I came in looking for a guest bed mattress after a disappointing experience at my local mattress firm. Dan helped me find the perfect mattress at the price I wanted and got me an amazing deal. He went above and beyond giving me various options at different price points for me to consider. I was shopping with my almost 4 month old baby so I was pretty nervous about trying to find a mattress by myself, but Dan let me take my time and I never ever felt pressured or rushed. My mattress was delivered same day and when the box spring proved too large for the platform base, Dan personally called me and assured me he would not only provide me with a smaller one to accommodate the bed, but that it would be taken care of the next day. I have the bed all set up and couldn't be happier. The store also has a great selection of headboards, so I'm thinking about coming back in to get one for my own bed. read more

We were greeted and helped by the store manager Dan. He was very knowledgeable and friendly and helped us choosing a mattress in our budget. The mattress we initially chose had got back ordered and we didn't wish to wait that long. Dan was very supportive and helped us get an upgrade and next day shipping ! Excellent customer service. Will definitely go back for other beds mattresses. read more

My boyfriend and I went to Mancini's Friday June 9th and was cordially greeted by Kevin. At 1st I thought this man was just like any other salesman (we've been through a few mattress stores by now) and we wanted to be left alone for a bit to look around. Kevin was VERY respectful and let us do our thing. We jumped on a few mattresses and FELL IN LOVE (finally!) with a Sterns & Foster bed. My boyfriend asked Kevin about the bed and the materials in the mattress. Kevin was VERY knowledgeable and and we were SOLD! He explained about the payments procedures and delivery times also. Kevin has a very personable, great personality! Not pushy whatsoever! We will be coming here in the future for our bedroom furniture needs! :D VERY HAPPY! Denny Latham read more

Bought a bed from this store and I couldn't be happier with it! James made the process so easy and was so awesome with helping us out! The bed is great and the delivery was easy :) read more

Fantastic customer service here! Mike was super friendly and very knowledgeable. He helped us pick out a mattress and made the whole experience easy! read more

Visited August 5th just to inquire on a new bed. Shaun greeted us, very lively and upbeat. Made us feel super comfortable about trying everything we wanted. Explained all functions in detail so we felt confident about making this big purchase. So we ended up getting to me the top of the line Tempur-Pedic. When I got home from work beds were already set up, I believe they were early which was great. Shaun called the next day to see how it went which was greatly appreciated. Love my new bed so far. Love the adjustable frame and the massage. I really love the new bamboo sheets. Thanks Shaun for exceptional service. You made us feel like we were old friends. Sincerely, Sherry Gallo read more

Just purchased a new bed Larry was amazing he is very knowledgeable and made my purchase a breeze . We did have a hiccup with the delivery company which was no fault of Mancinis . Larry and his manager Jim went above and beyond to correct situation. I would definitely purchase from the location again . read more

Just bought our mattress from James. Honestly such a nice guy! From beginning to finish the smoothest fastest transaction ever. He did everything in his power to make us happy. If your searching for a mattress go there. Super clean and excellent customer service! read more

After a horrible experience with Sleeptrain and their non-existent customer service I went over to Mancinis. I was in such back and neck pain from the Sleeptrain bed that part of my face had gone numb due to a pinched nerve I ended up with in my neck. After explaining my situation, the Mancini manager was able to pinpoint my exact pain points WITH OUT me telling her. I tried several beds and she suggest one that when I layed on it immediately relieved my back pain. Pain that I had been in for 8 months!!!! She was so helpful in getting me approved for financing and worked with me on the price as well. While I waited to get approved she gave me a brand new Memory pillow to help with my neck FREE OF CHARGE. It was the first night of sleep that I had in 8 months. 2 days later my bed was delivered. THANK YOU THANK YOU THANK YOU Deserie and Mancini's. For the first time in 8 months I am finally getting sleep. And I can say and tell everyone that I am completely PAIN FREE in both my back AND with the right pillow to support me I have feeling in my face again!!! I have since referred 2 people and they both have purchased and have been just as happy!!! read more

Actually had a much better experience here than at Sleep Train. No pressure, ease at looking at different models and Desiree was quite easy to work with to obtain a great deal. Much better high-end mattress selection than the competitors around! read more

I have being dealing with Mancini's sleepworld for several years. My first dealing was in 2003 when purchased my daughters (now 12&13) Princess Bunkbeds. The service was great! Last year I purchased a new fold out sofa for company and recently the fold out bar broke off in my companies hand!! How embarrassing.. I wrote Mancini's online and the next day Desiree phoned me back.. Not only did I get a new couch, but she went above and beyond to make sure they took the old one and delivered the new one within the week. I recommend them to anyone! But be weary, there's usually only one associate there! But be patient, the wait is worth it. read more

