Even though it's far and few between when a mattress purchase is necessary, one still should go…read morewhere the service is outstanding and the sales crew is friendly and knowledgeable. All of this was found at Mattress Firm Folsom. The hubster and I couldn't understand why there were two within walking distance, so we chose the one with the higher reviews. We were not disappointed. After trying almost all of the TemperPedics, our decision was made. Additionally we bought the adjustable frame and the allergen mattress cover. A sale was occurring as well and that was the clincher for our purchase. Removal of our old mattress and setting up the new made the price even better. Additionally, I would like to add that Justin and Joe were easy to talk with and answered all of our questions. Bravo!

Called to find out information on a product. Turns out they didn't have it which is fine. But the…read morewoman on the phone was pretty rude and condescending. Customer service training needed.

Jerry helped us out looking for our sons bed. He was so knowledgeable and helped us pick the best…read morebed for our son. The customer service received from Jerry was top notch, especially dealing with a wild toddler. Thank you, Jerry, for your time, knowledge, and amazing customer service!!!

Great customer service from Reece and Joshua! Reece took the time to explain the difference in the…read moremattresses we were interested in and considering. We took awhile trying out the different mattresses but he was very patient and helpful with all our questions. He even stayed a little later after store closing to help us out. He did not pressure us in buying anything that evening which we really appreciated. We went home to think about our options since buying a mattress is an investment that is well worth it. I came back in a couple days later and met Joshua the store manager. He was professional and friendly and I informed him that Reece helped us with making our decision the other day. Joshua gave me 1:1 attention and helped me with the purchase. We decided on a Tempurpedic LuxeBreeze and Ergo base which we love so far. Then a couple weeks later, our same mattress and adjustable base went on sale and I called the store. Joshua made the price adjustment over the phone without any hassle. We saved an additional $600+ on our purchase price! We are happy with our purchase and experience with Mattress Firm.

European's pillows are the absolute best! They give you one-on-one attention to help customize the…read moreright pillow for you, based on the type of mattress you have. The pillows are pricey,but totally worth it. I've purchased a total of 3. Game changer.

UPDATE: I do LOVE my mattress I bought at this store, and I…read morereceived EXCELLENT customer service! The salesperson explained in detail to me how each type of latex was made, and I tried beds in the store for quite a while on two occasions. The slat system that I bought at a DIFFERENT store still does not work for me, but it may very well work great for others.

Great service from Franky. She was very knowledgeable and helpful in making in our decision. We…read morewill return!

Staff was nice enough but they refused to help me load a very large wall art into my van that was…read moreparked directly out front in the disabled spot. Told me if I wanted help loading it, that I would have to come back another day when they had warehouse staff. Two perfectly capable men watched me lug it past them in the store then watched me from the store windows as I figured out how to load it in the van myself. Luckily it wasn't heavy, just awkward. One extra set of hands would have made loading it a breeze.

Amazing staff and customer service! Good deals and good products. Shout out to Brandon!read more

I went in to Ashley furniture in Folsom today to look at a chair that I saw online. They ended up…read morenot having the exact chair that I was looking for, but they had other items in the same family of seating so I tested them out and showed them the one I wanted online and was assured they could order it for me. Now for the issue- I want to state that the saleslady that I worked with was super nice and was trying to work with me and her boss- I showed her the chair I was looking at. Online, it came up as 649.00. It wouldn't show that price on her end, it's 799.00. So I show her my phone, on their companies' website, with that price. She goes to her boss, twice, and he will not budge on the price. I was asked if I'd still like to purchase it, and I said no thanks, why would I pay $150 more for the same item...? So I came home, and I have just purchased it at the cheaper price online. Seems pretty lame that they lost a sale because they wouldn't honor the price that their online store shows... I felt bad for the saleslady, I'm assuming she works on commission so she had to lose out on a sale. I purchased a couch at this location about 7 years ago and was super happy with my purchase and the interaction. This time, not so much. Not sure if I'll even bother going in to try and purchase from them again.

I went into Ashley Furniture this week to look at bed frames and headboards since I bought a new…read moreadjustable base and mattress set from another retailer. I couldn't find anything I liked in the store so the salesman said they could order anything I wanted online. The salesman was nice so instead of just ordering myself I had him do it so he would get the sale. He didn't show me the itemized transaction and I was distracted (working from my phone) so I didn't ask to see it; that's my mistake. The frame was delivered 2 days later and it's the wrong frame; the salesman actually ordered the wrong frame and the delivery guys didn't check the order with me before assembling it. They were over an hour past the delivery window, it was the end of the day so I'm sure they just wanted to go home. Since it's been assembled I can't return it so I'm stuck with a frame I do not really like. It's my fault too for not checking but if the salesman or delivery man had bothered to check with me I would have caught it. I'm bummed, I've ordered Ashley furniture for years and never had any issues. This one just happens to be pretty huge,

All I want for Christmas is a good night's sleep:) Who…read moredoesn't! So I already unwrapped my best Christmas present of the season. A brand new Sleep Number bed. And I LOVE it. Good friends were all smiles when telling a group of us over holiday drinks how much they loved their new Sleep Number bed. They were lamenting how they wished they had bought it sooner. Well... that recommendation was good enough for me. The next day I drove over to the Sleep Number store in the Folsom Palladio. Wow. What a nice place. All those beds and pillows were making me sleepy:). Quite the organized and clean store. Lots of lighting too. Customer service was spot on. No icky, pushy sales people. I was approached and asked if I needed assistance but I declined and said I was just looking. Which I was. Gotta check it all out first. Ok... now I have done my homework and I am ready to buy! Sleep Number sales force are professional, answered all my questions and completed appropriate paper work efficiently. My kind of people. Thank you! Delivery day was noneventful. That is a good thing. Everything went smoothly and the guys working were organized and hard working. Removed old bed stuff too. Set it up in no time. Provided a demonstration in everything "sleep number" 101 mechanics and programmed the remote! A shout out to them. All in all a successful experience with a wonderful company and an even better first night's sleep! Good sleep equals great value! Zzzzzzz!

