Even though it's far and few between when a mattress purchase is necessary, one still should go…read morewhere the service is outstanding and the sales crew is friendly and knowledgeable. All of this was found at Mattress Firm Folsom. The hubster and I couldn't understand why there were two within walking distance, so we chose the one with the higher reviews. We were not disappointed. After trying almost all of the TemperPedics, our decision was made. Additionally we bought the adjustable frame and the allergen mattress cover. A sale was occurring as well and that was the clincher for our purchase. Removal of our old mattress and setting up the new made the price even better. Additionally, I would like to add that Justin and Joe were easy to talk with and answered all of our questions. Bravo!

Called to find out information on a product. Turns out they didn't have it which is fine. But the…read morewoman on the phone was pretty rude and condescending. Customer service training needed.

Jerry helped us out looking for our sons bed. He was so knowledgeable and helped us pick the best…read morebed for our son. The customer service received from Jerry was top notch, especially dealing with a wild toddler. Thank you, Jerry, for your time, knowledge, and amazing customer service!!!

Great customer service from Reece and Joshua! Reece took the time to explain the difference in the…read moremattresses we were interested in and considering. We took awhile trying out the different mattresses but he was very patient and helpful with all our questions. He even stayed a little later after store closing to help us out. He did not pressure us in buying anything that evening which we really appreciated. We went home to think about our options since buying a mattress is an investment that is well worth it. I came back in a couple days later and met Joshua the store manager. He was professional and friendly and I informed him that Reece helped us with making our decision the other day. Joshua gave me 1:1 attention and helped me with the purchase. We decided on a Tempurpedic LuxeBreeze and Ergo base which we love so far. Then a couple weeks later, our same mattress and adjustable base went on sale and I called the store. Joshua made the price adjustment over the phone without any hassle. We saved an additional $600+ on our purchase price! We are happy with our purchase and experience with Mattress Firm.

European's pillows are the absolute best! They give you one-on-one attention to help customize the…read moreright pillow for you, based on the type of mattress you have. The pillows are pricey,but totally worth it. I've purchased a total of 3. Game changer.

We purchased a bed and a topper from them because we couldn't find a bed that was comfortable at…read moretheir showroom. We spent more money on a bed from them than we ever have and it still isn't comfortable. It's in our spare bedroom now. Very disappointed.

Great service from Franky. She was very knowledgeable and helpful in making in our decision. We…read morewill return!

Bought our 2nd mattress from this store. Frankie did a great job. She referred us to their 2nd…read morelocation in Placerville where they had in stock the cedar log bed frame we wanted. Delivery was on time again.

Staff was nice enough but they refused to help me load a very large wall art into my van that was…read moreparked directly out front in the disabled spot. Told me if I wanted help loading it, that I would have to come back another day when they had warehouse staff. Two perfectly capable men watched me lug it past them in the store then watched me from the store windows as I figured out how to load it in the van myself. Luckily it wasn't heavy, just awkward. One extra set of hands would have made loading it a breeze.

Amazing staff and customer service! Good deals and good products. Shout out to Brandon!read more

From start to finish I could not have asked for a smoother process. I knew what I wanted and David…read moretook care of me in-store, never tried to upsell me or give me anything I didn't already want. He had me in and out in an hour. Edin and the other delivery guys showed up on time and got the job done quickly. A+.

To be fair, the store presents very nicely and out salesman was very polite. We'd done our research…read morebefore coming and knew the barstools we were interested in. We were told they'd need to be ordered but we'd receive them the next week. Their set-up cost is way too high for a couple of stools, so we went with basic delivery. They confirmed delivery the day before but then called while we were out to dinner and told us that they only had one of two of our stools. We said we'd wait until they had both (we had one completely broken one at home and needed these). The afternoon that we should have orignally gotten the stools, I received several confusing texts asking if I wanted to schedule my delivery. Delivery of what?? After some phone calls, equally confusing, we were told to expect them this week. Well, guess what, the stools come in a box of two. They had our two stools last week but didn't know their own product lines. You can only buy them in twos. We won't be risking doing business with this store ever again. It looks like we are only one of many victims of their mismanagement. The furniture itself requires tools not provided, misaligns in several places, and is just cheaply made DIY furniture so prevalent today.

All I want for Christmas is a good night's sleep:) Who…read moredoesn't! So I already unwrapped my best Christmas present of the season. A brand new Sleep Number bed. And I LOVE it. Good friends were all smiles when telling a group of us over holiday drinks how much they loved their new Sleep Number bed. They were lamenting how they wished they had bought it sooner. Well... that recommendation was good enough for me. The next day I drove over to the Sleep Number store in the Folsom Palladio. Wow. What a nice place. All those beds and pillows were making me sleepy:). Quite the organized and clean store. Lots of lighting too. Customer service was spot on. No icky, pushy sales people. I was approached and asked if I needed assistance but I declined and said I was just looking. Which I was. Gotta check it all out first. Ok... now I have done my homework and I am ready to buy! Sleep Number sales force are professional, answered all my questions and completed appropriate paper work efficiently. My kind of people. Thank you! Delivery day was noneventful. That is a good thing. Everything went smoothly and the guys working were organized and hard working. Removed old bed stuff too. Set it up in no time. Provided a demonstration in everything "sleep number" 101 mechanics and programmed the remote! A shout out to them. All in all a successful experience with a wonderful company and an even better first night's sleep! Good sleep equals great value! Zzzzzzz!

