as well thought out as it could have been. This leads to some frustration when cooking as the kitchen is needlessly cramped with plenty of unused space around that can't really be utilized any other way. The laundry nook is a great little space which could have been so much more useful if the shelves inside had been placed within actual reach. Loads of closet space is again hampered by nice looking but impractical shelving. However, we have a lovely view of the lake, and even the blue ridge mountains on a clear day, so we find it easy to overlook this little niggles. All in all, you will be hard pressed to find a better place to live in at this price point in NOVA. With easy access to all major roadways and walking distance to loads of shops and restaurants, there really is no reason to not love living here.

Sometimes I feel like this place operates more like a college dorm for 22-year-olds than a…read moresupposedly upscale apartment complex. My car was recently vandalized in the parking garage, TWICE in one week. The garage door was wide open, allowing essentially anyone to walk in, and there was no usable surveillance footage of what happened because there are hardly any cameras. The cameras they do have are these sad little webcam-looking things stuck in one corner of each parking level that barely cover anything. They pride themselves on being a "smoke-free community," but in my experience, complaints were not taken seriously. It wasn't until I recorded a neighbor physically threatening me that meaningful action was taken. The priorities here are honestly bizarre. Apparently there's room in the budget for taco trucks and a dog spa--because, naturally, what an apartment complex really needs is a luxury wellness facility for dogs--but basic security and adequate surveillance? Not so much.