I hate to have to update my review from a 5 to a 1...but when a business goes bad it just goes really bad. I started at Mangrove when I moved to Westchase from Pinellas county in 2011 and I was so impressed with the dentist. I didn't always have the best hygienist, but after a few years I had someone that was perfect. Then I noticed the front desk staff changed...and the customer service was no longer existent. The new front desk/billing staff didn't greet you or even look at you when you approach the desk. Their eyes stay on their screen. As you leave and walk out with your hygienist the same front desk staff treats you as if you are interrupting them. I checked my EOB and was charged for X-rays when I didn't receive any. My husband works for our insurance company so I am more than aware when a Dr office is cheating the system. I called and they said they would just give me X-rays the next time I'm in and not run it through insurance...I let it go because I loved my hygienist and I really like the dentist. Somehow the dentist allowed the front desk to run his business down. I referred so many of my friends and family here including my husband. Unfortunately, he came in and they didn't pull his old records or ask him if he needed special X-rays...they just did it, billed him and when he called to say he was shocked that he got billed, they said that since he had X-rays at his last dentist he would need to pay for these. My husband said that he's never been to a new dentist that didn't at least ask or state that they need their own X-rays...most dentists who do this will write off the X-rays since you are a new patient. Not Mangrove. They send my husband, with over an 800 credit score to collections. Besides this the pressure to buy extras went up diver the years...didn't bother me much but I noticed. I finally changed dentists. When I did they made me get new X-rays but assured me that if my insurance company didn't cover it because I had just had X-rays at mangrove they would write it off...because they require their own X-rays from their new patients. I have yet to get a phony bill or EOB from my new dentist. I can no longer recommend Mangrove. The front seat/billing staff is just too rude, incompetent, disrespectful and non-empathetic. They lost a patient of 8 years because they hired people that don't understand customer service. read more

I used to go Mangrove a few years ago for the exceptional cleaning they used to provide. My Hygienist was outstanding. She talked a bit much but did an excellent job on my teeth. The reason I decided to change Doctors was because my hygienist stopped working with this practice. My experience under the new Hygienist just didn't compare, so I decided to move on. Anyway, After a number of years with my new Doctor, I decided to look again, due to him selling the practice, leaving me with no choice but to find another Doctor. My wife had been going to Mangrove for a few years and recommended I give them another try... So I did. So why the poor rating? The poor experience. My cleaning was mediocre and most importantly the service left much to be desired. I've always been impressed with a practice that checks with a patients insurance plan first prior to offering or performing a procedure. A patient should be advised (beforehand) that they are responsible for services performed if not covered by their insurance plan. It's that simple. I prefer to not get into specifics, Let's just say I was not pleased with the way the staff Mangrove handled my concern. to be frank, they didn't seem to care about my concern and left the burden on my shoulders without even apologizing. This is unacceptable. It takes a lot for me to drop the lone star. This is one of those rare occasions where it's granted. read more

In March 2024 I had a broken molar and was able to be seen the same day and get a referral to an endodontist for same day care as well. I was thankful for the quick response and follow through they were able to provide. Received my crown in April from them as well and have not been able to get the fit correct but had made a no charge adjustment in May. I moved my regular checkups to their office recently in May and saw the dentist for my first checkup. There is a certain level of detail he provides that is appreciated. The hygenist provided detailed description of what was being done and why and was thorough. I have been happy thus far with my experiences. My crown fit still needs to be adjusted but not concerned that they will make things right. I have recommended them to my friends in the area. read more

Complete scam dental office! I saw a coupon in the WOW magazine for Westchase residents, so decided to switch dentists to be closer to my home. I brought the "new customer" $59.00 cleaning and X-rays coupon with me. They are right next to a Starbucks, so the parking is horrible. I filled out my paperwork and informed them of the coupon. They said no problem. I also have dental insurance that was entered into the new patient paperwork, mistake! I waited almost 30 mins to be scene. The hygienist was very nice. I am also in my 6th month of Invisalign. I just paid the orthodontist a ridiculous amount for X-rays and had also been to my last dentist less than 6 months prior. Therefore, I had been x-rayed to death, every tooth and every angle! I also had those records sent over prior to my first visit with Mangrove. BUT, once I got into the chair, everything changed. The hygienist told me she needed to just do a "few" more X-rays as Dr. Tran doesn't like using other dental records. I said I understood and I would just do the X-rays that were included in the coupon for $59. She ignored me and went on to do a full set of X-rays. She then cleaned my teeth and asked if I wanted a fluoride treatment, I said "sure". I proceeded to the check-out counter and the office manager had a bill for me for almost $200! I asked "why", she said the coupon is for "cash only" patients and the X-rays were not the standard X-rays and the fluoride treatment was $50! I then proceeded to say "then I will pay you cash and not my insurance ", she said "NO, you can't do that"! Ummmmm "why"? Nowhere on the coupon does it say "cash patients", it just says "new patients". I also explained to her the hygienist never shared the fluoride would be $50, otherwise I would have passed. Isn't that typically for kids anyways? So, long story short, they are billing the insurance company for all kinds of extra stuff that most patients don't need. I have an Orthodontist looking at my gums and teeth once a month, I think I'm good! I have also contacted the WOW magazine to share my experience with the "coupon", because nobody else should have to go through any of this and be short $200! read more

