Had the worst experience ever with Mangano Plumbing. I suggest never using this company. We called for a toilet replacement. Julian shows up. 5 mins later, says toilet is broken in box. (Based on future events, I believe he broke it) He says, I can return it for $120. Okay. He comes back says, it's $425 (Cost of toilet, $212). I say, what? He says yeah, I purchased a warranty on the toilet. $95. (Went to Lowes later and found out, there is no warranty). He replaces toilet, leaves. I take a closer look at the toilet, the toilet isn't secured to the floor, can't use it. Call Mangano. Oh, we're sorry. We'll send someone. Julian again. Goes in, does some work, says I'm done. Okay. He only secures left side of toilet. Right side, unsecured. Call back, I said send someone else and I want the manager to come here. Julian shows up again. Takes the toilet out. John Mangano shows up, apologizes for Julians incompetence. Next thing I know, after they were in the bathroom alone together, your flange is broke. That will be $600. Huh? (Flange was replaced a few short years ago) I have them fix it. (Have no choice, but they broke it) Julian is done, he comes and says, the valve in the back of the toilet is leaking it needs replacing, want me to fix it? (Hell no!) Received no receipt for toilet, no copies of contracts signed, NOTHING! NEVER USE MANGANO PLUMBING!! read more

Zero stars would be more appropriate. I used them a month ago to pump the cesspool. A month later it's full Again. Apparently they didn't do the job right the first one and they offered nothing in the way of help. Don't use this company ever! read more

To whom it may concern: The response you provided for my negative review is completely untrue. We DID use Mangano for our house out east in Long Island. White Plains is my other residence. The records are under my husband's last name, which is different than mine. If you would like exact details to follow up on your disastrous service please contact me directly and I will provide the name the account is listed under. That way you can search exactly which untrained, unprofessional, and uneducated service technician you sent out to is. It appears, however, from all your other reviews that you treat all of your customers in a similarly terrible way. read more

They worked on my finding the septic tank for 4 hours. They couldn't find it then they got the camera out. Another$450. Well they left after 6 hours and I still couldn't flush the toilet. I called someone else the next day. They fixed it in 30 min!!!!!!! Don't call these people. Totall rip off!!!! read more

If you like being overcharged and nickeled and dimed to death this is the company for you. I live about 5 miles away and was charged $10.00 as a fuel charge. Will never use them again and would not recommend them read more

I called Mangano for what appeared to be a cesspool issue. A nice woman on the phone confirmed that it sounded like my pool needed to be pumped out. Quote of about $400 over the phone. Sounds good! The technician arrives on time, nice enough guy, no complaints. He quickly finds the "Septic" tank and says it needs to be cleared. I asked about the cesspool. He says he could not find it and it will take some time to locate and he will charge a digging fee per foot once he finds it. He says clearing the Septic will not guarantee me any solution, but it needs to be done either way. He said see, if it works you may not need the pool pumped. Bottom line, I trust people and listen to their advice. I'm not a plumber and and don't know squat about cesspools. $430 and 10 days later the toilet is backing up again. I was given bad advice and paid full price for 15 minute quick pump of my Septic. Bottom line. The technician should have found the cesspool and pumped it out and I would be done!!! I called Local Cesspool Inc (Huntington NY area). Great guy John came in one day, FOUND THE CESSPOOL IN 5 MINUTES!!!! Pumped it clean for $450. Done!!!! Was that so hard NO! Good company, good guy. I will post his review after this incompetent rip-off experience. This was my experience with Mangano. Simply put, I would avoid! read more

This is an update on a review I wrote a couple years ago when I needed a toilet repair. I was completely ripped off. They put in a new toilet of their own and charged over $1000. Always having problems with that one from the first day of not flushing properly. I didn't know prices of toilets and I find out that is was an $89 toilet. They refused to show me a receipt for it. Within the two years I had it, it was repaired over 3 times, all new inside had to be replaced. A month ago, it stopped working completely, it was junk and had to be replaced. DO NOT USE THIS COMPANY read more

I actually felt "sad" after reading such negative reviews. I only had the best experience using Mangano to install a vessel sink, (a tricky job w/this sink & vanity) and a new toilet, both of which we purchased and the items were on site. My husband & I received very prompt service. Our mechanic, Jeff, was personable and cleaned up as he progressed with the job. After pulling out the old toilet, we opened the shipping box for the new toilet, only to find it cracked. Jeff was sympathetic and only charged us for the sink installation, saying, he would be back when the replacement toilet arrived. I was very nervous about how much extra we were going to pay because of the necessary second visit. In total we were charged $545.00 plus taxes. All installations were checked for leaks and proper functioning. All work done was clearly printed on both work orders which I was asked to sign upon approval. This is the third plumbing contractor we have used since we moved into our home three years again. We would definitely use them again, and, we would ask for Jeff. read more

