Amazing just amazing. The entire experience from start to finish. Didn't even feel the shot, that's a first for me.

Outstanding practice and staff. Front desk was very helpful and polite. Gerald is a fantastic hygienist. Dr. Trombly is the best dentist i have ever had the pleasure of meeting. The whole staff made me comfortable and confident in the care i received. read more

I came in just for my routine cleaning since my old dentist closed. They took me on time, the cleaning and exam was fast. I had a good experience for my first visit although all they did was a cleaning and exam. read more

Been a patient here for many years. Great staff, great office, great location, and great hours. Where else can you find a dental office that has Saturday morning hours?!?! I will keep coming here for my dental care. read more

After going to 2 previous dentist that wanted to charge me a fortune, even with insurance. I went to westchase premier for an estimate and they gave me an affordable price, I got a crown done and im very happy. They did a great job, they have very experienced dentist, their costumer service was great, Barbara help me thru the process and made sure I got a 10/10 experience. read more

All the kids said the cleanings were extremely painful and the girl at the desk was rude. I'm adding to this because the first line was when I was upset and wasn't articulating my thoughts properly. I called and made appointments our 3 kids, 11am, 12pm & 1pm. The day of the appointments we were running a few minutes late so I called to let the office know we'd be 5 to 10 minutes late. The woman on the phone was very rude and curt with her tone and asked well how late. I said looks like between 5 to 10 minutes. She said if it's over 10 minutes then you'll have to reschedule and we charge you $100 for the appointment. Mind you, my wife was just there a week prior and she waited 27 minutes past her appointment time. They sure didn't adjust her bill for wasting her time. They took all the kids rather quickly and we were done by 12:40 which was great. Each child said the hygienist was very rough and the cleanings hurt. My girls both said the person who did their cleanings schedule them an appointment in 6 months. When leaving I asked the woman behind the desk if they had appointments, she said no and quickly brushed me off. When we got in the car the girls gave me their handwritten appointment cards with a date and time of their next appointment. I called the office to inquire again and the woman was so rude and spoke to me in a fashion that if she was my child she'd have lost her electronics! I told her I thought she was rude and she said no I'm not. Not even an acknowledgement or apology. They have now lost 5 customers over this. I don't recommend this office at all. read more

I had to change my kids' dentist, Westchase Pediatrc Dentistry because the no longer take my daughter's insurance which is military...so I moved both kids here to Westchase Premier and so happy I did. The kids were worried because it's a "grown up" dental practice. It's time for them to get grown treatment. Westchase Premier takes all ages of course. I actually think this is more school aged friendly. They are open Monday - Friday from 7-7pm and open until 3pm on Saturday! That means not pulling kids out of school. I've been taking my kids to Westchase pediatric Dentistry since 2011 and they always push my kids 6 month appointment out further into school days we'll past 6 months and give other people the best days when school is out. The service when the kids came in was good but not good enough for my kids to miss school. My kids have perfect attendance which amounts to straight A's. I was super impressed by the available cleanings at Westchase Premier! I called on a Thursday for a 1st time appointment and got my kids in the next Saturday morning! When I came in I let them know that both kids are on different X-ray schedules but the receptionist said that since they are new patients they will get X-rays and if one is not covered they take care of it as they prefer their own images. Wow! My long term dentist Mangrove not only gave my husband extra Xrays that weren't even covered when he came in for a first cleaning, but also sent him to collections for X-rays he already had in the previous 6 months elsewhere. My husband wants me to change dentists badly and now I think I need to as the front desk staff at Mangrove is so unfriendly. I just love my hygienist. Eeeek! Mangrove has become a money machine over the years and I have no idea why it lost its soul. The dentist himself I have always loved too. They front desk I don't get. Not sure why he thinks having bulldogs for billing and reception will keep his long term patients but it's a shame. With accommodating dental practices like Westchase Premier I don't understand why anyone wouldn't put customers first. If I do change to this practice myself I'll update my review as I'm very picky about how my teeth is cleaned but so far very happy! The location is in my Publix parking lot next to Mother's so it's no more than 3 minutes away. Very clean, very friendly staff. Ultra convenient! So happy my kids no longer have to miss school to get their teeth cleaned! read more

Best dental practice! Dr Castellano is amazing as well as the entire crew. The truly care about great customer service and quality work. Very recommended! read more

Worse dentist office since the new manager Miguel has taken over. Very disappointed. Me and my husband Had appointments today for a cleaning and check up and when I get there after driving for 1 hr the manager with all his staff just sitting around doing nothing, ( so they can enjoy the sho) tells me that my appointment and my husband appointment has been canceled because they no longer have a hygienist that is there late and they have been trying to call me and text me to let me know. And not my phone or my husbands phone had gotten any missed calls or any texts the only thing I got was and email to confirm my appointment which I did confirm. But this so called manager Miguel had an argument with my brother when he was an employee there and I guess takes things personal because I'm a patient don't matter what happened between Miguel and his employees and should not have turned it personal with a patient. What a coincidence that only my phone or my husband phone didn't have any missed calls why would I drive for 1 hour from ny house to go there if they actually called find that very strange. Very discussed at this do not recommend. I used to have some type of respect for the doctor too but him being there and hearing all this did not say nothing to his disrespectful manager Miguel. read more

Westchase Premier Dental - This is the only thing I got. - General Dentistry Near Me - Westchase, Florida

