I just moved to the area and it was important for me to find a vet that could take care of my cats…read more They are an amazing so far!

BE AWARE: IF YOU DO NOT GIVE A 5 STAR REVIEW YOU WILL BE KICKED OUT OF THIS CLINIC. I wrote a…read morereview on another site stating that this vet was excellent, however I gave one star because of the cost were higher then other Vets. WE HAVE ALWAYS RECEIVED EXCELLANT CARE, Because I gave them 1 star for their high costs we were kicked out of the program. We paid pet wellness care for both dogs and now we will not get reimbursed for that or we will not be able to get their medicine prescriptions either. UNLESS I CHANGED MY REVIEW. I refused to change my review and the Office manager Bonnie refused to let me talk to Doctor Betts. It is so wrong you can't give your opinion and your pets suffer for it. I ASK YOU what kind of a vet is Dr Betts to allow this practice. I asked if Bonnie was willing to lower their costs and she said no. So I stuck by my review, a review that they invited me to take.

Such kind people! We had to say goodbye to our beloved 16 year old dog and they were so…read morecompassionate. They arent our regular vet - we were at our summer cottage but when we called in the morning they said they always make time for these difficult situations. We are so grateful.

We recently moved to the area and sad to say the first vet need was to support our dying elder dog…read more No one closer in proximity to our home would help. This office helped us during the most difficult time of saying goodbye; and they did it the same day we called. They brought us thru a side entrance and into a comfortable, private room. The compassion and care for us can never be repaid. Forever grateful and we will be bringing our other 3 animals for care.

We were on vacation in the area and our dog started developing symptoms of a UTI . We called…read moreseveral area vets with no help for folks that weren't patients . These folks were great , got us right in and took great care of our pup like we were long term patients. Wish we were local because we would become permanent patients. Thanks for being there !

THEY DO NOT DO A THOROUGH JOB!!!!!!!!!!!!!!!!!!!!!! They told us our dog had Lymphoma and had a few…read moremonths left to live. They did NOT do any testing and just went off of his swollen glands. SO GLAD WE GOT A SECOND OPINION at a DIFFERENT vet!!! Turns out our dog has spleen cancer and that was causing the swollen glands. The other vet did so much more at the first visit than Platte lake EVER did for our dog. DO NOT TAKE YOUR PETS HERE.

when we received our new puppy, the prior owner was using this vet so she had started her shots and…read moreheartworm here. because of this I continued with this vet. I have always had great service and the entire staff has been wonderful with our sweet baby.

I have gone here several times in the past few weeks due to my dog needing surgery. All of the…read morestaff were kind and knowledgeable each visit. It is expensive and the clinic is very small, but they showed great care during a very stressful time for us and that made all the difference.

Dr. Katie is an exceptional vet. She takes her time to hear any and all concerns, and the staff is…read moreexceptionally welcoming.

I have been taking my furry child to this clinic since March of this year, I am so grateful for…read morethese wonderful girls. They are so passionate to my dog and very caring to me as well. Dr. Maggie and Dr. Katie are wonderful. They seem to always have the right kind of words and passion for all the animals coming in. Thankyou, Dr. Katie for hanging in there with us. I know, we're there almost every day due to my dog having illness's. I would never change vets. The whole staff is so loving and treat us like family. We love them all.. Each and every one of you girls are the best. Thank you so much for treating us so kind and always being so accommodating to us. Teiki and her mom and dad

We were referred into Oakwood by a tech at a competing veterinary hospital. Specifically, we were…read moretold to ask for Dr Dana (although we have been see by all the doctors now). This is an easy review with the highest of praise - they have: 1. fantastic, caring vets; 2. friendly, knowledgable techs; 3. efficient, kind front desk staff. We worked with 3 other vets before Oakwood. Best move for our guys (Harry & Moody), best move for the wife and me. Love this group and HIGHLY recommend you check them out...your pet(s) deserve it!

This place is honestly quite theatrical. I had been bringing my dog here since he was a puppy for…read morehis vaccines and nail trims. On one visit, I picked him up to find his paw bleeding because his nail had been cut past the quick. The only response I received was essentially a "sorry" when they handed him back. Ever since that experience, nail trims have caused him significant anxiety. Because of that, I made it VERY clear in advance of today's appointment that he would need to be sedated for his nail trim. Despite being told this beforehand, they still attempted the nail trim without sedation, causing him even more stress and anxiety. I then received a call saying they would need to try sedation because they didn't want to risk getting him more worked up or their staff getting injured -- which is interesting, considering that is exactly what I told them needed to happen in the first place. I completely understand protecting your staff. What I don't understand is why that same level of caution wasn't extended to my dog, especially when his history and needs were communicated ahead of time. If you don't have the confidence, training, or ability to safely perform a service on an anxious dog, say that before attempting it. Don't put the animal through unnecessary stress and then decide afterward to follow the instructions the owner already gave you. After years of bringing my dog here I am starting to see that this veterinary office DOES NOT take both the safety of its staff and the safety and well-being of its animals seriously.