Mancini's in Tracy is great. Jason was incredibly helpful, honest, and full of knowledge! I wasn't necessarily planning on buying a mattress today but the customer service and prices were so good I decided to go ahead and get a new mattress. If you are looking for a new mattress, this is the place to go!! read more

Been in need for a new mattress for quite some time and finally decided to go get one. Made my way to Mancini's where Daniel was very helpful. I have never purchased a mattress myself and right when we got through the door he asked how he could help. After going over sales info and showing a couple mattresses that he felt matched what I was looking for he left to allow me to browse cobfortably checking in a couple times and then quickly went through the close out process. Great service and experience! read more

Great customer service from Larry. No sales pitch, great conversation. Very knowledgeable about product. Delivery was on time. Set up was quick read more

We bought 3 mattresses with very good deal. Me and my brothers are very happy with their purchase.

I bought a bed frame and mattress from here not to long ago. They set it up so that people would come to my house and set my bed up for me. It's been two weeks and I've been noticing how my back is killing me and how my bed seems to be sinking in the middle. So I lifted up my mattress and I noticed the bottom part that holds my bed up, was missing a leg and the boards were bent. I called Mancini's Sleepworld and they sent out a person to come fix it (24 hours later!!!) and the people who got sent out to my house told me that it was the wrong frame for the bed. And that they "were shocked" that whoever set my bed up in the first place didn't say ANYTHING!!! So the guys who came to my house to set up my bed originally, put a COMPLETELY DIFFERENT frame on that wasn't even for my bed!!!! The guys said NOTHING even though the whole frame was missing a bunch of screws, missing a leg and wasn't bolted in correctly. That's why it felt so uncomfortable! I am so disappointed and will NOT be coming back here. read more

Had a very nice experience with Larry at Mancini. Larry listened closely to our wants needs and especially our budget. Larry was patient with my many questions. Thank you Larry. Will be back!! read more

We went here to purchase my son's "big boy" bed. The purchase was a cake walk. Told the saleswoman what we were looking for and were in and out in about 15 mins...and that includes chasing a 3 yr old off their bunk beds. There was a little hiccup that delayed our delivery, but Desiree was quick to jump in and handle our issue. It says alot about a team when there is an issue, they address it and handle it. My husband and I have only purchased 2 beds in our (married) lives and they both came from Mancini's. We'll be back. The delivery team was accommodating to the fact that I commute to the bay and cant be home during the day for delivery. read more

At first I was skeptical about coming here because of the poor ratings. However, I decided to give it a shot. I came inside and I was immediately greated by Daniel. He asked if he could be of assistance and right away he started to ask how I slept, if there was a perference I already wanted, etc. Hands down the best customer service I've received in a long time. On another note, despite the bad reviews showing on yelp theh actually filter most of the positive ratings. To prove it make sure you login and filter all the results you will then see the true ratings and the majority of it being satisfied customers. read more

Me and my husband went to Mancini's shortly after we got married to purchase our first bed together. I was very picky and was probably in there for almost 3hrs making sure I found the right mattress that would work for us ... we had a great lady Desiree helped us she was so patient with us and we needed to come back a few months later and she was more then happy to fix our problem .... I would recommend this place but definitely ask for Desiree she's awesome read more