Mangrove Bay Dentistry Be careful when using this business. I was charged more than the allowable amount Dr. Tran is contracted with my insurance by $1138.50 dollars. He refuses to credit my account the monies he overcharged me. My advice is to find a different dentist. Clarify any insurance benefits before you have work done. Also, they are still charging a $ 15.00 PPE fee that expired in 2021. read more

Dr. Tran and his staff are very friendly and knowledgeable. His office is very neat, clean, comfortable and efficient. I know I'm in the best of hands when it comes to the health of my teeth! read more

I get 2 free cleaning's a year through my dental plan. Instead of coding the procedure, cleaning, they coded it periodontal maint. This is $90 w/ insurance. Never again. read more

Great dental practice. Kind and helpful front desk staff. Hygienists are always thorough and kind. Dr Tran is wonderful. He puts you at ease right away. He does not push unnecessary procedures. Our family chose this office 2 years ago and we are so happy we did. I don't dread my visits. I look forward to them. read more

I have been coming to this office for a little over a year now and the entire experience has been amazing. The staff has been so kind and helpful, the techs are friendly and very passionate about what they do and the Dr. always makes time to make sure your receiving the up most care and up to date information about your dental care. read more

I am always hesitant to try a new dentist (isn't everyone?). It also doesn't help I haven't had the best track record when it comes to cheap maintenance on my teeth. I'm new to the area and found Dr. Tran from online reviews. Staff was friendly, engaging and professional just like I hoped for. The office was clean and everything well organized. They were up front and honest with me about prices and worked with me having no insurance at the time. All in all I was very pleased. read more

Dr. Tran and his staff are caring, thorough, and fun. I have been a patient for 2 years now and very happy. I had a disappointing experience with my last dentist, who said I needed thousands of dollars of work and he was going to bill my insurance so I would only be a few hundred out of pocket. I have never had any issues, so I found it suspicious. I went to Dr. Tran and he verified what I already knew, healthy teeth. I have not had any problems. read more

Horrible place and very bad experience. Very unprofessional team that works there. They don't work with your schedule when you have to reschedule appointments then when you are unhappy and tell them you will be looking for a different place they charge you no show fees. We found a new place and they charged us a no show fee because we cancelled all our other family appointments well in advance. So how does this add up to multiple no show fees and the bill sent to collections a day before the actual bill is due?? Just want to make everyone aware of this and the "professionals" that work there because they seem like very nice personable people from the outside (don't judge a book by its cover). Just beware and hope that we are the only ones this happens to. We are taking our business elsewhere so their loss. read more

The whole family has been here since we moved to Tampa more than 3 years ago and I just hadn't changed because of the hassle of getting a new dentist. But I will now. Yes, the whole staff is indeed friendly but Dr. Tran is very condescending, which I just put up with begrudgingly. But the biggest issue is that they have zero respect for your time. If you are retired and can spend several hours for a simple cleaning, then by all means, Mangrove is for you. I purposely made my appointment early so I could get in and out of there. I was there for more than an hour, had 4 X-rays that took less than 5 minutes and the dentist saw me for less than 3 minutes with still no cleaning started. When they finally came in I was told it would take at least an hour more. Ridiculous. Whoever heard of being at the dentist for 2.5 hours for a cleaning!!! I'll just go through the hassle of finding a new dentist who has a better approach to scheduling. read more

I searched forever to find a good dentist that wasn't going to tell me I had 15 cavities just to get my money. I wanted someone who was honest and not one of those "mega-dentist" offices. I'm so happy I found Mangrove! They are all so nice, friendly and caring. I would definitely recommend them! read more

I switched the Mangrove Bay Dentistry after having bad experiences at a different Tampa area dentist, and it was night and day. Dr. Tran was friendly and was cracking jokes before he filled my cavity. All of the staff was friendly and you could tell they knew what they were doing. Complimentary coffee in the lobby, does it get any better than that? read more