If i could give them 0 stars I would. They came to my house to do some work today which is halloween. They took the money and left my cesspool open. The worker said he would come back in an hour. 2 hours passed by and I called and said you guys said an hour where are you guys. The manager on the phone says theyre at another job and they didnt say another hour. One how would this manager even know what they said he wasnt there to witness it? Obviously hes gonna believe whatever his worker says but if he had any customer service skills then he wouldnt argue and would just apologize. Two why would you start another job without finishing your first one?? I told him i have kids all over my yard trick or treating but he didnt care. So if they dont come by 7:30 pm (they left at 4 pm) i'm just gonna get a report from the cops because I'm not gonna have a kid fall in the three huge holes they left and get sued for their negligence. What a joke this company is. Never will use them again. read more

4/2018 So this almost 2 yr old BRAND NEW toilet stopped working AGAIN. All the tank inside's had to be replaced. I have toilets over 20 years old and have never had a problem. The toilet Mangano put in was from them. read more

DO NOT CALL THIS COMPANY... Total rip off, They quoted me a price to come out to do the work which I agreed to, but once they arrived they could not do any of the work without additional money telling me the same story as Dianne B, The guy came, pokes around, I even gave him my survey which showed him the exact location but he still spent about an hour poking holes. He refused to dig saying "its illegal" and he would have to dig up my lawn to put a riser (minimum cost $800.00) and possibly add a cover which would be additional $$. They then wanted to charge me $200.00 to show up to do absolutely nothing. I called another company which showed up and completed the work in a timely fashion for a reasonable price ($295.00) Buyer beware read more

Once again Mangano comes when needed. The problem was fixed within an hour and all is good again. Flooded basements are not a joke especially when you come home from vacation to it. Clean polite and professional service for the second emergency this year. read more

NEVER AGAIN!!! Do not use these people unless you want to be ripped off! Of course a little too late, but we talked to an acquaintance who had almost the same exact problem we did, used another company, and had the same work done that we did, and he paid under $800!! We paid $1873!!! I had the work done on 3/17/16, and i have the receipt to prove that i had the work done, so lets see these people try to say they can't find my info and i must have them confused with someone else. For those that want details, here ya go- We weren't sure if there was a clog or if the cesspool was full. I called early, i got a price of $225 to snake the main drain, and was told $295 to drain 1,000 gallons. Now, i am not denying them earning money, i get that, and i do not expect anything for free. BUT, this was one thing after another. The guy came, pokes around, says i have a septic tank and an overflow. I'll assume he is correct, i was never told this when i bought the house ten years ago. He starts to dig, sees a pipe coming up. First he says "its illegal" for him to suck anything out of that pipe, that he has to remove it, and if the septic tank is too low, he would have to put a riser, $125 per foot (we needed 2 feet) then add in $250 for the cover. Oh, wait, then add in the $250 to dig! I could have done it and i'm a 50 yr old female! So this young guy digs for ten minutes (soft ground to boot). So, we are at $250 plus $250 plus $250= $750. Then add in $295 to drain the septic and the overlow. $1390 now. Then $75 for the chemicals. $1465 now. And of course the drain had to be snaked. $225. Then add in tax. He also said the cap on the pipe coming from the overflow needed to be replaced. I said i can probably get it for $5 at Home Depot, and then i asked him how much he would charge for that. $25. You would think after spending $1873 that they'd throw in the cap! My husband looked online for prices on the riser and the cap, and they were a fraction of what they charged. Now, my husbands friend, he had all the exact stuff done, but, his overflow was under his driveway!! The guy cut into the driveway, and put a metal cap on his, and he was only charged $750!!! For all the same exact work i had Mangano do! Now why in the world should i think i was not ripped off?? Lets see how they are going to spin this. Have i said never again?? read more

Called the company to unclog the pipe and they came and gave us option to snake, pump cess pool, or to reroute the pipe. I called them back to snake the drain pipe and the service guy that came was not able to get past the trap or bend of the pipe because the snake he used was too big for the pipe. He also said the cesspool is not full so nothing he can do. The owner then calls me and tells me we have to pay $175 even though he confirmed that he was not able to get the snake through. He then presumed to make up stories saying that our pipe is broken inside and that they can't get through so we still have to pay. If he wasnt able to get through, how does he know it's broken inside? Maybe he's physic? I think not. I refused to pay and he threatened to get an attorney, put a lean on my house and to call the police. Needless to say very dishonest and unprofessional. Hope this reviews help others to not get scammed. read more

