1. Mandy's Laundry Service

    1. Mandy's Laundry Service

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    Van Nuys, CA

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    Mandy's Laundry Service

    4.1 (76 reviews)
    Closed 6:00 am - 9:30 pm

    Services - Mandy's Laundry Service

    Commercial laundry services

    Ironing

    Laundry wash and fold

    Mandy's Laundry Service Photos

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    Recommended Reviews - Mandy's Laundry Service

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    Reviews With Photos

    Text exchange with Oscar who either owns the company or is the manager
    Stacy D.

    Horrible experience and service, never again! I found Mandy's on Yelp last year sometime and used them four times but my 5th time in April 2022 will absolutely be my last. Things happen, we all know that but how a business handles things is what truly matters. We had them pick up 30lbs in laundry after returning from a spring break vacation - I was thinking this will be so much easier to not do the laundry and use Mandy's to wash/fold. Items were delivered 4 hours late, but not a big deal. When we got home, we glanced down and recognized clothing in the bag that was for sure not ours. We opened it all up to find that the two large bags were a mix of "some" of our clothes and 20+ pieces of a strangers. We were missing at least 25 items of clothing valued at over 2k - much of which was bought new before the trip. So, obviously very concerning. Contacted them - the response was OH MY GOD. Ok...I then spent next four days having to check in on updates, waiting for the 48 customers they left message for to call back. They had no clue at all what happened to our stuff. Not once during our calls and text messages did Oscar ever apologize - he admitted they clearly misplaced our stuff but never ever sorry it happened, sorry it has taken all this time on your part etc. So, the clothes were finally found days later and returned which was a relief. Oscar sends me a voice memo apologizing for the first time and offers me a $50 credit on a future order to win back my business. I wrote back declining saying that I would have expected a refund for that order either the full amount $70 or the $50 he offered not a future credit. I never hear back. I then see that they charged me a second time for the order - I had to text him again. He tells me they will refund. Patience was now spent. Here I was assuming oh they will do the right thing and just credit this order they messed up. Nope. They never issued the refund for the second charge until I had to contact him again yesterday. Then the crazy started - I expressed that I was surprised they were only crediting me for the extra charge. Oscar just couldn't understand the issue - his point was I got my clothes back so basically who cares that they lost them for days, who cares I had to sort through some other ladies' bras and clothing, who cares about the time I had to waste dealing with it. I've included these texts in the pictures. This place is horrible. They were just going to lose my business but since they handled it so terribly, I have to share with other customers so they can make a more informed decision. Also, check his response to other bad reviews - also defensive, never a good sign.

    Text messages w/ Oscar from Mandy's about my lost laundry that wasn't delivered
    Sydney W.