SHOPPERS BEWARE BE VERY AFRAID! AVOID URSELF THE VERY HIGH PRESSURE TACTICS. Go to Macys, Sears Or ANYWHERE ELSE. IF GETTING BACK A SIMPLE $300 cash deposit is THIS BAD.., IMAGINE HOW HARD IT WILL BE WHEN UR $2000 MATTRESS FAILS!.. Read on....., These r sales people! They dont care about u or ur needs they have a mind set to get ur money at all costs! Truely steal ur money & keep it! I HONESTLY HOPE THIS HELPS EVERYONE, Because WHAT HAPPENED TO US SHOULD NEVER HAVE HAPPENED. THEY HAVE A GOOD CON GOING AT MANCINI's! THEY KEEP UR MONEY & DONT RETURN IT!!! NO MATTER WHAT! NEVER GIVE CASH TO THEM OR BELIEVE THE HYPE THEY SPEW OUT. Here's what happened..,.. We knew we wanted a certain mattress at Costco, but wanted to buy an electric movable head & foot frame. They r expensive, some quiet , some loud. Some have weight specifications & some with limited warranties. So we needed to check out a few places first hand & see the differences ourselves. Mancini's famous last words.... "There's only 1" was repeatedly said by the staff Christina! She couldnt tell us the weight specs & said the warranty was only 1 year & she said Mancinis didnt offer an upgraded warranty at any cost. This scared me? WHY couldnt we buy a better warranty ran thru my mind. Despite it being an $800 frame product? FRAME not wooden headboard or bed or mattress. Just an electric frame, $800 is not cheap & ONLY 1 year? Not good! Also despite us telling her WE KNEW THE MATTRESS WE ALREADY WANTED. She kept pushing for a Sterns & Foster floor model. Nice but no thanks! We'd already did some research on that company & found it USED to b very good now they r just another " bought out" by another company brand & made now with a less quality but once was a good named mattress. She pushed, still! Yet her answers to questions like ....hows the warranty? fell very short of what we needed. Not to mention she spouted out big lies about Costco's warranty & beds to enhance her mattress's. I listened knowing Id already checked out Costco's mattress policies We wanted a bed frame thats ALL WE CAME FOR. We wanted to take one home that night but the 1 year limited warranty scared us so I felt we should check out other mattress stores that are literally across the street or maybe a few department stores? Repeatedly, I told my trusting & determined to go home with something husband, "Its a matteress store they must have more than ONE, its late , it will still b here in the morning"! But she harped on him at the same time that he should leave a deposit..,, without missing a beat! Even as I walked out the door! She gathered real fast that our bed situation at home was AWFUL to say the least. She explained that if he changed his mind on the movable bed frame, the money would still be there to give back the next day!!! SHE ASSURED HIM OF THAT, over & over further drilling in security to him . She NOT once said they dont give cash back! Of course not! If she did, NO ONE WOULD DARE LEAVE MONEY!!! Right..,,. No she said there's nothing to worry about bcuz she would give him a reciept! ITS A MONTH LATER & 3 trips in store with our deposit reciept in hand & NO MONEY. YET SHE DID GIVE US PLENTY OF EXCUSES! "Oh the owners on vacation," "it should be in your mail by NEXT Wednesday" "Mr. Mancini is the only one who can write a check"! SHE NOT ONCE SAID WHEN BEGGING FOR THE DEPOSIT THAT NIGHT WHiLE STUFFING HER FACE FULL OF RAMEN NOODLES FROM BEHIND THE COUNTER..,,,, " if u leave me some of your hard earned dollars, Im going to deposit your money in about 45 minutes & Mancinis does NOT EVER GIVE MONEY BACK, we hold it untill you DO BUY SOMETHING FROM US OR you take the time to take us to court! Which of course u will EVENTUALLY get ur money back but at a great expense so most dont bother & thats why we work hard to get you to give up YOUR money! She of course basically meant kiss ur $300 cash goodbye & ur reciept means nothing to us!! Hopefully it will to a judge! , but she did say on the last visit, NO I CANT GIVE U OUR HEADQUARTERS NUMBER. So think about it people who like us were already tired from lack of a good nights sleep? Do you really want to make it all worse??? After this review they will try real hard to bury it, with family & friends writing in with false things to say but do you really want to spend ur hard earned money at a place Mancini's?? Or risk it even a few months later or a year when ur bed DOESN'T ADD UP to ALL THEY SAID? We bought our mattress at Costco & an awesome movable bed frame at Sleep Train which came with standard double the warranty Mancinis Nightmare offered & we even upgraded it to a 10 year, all for same price of Mancinis. IF getting back a simple $300 deposit 1 DAY LATER is this bad, Imagine how rotten it will b when ur $2000 mattress fails! ITS A BIG PURCHASE DONT BELIEVE THE GARBAGE THEY FEED U AT MANCINI's. read more

My fiance and I have been there and bought things on 3 different occasions and each time has been pleasurable and we've left happy. The guys working there are always super friendly and chatty, they always take extra off the total cost, delivery is always fast, and overall it is a well maintained and clean store. The first time we went in we bought a twin mattress for $100 delivered. The second time we bought a couple of bean bag chairs since we had no living room furniture as our couches hadn't arrived yet and needed something temporarily. They gave us 2 of the large leather bean bag chairs for less then $100 (you know those chairs are pricey). This last time in we purchases a new queen size beautyrest mattress set. It was the last day of their truck load sale, I think we saved about $500 on the set. We've repeated business here because of how friendly they are and the fact that they always give us a good deal! read more

