Manhattan deli in Willoughby has been without air conditioning for almost a month. The coolers have failed, with air filters that had not been changed in two years. Some of the coolers have been fixed, but it isn't known how well they are doing in today's heat. Food was thrown out, once at the direction of the health department. The cooks have worked in 140 degree temperatures. People have passed out. A minor threw up because of the heat and was told they couldn't go home. Someone suffered an asthma attack and had to be admitted to the hospital and then was guilted and threatened to come in the next day. OSHA has been out, but no one could tell that the "fixes" failed because the weather wasn't hot. The active complaint number is # 2448729. The lake county health inspector has been out and notified again. But they are there to protect capital. To minimize the risks of lawsuits, but to keep the doors open. Basically to help protect the owners from their own selfish nature. A manager told an employee that if they shut down because of the heat, where would they replace $7000? The employees health is valued less than that. Please share this wherever you can. I can't track down all the people who may have been exposed to contaminated food. I can't talk to every employee that was sickened because revenue was more important than their health. I don't want the restaurant to close, I want tough enough consequences that it is cheaper for them to take care of their employees at work than it is to ignore them. Please feel free to copy and paste this to any local Facebook community groups. read more

Came in for late dinner at 715 to see a sign of closure at 800 pm. Said we would dine fast - 3 adults. Started with a large matzo ball soup. Came with two matzo balls and nice broth, but it should have been hotter - regardless excellent. Large corned beef on rye - excellent, though bread should have been thicker as it broke apart while eating. Great pickle, ordered a side of potato salad and both were good. Left half for later. We also had a jumbo pastrami reuben and a order of onion rings. Thousand Island dressing and extra kraut were provided. Staff were very attentive, refilled drinks and we were out by 805. Love this place as i took my dad to this restaurant in the 1980-90s which relocated from another plaza and then my mom and our family to this location in 2020s. Staff were always great to her (80s) topping off her soup and giving her extra as she lived across the street. read more

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Good for takeout too. My wife likes cheese blintzes. Skip the breakfast sandwiches. Usually go for breakfast or lunch. Good omelette. read more

Wonderful news yesterday! I was in "Manhattan Deli" yesterday for lunch and found out the consortium that has been buying up restaurants all around greater Cleveland (including Manhattan Deli) just sold it. New investors just bought it and the original long term management team is bringing it back to what it was and should remain. So the good old "Manhattan Deli" is back... or at least coming back. I can already see improvements and I can't wait to be able to give them 5 stars again. read more

Terrible food. Soup was watery and burger was tasteless. Hostess was disinterested. Won't go back.

Efficient and well-run, the Manhattan Deli Bar & Grille operates like a machine. We enjoyed our breakfast and deli items, and our server was friendly and refreshingly no-nonsense. The atmosphere is dated and generic, but the food--and the experience--feel comfortingly timeless. read more

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Amazing pastrami and corned beef. Service was great. Cold beers on tap! I will make a visit here every time I am in Cleveland.

Well long drive to get here. Large dining area and very friendly staff ordered a shaved Philly and wife ordered a pastrami Ruben Oktoberfest on tap and a bottle of ultra. Marta was an excellent waitress and was very friendly. Food was great. Wish they were closer to where we live. We will be back, it was worth the two hour drive. Don't miss this opportunity for a great meal. read more

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Our first time here, and we will be back. The food and service were great. I really enjoyed it. Don't let someone else beat you to it.Start your search today make read more

Ordered over 100 in food order incomplete said I had to drive back with all the food my family had already started eating or nothing they could do read more

This place is either hit or miss. You'll either have great food coming out hot and quick or Long waiting times,sometimes understaffed and a backed up kitchen with new people in the back. Recommended: Go for Breakfast on the weekends. Stick with Sandwiches for lunch or Dinner. read more

Love the soups and sandwiches. The food is fresh and the portions are huge. The service is accommodating with some good bantering. Love the small quant space. Always close enough to speak to the people at your neighboring table. read more

The service was good, the "World Famous" French toast was absolutely awful. Appears to be deep fried with no flavor. There isn't enough maple syrup to make it taste better. I hope it was a bad chef day because if this is it, it sucks. Big time. read more

