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    Mandy's Laundry Service

    4.1 (77 reviews)
    Open 6:00 am - 9:30 pm

    Services - Mandy's Laundry Service

    Commercial laundry services

    Ironing

    Laundry wash and fold

    Mandy's Laundry Service Photos

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    Recommended Reviews - Mandy's Laundry Service

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    Reviews With Photos

    Text exchange with Oscar who either owns the company or is the manager
    Stacy D.

    Horrible experience and service, never again! I found Mandy's on Yelp last year sometime and used them four times but my 5th time in April 2022 will absolutely be my last. Things happen, we all know that but how a business handles things is what truly matters. We had them pick up 30lbs in laundry after returning from a spring break vacation - I was thinking this will be so much easier to not do the laundry and use Mandy's to wash/fold. Items were delivered 4 hours late, but not a big deal. When we got home, we glanced down and recognized clothing in the bag that was for sure not ours. We opened it all up to find that the two large bags were a mix of "some" of our clothes and 20+ pieces of a strangers. We were missing at least 25 items of clothing valued at over 2k - much of which was bought new before the trip. So, obviously very concerning. Contacted them - the response was OH MY GOD. Ok...I then spent next four days having to check in on updates, waiting for the 48 customers they left message for to call back. They had no clue at all what happened to our stuff. Not once during our calls and text messages did Oscar ever apologize - he admitted they clearly misplaced our stuff but never ever sorry it happened, sorry it has taken all this time on your part etc. So, the clothes were finally found days later and returned which was a relief. Oscar sends me a voice memo apologizing for the first time and offers me a $50 credit on a future order to win back my business. I wrote back declining saying that I would have expected a refund for that order either the full amount $70 or the $50 he offered not a future credit. I never hear back. I then see that they charged me a second time for the order - I had to text him again. He tells me they will refund. Patience was now spent. Here I was assuming oh they will do the right thing and just credit this order they messed up. Nope. They never issued the refund for the second charge until I had to contact him again yesterday. Then the crazy started - I expressed that I was surprised they were only crediting me for the extra charge. Oscar just couldn't understand the issue - his point was I got my clothes back so basically who cares that they lost them for days, who cares I had to sort through some other ladies' bras and clothing, who cares about the time I had to waste dealing with it. I've included these texts in the pictures. This place is horrible. They were just going to lose my business but since they handled it so terribly, I have to share with other customers so they can make a more informed decision. Also, check his response to other bad reviews - also defensive, never a good sign.

    Text messages w/ Oscar from Mandy's about my lost laundry that wasn't delivered
    Sydney W.

    **This review is about their wash & fold delivery services. I've never stepped foot in the establishment.** DO NOT USE THEIR SERVICES IF YOU WANT TO RISK LOSING SOME OF YOUR CLOTHES IN THE PROCESS. I used their wash & fold delivery services 3 times, the first time being a standalone order to see how things went. I didn't have any issues, so I signed up for bi-weekly wash and fold pick-ups/deliveries. On the 3rd (and final) pickup on 12/17/2021, I left 5 trash bags of dirty laundry out front for pickup, and on 12/18, 2 bags of clean laundry were dropped back off to us. I was out most of that day running errands so I didn't have a chance to go through the bags until Sunday 12/19, but upon looking them over I realized a sizable amount of clothes were missing. The two bags I did receive were almost all black/dark clothing belonging to me, my husband, and my 12 year old, and also a few towels. The clothes I didn't receive were mostly lights/brights/whites-- some belonging to my 12 year old, but the majority were my 3 year old's. I was missing several pairs of her pants/leggings, several pairs of socks and underwear, a few pairs of pajamas tops/bottoms, a few shirts, and a few sweaters/sweatshirts. That's a large chunk of her wardrobe and staple items she wears frequently. I called Mandy's on 12/19 to report the missing items and Oscar asked me to text him the order number, saying he would reach out to the drivers and get back to me. He called back a while later saying he thinks he found the 3 bags of laundry, that the bags weren't properly marked with the order number, and that he was waiting for the driver to return from his West LA route so he could take pics and send them to me to verify they're mine. Oscar never sent the pics, so I texted the next day on 12/20 and said I was still waiting for them and I wanted my clothes delivered to me ASAP. He replied and said the bags belonged to someone in Newbury Park and that he was tracking down all deliveries. He stated my laundry was 46.35 lbs at check-in and 45.60 lbs at check out (which is strange that the weight *was* off, yet only off so little when I had so many items missing). He said he was calling all 34 delivery customers and had only received 10 call backs so far of people stating they hadn't received additional clothes. I sent another text asking more questions so I could try and understand the whole process and where the point of failure may have occurred, and he said the laundry was mixed or tagged wrong by the driver and it takes time and to be patient. With the Christmas holiday coming up, I left it alone and waited for Oscar to reach back out to me. By Wed 12/29 I still hadn't heard anything, so I texted and asked what's going on with my stuff. He called me a few minutes later and said there were 3 bags of laundry on a West LA van and that he's waiting to receive them so he could take pictures to send and see if they're mine (mind you, this is the same story he told me the week before). I told him he needed to hurry up and send me the pictures because I wanted my clothes back (now being 10 days since I first reported the issue). I then get a text 2 hours later; no pictures or mention of the bags on the West LA route he kept bringing up. He said he'd just spoken to the last customer of the 34 he contacted and no one received additional clothes, he reiterated the check in and check out weight of my laundry and stated a bag of laundry averages 8 pounds each, and that they've misplaced laundry before but never lost and "so sorry for the inconvenience." So apparently because they say they've never lost laundry (but yet admit to having misplaced it before), that means they couldn't have lost my laundry? Mandy's failed to do their job correctly, and because of it I now have to replace hundreds of dollars in clothes for my kids. It's the holiday season and the absolute LAST thing I want to be dealing with is chasing down some laundry, yet here I am. If you still want to gamble with their services, don't be surprised when your stuff gets misplaced and lost, too. 1/13/22 UPDATE 10 days after I posted my review, and now 26 days since this whole debacle started, I pull up to my house and you know what I see? MY MUTHA**CKIN MISSING LAUNDRY. 9.4 lbs to be exact. So, 6 days after Oscar decided to hop on my review and argue about how they didn't lose my laundry, this bag suddenly appears proving they DID lose my laundry. No note, no text, no phone call admitting or apologizing for their mistake. This has been the WORST experience, and I'm telling you to save yourself the headache and GO SOMEWHERE ELSE. They WILL lose your laundry, string you along with excuses, tell you they didn't lose you laundry, thereby forcing you to have to pay hundreds to replace the lost laundry, and then suddenly drop off the missing laundry without notice or apology. WTF.