*EDIT: upon our first visit, we had a less than decent experience. But, I have to say that the management at Mancini's really went out of their way to resolve every issue we had with our transaction. They reached out and made us feel like we mattered as customers. I would recommend you shop here. My husband and I visited the store yesterday, at 1:30 pm on a Sunday. There were about 10 customer groups in the store and only two employees working. Surprisingly, with some patience they both did a very decent job at juggling their customer interactions and trying to check back with us. We knew they were busy, but we honestly did not feel ignored. We had reached a decision on the mattress we wanted, but the sticker price was higher than we were willing to pay. We asked the associate (whose card says she is the store manager) for a discount and she said she would make a call for us to see if that were possible. She came back and told us we could have the mattress for $1600. Awesome. This is where things went downhill. The manager did not pay any attention to details as she rung us up. The rest of the interaction was absolutely terrible. We were given a printout with our delivery date and thanked for our business (as if we were done and expected to leave), but my husband had to ask for his card and if we needed to sign a receipt.... She then realized she had not even charged us yet. Oops. So, she charged our card, and gave us an actual receipt, and we left. In the parking lot, my husband noticed the delivery address on the paperwork is incorrect, even though she had asked for our updated address during the time she was scheduling the delivery, so he went back in the store to get that fixed. Again, once he returned to the car, I looked at the receipts, and we were charged $1799 for the mattress, after being told we could have it for $1600. So, AGAIN, my husband went back inside the store to get that fixed. He was told the price override did not go through, and was refunded $100. In the end, we were still charged $100 more than the agreed upon price. I felt lied to. She didn't even seem to bat an eye at it. By the time we FINALLY left, it was 3pm, we had to re-enter the store TWICE to fix mistakes the manager he made on our order, and we were still overcharged by $100. Absolutely terrible customer service. read more

The customer service here is non existent. We came here looking for a kids bunk set. The sales lady had no idea what she was selling, and made faces when we let our kids try out the beds. With the lackluster customer service we were getting, we decided to leave instead. Most of the furniture here looked cheap and pine like. No interest. I had a way better experience at Sleep Train across the street. Even though they didn't have kids furniture, we actually found a great new mattress for my husband and I. Plus the service was totally opposite from what we received at Mancini's, we actually felt like we wanted to buy. read more

We went in a few months ago and looked at beds. We didn't buy one but Dan was there, helpful and informative. We went back last night, got a lot of information from Dan again and since they were having a great sale, we took advantage of the free financing and bought a hybrid bed (coils and gel foam). It was delivered first thing this morning. Its exactly what we wanted and I am looking forward to going to bed tonight! I had a question and called the store and spoke to Dan this morning, got the answer I was looking for and got my bed made. Dan is knowledgeable, let's you talk and does not interrupt and really listens to what you want. Great experience!!! read more

The best mattress store in whole central valley. My wife and I have been returning this store for several times to buy all of our bedding needs. We always left the store satisified and happy. The sales clerk, Mr. Vasqu, really helped us in looking for the best mattress that would fit our preference and also for our budget. He's so nice, friendly, and very understanding with what we're looking for in particular. He's the best. We will surely come back here again in the future. Looking forward for the next business transactions with them. read more

This is my second experience with Mancinis Sleepworld and all I can say is BRAVO! We needed a crib and kids furniture for our newborn. Jason was so helpful. They don't have crib frames but I got a wonderful crib mattress and beautiful new furniture that my son will use until he moves out (hopefully!) And the customer service here is TOP NOTCH. these guys are the nicest group of people i swear! Since they don't have crib frames, Jason went online (without me telling him to) and found all of the stores I can go to nearby and find what I need. He even found the same crib mattress and matched the price for me! I will ALWAYS go to mancinis sleepworld for beds and furniture. And you can bet I'll be back for a couch when I am ready. I love the one by the counter! Thank you mancinis! read more

The customer service of this store and its management is inexcusable. While the 1 star is only for a quality product, their representation is not. Both Christina and Desiree speak to you as if their "doing you a favor". In their words, bending over backwards to offer us a deal. For one, you're in sales, so it is in your best interest to do so. You are not the only mattress store in town. Secondly, do not downplay my request for expecting quality service for what I paid. A customer spending any amount of money should be treated fairly and not with a condescending attitude. Furthermore, I should not have to call to find out that my order IS NOT being delivered on the day it was communicated. As a result of lack of communication by your company. I not only have made accommodations for the day it is supposed to arrive by, but I have to rearrange another whole day due to your mistake. And yet you play it down by insisting you did not promise it by a certain date. Excuse me?! Am I suppose to guess the day it should arrive and not go by what you tell me? I now no longer excuse the fact that in our first delivery, it arrived at 8pm. Well after my delivery timeframe. Lastly, when a customer requests the District Manager, Steve, to return a call that day and your only response is that it takes 24-48 hours for a call back; not acceptable (by the way your employees don't even know how to spell your last name). Ending this with a phone call to corporate ... read more