I've been here many times but this will be the last. Service is excellent. Food was terrible. Avocado toast with poached egg was cold and essentially inedible. The potatoes were good but that's not what I came for. And the coffee was awful. Note to new owner: find out what kind of coffee Joey's on Euclid Ave serves. It's terrific. And I'm Told by others the corned beef is different now and not good. read more

Ordered take out, 2 king rubens and 1 corned beef sandwich. Ordered 2 sides since they no longer come with sides. The KING was definitely not a KING! The kings had as much meat as the regular corned beef sandwich. "Where's the beef?" Paid well over $70 for 3 sandwiches! Biggest rip off ever! Will not be going back, ever. Sad that I had to even give one star! read more

We have been getting RuBen sandwiches every St. Patrick's Day for many years .This year 2026, We had the worst Rubens ever, they were full of fat. read more

We have been a customer at Manhattan Deli for over 20 years and have been consistently satisfied with the service and the food. It has been a year now that the new owners have taken over and we have seen the slow decline in quality as the owners appear to be more concerned with profits than customer satisfaction. We no longer go there for breakfast and after today will not be returning. This review is about our lunch experience. My brother and I tried our favorite meal, King Corn Beef Ruben with a side of fries and onion rings. The server was very pleasant and attentive, but we noticed the difference in setting and food. Items that, to me were less than satisfactory: Cheaper and fattier corn beef. In the past the original owners used Vienna and Sy Ginsberg brand, with the King (their medium size) be piled high with fairly lean corn beef. Now the King is about the size of the regular. In addition, they assembled it with the sauerkraut on first (maybe there was a thin slice of Swiss) but the end result was the bottom piece of bread was soggy require us to eat it as an open sandwich. Their fries and onion rings were smaller portion but the price is over 5 dollars. They switched to plastic glasses (smaller in size). While I can see that if ordering water, to me plastic just beckons an image of cheapness. What was the final was when I went up front to pay the bill, I was asked about our experience. I found out later the manager was there as I explained our disappointment. While the server expressed an apology (which was not her fault), the manager left without a word either as an apology or acknowledgement of our disappointment. Bottom line, in my opinion, large increase in price, smaller portions and lower quality food coupled with an uncaring management. read more

It is my 2nd time there. The first time the food and service were slow . The portions is good. and the food looked good but my Rubin was very dry. I came back today, because the restaurant is close to my hotel and I like to support local brands when I am traveling. This time however, I am astonished and disappointed. Although the server was trying her best, my meal chicken meal was under cooked and the blood was very visible , the server took it back to the kitchen and 12 minutes later I got a new plate, the second bite I saw the blood coming out of the chicken again.. I waited for the server so I don't make a seen, then i saw and stopped the hostess as she was going back to the front and showed her tge blood. I told her that I am done and I would like my check. She apologized and took my plate back to the kitchen. My server came back and gave me my bill. Over the years , I opened many restaurants around the US and overseas, and I travelled to-over 40 states here in the US. To have a customer visit with you is a privilege, to receive a second visit is holy gift. To make a mistake is human and also an opportunity to show case your service and build loyalty through great recovery; however to make a mistake twice and not even care to come and apologize, is appalling . this shows that the manager doesn't not care and or incompetent. To the owners, in today's hospitality business, be great or get out of the business, good is no longer good enough, and... no place for mediocres.. read more

The food was amazing. Went there on St Patrick's Day and still managed to get in to eat inside!!

Friendly, attentive staff. Good food. Reasonably priced. Extensive menu choices. It's a regular stop for me.

Ordered delivery this morning, this is how it showed up. eggs were a mess, received literally 3 bites of hash and the potato pancakes were not cooked through. Called the restaurant to complain and was hung up on. terrible all around. read more

Manhattan Deli Bar & Grille - Hash breakfast disaster - Delis Near Me - Willoughby, Ohio