    Damage to my bed sheet set

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    3 years ago

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    5 years ago

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    Oscar V.

    Thanky ou Patrick you made my day

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    5 years ago

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    Oscar V.

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    5 years ago

    Mandys is great! Reliable , fast, responsive and great quality services. Oscar is always very friendly and helpful:) highly recommended

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    Oscar V.

    Thank you for your kind words.

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    5 years ago

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    6 years ago

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    5 years ago

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    Oscar V.

    It was a pleasure to serve you.

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    Oscar V.

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    5 years ago

    Oscar is awesome, always fast with answering and getting laundry picked up. I started using their services recently and very happy with it

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    5 years ago

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    4 years ago

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    5 years ago

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    5 years ago

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    Oscar V.

    Azmina always a pleasure to serve you and your family

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    5 years ago

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    Oscar V.

    It was our pleasure to serve you Jamie.

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    5 years ago

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    Oscar V.

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    4 years ago

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    6 years ago

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    5 years ago

    I love this place!! Every since the new owner took over, I have no issues at all, he's very nice and attends customers all the time.

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    5 years ago

    Excellent customer service!! 10/10 recommend. Oscar was great and made sure my items came back nice and clean.

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    Oscar V.

    Thank you for 5 star review Sam

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    3 years ago

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    Oscar V.

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    Oscar V.

    Thank you, It was our pleasure to serve you.

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    5 years ago

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    Oscar V.

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    5 years ago

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    Oscar V.

    It's was our pleasure to server you

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    5 years ago

    I highly recommend Mandy's. Punctual, reliable, professional, and the laundry is always folded and so neat.

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    Page 2 of 2

    Ask the Community - Mandy's Laundry Service

    Do you also iron dress shirts?

    Yes we have iron only serivce Here is a link to our price list  https://mandyslaundry.com/about-us/pricing/

    View All 3 Questions

    Review Highlights - Mandy's Laundry Service

    Oscar went way beyond to set up a pickup and Steven, the driver came by to pickup and was very professional.

    Mentioned in 27 reviews

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    SoCal Wash and Fold - Van Nuys - Curbside Wash and Fold Service

    SoCal Wash and Fold - Van Nuys

    (70 reviews)

    $

    Van Nuys

    Machines are broken or don't work properly. Of the 4 washers that I used, 2 did not perform…read moreeffectively. My clothes finished "washing" on a 4 and 6 load machine and the washer never pulled my conditioner and bleach. I asked the lady working here if they could restart my machine to manually add the bleach and conditioner- she said no because she can't, and she told me that's the reason we should be paying attention to our machines, and that we are responsible for adding water manually from the sink to the bleach and conditioner container for them to go through. She said that's why the signs are posted. No signs on this unit say such thing. Since she told me to add them and add water, I did so, and my clothes washed on the rinse mode and so never rinsed. All I wanted was for my machines to be restarted. Given that my clothes washed on the rinse mode, they didn't really rinse, i called the number and the person I spoke to said that he would have this fixed. Later on- While I was drying my clothes the lady came back and said she was told to start new washers for me free of charge, at this point my clothes that were not rinsed were being dried and I just needed to go because I have work to catch. I asked her if I could get my money back for those 2 machines and she said no, only 2 paid washers if I run my clothes again. I don't understand why someone is not here physically managing this place in case issues like this happen. I paid 7 dollars for a 6 load and 6 dollars for a 4 load- and I lost this money. Go elsewhere, my recommendation. If you do decide to come here, don't forget to bring a big cup to flush the bleach and conditioner manually in case your machine doesn't pull it properly during the cycle.

