This review is for Londonderry Taxi even though a Manchester Taxi vehicle arrived. I'm not sure if they're the same company but the Manchester Taxi car driver was cordial and professional. I called for a taxi from the exit 5 Boston Express bus terminal in Londonderry to the Manchester Airport, which was only $17. I personally would rather give my hard earned money to a local and efficient taxi company versus a fly-by-night Uber or Lyft driver. I fly in town twice a year and I will most definitely use Londonderry Taxi/ Manchester Taxi service again. read more

I decided to give taxis a try again after two years avoiding them, both Queen City Taxi and Manchester Taxi (MT wasn't as bad as QCT though), due to too many bad experiences. Grimy drivers, aggressive drivers, creepy drivers. But I was reluctant to try uber and lyft, thinking it would just be the same experience. Last time I used Manchester Taxi, the older man, who I think is the owner, allowed the lady driving to go off the books and jump the meter (Kind of funny since she talked crap about you after bro!) But yesterday, I tried calling for a ride. Pretty simple. Gave me the amount the ride would cost, the older man was conducting himself politely as usual over the phone, and I waited. Well, now they don't even bother to show up. Nobody came, we waited for two hours. Half-way through the wait, I tried calling and it went straight to voicemail "Please do not leave a message". I swear it's like a cycle with these drivers. Act like a dirtbag. Get fewer tips and make less money. Act like a dirtbag because of it. Company gets a bad name. Get fewer tips and make less money. Guess it's time to try that uber and lyft stuff! At least they might show up. read more

My wife had a taxi scheduled for this morning at 4:30am to go to Boston Airport. We had confirmed the time and pickup. And they were a no call no show. She ended up missing her flight. We called this business several times and it went to a voicemail that was full. Do not use this company. Completely unreliable. read more

These cabs always smell funny. The drivers are generally pleasant and they know where they're going, but they don't have credit card readers in the cabs. You have to call dispatch yourself and read the card number, expiration date and CVV aloud over the phone. It's also a $10 minimum charge so you'll pay $10 for a $6.20 cab ride. It's 2015, Manchester Taxi, get card readers in your cars. I discovered Uber after the taxi dropped me off at home. If Manchester Taxi and the rest of the city officials want to keep these companies in business, they're going to have to step it up to compete with Uber. Much better experience. read more

Usually they're very timely, but I would call in advance, not 10 minutes before you need to leave, because occasionally when they're late, they're pretty damn late. My partner takes the taxi every Sunday morning to work with no issue and they charge him a decent price. However, one time when we went to the grocery store and it started pouring, they quoted us 10 minutes- and 20 minutes later, we called again, they said they just sent the driver out and it would be an additional 15 minutes. They didn't even meet that deadline either. So after a few calls and 45 minutes of us waiting, the driver finally rolled up, and gave no explanation or apology, and seemed to be in a hostile/bad mood. I am hesitant to call again after that, but considering they are one of the cheapest taxis around, my partner still uses them. If I find a company better I would personally switch in a heartbeat. read more

I've used this service several times and it was ok. Most of the time the wait was around the time they said. However a couple of times if it was different drivers I was quoted to different prices. Ask when you book. Today was ridiculous over an hour wait and when I called and asked how much longer he said he didn't know. When a cab finally pulled up to drop someone off and I got in the women said she didn't know she was supposed to pick anyone up and was very rude. It's 2022 and still don't take debit or credit yet the women had no change. "ARE THEY KIDDING" Drivers smoke in cabs and the smell makes me sick. Problem is they are the only taxi in manchester and there making money no matter what and owner just doesn't care. I'm Going to look into Uber or Lyft read more

Needed a taxi on a Sunday. Called and the cab was there in less than 15 minutes. The dispatcher called me back to let us know when our cab had arrived. Our driver, Gary, was excellent and worked with us when we had to stop @ an ATM for cash (their card processing machine had just gone down) and again @ our destination, making sure we would not be stranded before he left us there. If I need a cab again it will be Manchester Taxi that I will call. read more

Horrible company, driver hung up on me saying you are not a regular. No kidding but thanks for promoting your company, he could have just said there is a wait. I will tell everyone I know in Manchester what horrible company read more

Random manchester taxi driver jumped out of their car, as well as the passenger and PHYSICALLY ASSAULTED ME (a complete stranger) because they thought i had "run my mouth" when asking if they were ok, since they were stopped at a green light for 3 cycles.. read more

Called a cab waited an hour. Tired calling the company back no answer multiple times. Seriously don't use them!!!!

