This Hair Cuttery is easily the most frustrating salon experience I've had. I've given this…read morelocation multiple chances, and the pattern is always the same: you call ahead and they claim to be fully booked, yet when you arrive there are only one or two customers in the chairs. Meanwhile, several stylists are in the back just talking, instead of taking walk‑ins. Walk-ins are frowned up. When I asked if I could get a haircut, I was told they were "booked solid," even though no new customers came in during the time I observed (about 20-30 min in my car). The lack of transparency and the dismissive, almost annoyed attitude toward questions is disappointing and unprofessional. For comparison, I went to the Hair Cuttery in Ellicott City right after this experience. They were genuinely busy, yet still greeted me warmly and fit me in without issue. That's the level of customer service I expect. This location needs serious management intervention if it hopes to survive in an area with plenty of other options. Until then, I'll continue driving past Mt. Airy to spend my money where it's appreciated.

Danielle is just the best! She's always doing some great job on my hair. She advises me with good…read moreinformation. I tell her what I want and she tells me if I can do it and how I can do it. She also gives me different suggestions to see if I like any of that. And we always end up with the perfect cut perfect color and perfect style! Thanks Danielle You know I'll be back!

I cannot say enough amazing things about Kaylee! She is incredibly kind, patient, and truly…read moretalented when it comes to nail design. You can tell she genuinely cares about her clients and takes pride in her work. I went to her twice for acrylics, and when we realized they just weren't holding well on my nails, she didn't just keep redoing them--she took the time to figure out a better solution and recommended trying gel instead. That made all the difference, and I absolutely LOVE how my nails turned out! Her creativity and attention to detail are unmatched, and she always makes the whole experience relaxing and enjoyable. I'll definitely be continuing to see Kaylee as long as she's there. Highly, highly recommend her to anyone looking for beautiful nails and a wonderful experience!

As a man, I was a little leery about going to a beauty shop. But my wife had an appointment so I…read morethought I'd just go along with her. I had not been happy with some of the barbers I have been going to so I thought I'd take a shot. Well, I was very surprised at how well my hair was cut, just the way I had asked. Thank you very much Holly, I will be back.

Stefanie knows just how to do my hair every time! It is easy to put my trust in her because I know…read moreshe will always do a fabulous job!! Highly recommend this Salon... You will not be disappointed!

I got my haircut and deep conditioning treatment done by Natalie & she did an awesome job. She…read moreunderstood immediately that I wanted something funky. It's exactly what I wanted, the perfect shaggy bob. I love the layout of the salon, not crowded at all.

I have a hairdresser that I feel does a great job. Yesterday, I went in for a simple cut and was…read moreput in a position where I felt uncomfortable refusing what was a newly licensed professional. I don't go here to be stuck with a poorly trained person, and I am really angry not at her, but at the desk staff who tried to pretend I "looked good". With hair sticking up at odd angels and uneven bangs in my face. I felt very set up. I was able to get in the following day and my regular hair dresser did a wonderful job that was well worth the money. I did discuss my experience with senior staff and they were very receptive. Overall I have only ever received one bad cut in the years I have gone there, and they have fantastic colorist.

Terrible place. My hair looks worse now than when I got there, and nothing was done about the…read moresituation. Go somewhere else!!

Normal hair cut was fine, the staff were kind! However, do NOT try and request anything specific -…read morenot sure if it's on me for having a lady be the one to do a beard trim, but I had asked for a simple clean up keeping the same style and just a bit shorter, and next thing I know she's shaved 80% of it off without asking or verifying anything. Would never have them touch anything aside from the top of my head again.

I have been going to Great Clips for years and have been happy, but the past couple years I have…read morehad very bad uneven hair cuts and have had to return for a redo. It has gone down hill and the stylist don't seem to know what they are doing. Very disappointing.

Best salon I have ever been to. Jody the owner is fantastic and the customer service is superiorread more