    **This review is about their wash & fold delivery services. I've never stepped foot in the establishment.** DO NOT USE THEIR SERVICES IF YOU WANT TO RISK LOSING SOME OF YOUR CLOTHES IN THE PROCESS. I used their wash & fold delivery services 3 times, the first time being a standalone order to see how things went. I didn't have any issues, so I signed up for bi-weekly wash and fold pick-ups/deliveries. On the 3rd (and final) pickup on 12/17/2021, I left 5 trash bags of dirty laundry out front for pickup, and on 12/18, 2 bags of clean laundry were dropped back off to us. I was out most of that day running errands so I didn't have a chance to go through the bags until Sunday 12/19, but upon looking them over I realized a sizable amount of clothes were missing. The two bags I did receive were almost all black/dark clothing belonging to me, my husband, and my 12 year old, and also a few towels. The clothes I didn't receive were mostly lights/brights/whites-- some belonging to my 12 year old, but the majority were my 3 year old's. I was missing several pairs of her pants/leggings, several pairs of socks and underwear, a few pairs of pajamas tops/bottoms, a few shirts, and a few sweaters/sweatshirts. That's a large chunk of her wardrobe and staple items she wears frequently. I called Mandy's on 12/19 to report the missing items and Oscar asked me to text him the order number, saying he would reach out to the drivers and get back to me. He called back a while later saying he thinks he found the 3 bags of laundry, that the bags weren't properly marked with the order number, and that he was waiting for the driver to return from his West LA route so he could take pics and send them to me to verify they're mine. Oscar never sent the pics, so I texted the next day on 12/20 and said I was still waiting for them and I wanted my clothes delivered to me ASAP. He replied and said the bags belonged to someone in Newbury Park and that he was tracking down all deliveries. He stated my laundry was 46.35 lbs at check-in and 45.60 lbs at check out (which is strange that the weight *was* off, yet only off so little when I had so many items missing). He said he was calling all 34 delivery customers and had only received 10 call backs so far of people stating they hadn't received additional clothes. I sent another text asking more questions so I could try and understand the whole process and where the point of failure may have occurred, and he said the laundry was mixed or tagged wrong by the driver and it takes time and to be patient. With the Christmas holiday coming up, I left it alone and waited for Oscar to reach back out to me. By Wed 12/29 I still hadn't heard anything, so I texted and asked what's going on with my stuff. He called me a few minutes later and said there were 3 bags of laundry on a West LA van and that he's waiting to receive them so he could take pictures to send and see if they're mine (mind you, this is the same story he told me the week before). I told him he needed to hurry up and send me the pictures because I wanted my clothes back (now being 10 days since I first reported the issue). I then get a text 2 hours later; no pictures or mention of the bags on the West LA route he kept bringing up. He said he'd just spoken to the last customer of the 34 he contacted and no one received additional clothes, he reiterated the check in and check out weight of my laundry and stated a bag of laundry averages 8 pounds each, and that they've misplaced laundry before but never lost and "so sorry for the inconvenience." So apparently because they say they've never lost laundry (but yet admit to having misplaced it before), that means they couldn't have lost my laundry? Mandy's failed to do their job correctly, and because of it I now have to replace hundreds of dollars in clothes for my kids. It's the holiday season and the absolute LAST thing I want to be dealing with is chasing down some laundry, yet here I am. If you still want to gamble with their services, don't be surprised when your stuff gets misplaced and lost, too. 1/13/22 UPDATE 10 days after I posted my review, and now 26 days since this whole debacle started, I pull up to my house and you know what I see? MY MUTHA**CKIN MISSING LAUNDRY. 9.4 lbs to be exact. So, 6 days after Oscar decided to hop on my review and argue about how they didn't lose my laundry, this bag suddenly appears proving they DID lose my laundry. No note, no text, no phone call admitting or apologizing for their mistake. This has been the WORST experience, and I'm telling you to save yourself the headache and GO SOMEWHERE ELSE. They WILL lose your laundry, string you along with excuses, tell you they didn't lose you laundry, thereby forcing you to have to pay hundreds to replace the lost laundry, and then suddenly drop off the missing laundry without notice or apology. WTF.

    Damage to my bed sheet set

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    5 years ago

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    Photo of Oscar V.

    Oscar V.

    Thanky ou Patrick you made my day

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    Oscar V.

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    5 years ago

    Mandys is great! Reliable , fast, responsive and great quality services. Oscar is always very friendly and helpful:) highly recommended

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    Oscar V.

    Thank you for your kind words.

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    Oscar V.

    It was a pleasure to serve you.

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    Oscar V.

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    5 years ago

    Oscar is awesome, always fast with answering and getting laundry picked up. I started using their services recently and very happy with it

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    5 years ago

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    Oscar V.

    Azmina always a pleasure to serve you and your family

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    5 years ago

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    Oscar V.

    It was our pleasure to serve you Jamie.

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    5 years ago

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    Oscar V.

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    5 years ago

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    4 years ago

    I love this place!! Every since the new owner took over, I have no issues at all, he's very nice and attends customers all the time.

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    5 years ago

    Excellent customer service!! 10/10 recommend. Oscar was great and made sure my items came back nice and clean.

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    Oscar V.

    Thank you for 5 star review Sam

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    5 years ago

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    Oscar V.

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    Oscar V.

    Thank you, It was our pleasure to serve you.

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    Oscar V.

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    Oscar V.

    It's was our pleasure to server you

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    5 years ago

    I highly recommend Mandy's. Punctual, reliable, professional, and the laundry is always folded and so neat.

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    Page 2 of 2

    Ask the Community - Mandy's Laundry Service

    Do you also iron dress shirts?

    Yes we have iron only serivce Here is a link to our price list  https://mandyslaundry.com/about-us/pricing/

    View All 3 Questions

    Review Highlights - Mandy's Laundry Service

    Oscar went way beyond to set up a pickup and Steven, the driver came by to pickup and was very professional.