Wonderful service I was Able to play musical beds until found the right one and we did;) thanks Desiree

My wife and I went in looking for a new bed after suffering for too long on an old mattress. Desiree the store manager really took the time to let us try multiple mattresses and explain the construction and how each mattress differs from one another. Even after we had made our decision she had us try one more just to be sure. That to me says a lot about a manager that wasn't just going after the sale but wanted to make sure we were happy with our decision. read more

Service was great. Desire was so helpful. She got us in and delivered the same day. We found the best service and convenient location. Thanks for all you do to support our community. read more

Excellent service. Well informed salesperson. Desiree took great care to present all the facts and gave us a great deal.

If I could give more stars I would! Both Jason and Daniel provided exceptional customer service. I never felt like they were pressuring me or trying to give me a sales pitch. They helped us find a new king mattress and frame! Delivery was great too! They are the definition of good customer service! I only wish I could have that great of experience everywhere! read more

If ZERO stars was an option, that's what I would be giving. We walk in, and were greeted by Kristina. I wasn't sure her name, but at the end of our visit, she gave me her business card. I show her a picture of a mattress that I had found online on Costco.com. I don't know a huge deal about mattresses but this one was between firmer and softer. She quickly told us that they only sell old models and they didn't have any there. I was fine with that, but she walked away without asking us what we wanted and barely offering us any help. As we walk around the store, she sits at the counter and eats her lunch. She finally comes back to us asking if we need help, (at this point, we had made it thru the entire store) and she is open mouth chewing her lunch while she is talking to us. Before we could even ask questions, she points at one direction and says "the cheap mattresses are there." Long story short, we did not purchase anything here. She tried to tell us that if we didn't purchase right that second, she couldn't give us a deal later on, because she was doing this behind her managers back. Would not recommend this place. The worst customer service EVER. We ended up at SLEEP TRAIN & the customer service was amazing. read more

When shopping for a queen - sized bed for a guest room recently, I read on Yelp that Desiree at Mancini's Sleepworld was the person to see. I was not disappointed. I was in and out in 45 minutes, even though Desiree was the only one working at the time. She handled 3 different families expertly, without ignoring any of us. She knew immediately which beds to show me that were within my budget, so making a decision was easy. She also helped me secure interest - free financing with a low monthly payment. On the day before delivery, and 3 times the next day, they contacted me regarding the specific delivery time. They arrived on time amd set up the bed in the blink of an eye. I would gladly recommend Mancini's Sleepworld to anyone in Tracy. read more

Wish I could give this place zero stars. Unfortunately, this is the second time we've had the same issues with the same lady. I wish we would've learned from the first horrible trip. The sales associate acted as though she didn't even care about making a sale. It was our second stop, and I wish we hadn't made it at all. When we were trying to voice our needs, she seemed annoyed that we weren't sure, as we haven't ever bought a new matress. Then, when she was leading us to the matresses to show us, she walked so far ahead of us that we lost her! The store REEKS of CHEAP FURNITURE. I wish we had just bought from sleep train, which was our first stop! CUSTOMER SERVICE IS INCREDIBLY NONEXISTENT! Save yourself some grief and see the wonderful people at Sleep Train, where I spent $150 out of my original budget just because of the customer service level. read more

We are very happy with our experience. Desiree was a huge help. She was very patient with us and made sure to meet all of our needs. This store has many 5 star reviews and none of them are on the first page that come up. The employees at this store are amazing! We have had a great experience and will be shoping there again. read more

We have been to Mancini's Sleep World here in Tracy twice. Both times we have received excellent customer service and have been treated with respect. The first time we went and bought a $300 mattress and felt as if we were buying a $3,000 mattress. The sales associate took her time with us and showed us multiple options, she was kind and knowledgeable and helped us pick out exactly what we needed. The second time we went in we bought a $6,000 bed set. We were seen by the same sales associate and were again treated very well. She again showed us multiple option and help[ed us pick pout exactly what we needed. Great service and good prices. read more

The Manager Desiree took care of me recently on a mattress purchase for my daughter and was very polite, knowledgable and professional! The price was fair and the delivery and setup was great which saved me a hassle! I'll be a repeat customer! read more

Desiree was very helpful when we went in. She showed us what was in our price range and gave us great advice. She even threw in two free pillows and the cover for the mattress! Definitely recommend dealing with her. read more