I have reviewed Betsie River Veterinary clinic before, but I love it so much that I wanted to…read morereview them again. Dr Daly is fantastic and will do just about anything to relax your pet. The techs are wonderful and gentle. Everyone there really cares about animals and their health. I highly recommend this clinic.

Run, don't walk, to another veterinarian! Don't use this place unless you want them to file a false…read morepolice report against you for just asking for a receipt! Sounds crazy and it is but that's exactly what they did to me. I asked for 2 simple receipts for my pet insurance company to process my claims. For over a week the office manager (Amber Sibo) lied numerous times to me and my insurance company saying she had prepared the receipts and sent them. Incredibly she never did either and after more than a week of wasting my time with her remotely I went in person to get the receipts. For no reason Amber refused again to give them to me. I was able to get 2 envelopes from another employee. I assumed they contained the receipts. Wrong. Both envelopes contained reams of irrelevant documents but NO RECEIPTS! I called Susan Daly the veterinarian and she immediately prepared the receipts and sent them to me. She told me that the Amber had complained that I threatened her. That was absurd and after I gave Susanthe facts she was taken aback by Amber's behavior but not surprised since she said they had been having "other problems with Amber that [they] were working on with her." What Susan Daly concealed from me was the fact that she and Amber had called the police on me for "threatening" Amber. Susan never even bothered to get the facts from me before allowing Amber to file the false police report. When I found out about it I wrote a response to that false report to the poilice and Susan got offended and said it was "over the top" and "what was the purpose?" Seriously? It's ok for her and her office manager to refuse to give me receipts and then file a false report against me but I'm not supposed to do anything? The proper thing for her to do would have been to check with me before filing the false police report. Having failed to do that, she shld have contacted the police and retracted her false statements. But, she did neither. Even after she realized that her problematic office manager had instigated the entire problem she didn't retract her false statements and takes offense when I set the record straight about her misconduct and that of her office manager. . And in her communication to me she considers this matter over because the office manager no longer works there. That changes nothing. Her false police call still happened without her making any effort to correct the record. In my opinion this is not a business - it's a collection of misfits who take people's money and in return treat the people like criminals.

Quite a few years ago I did a veterinary internship while I was a student here. I walked into the…read moreclinic and Kevin was doing a spay on a dog that was waking from injectable sedative, not under general anesthesia and the poor dog was under horrible distress and pain. A site that will never leave me. Kevin instructed me to give additional injectable sedation and told me if I reported this to the school, he would ruin my ongoing education and career. All these years later, I regret keeping my mouth shut to this jerk.

This practice almost negligence almost killed my dog. Not going to go into details but who gives a…read moredog a dog a insulin shot when there blood sugar is at 420 and says come back in 4 days. We had to take her last night to an emergency animal hospital because she was so sick. I will be seeking legal action against these people. They need to be closed down before they do this to another sweet animal.

Their compassion and knowledge is top rate. Dr Klabunde has built a caring and supportive staff…read morethat exhibits her love for animals and their owners.

Amazing staff and service. Dr. Klabunde is the best - she is thorough and kind with answering all…read moreour questions. Wouldn't bring my cats anywhere else.

Quickly assessed and vet chose not to sedate which was very helpful for the torn nail removal…read morebecause we were in and out in one hour. Cleaned wrapped and given proper meds and care recommendations. His bandage was changed later that day and removed the next. He is good as new only 48 hours later. Thank you Vet was great but entire staff I interacted were professional.

Staff was professional but, they shouldn't be able to gouge desperate pet owners. We are summer…read moreresidents (6 mo). On a weekend our dog became ill. The decision to drive 8 hours or drive 1.5 hours to TC seemed a no brainer. They really did not give a complete diagnosis. Their 1st suggestion was surgery. I am a healthcare professional. So, I know surgery is NEVER THE 1ST OPTION. $800+ later he got better but not totally. 10 days later he got worse again. Husband drove the 8 hours, saw our vet​. Our vet, who has 30 years experience, says, "Surgery is not the preferred or usual treatment for this autoimmune disease caused issue. They charged $98 for same assessment and meds. It is ridiculous that an emergency vet is able to charge 8X's the usual and customary fee. What a way to gouge people. Sad!!!!