This company just plan sucks. My roommate and I were in north Merrimack and needed a ride 17 miles away back to Manchester. We called them ahead to make sure we get a cab. Called at 10pm to get a cab at 11:30pm, dispatcher says "no problem." 11:40 comes around, we call back and the dispatcher clams that he tried calling us back and got no answer because he thought we were joking around about needing a ride (there are no misses calls in the phone) tells us it will be 20 minutes. After 25 minutes calls and says 15 minutes. Pathetic, ended up going with Queen City cab, though they actually sent someone, they weren't much better. All in all we waited 3 hours. read more

Used to reccommend, as I work on Elm Street... never again! Hour and a half wait for a taxi? dispatch who lies on the phone, makes fun of you and is super rude when you're nothing but polite and curtious about where you are and where you need to go? I wouldn't let anyone talk to me the way these people talked to me and snarled at me and hung up on me. Guys, I'm a pregnant woman just trying to get home from work. Sorry if you had a bad day, maybe stay out of work where you have to interact with people when you're going to dump all over them for calling you. I'll be sending all my business to a different company, see ya. read more

There service doesn't even deserve a 1 star! The dispatcher's work ethic is terrible! I can't believe how rude she is... The dispatcher hung up on my wife 2 times and my wife is a very polite and easy going person so she definitely did not deserve to be hung up on. There cabs smell like smoke and are in disrepair and they are aways late. They purposely picked my wife up late and actually talked about it over the radio while she was in the car. Absolutely terrible customer service. I don't know what happened but this company is going downhill fast. I will not be using them again nor will my wife. read more

Dont use this company! They are fraudsters. When I called to be picked up, I was quoted $2 per mile. I live 17.2 miles away, so not too difficult to do the math on that. About $34. After I was in the car and on the highway, they told me the price would be $60 to get me to my house. Complete scam. I made the driver pull over and let me out. Even thought it was 20 degrees out, I didnt care. They just completely lied. I called another cab company and they got me home for around the $2 per mile cost. read more

I reserved a few days in advance. It was very handy! The cab driver showed up on time. We were a couple minutes late and he didn't even charge us for his time. Then he dropped us off, very polite. The driver that picked us up was very nice and tolerant of our status! Dropped us off and thanked us, just as I would have expected. I was very pleased with this company and I plan to use them again! Simply being able to make a reservation is a good enough reason!! Thank you so much!! read more

My wife and a few of her friends went out for a night on the town the weekend of her 33rd birthday. We had some drinks and had planned on taking a taxi home to be responsible and safe. My wife called Manchester Taxi to get cab ride home for us and they asked "Where are you headed" she replied "To Candia just outside Manchester" the dispatcher then told her "GOOD LUCK LADY" and hung up the phone!!! We were stranded in downtown Manchester in the middle of a snow storm at 2:00AM. Seriously don't do business with this company!!!! read more

1 star is being generous. I called them asking for a ride and they took an hour. Tried calling with no response. I have also had encounters at the office and they are extremely rude. Please never call these terrible people. I have never left a Yelp message but they deserve it. read more

NEVER EVER AGAIN! Ordered a taxi from one hotel in Manchester NH to another in Manchester NH. The woman driver was rude and the vehicle was dirty, foul smelling and full of rattling. She literally drove over 15 miles the long way around. The meter registered 30 dollars and she turned it off! (Here I assumed she was being kind!) After our arrival I Googled and Mapquest our route and learned she "F-----" us good! At one point we were literally 3 miles from destination and she purposely went the long way... We even tipped her 5 dollars! I will be contacting the NH Consumer Protection Bureau and any other department who handles FRAUD! read more

Manchester Taxi Dispatch 603-623-2222 is as good as any service you can call in the city. As all Taxi Cabs they can be a bit quicker or sometimes a bit slower. The main difference is they are more friendly and are never rude on the phone I enjoy my time with the Drivers and A lot of people dont call and give themselves enough time i think that may be common. read more