Miguel, office manager is very rude, incompetent and unprofessional. I also witnessed one of the front desk staff get berated, relentlessly, as I was sitting in the waiting room on my first appointment. That was my first red flag. Miguel, intercepted and replied to my private email addressed to Dr. Castellano. The email addressed issues with the office including Miguel failing to follow up on a mistake HE made 6 months prior. Instead, Miguel replied for Dr. C. and SCOLDED me! I had followed up numerous times with the office and my insurance for 6 months, waiting on Miguel to make corrections for charging me a copay I did not owe. He failed to take accountability and instead lectured me on being ungrateful. His reply was so scathing, rude and unprofessional, that I called and told the office that my family of 4 are leaving the practice. I was trying to address my concerns privately to the doctor but had to resort to this review. read more

What a great dental experience. Natalie was awesome helping with insurance, Crystal and Gabriella were great tag team with cleaning. Everybody was happy and the service level was awesome. Thank you read more

Went for cleaning, they told me I needed a crown and that my insurance will cover it with a $400 copay (after they checked on it) went ahead with the procedure.. now they are billing me because my insurance did not cover it, spoke to them and they did not wanted to own their mistake and they sent the rest of the bill ($500) to collection... thanks for laying to me and fucking up my credit, I WOULD NOT RECOMMEND THIS PLACE to anyone I would give 0 start's if I could read more

The first time I went here the dentist was extremely rude and unpleasant towards me and my son. He ended up doing my sons fillings wrong and they had to be redone. Now he's been having teeth pain for several weeks. We've had horrible experiences with this dentist office time and time again, and have hoped to see change after they fired our previous dentist for being unethical in the workplace, but clearly the issue is every person in this workspace: not just one person. I would not recommend this dentist to anyone who cares about their children's wellbeing. Do yourself a favor, please. Don't let your child be in pain like mine now is. I believe so passionately that this office is doing more harm than good that I am in the process of filing a complaint with Florida's Department of Health. read more

Dr. Castellano is awesome however the staff does not see the big picture. I'm in transition from traditional corporate benefits to Medicare benefits and dental benefits from Medicare are weak at best. I choose to supplement with Guardian. After a recent visit to Dr. Castellano he recommended a crown on tooth 29. Because I recently went with Guardian Crowns are not covered for a year. This was going to be on me. I asked the office to get competitive because it was out of my pocket. They claimed they were. I even called back a week later, asking the same question. Please talk to the guys on pricing. I told them I was going to get another quote and the might lose me. Yesterday I received another quote from another Dentist. 25% less. I'm changing my Dentist, sad to say. If Dr. Castellano knew this I'm certain he would have given different guidance! read more

The staff is wonderful and dr castellano is great. My family and I have been coming here for years. They have a very clean facility and office. The staff is very empathetic and compassionate. I recommend this dentist for several reasons. One- their hours. No many dentists are open so late and on Saturdays. Two- they make the kids feel very comfortable during cleanings etc and three- they do overall excellent work. read more

I've never had anything positive to say about the dentist before, but my experience here was very pleasant. Both the hygienist and dentist were kind and personable. My appointment remained on schedule, I didn't have to wait, they didn't try to up-sell me or do anything unnecessary. The office was clean and modern. Would recommend. read more

I read the one star comment below from Chris T. So I'm joining the same boat. It is true cleaning was more painful then the first time I went I can see why the kids didn't like it. The last time I went they have asked to schedule for next visit and I said no because I moved, but I didn't know they schedule it anyway for a cleaning. Some lady in the office just called and said I have an appointment today (which I don't bc they usually give you a card reminder and I'd pin it on my frige), so I told her that I've already decline the apartment last time I was there, she said she had called me any time, I told her I was on (2 weeks) vacation just literally got back in town yesterday (didn't travel alone, with kids if you understand) just woke up today from a really well needed rest. The lady insist there was 100 charge for same day cancellation (cleaning is only 60 buck) and said I signed it last time, but then I realized no that was the first time, and I didn't the second time lol, well whatever I'll pay or not all good, it's just the way they do business I guess. I do give credit for the dentist he was very nice, calm, and professional, but the rest I'm very sorry. read more

As good as it gets - Dr Sojo and his staff are wonderful I have had extensive work done - root canals and crowns - a fantastic A+++ experience...highly recommend. read more

I specifically came here for a second opinion on if I needed a root canal or not. The staff was very nice. They told me I needed a crown, which was good, however, I was still in pain following the crown. I went in every few weeks for months to get "adjusted" and picked at. Before one of my appointments, the receptionist called saying that I needed a root canal and that she would schedule it. Obviously, this was upsetting since I had just spent over $500 and I went there specifically asking if I needed one or not. When I arrived, they immediately blamed the receptionist saying she shouldn't have said that. My visits every few weeks continued. Once I expressed my concern of still being in pain (and I got another opinion that said I needed the root canal) I was to come in again, with a tentative root canal scheduled. When I arrived, he told me he would never perform this root canal on me, (due to calcified roots) which seemed like a way to get me out of there. He "loves" performing root canals but "never would have performed this on me." Again, blaming the receptionist. I find it hard to believe that their receptionist constantly goes rogue and schedules root canals for their patients. Because of their inability to work with me, I had to go somewhere else and pay for a root canal, in addition to the apparently unnecessary crown that I received in the first place. Regardless, there was no accountability in this office, whether they believed the crown was the right call or not. Instead of making it right and doing the root canal for me, they just continued to blame the receptionist and claim that people are sore after crowns (which isn't the case) I initially liked this place but they are definitely shady and ca't take responsibility for their own actions. If I was the receptionist I would be upset as well since she is constantly thrown under the bus for probably doing her job. Would not recommend ! read more