Don't deal with those guys! I had my water pipe frozen outside of my house and made a mistake of calling them. They tell me that someone will come between 10am and 2pm. They guys shows up at 4:30pm and tells me that probably my pipes are frozen outside and he doesn't have anything with him to deal with it. So, I need to pay $80 to him now and call someone else. Considering that I told them on the phone that I have the frozen pipes, this is a total rip-off. Save yourself time and money and call someone else. ADDED AFTER MANGANO REPLY: The reply if factually incorrect in multiple areas. My card was charged (going to dispute it now based on their reply). My driveway is 30 feet long and they never cared to ask anyway. How do I know what information they need? I wasn't rude at any point. Oh, and "if there were any delays we would be in touch with you- a promise that we kept" - I actually had to call them and then they told me that technician will be late. read more

Used these guys to pump my cesspool they were great. I have to say I read the negative reviews of those whiny north shore types moaning about how they had to spend money on their house blah blah blah. Woe is you these guys know how to pump a cesspool they have the tank truck and the hose. By the way if you're reading this don't you have something else to do like call a plumbing company to fix your problem. What are you doing sitting here reading reviews get on the phone and call someone stop being stupid it's Plumbing by the way I love the way you handled the lady who could dig lol hahaha read more

The owner Jon was very knowledgeable and respectful. The men that was sent to my house knew exactly what was wrong and made me feel comfortable that they can fix the problem. The men were respectful, clean and on time which is rare. I will recommend this company to anyone that has plumbing issues for sure. read more

First time I use this company. They came and did work on my house for something I didn't ask for, was told they couldn't deal with some plumbing issue. I was given an estimate and price and at the end end up playing twice what was told, just to pump out water. The issue in my house is still not resolved. NEVER using them again! DO NOT recommend!! read more

The tech did not run all of the water in my home, just the kitchen sink. Had I checked the slop sink while he was there I would have notice that it was clogged as a result of his action. I did not affirm that the tech jumped the house trap, forgive me but I don't even know what that means so I certainly can't affirm it. He did not run water in the washing machine, if he did he would have noticed the clogged slop sink. My complaint is that the job was not completed, not that it only took 10 minutes. I did call to have my kitchen sink unclogged. this was in fact done but the slop sink was clogged as a result of this. You can tell me the laws of physics, plumbing doesn't work this way etc but the fact remains that the slop sink was clogged as a result of this. Had I checked the slop sink prior to the tech leaving i would not have let him leave. When I did notice that the slop sink was clogged an hour or 2 later and called back that is what I am complaining about as discussed in my original post. I am not trying to get something for "free" as you stated. I paid $190 to you and then had to pay another plumber to come and unclog the results of what your tech did. I am not doubting that your techs do not work hard. this is poor customer service plain and simple. I called back within a couple of hours, not days later. read more

If I could give zero stars I would. This is the worst plumbing experience I have ever had, the mechanic they sent out had no clue of what he was doing. They charged $400 to snake my main line the mechanic said the line was broke he tried to sell me another service said he needed to send a camera in the line to see where it was broke. After missing work the next day waiting for the sewer dept I called another plumber who came out and within 5 minutes said my line was not broken, he snaked it and cleared the roots that were in the line. He was in and out of my house in less than an hour. I am currently disputing the charges with my credit card because they refused to give me a refund. DO NOT USE THIS COMPANY, THEY WILL RIP YOU OFF. read more

Great company. They were a pleasure to deal with. Had them come to my house to repair some leaking pipes that we've been dealing with for a while. The office staff was nice and very accommodating. The plumbers who came did a neat, clean job and explained everything thoroughly. We would definitely use them again. read more

Called on a Friday evening after 5 pm. Needed a repair on a hot water shower handle that was seemed to be stripped. On phone , I agreed to $ 125 service even if I did not use service. I agreed, service man came, asked to initial $125. I did also to initial a $10 fuel fee. I did with some reservation ,since company was local. Then to fix it. The stem. It would be $285. Total $420 plus tax , If I have a check , they needed my license number. If I paid by credit card an additional 3 percent. Cash was good. Spoke with boss , it is their policy. I wrote a check for $146.64. Taxed. Did not use their service ... I went to a plumbing supply house , for $14.00. . I bought and replaced the shower handle. Their reasoning for the high price was the weekend and he would have to spend time finding the parts since they were not on the truck. I learned an expensive lesson. Mangano will not be called for any services. read more

Expensive but very quick to respond, and do a good job when here. We are very pleased, especially with SID who was the person who came.