PSA Do not buy a sleep number especially from the folsom…read morelocation at Palladios 1. We were lied to and misinformed about the return policy and fees. We were told that we would be charged a fee of 150 if we changed our mind and wanted to return the bed within the free 90 day sleep tried. ( we were blatantly lied to as there would have not been a sale if we were informed that the pick up fee was 250. So let's do the math here 250 for delivery and Installation and 250 for pick up fees. That is 500 $ , one can buy a very good mattress from Costco for 500 bucks with a hassle free purchase and free delivery and free returns. Its a no brainer. 2 . Customer service sucks at every level. I called the 1800 to schedule return and state my reasons for return which are as follows The mattress is a glorified version of an air mattress with pieces of foam around the inflated mattress to give it structure. The mattress is not even a true queen mattress as its smaller by a few inches its not a true 60 inches wide. Good bye restful sleep as we have been wrestling for space on the sleep number queen bed.we have slept on a queen mattress the past 17 years and never had issues with lack of space. I was informed that they cannot help but I should call the store that I purchased the mattress from ( look at the attached pictures of Mattress) 3. The cornerstone of any good business is good Customer service. We bough our mattress from the folsom location and Dwane was the one who helped us. We were I formed that the pick up charges were the same as the delivery charges. We paid 150 for delivery without Installation. We agree to the purchase of the mattress on the condition that if we had to return the mattress for any reason the pick up fee was just 150. We had an amazing experience with dwane while he was selling us the product. But boy how the tables turned when I called and requested to speak to him to clarify why he had misinformed us about the pick up charges which are actually 250 $ not 150 as we were promised and informed by Dwane during our purchase. I was informed that Dwane was busy with another customer and that I would get a call back in a few minutes. I did not get any call back but I did get a text message ( screen shot shared in pics and videos ) where team folsom acknowledged that they apologize for any miscommunication. I called the store to speak to the manager as the text message I received from them did not resolve the matter in any way. The store manager was rude and curtly hung up the phone on me after informing me that its my responsibility to read the fine print and not rely on what information the sales person gave me during the process of touring the sleep number location at folsom Palladio. Best customer service I have seen in a long time where the customer is penalized for believing every word of the sales person said. Long story short There are better mattresses out there and definitely better customer service and belive me if you are planning on buying a sleep number you will have to deal with customer service pretty often based on how the mattress is going to have issues with the pump, remote, air mattress leaking air, sagging foam etc etc.

I've purchased a sofa recliner combo back in June within a week. It started making noise. They…read morebrought us out a brand new one Here it is, January. The cushions have failedand sit approximately2-3"below center section. You can feel bars coming through in woodwork. Their resolve,is to order cushions. Two replace the existing ones and fix.Whatever issue there is causing it."how do you fix garbage?"it Will take up to a month for them to get the parts,and they will be removing the sofa from my house. For a week to take it to their shop. And that's the story of doing business with this company. I hope it helps

Was in the market for a new couch and after visiting a few stores nearby my family and I decided to…read morestop by American Furniture. We knew what we did and didn't want and in no way were we set on buying at this store. That was until we met Michael. He greeted us with a big smile without coming off as pushy or overbearing. We let Michael know our wants and needs for a couch, this man had an 6th sense and he instantly took us to the couch we ended up purchasing. This couch was big and beautiful. It felt built to last while also comfortable for my family and I. Michael explained the pros of the couch. He showed us all it was capable of and why we would love it. The price on it was more than fair compared to all others in the market. The warranty was what really assured us this was going to be our couch of the future. Purchase was smooth and pain free. Setting up the delivery was fast and we can't wait to enjoy our purchase. I will definitely be back when we are in the market for more house furniture. Thanks to the crew at American Furniture. Michael and Steve were super cool and nice to our family.

So many beautiful displays four bedroom sets, dining room, tables, couches, recliners, and even…read morehand painted pictures are here. The Sales Rep Abraham was busy with a customer. It gave me plenty of time to walk around and try to select which items I liked. You could buy a bedroom set sets or just pieces. The prices were absolutely amazing especially for the quality that you're getting here. Abraham was a very friendly and knowledgeable person. He listened and showed me a few beds available and answered all my questions. There's a recliner that swivels and rocks and made out of corduroy. You're so very comfortable! He also has no interest purchase programs if that interests you. I think this is one of those best kept secrets.

We were pleasantly surprised at the quality we found and the price we paid at Expo. The service was…read moreexcellent and we didn't feel pressured to purchase. All our questions were answered before we chose the right one and we couldn't be happier with our new sofa and loveseat.

The sectional sofa/recliner I bought here is great, but their customer service leaves something to…read morebe desired. When I made my purchase 4 years ago, I was told there would be a "$400 rebate" if I did not have any kind of warranty/repair issues in 4 years. I didn't. When I went into the store to inquire about my rebate I was told that the store itself didn't handle the "rebate" and was given a pamphlet with an 888 number to call. The number I called said I needed to 'go into the store' for this service? After being put on hold, I was given the Customer Service number for the store. The service rep said it was not a cash rebate, it was a Store Credit for $300, not $400. I was given a bit of a runaround, but in the end I got the $300 store credit...

Bought a new recliner setup at their going out of business sale. I was told that if I purchased…read morethis item it would one year warranty from the manufacturer NOT BECKS. Will lo and behold the crappy furniture I bought broke. And when I call I get no help because they're going out of business of course. Anyway good riddance to bad business people and liars and cheats. Probably why they went out of business in the first place.