    Mentioned in 27 reviews

    Read more highlights

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    My experience went wonderfully!! The place is kept so clean. The upkeep is first class. All the…read moremachines were working properly and there was nothing to be concerned over. I will definitely be returning to this laundromat. Everything you want from a laundromat is here.

    Machines are broken or don't work properly. Of the 4 washers that I used, 2 did not perform…read moreeffectively. My clothes finished "washing" on a 4 and 6 load machine and the washer never pulled my conditioner and bleach. I asked the lady working here if they could restart my machine to manually add the bleach and conditioner- she said no because she can't, and she told me that's the reason we should be paying attention to our machines, and that we are responsible for adding water manually from the sink to the bleach and conditioner container for them to go through. She said that's why the signs are posted. No signs on this unit say such thing. Since she told me to add them and add water, I did so, and my clothes washed on the rinse mode and so never rinsed. All I wanted was for my machines to be restarted. Given that my clothes washed on the rinse mode, they didn't really rinse, i called the number and the person I spoke to said that he would have this fixed. Later on- While I was drying my clothes the lady came back and said she was told to start new washers for me free of charge, at this point my clothes that were not rinsed were being dried and I just needed to go because I have work to catch. I asked her if I could get my money back for those 2 machines and she said no, only 2 paid washers if I run my clothes again. I don't understand why someone is not here physically managing this place in case issues like this happen. I paid 7 dollars for a 6 load and 6 dollars for a 4 load- and I lost this money. Go elsewhere, my recommendation. If you do decide to come here, don't forget to bring a big cup to flush the bleach and conditioner manually in case your machine doesn't pull it properly during the cycle.

     Happy Bubbles Laundry - Happy Mother's Day

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    Amazing service have been coming for Years!!! There have been always have been courteous and The…read morecustomer service team always attentive and friendly.

    Talk about a soap opera story of redemption! Happy Bubbles had been my jam since 2020 and I've seen…read morethe highs and lows of scams living in LA. This one is easily top 5 stories of corruption where the owners were nonethewiser to the employees that were skimming money off the top and operating with a fingers on the scale. With the changing of the guard, Jotti and her husband Mickey caught the crooks red handed; embezzling thousands and thousands from customers, the register and uncovered their scheme of hiring a third party fluff and fold to actually do the customers laundry! Until this day there are customers who are shocked that this had carried on for as long as it did and feel betrayed by the father/daughter scheme. Now that this fraud has been ironed out, I can legitimately recommend Happy Bubbles Laundry for all your clothing upkeep needs! Angie is a sweetheart and has been hospitable since day one! She is the hardest worker in North Hollywood and has even watched her grandkids while managing the place! She's the first one in and last one out! And what's most impressive is that she seems to always be in good spirits with a smile on her face! Angie might be the inspiration for naming the joint, "Happy Bubbles" Thank you for all that you do!

    The Fresh Cycle - 24th of August 2025

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    (14 reviews)

    I reached out before coming here and the response was so kind and so prompt that I decided to check…read moreit out, even though it's coin only. Sadly, a lot of machines and dryers are broken, and the place is super small, so it can only really handle 3 people at a time. Most of the broken ones are labeled but not all, so I lost a few coins and there wasn't anyone there to tell. Also, the strobing effect of the fan near the dryers is very unpleasant. The machines that do work work well, and the dryers do a good job and don't require you to add a lot of time. I managed to dry a month's worth of laundry for $2.50, which is less than my apartment complex charges for one dry cycle. I guess that's why some woman came in and only used the dryers and took up of them... If I lived closer, I might come back just to support the nice owners. But there's a mid coin laundry right around the corner from me, so it's not really worth going out of my way.

    Everything!!! I met…read morewith the owner one day as I was looking at the machines before deciding if I wanted to wash my clothes or not. It is under new ownership and all I have is nothing but positive reviews. Affordable, cleaned and dried my clothes well, but overall I believe it was the owners aura and talents that will bring him tons of business. His creativity, knowledge of business, designs, and music taste, definitely keep an eye out for what he has in store. I would definitely come here more often if I had lived nearby but more so I place this review to overall state that I would recommend The Fresh Cycle to anyone needing to get your clothes washed / dried. Also there is a coffee slash 'mother of all tasty menus that will have you indecisive of item choices right off the bat but maybe overspend' shop next door so you get best of both worlds! Happy cleaning!

    Mandy's Laundry Service - laundromat - Updated July 2026

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