I would give them zero stars if I could. STAY THE F away. Pure nickel and dime shop that will hit you for everything. My cesspool and septic tank backed up. For them to come out they bang you a fee if you don't use their service. When they came , they sent someone without the cleaning truck. They send a guy where they evaluate and add on other items. You think you can get a cleaning for $395 but not true. They said my septic was not in code and required a manhole cover. I get it and since I was so desperate I said do it but had to wait till Monday. If I didn't use their service i would have to pay for inspection of $150. So instead of b omg out of pocket I paid $575 for putting a manhole cover and $400 for draining the septic tank. When they got there, go figure my main line needed to be cleaned. Another $225. You feel like they got you by the balls and can't say no. The to inspect the overflow they charge you by the hour and said it could take a while. Obviously, I didn't pay for that and called around 3 other cesspool companies. After speaking to the companies, they all would have cleaned my tank and the code is not enforceable and I shouldn't have paid the $575 for the manhole. Even if they did the manhole, they would have put the bricks back on my walkway and would have cut the stone to make it nice. Now I have to pay my landscaper to do this. Don't ever use this company. They will bang you for each. I wished I looked at yelp before this but I was frantic and they took advantage of you when you're in need. Every review is one star and similar experience. It has to be them. They will try and justify but ignore them and listen to the consumers who were taken. read more

They lied to me and said they pump the 1000 gallons when if I was lucky they just aerated and added chemical because the cesspool level dropped about an inch. I Had a different company come in and they pumped 1000 gallons and aerated what a difference I wish I could show you the pictures. They did me wrong!!!! read more

Do not recommend this company. I recently had odors in my bathroom and called Mangano. I did not know where my cesspool was located and advised them of this when I first called. The technician came out and after probing the ground for 30 minutes finally found the cesspool. He aerated the cesspool but the cesspool he aerated was empty. Obviously it was the overflow. I would think that a reliable company would have known that my cesspool was empty. Instead he continued to airate that cesspool, and ofcourse had no problem take my money. I called a plumber and he confirmed the tank was empty. When I called to discuss with Mangano they said they did the job they were called to do. They did not offer to resolve this situation. Just typically of a company to take advantage of a singe mom. read more

Joe B...you forgot to emphasize the most important part of our job...our problem was NOT fixed in the least, as we are still without hot water and heat in the dead of winter. BBB will be notified accordingly of their shoddy work and customer service to boot. FYI, "usnavien.com" is the URL that was provided to us by Navien technical department, when in fact, the legitimate website URL is "us.navien.com". The first site is merely a sham and just redirects you to Mangano Plumbing Sewer & Drain, which is the only reason we used this company in the first place! They do NOT provide good customer service in any way, shape or form and they need to be called out on their garbage. Customer service aside, they need to own up to their negligence in completing jobs and falsely advertising their expertise. Their motto should be "We'll charge you more than others and when you complain about the job not being resolved the first, second or even third time, we'll dismiss your argument and blame you for not knowing better than to use our company in the first place." And when you call them out for their terrible customer service and merely try to warn other potential customers of the quality of work they can expect to receive, they'll hurl rude and dishonest insults at you in an effort to hide their disgusting company policies. I commend anyone who writes an honest review knowing they will undoubtedly face a barrage of insults as a result of doing so. Shame on us for not doing more research on this disreputable company. We now have to find another qualified plumber to fix our issue... read more

I would not recommend this company. I had them come it to fix a faulty washing machine drain. After their "master plumber" representative evaluated the problem, he determined that there was a blockage in the line (which was correct). After this point is where it went south. Being unable to get his snake past the initial trap, his recommendation was to remove and replace all the piping behind the washing machine at cost of ~$450 and then charge me and additional ~$175 to run the snake through. When I asked him if there are any other solutions, he determined there were not claiming he didn't have a smaller snake or proper pipe components required to do the job. Citing workforce incompetence, I chose to refuse paying their mandatory charge of $125 which was padded with an additional "fuel" fee of $10. Upon my refusal to pay, I was told by a company representative that the police were going to alerted, called to my home and that I was going to be arrested and therefore decided to pay. (After speaking with an attorney, I was advised that this was a civil matter and that this would not be the case. Shame on me for not knowing that beforehand. ) Alas, I had an alternative company come in to evaluate the problem a short while later. They determined also that there was a clog, proceeded to remove it through the vent pipe and were finished. Thank you for letting me share my experience with you, have a great day. read more