I went to my first appointment with Dr. tran a few weeks ago and had follow-up dental work done a week ago. Dr. Tran is a professional, his office is too-notch and I am very pleased with the work done so far. His office staff is super friendly and on top of things when it comes to insurance, appointments etc. Most importantly they made me feel welcome, were not pushy about extra services and went out of their way to make sure I was happy with the results. I definitely recommend Dr. Tran. read more

I went for my first appointment here today. From the minute I walked in I everyone was respectful and friendly. I have not been to a dentist in a few years and everything went super smooth. I will be returning here in the future, thanks! read more

Very friendly staff. Dr.Tran is very professional and cares about the work he does. I have had about seven cavities filled and had one crown done. I do require some more extensive dentistry that requires surgery so Dr.Tran referred me out. Also I have a health saving account that requires detailed receipts: the ladies in the front were very helpful with giving me the info I needed. Lucky to have my dentist right down the street. read more

Dr. Toan Tran saw me in order to help with some bridgework that was improperly installed by another Dentist. He was blunt, stating that "I can't help you because I don't want to inherit someone else's (the other dentists) problems." I was somewhat taken aback, since I was the one (not the other dentist) with the problem ~ and I needed his help, but wasn't going to get it. Maybe the fact that his office is located in a strip mall style shopping center is telling ~ my wife & I were unaware of this when we made the appointment. read more

I am super thrilled that I found this dentist. Every member of staff has a smile on their face and I get the feeling that they enjoy their job and it shows with all the attention and patient care that I received. Dr. Than spent a lot of time with me to get to know me and only then did he do a thorough examination. I arrived 10 minutes early for my appointment and I was seen almost immediately by Dr. Than while the dental assistant did the necessary preparation for the x-rays. This was my first visit and a thorough examination was done and there was no attempt to try to add services or up charge me. Prior to leaving the office I booked another appointment for a checkup and cleaning and without hesitation I would recommend this dental office. read more

I kept putting off seeing a dentist because I did not know who to go to. So after doing some internet searching, I chose to go to see Dr. Tran because of the good reviews. I am happy that the reviews were spot on. The staff are very courteous and knowledgeable. Dr. Tran explained to me the condition of my teeth and provided his recommendations in terms that I could understand. I am very pleased with the choice that I made and will be coming back for recommended scheduled cleanings. read more

Long story short...Mangrove Dentistry is great! Dr. Tran and staff are the greatest! I am so happy I found them! From beginning to end I was completely satisfied with my treatment. I have been smiling for hours! read more

Love Mangrove Bay Dentistry. I have bounced around from dentist to dentist in Tampa because I have never been happy with the customer service and the quality of procedures. I am happy to say I don't feel like I will need to go anywhere else. I haven't had any cosmetic work done, but the hygienist was fabulous and my teeth felt super clean and healthy after leaving. The place is friendly and I found it to be very affordable. Very happy with my choice to try out Mangrove Bay Dentistry. read more

My husband and I moved to Tampa 3 years ago and as they say "time flies". we never took the energy or time to find another local dentist. With that being said, I was really hesitant to go to back to the dentist because I was afraid of what they might find and the guilt trip I would receive. I'm 4 months pregnant and read about the issues that pregos have with their gums so I decided it was finally time. With that being said, it was such a relief going to Mangrove dentistry. The reception was extremely nice and helpful. Dr. Tran was very professional. I was nervous since they couldn't do X-rays they wouldn't do the cleaning but Dr. Tran did an examination and let me know we would do the X-rays during the next visit. Love, love the dental hygienist Gigi. Gave a first time mommy so wonderful advice and good recommendations to keep my gums healthy during and after my pregnancy. Also office is very clean!!! That is a must! read more

Worst dentist ever, he just wants to charge your insurance for anything without asking you if you want something done. Went for a second opinion for my child, I got send out of the room, told I was going to come back ones the xrays in the room were done, I never got called back into the room, the dentist came out an told me the same exact thing same words an everything that the prior dentist told me. Once my child came out he told me that the dentist asked what the prior dentist said, so he just said the same story to me and I ended up getting a bill for a panoramic that was not needed at all, because it was one single tooth that needed a second opinion. I don't even know why I went back since I already had a bad experience there with the rest of my family. I was told I needed a lot of procedures just to charge insurance because when I went to my regular dentist got everything done without needing any extra procedures. I rather drive 20 minutes to my regular dentist. At least now I know I will never ever go back to mangrove bay. read more