PSA Do not buy a sleep number especially from the folsom…read morelocation at Palladios 1. We were lied to and misinformed about the return policy and fees. We were told that we would be charged a fee of 150 if we changed our mind and wanted to return the bed within the free 90 day sleep tried. ( we were blatantly lied to as there would have not been a sale if we were informed that the pick up fee was 250. So let's do the math here 250 for delivery and Installation and 250 for pick up fees. That is 500 $ , one can buy a very good mattress from Costco for 500 bucks with a hassle free purchase and free delivery and free returns. Its a no brainer. 2 . Customer service sucks at every level. I called the 1800 to schedule return and state my reasons for return which are as follows The mattress is a glorified version of an air mattress with pieces of foam around the inflated mattress to give it structure. The mattress is not even a true queen mattress as its smaller by a few inches its not a true 60 inches wide. Good bye restful sleep as we have been wrestling for space on the sleep number queen bed.we have slept on a queen mattress the past 17 years and never had issues with lack of space. I was informed that they cannot help but I should call the store that I purchased the mattress from ( look at the attached pictures of Mattress) 3. The cornerstone of any good business is good Customer service. We bough our mattress from the folsom location and Dwane was the one who helped us. We were I formed that the pick up charges were the same as the delivery charges. We paid 150 for delivery without Installation. We agree to the purchase of the mattress on the condition that if we had to return the mattress for any reason the pick up fee was just 150. We had an amazing experience with dwane while he was selling us the product. But boy how the tables turned when I called and requested to speak to him to clarify why he had misinformed us about the pick up charges which are actually 250 $ not 150 as we were promised and informed by Dwane during our purchase. I was informed that Dwane was busy with another customer and that I would get a call back in a few minutes. I did not get any call back but I did get a text message ( screen shot shared in pics and videos ) where team folsom acknowledged that they apologize for any miscommunication. I called the store to speak to the manager as the text message I received from them did not resolve the matter in any way. The store manager was rude and curtly hung up the phone on me after informing me that its my responsibility to read the fine print and not rely on what information the sales person gave me during the process of touring the sleep number location at folsom Palladio. Best customer service I have seen in a long time where the customer is penalized for believing every word of the sales person said. Long story short There are better mattresses out there and definitely better customer service and belive me if you are planning on buying a sleep number you will have to deal with customer service pretty often based on how the mattress is going to have issues with the pump, remote, air mattress leaking air, sagging foam etc etc.

Had a very pleasant experience in purchasing furniture for our home. The sales rep Tim Cummings was…read morevery helpful and knowledgeable in helping us select the pieces to match all our needs. Along with the store manager they were able to assist us to purchase all our furniture needs in such away that gave us ways to save us money! Thank You Tim for making this a very pleasant experience! Joe & Laurie 01/20/24

I've purchased a sofa recliner combo back in June within a week. It started making noise. They…read morebrought us out a brand new one Here it is, January. The cushions have failedand sit approximately2-3"below center section. You can feel bars coming through in woodwork. Their resolve,is to order cushions. Two replace the existing ones and fix.Whatever issue there is causing it."how do you fix garbage?"it Will take up to a month for them to get the parts,and they will be removing the sofa from my house. For a week to take it to their shop. And that's the story of doing business with this company. I hope it helps

Been searching for several months for a new sofa set and all of the "big retailers" I looked at had…read morenothing we liked. I decided to stop here Sunday to look around. I was greeted promptly and the gentleman was very helpful but not pushy. He told me if I had any questions to let him know. He was kind enough to check measurements for me on a few of the sofas. I found a set I really liked and the price could not be beat. Went ahead and purchased it and was told delivery would only be 3 days. Today the set was delivered and earlier than expected which was great! The two delivery men were very nice and friendly. They set up our furniture and made sure everything was ok before they left. They also took all of the boxes and stuff away. We tipped them as a thank you for their service and hard work (always tip your delivery drivers) I would not hesitate to purchase furniture from here again. Great quality furniture, prices and outstanding customer service!

So many beautiful displays four bedroom sets, dining room, tables, couches, recliners, and even…read morehand painted pictures are here. The Sales Rep Abraham was busy with a customer. It gave me plenty of time to walk around and try to select which items I liked. You could buy a bedroom set sets or just pieces. The prices were absolutely amazing especially for the quality that you're getting here. Abraham was a very friendly and knowledgeable person. He listened and showed me a few beds available and answered all my questions. There's a recliner that swivels and rocks and made out of corduroy. You're so very comfortable! He also has no interest purchase programs if that interests you. I think this is one of those best kept secrets.

Bought a new recliner setup at their going out of business sale. I was told that if I purchased…read morethis item it would one year warranty from the manufacturer NOT BECKS. Will lo and behold the crappy furniture I bought broke. And when I call I get no help because they're going out of business of course. Anyway good riddance to bad business people and liars and cheats. Probably why they went out of business in the first place.

Went & bought a new bedroom set. Went back two weeks later to purchase a new mattress. I was sold a…read moreSimmons I was told it's an older model mattress but it's been in the warehouse and it's brand new covered. It was just put on the floor. I bought it used it three days then my wife's side had a big dent. She weighs about 135lbs an obvious defect. I called and Becks said there's nothing they can do about it. But they'd return my call most likely with a sorry you're out of luck. In the event they make it right I'll remove or change my post correcting the starts and my opinion. Honesty & integrity to a name is important. Even if they're going out of business. I feel like I got ripped off by a used car salesman.