I drove with a girl last Wednesday 3 times, and today 1 time....watch out...She overcharged me for every single trip. I took another taxi on my way back home, same trip/same distance, cost me only 8$ with her it cost me 15$ witho out tip...Watch out... read more

I have used or attempted to use their services twice in the last few months, and both times have had worse than terrible experiences. Both times they quoted me around 10-15 minutes. Both times they were egregiously late, and didn't call me either time to let me know. The first time I waited around an hour and a half. The second time after 45 minutes and calling twice to get another time update, I said very politely and professionally: Just so you know this is the second time you have been ridiculously late and if not to be rude but I'm going to need to call another service as I couldn't wait any l longer unfortunately." The dispatcher's response was telling at me: " Then call another taxi we don't want your business!" And then immediately hung up on me. I wish I could give this company a negative star rating as they are always extremely late and today rude + beyond unprofessional. Don't call them, as I can assure you, you too will have a horrible experience! read more

I called 1 week prior to needing a taxi. Called Manchester Taxi. I spoke to a gentleman who took my information and confirmed the arrangements that his taxi would be be at my home at 4:30am for 2 adults with luggage with travel to Manchester Regional Airport on Sept 29, 2016. A few days later, we were informed that we had to be at the airport 15 minutes sooner. I called Manchester Taxi, informed them of the change and he said a cab would be at my house at 4:00:am. On the day of pickup, we waited and called the taxi to find out where our cab was and the gentleman who answered said he knew of NO pickups for us was scheduled. Luckily, we were able to get transported by other means. Think twice about using this taxi service for anything important. I won't call them ever again. Very disappointed with their lack of professionalism. read more

I thought they were supposed to have a meter on rather than just guess or make up a price. He commented "I have to see how far it is so I know what to charge you. Isn't that what meters are for? read more

Don't call this company if you are looking for a dependable service. They always say be there in ten minutes.. today I waited 50 mins and was late for work. Worst cab service in Manchester area. If i wanted some crackhead to give me a ride I could have paid less money. I have used this company alot and more than half the time they take a while to have some crackhead pick me up. Today is the last time I call them. Simply not worth the aggravation. read more

I used this company several times between mid-2013 and late 2014. They didn't show up too late, they weren't too rude, the cabs weren't in too bad a condition... but still, this company leaves much to be desired. If you have a smart phone and a credit card, there is at least one better alternative for you these days. read more

Had to catch a flight at 1:30, asked for a pickup at 12pm, 12:30pm, still no driver. No one called to say he was delayed. When I called to find out what was going on, they said he was another 20 min away. I said I need to make by 1:30 flight, they said they will try their best, but I should have planned better. Unbelievable. read more

Let me start off with I had been using this taxi service every day for two weeks. I recently got a new job in Bedford and live in Manchester. My husband and I share a car. This taxi was the least expensive, $16 for the fair, rather than the competitors being $20. This morning I was picked up by the owner, an older man. When we got to my work I handed him a twenty and asked for change. "Get out" he said. "Can I have change?". "It's a twenty dollar fair lady." "I have been riding with this company for two weeks and it has been $16 each day." "I don't give a F*** what the other drivers have told you, get the F*** out." After then fighting with him for five minutes, I got my change. He then told me "Don't call this company again, I am the owner." He then peeled off and ran over my foot. Mind you, this was all within ten minutes of me needing to go to work. Spend the extra few dollars. Go with another company. read more

Worst taxi service in Manchester. They gave me a 20 minute wait time. After 2 hours no one shows and they ignored my follow up calls. Use uber. read more

Clean and professional! Liked that they had a flat rate to the airport (25$) and showed up when they said they would.

Called earlier in the day to book a midnight pickup at the exit 5 bus station. Called shortly after midnight to find the dispatcher had no record of the pickup. Offered no apology only asked if I was sure i scheduled it with Manchester taxi. On social media, Manchester Taxi practically begs people to give it a chance as it is under new ownership. I caution riders not to unless you want to be stranded. read more