In the past, this was a great family-friendly place to eat. It was our regular go-to. We haven't been out to eat as a family since having our newborn so this seemed like a great option. After our visit today, I doubt we'll be back. Pros: -we were seated next to the kitchen entrance and my little one thought that was cool. So he kept wanting to go in. They were very accommodating to move us to a different location when they were busy. We were very apologetic and thankful. - My husband ordered the Park Ave Cobb and it was huge and delicious. - Pancakes were good (served as a replacement for the under and over done French toast) - our server really tried Cons: - I ordered the western omelette with home fries. It came out with eggs underdone, it literally contained 4 chopped pieces of ham. The side was burnt potatoes. The toast was cold and had huge hunks of butter on top. So it couldn't even melt. I've ordered this so many times and it never looked like this. It was so bad today. - my son's French toast was ordered before our meals and his came out well after ours. Even the server didn't understand why. So we fed him part of his dad's salad. - The French toast when it did arrive was soooo oily. Crispy on the outside and goo in the middle. He wouldn't touch it. - The server suggested a "quick meal" option since we had two kids (toddler and infant) and the kitchen was "backed up". My replacement "quick meal" was a turkey sandwich on sourdough with lettuce, tomato, and onion. $1 extra for the slice of tomato and piece of onion. It was so. dry. The crust was so stale. I shared that with the server and said "it's not your fault". She said "nothing is good to you". Okay. - I didn't eat it but was charged for it. I should have just left without a replacement. Since I was charged for it, I brought it home and will feed it to the dog. Such a shame. read more

I've been to the Manhattan Deli three times over the past two years to meet up with ex retired co-workers "friends" and have nothing but good to say about everthing from the cleanliness off the establishment, friendliness of the staff and the quality of the food. I highly recommend the breakfast meatlovers omelette along with the hash brown potatoes anytime of the day and for a more simple lunch on the lighter side, the harbor "tuna salad on rye" melt. read more

This place has the best cheesecake I've had in Cleveland! It was so good I wish I had gotten a smoke to take home! The server was friendly and attentive. The food was great, and I definitely want to come back to try more items. Lively atmosphere. read more

My husband and I stopped in for a corned beef sandwich today. So disappointing. It didn't taste like corned beef and it didn't look like corned beef. We stopped going there for breakfast because it was bad, but thought what could go wrong with the corned beef sandwich. Last time there. We'll stay with Manhattan Deli in Mentor. read more

I have long been a fan of Manhattan Deli in Richmond Hts & Mentor. I now live near one in Willoughby so I placed a carry-out order. We order what we usually order - 1 Reuben, 1 corned beef & latkes. Both were expensive & disappointing. The Reuben had no cheese I could find, while the meat had little taste. The nearly $20 sandwich came with no side - a dollop of potato salad or coleslaw was over $5 extra. As for the other dish. that was a real bust. In contrast to the crispy, hash-brown type pancakes we expected. the latkes were floppy, tasteless pancakes. We requested applesauce as the side. Instead, we got sour cream. The corned beef was tasteless here too. For a $35 order, we were gifted 1 pickle. Supposedly, this restaurant is not connected to other local restaurants with the same name - though the logo & menus are identical. We will not make the same mistake again of assuming that the food is high quality. read more

Really enjoyed the corn beef sandwich. Will be back again for that. Great friendly service. Bar is nice and they mix a great martini with hand stuffed olives. read more

Always loved their corned beef sandwiches since I was a kid. This was always the go-to spot for family dinners (not this location specifically). read more

Manhattan Deli Bar & Grille - Corned Beef Sandwich w/ Mac Salad - Delis Near Me - Willoughby, Ohio

I ordered a BLT to go. I got B and L and no T. Who makes a BLT without tomato?! I won't be going back. (Looking at other recent comments it seems this deli needs more quality control or it will lose more customers each day!) read more

I will never order anything other than a sandwich, that is if I decide to go back! My teriyaki wings were drenched in that salty sauce, and I had to toss them after 2 wings. why would they drench these wings that way when I never asked for sauce on the wings but on the side! read more

Manhattan Deli Bar & Grille - Too Darn salty to eat! Very saddened by this! - Delis Near Me - Willoughby, Ohio

Foods good. Service stinks. Sat outside nice patio. Been here many times but never had such terrible service.