    This place is terrible. I put my comforter into the largest machine, added 2 cups of detergent into…read morethe correct slot and pressed "start". When it ended, there was so much soap and it was clear the machine did not work properly. I called the guy over and he just shook his head and reached his hand and discovered the bubbles that were obvious from the outside and shook his head again. I asked him what for $10 to run the machine next to it. He shook his head. He did not speak English and I do not speak Spanish, so I had help of a fellow customer and he continued to shake his head and simply shrugged and started cleaning the floor where the bubbles fell out from opening the door. I hope management makes it right as I left a message, but for now, they have rude and unwilling staff to assist you, also putting in quarter by quarter for a large $10 machine is bunk. Get with the card times. I'd do 0 stars if I could

    Thrifty Cleaners - After

    Thrifty Cleaners

    (247 reviews)

    $

    Valley Village

    I cannot heap enough praise on Greg and the crew at Thrifty Cleaners! While attending a World Cup…read morefinal watch party I got hit with a comical amount of mustard when someone tripped and flipped their tray walking past our table. My felt hat, expensive sports jersey, and corduroy shorts were ruined. I brought them to Thrifty assuming they were a lost cause but just wanted to see what could be done. Greg far exceeded my expectations and delivered everything in mint condition. The price was extremely reasonable and I am extremely grateful. Thank you again! -Justin S.

    cannot say enough amazing things about this dry cleaner! From the moment you walk in, the customer…read moreservice is warm, professional, and genuinely welcoming. The team goes above and beyond to make sure every item is handled with care, and the quality of their work is consistently outstanding. My clothes always come back looking absolutely perfect, clean, pressed, fresh, and treated with incredible attention to detail. They've handled everything from delicate pieces to everyday work clothes flawlessly. Turnaround time is fast, communication is great, and they truly make you feel valued as a customer. It's rare these days to find a business that combines professionalism, reliability, and such friendly service all in one place. You can tell they take real pride in what they do. Highly recommend to anyone looking for a trustworthy, top-tier dry cleaner. This place deserves every bit of the 5 stars!!

    Rinse And Roll Laundry

    Rinse And Roll Laundry

    (148 reviews)

    $

    Northridge

    A business has to be top-notch for me to write a review, and Rinse and Roll meets that 10 fold (no…read morepun intended). I have used the Laundry itself to wash my clothes, also drop off wash and fold and home pick-up for my laundry and I can not believe how great this service is. Inexpensive "VERY FAST" pickup and delivery, my clothes are perfect every time. You can tell once you start using R&R that they take great pride in all they do, I absolutely give them my highest recommendation; my clothes have never been cleaner.

    My husband and I had been going here for almost 2 years. It was never clean. Weird people would…read morecome in and out. A couple times other people tried to take my clothes out of the dryers not knowing I was right there. Plus, forget it if you need to use the bathroom because it isn't open the public. The sink they have also doesn't really work so if you get any soap on your hands there is no place to wash them. However, the place was close to home so we put up with it. They have TVs but it is usually never on anything good but there were places to sit down (although not very many). One time they actually had sports on and we were watching the game and the manager came in and turned it to another station. We were the only ones in there at the time doing laundry and were clearly watching so it is obvious that the TVs are not there for customers but for the manager's entertainment (I believe this was after the new owners took over.) The first new owner was very nice and said they would be getting new machines and improving the place, which was great considering the old ones didn't do a good job at washing or drying and the place was always dirty. That day the place was actually clean. After the new machines were installed we met another person that said they were the owner. This was a very bad experience. Even though they had new machines they didn't wash clothes well. They took out all but one bench to sit, so you basically have to stand the entire time you are there. I told my husband that we were never going back after that. So happy that the new owner made us not to want to go back because we found a new place. Didn't expect much after this place. To say we were in awe of the new place is an understatement. Very clean. A bathroom for the public. A sink that actually works (just tested it but didn't use). Great machines that do exceptional well at cleaning and drying clothes. They have machines that easily wash comforters to perfection. A special machine for cleaning sneakers. Lots of chairs. Great folding tables. Now we actually look forward to doing our laundry.

    Mandy's Laundry Service - laundromat - Updated September 2026

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