I was visiting Manchester NH for a few days and took several taxis over a few days with this cab company. Some of the drivers proved to be reliable, polite individuals, apart from a couple of gentlemen who forced me to listen to loud rap music in the cab the whole trip. There is only one tourist attraction in Manchester, the Currier Museum, and the driver I got stuck with from Manchester Taxi didn't even know where it was. I told him the address as soon as I got in the taxi, and he proceeded to rather trust the crosstalk from the radio of several of his colleagues throwing out guesses of what they thought the address was. I had an appointment to see the Frank Lloyd Wright house, and could not be late, Manchester Taxi cannot be relied upon to know even the most basic tourist attractions of their own small town. If you want to get in a taxi that gets lost in a small town, or be forced to listen to gangsta rap at high volume, call this pathetic taxi company. What was a hit and miss experience with Manchester Taxi turned into an all out unacceptable and deplorable customer service joke on the day I was leaving Manchester. I called just as I had every day for the past few days of my stay in Manchester, the number on the card for Manchester Taxi the first driver (who was very good) had given me. I was relatively pleased with the service up to now, and was willing to forgive the driver who got lost on the way to the Currier Museum the day before. I thought I would call this company, and they would promptly send a cab to my hotel just as they had in previous days. I made the mistake of calling on New Year's Day, when I guess the regular, polite, dispatcher who answers the phone was having a day off. Instead, when I called I heard on the other end of the line the terse and indifferent tone of voice of a young woman who said simply 'Taxi'. I asked for a taxi to be sent to my hotel. She said 'no'. I said 'what do you mean, no?'. She told me she was 'joking'. I told her this was a confusing thing to say to Manchester Taxi's customers, the call ended after I was told a taxi would be sent to my hotel. I waited half an hour, no taxi. I was relying on this company to get my to my motor coach connection out of town, and I could not be late. At the half hour mark I called Manchester Taxi back. The same young woman, with the same appalling phone demeanor answered the call. I asked her where the taxi was, and when it would be coming. She brazenly simply hung up on me. I called back. I told her this was no way to treat the company's customers, and that I had never encountered any problems with the phone operators of the company during the rest of my visit to Manchester when I used this company a lot. She hung up. I called back. I asked her why she was being so rude, and 'joking' and wasting my time and that I had to be at my destination to leave town within the hour. I could sense there was something very amiss, something very unusual about this phone operator for Manchester Taxi, as I had spoken to at least two other ladies who dispatch taxis for this company and they were both very professional and helpful. My suspicions were confirmed that this young lady phone operator was not just another employee, who had an incentive to be polite and professional lest she lose her job. I wanted to understand why all of a sudden someone answering the phones at Manchester Taxi felt she could be so downright hostile to the customers and mess them around. I told her I would like to speak to her supervisor. The rude young lady informed me that 'her father owns Manchester Taxi and she can do what she likes'. Ah ha! I now had my answer. It was New Year's Day and the owner of Manchester Taxi had let his entitled little princess of a daughter man the phones, and she obviously felt she had nothing to lose by messing customers around, confusing them, and being outright hostile to them by lying and claiming she was sending out a cab, then purposefully ignoring the request for a cab, and repeatedly hanging up on customers. I got a call back to my cell phone, from a man, her father, the owner of this unprofessional taxi company. He started cursing and verbally abusing me over the phone. He made no attempt to apologize, or let me explain what I had encountered during my fruitless attempt to get his daughter to dispatch a cab to my hotel. I know his name, it is listed in the financial reports the company filed with the state regulators. He threatened me so I have chosen not to name him. A quick search of the state government of New Hampshire business registry for Manchester Taxi shows the company is listed as 'Not In Good Standing', which does not surprise me given the fact they treat their customers like animals. https://www.sos.nh.gov/corporate/soskb/Corp.asp?1041579 Thankfully another cab company in town came to rescue and I got where I needed to go. I urge any visitor to call any of Manchester Taxi's competitors instead of them. read more

"0 stars" - This company is deplorable!! I don't normally write reviews, but felt compelled to do so because of the horrible service this company provides... They attempted to scam the elderly today!! This company changed ownership recently, so the culture apparently has changed. I was in the hair salon today with an elderly woman that used this service on a regular basis. They attempted to double charge her for a round trip- instead of her normal $24. the driver tried to charge her $48. She prepaid her $24. round trip as she knew the fare. When they were supposed to return to pick her up.... She waiting over an hour. The driver was rude, the car was a mess and if the people in the salon were not persistent with calling the service, I believe they would have never came back! I travel quite often and will not use a service that attempts to scam the elderly or anyone. Use UBER or any other service instead!!! Shame on you!!! read more