Let me first say I love love meat loaf every time I see it on a menu I get it. Never again here. It came out looking like the cow took a on my plate with the same soft texture. Was not a fan but I took it home and the dogs loved it . The only saving grace was the crispy green beans read more

Needed to update the menu. Packed on a Saturday late morning but only had to wait about 10 min for a table. read more

Manhattan Deli Bar & Grille - Menu 4/29/23 - Delis Near Me - Willoughby, Ohio

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Food is normally really good here. Service is sometimes suspect. Today I arrived before 6:00 pm and was seated in the bar. I ordered soup and a Ruben. The soup and drink came out as expected. 50 minutes later after being told a few times that sandwich would be right up. I told the bartender I needed to leave. She said it was ready and would bring it right out so I said ok. Instead she served 2 tables their drinks. There were multiple employees standing around doing nothing except watching TV. That's when I asked for my check and left. Obviously there was no manager around or hopefully there was no manager around because it was ridiculous. read more

I will admit I do like the food, however dont order the corned beef or sandwiches of that genre. They have 3 sizes, regular, king, and jumbo. I ordered the larger size, king. I could not believe how small it was. It was half the size a regular should be. As you can see its maybe 1.5 inches thick. Ive probably had thicker burgers. read more

Manhattan Deli Bar & Grille - Delis Near Me - Willoughby, Ohio

Manhattan Deli bar and grille sits in a wrap around strip mall in Willoughby, Ohio. Both indoor and outdoor seating is available as well as takeout. When my family arrived I noticed a sign at the hostess station asking patrons of groups of 1-5 people to limit their visit to an hour and 6-10 people to 1 1/2 hours. My family of three were seated prompted and were given both breakfast and lunch menus. There was so much to choose from so I finally decided to to try their half soup/sandwich combination for $8.95. I choose matzah ball soup and half a hot pastrami sandwich on rye bread. My husband had the Manhattan club salad and potato salad. My daughter ordered the grilled cheese with re fried French fries. I asked the waitress about chopped liver since I had noticed it was absent from the menu. She told me that it was not in much demand so they are not carrying it. She told me she would have my soup out shortly. When I got my soup I was blown away at how large the portion was! It was piping hot and served with oyster crackers. Needless to say it was very good. I got my half sandwich when the rest of the order came and it was half of a standard size sandwich served with a fresh pickle. It wasn't overly big compared to the soup but still tasted very good. Both my husband and daughter were well pleased with their choices. Some of the menu items such as blintzes would have been nice if they were set up as a side dish but they don't offer it that way. When we were given the check we were told to pay at the deli counter. The deli/takeout counter isn't really a full deli per se, but instead offers a nice selection of hearty cheesecakes, carrot cakes, cookies, and rugelach.-All those sweet desserts!! Above the pay station is a rotating video of some of their sandwich selections. This was a great place to dine and service was fast, friendly, and helpful. Prices are reasonable too. This place is definitely a must return for me on a future visit and a nice hidden gem in Cleveland's Willoughby neighborhood. read more

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The service was friendly but slow. A lot of the staff were leaning and yapping, as our waitress hurried to try and fill all of the orders she had. The I in team there was really unattractive. The food was great, but super pricey for a deli. They're really proud of their $15 corned beef sandwich, which looks nothing like the photos on the flashy advertising screen above the bar. Sure it was good, but not fantastic. We also ordered the chicken Marsala, Big boy burger and a veggie wrap that arrived with almost cold fries. We also had 2 cups of matzo ball soup, mozzarella sticks and a corned beef sandwich to go. Everyone had non alcoholic beverages and our bill with tax and 15% tip was over $70! For lunch! We were each going to get a piece of cheesecake, but not at $6.99 a slice!!! Yes, I would say it's safe to say that your dollar does not stretch far at Manhattan Deli. Maybe they are true Manhattan prices? I'm not a cheapskate, I appreciate fine food, but damn, son! Either way, I won't be going back anytime soon. read more

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Happened upon this restaurant by accident, looking for something else that didn't work out. My vegetarian friend and I were quite pleased. They had a nice mix of vegetarian friendly choices and a bunch of other choices. I had an open face Turkey sandwich with fries and bowl of chicken noodle soup. The sandwich and fries were delicious. The soup was pretty generic, but still delicious. My friend had a grilled cheese and also a avocado toast that looked amazing. The service was very good and just added to the experience. The deserts looked amazing also. The only reason I am not giving it 5 stars was the soup looked premade. But, I would definitely go back if I was in the area. read more

Food was good but nothing spectacular. Service was fast and friendly. Everything was clean. I'd go back if I was in the area but wouldn't go out of my way to get there. read more

My food was delicious our waitress Michelle was wonderful and the chicken fingers were out of this world delicious I will totally recommend this place to anyone. Also as added bonus the lemonade was delicious as well! read more